Business Profile

Auto Rentals and Leasing

Hertz

This business is NOT BBB Accredited.

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Important information

Customer Complaint:
Hertz requests and BBB recommends that if you have any complaints or concerns, please contact Hertz's Executive Customer Service Team at [email protected] or (239) 301-7000 prior to contacting BBB.

The customer experience information and complaint history provided in this BBB Business Profile reflects Hertz's worldwide operations. BBB Serving West Florida services all customer complaints and reviews for Hertz and its locations throughout the world.

Complaints

This profile includes complaints for Hertz's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

7,171 total complaints in the last 3 years.
1,739 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:04/24/2023
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I rented a Hertz rent a car online for 1 day rental and the total was $122.94. I went to pick it up when I landed at the Hertz rental car in the ********************* International Airport in *******, ** on Feb 22, 2023. The next day I dropped it off at the Hertz rental Car inside the ***************** on Feb 23, 2023 and the total was $228.19- that included toll fees, gas, tax etc. A few days later I checked my credit card and I had been charged twice (1 on Feb 22 the $122.94 and 1 on Feb 23 the $288.19) so I called Hertz March 3, 2023 and they were going to credit me back the $122.94 in **** business days. I havent got the refund credit back so I called Hertz on April 6, 2023 and they put a rush for me to get the $122.94 refund within **** business days. Still nothing so I called today April 21, 2023 to dispute again about the charge and they put another rush- again for the refund in **** days. He said it has been pending since March 3, 2023. I really want that $122.94 refund to me and it has already been just under 2 months! *The Rental Record# ********* Need response
Business Response
Date: 05/02/2023
Complaint ID: ********
********************** RR#: 152268012
This correspondence is being sent in response to a query made by *****************************. Thank you for allowing us the opportunity to review your concerns and provide a response.
We apologize for the inconvenience caused when your prepayment was not applied to your rental invoice. Upon receipt of your inquiry, we immediately began an investigation into this matter and have found that you previously contacted our **************** team on 03/03/23 at which time they input for a full refund of your prepayment to be processed. Once this adjustment is put into our billing system, it must go through an approval process through the appropriate management teams. We have confirmed the refunded amount was fully processed back to your charge card on 04/27/23. We have attached a copy of your refund invoice for your review and record and apologize for the delay in when the refunded amount was received. Rest assured, we have shared your concerns with our management team for their review and corrective action where deemed necessary.
Initial Complaint
Date:04/24/2023
Type:Customer Service Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On Mar 7, 2023, I rented a car from this location for a funeral in ********. I knew there would be tolls, so I researched options to mitigate costs and discovered Hertz offered the PlatePass program. When I picked up my car, I asked ***** (branch manager) for PlatePass. He assured me it was activated. Within an hour or two of my rental, I noticed a problem at the first toll. I called the customer service number and they informed me PlatePass was not activated and only the branch could fix it, but they would make a note in my account. I returned the car after hours on Mar 8, 2023, called the branch the next day about the problem, and was told my reservation would remain open so ***** could look into. When I made contact with *****, he said my reservation was closed and I'd have to call customer service to fix it. The branch and customer service passed me back and forth to one another. ***** later admitted he was out sick and missed training about the PlatePass program, so he didn't know it was an option. He apologized for misinforming me but said there was nothing he could do. He was not happy I left a bad review in a survey. Instead of reimbursing me the difference in what the toll charges would've bee. (had PlatePass been activated as he originally told me it was), he became defensive. I asked to speak to his supervisor ****, but ***** said "absolutely not!" I emailed **** after speaking to another supervisor at a separate location and have had other Hertz employees tell me **** is aware of everything. So far, I haven't received a response from anyone at Hertz. I audio recorded all phone calls with ***** including his admission of his mistake. I contacted the ******** ************************* today to report Hertz's fraudulent activity. I also contacted a law firm that previously won a class action settlement against Hertz for a similar issue. My hope is to resolve this amicably and not escalate but Hertz's refusal to contact me leave me with few options.
Business Response
Date: 05/02/2023
Complaint ID: ********
********************** RR#: Unknown
This correspondence is being sent in response to a query made by ***********************************. Thank you for allowing us the opportunity to review your concerns.
We understand you are concerned about the toll charges incurred on your recent rental with Hertz in ********. Unfortunately, there were no specific details included in your query and we are unable to locate your rental by name alone. We would like to make a meaningful investigation into this matter but will need more information to do so. Please provide us with your 9-digit Hertz Rental Record number or your 11-digit Hertz reservation ID number (begins with J or K). Once received, we will be able to further review your concerns.
Customer Answer
Date: 05/05/2023
My reservation number is *********. Please note I have already contacted the business multiple times about this issue including the customer service phone, the General Manager via email, other General Manager via text and call, and other Hertz employees via text and call.
Business Response
Date: 05/18/2023
This is in response to complaint# ********

RR- *********

Dear ************************,

Thank you for reaching out to us. I appreciate the opportunity to review your concerns.

I apologize for the inconvenience. We would refer you to please contact Plate Pass at ************ for further assistance as we do not have access to their billing system. Our partnership with Plate Pass was designed as an added convenience for busy travelers who may not have time to stop and pay a toll or carry their toll pass with them on trips. As I am sure you are aware as well, several states are now going to cashless tolls, so without a toll program in place to assist customers with paying the toll, they could be faced with a more expensive proposition in paying a toll violation. Under the terms and conditions on page 4 of the Signed Rental Agreement, an administration fee will be applied for each toll traveled during your rental period therefore the charges are valid, and a refund is not possible.

As a gesture of apology,I have added 950 points that will post immediately to your account toward a future rental.

Regards,
Initial Complaint
Date:04/24/2023
Type:Customer Service Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On 3/17/23 I went to the Hertz location in ***** on ********************* to pick up my rental car, to be told by ***** the manager that my car was not available. He put a note on my account to refund my money due to car not being available. 3 weeks went by and no refund, I filed a dispute with my bank. Today 4/20/23 the dispute was challenged by ****** saying that I was not due a refund. Per Hertz I am due a refund and Orbitz is fighting this. As a customer there was no car available to me and they wanted to charge me hundred or more dollars to get something else. Therefore Hertz said I could get my money back. But Orbitz is denying it. This is illegal to keep a customers money and not have a product available for them that they paid for. Orbitz policy states to cancel 6 hours prior to pickup, but 6 hours prior to pickup my car was available. Hertz rented all my selected cars out to others that came in that day even though I booked my car weeks in advance. Orbitz and Hertz both confirmed to my bank that they see the note on the account that ***** the store manager left regarding the refund and no car available.I called Hertz today and spoke to ***** who by the way is a giant A**** His exact words to me now are "whoa whoa, hold on I never told you I would refund and I don't have access to your account anymore so I don't know why you even bothered to call me". This is a stuck up A**** and should not be a store manager.Hertz and Orbitz is illegally keeping money and created fraud on their customers and stealing money.I demand my money back from Orbitz or Hertz and I will never rent from this company again. I will not return to Hertz or Orbitz with my business as they are horrible businesses with horrible business practices and care nothing more than to steal money from people.
Business Response
Date: 04/28/2023
Complaint ID: ********
RR#: K4294706656

I apologize for any inconvenience caused when we did not have a vehicle available for your confirmed reservation. Because your rental was prepaid through a 3rd party they will need to refund your prepayment. When a rental is not completed, Hertz doesn't receive the payment from the 3rd party.
I sincerely apologize for the impression our representative left with you. Please be assured your feedback will be shared with the appropriate Hertz management for corrective action.
Customer Answer
Date: 04/28/2023

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

Kayla May
Initial Complaint
Date:04/24/2023
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Car rental for Girl Scout Troop Trip Cost of malfunctioning vehicle: $467.32 Cost of Uber rides for Girl Scouts $50 Cost of Gas for additional trips in second rental to pickup/drop-off Girl Scouts due to disabled vehicle.Cost of flat tire replacement (it could not be repaired) $169.18 I was unable to get the store on the phone despite multiple calls over the course of 3 days. Because I was in charge of chaperoning a Girl Scout Troop, and strict ratios are required, I could not leave them for an extended period of time to return to the airport in hopes that they would replace my car (when we arrived, we needed to wait 2.5 hours past our reservation time to get our pre-booked vehicles). I could not get anyone on the phone to speak to and there was no ability to leave a message. Hertz corporate was unable to assist because it is an independently owned franchise. I could not risk my Girl Scouts not being able to go to the tours that were scheduled throughout the day, and could not leave them. I tried email, but was told there was nothing they could do beside have me call Hertz roadside assistance, but the vehicle could not be towed without someone present with the keys. I ended up taking care of it myself using my co-leaders AAA card (she has free towing) and paying for the tire with troop funds, as it was not repairable. At a minimum, I would like reimbursement for the tire replacement, cost of the Uber ride, and the two rental days that we were unable to use the car. (I am not looking to be reimbursed more than we paid for the one rental, though we rented 2 vehicles)
Business Response
Date: 04/27/2023
Complaint ID: ********
RR#: U60777415

The customer also contacted our ************************** for assistance with the **********************. The issue was addressed and resolved today. It is our understanding the customer was satisfied with the resolution.
Customer Answer
Date: 04/27/2023

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. The corporate office is reimbursing my expenses for the Uber and the tire.

Sincerely,

*******************************
Initial Complaint
Date:04/21/2023
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I am writing to express my concern about a recent rental car transaction with Hertz. On April 17th, I returned the car after the three-day rental period and was told by the clerk that everything was fine. I requested a final receipt and was happy to see my military discount applied. However, the following day I received a letter from Hertz stating that they had found a chip on the windshield and charged me an additional $75.I am surprised that the clerk did not notice any damage when she checked the car, as I saw her turn on the car and inspect the windshield. Additionally, I would like to point out that I had to park the car sideways near the main road due to the main parking lot being full. This made it more susceptible to damage from gravel on the road or passing maintenance trucks. Furthermore, there were families with children waiting outside the office near the car, which could have contributed to the damage.I believe the claim and charge for the chip on the windshield are unfair, and I would appreciate your assistance in resolving this matter. Thank you for your attention to this issue.
Business Response
Date: 05/24/2023
Complaint ID: ********
RR#: L50208336

Please accept my sincere apology for any inconvenience encountered. Please be advised our rental location in *********, ** is a privately owned location that handles their own billing. While we can't determine what occurred, in the interest of customer service we will refund the $75.00 charge. This will have to be done manually which will require that you call ** at ************ to provide your credit card details for the refund.
Please know that we take all customer concerns very seriously and I want to thank you for allowing me the opportunity to review this matter.
Initial Complaint
Date:04/21/2023
Type:Customer Service Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I rented a *** from Hertz rental car via Autoslash.com for ****** in ************, **. When I got to the counter a very rude employee told us he could not rent ** the *** for that price that we had to go online and get the current price which was over ******. I asked him why and he would not give me any reason, so I asked to speak to his supervisor, but he informed me we would have to wait at least 20mins or more. I asked the fellow for his name and he would not provide ** with it. My husband also askedU his counterpart for his name and her replay was "I don't know." Unacceptable. We then ended renting a car from **** who was very helpful. I have written several emails to Hertz and the only reply I get is they are sorry the incident happened. I had also rented a car from Hertz for our son in May in ********, ** but I am afraid the same thing will happen to him so I am paying for another rental company.. I sent the information to ******** and they responded immediately stating Hertz is a company they work with, and they most definitely should have honored that price. I am not sure what else to do but I will never rent from Hertz again.. Thank you, *************************
Business Response
Date: 04/25/2023
Complaint ID: ********
Res#: Unknown

Thank you for contacting us. I apologize for the experience you had at our rental counter. Please provide the Hertz reservation number that begins with the letter K so that we may research this matter further.
Customer Answer
Date: 04/25/2023
Hopefully this is the information you need . The company was Hertz rental car company in ************ ******* I booked my reservation through auto slash which I have used on numerous occasions, and the reservation has always been honored. I sent you copies of my confirmations. Please let me know if you need anything else. Thank you *************************.
Business Response
Date: 05/04/2023
Complaint ID: ********
RR#: K4133750544

We reached out to our General Manager in ************, ** for information regarding your experience. The General Manager has advised they did not turn away any customer that qualified to rent. The location agent cannot determine if the reserved rate is too low.
I apologize for any inconvenience you experienced, however we are unable to substantiate the details you have stated.
Customer Answer
Date: 05/04/2023

Complaint: 19966947

I am rejecting this response because:

Sincerely,

*************************
As you can see in the attachments that I sent you, I had a reservation with the confirmed amount. The response from the Hertz agent was he could not honor the price provided by Priceline. His exact words were I need to go back online to get a new reservation and that was the best he could do for me. So the response you got from Hertz was totally incorrect. I had a reservation that hertz would not honor so in the meantime, my friend went over to the **** counter and we rented the car to ****. The response received from Hertz is totally incorrect and he is just defending the poor work ethic of his employee. Thank you, **************************
Business Response
Date: 05/11/2023
This is in response to complaint # ********
Reservation# K4133750544
Dear *************************,

Thank you for contacting **. I appreciate the opportunity to review your concerns. We apologize for the delay in response and for the inconvenience.

We always strive to provide the best service possible, and we truly value your business. We sincerely apologize for any and all inconveniences you have experienced. I understand that you want your concern reviewed properly. All of the reservations will be accepted as long as they meet the reservation qualifications. Please provide me with your mailing address and I will mail you a $50.00 rental certificate.

Thank you for giving me the opportunity to clarify this matter. We value your business and hope that we will be able to serve you in the future.

Regards,

Customer Answer
Date: 05/11/2023

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

*************************
51 *****************
**********,** 03109
Initial Complaint
Date:04/21/2023
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I would like to file a complaint against a company. On the 10th, I rented a car from them. When I made the reservation on the 9th through HERTZ, the total cost displayed was $268.77. However, when I went to the airport on the 10th to pick up the car, they charged me $453. When I returned the car on the 11th, the final price had increased to $530. They did not inform me about the additional charges, and they did not tell me that I did not have to refill the gas tank before returning the car. They also charged me an extra $100 for gas. My bill went from $268.77 to $268.77 + $252. They promised to refund the gas fee within ************************************* since.
Business Response
Date: 04/25/2023
Complaint ID: ********
RR#: 176997660

A review of our records indicates you accepted the optional insurances and child seats at the inception of your rental. The fuel charge and applicable taxes ($119.69) was refunded on 04/18/23. It can take up to 7 days for the refund to post to your account. For your records I have attached your signed rental agreement and your corrected rental receipt.
Initial Complaint
Date:04/21/2023
Type:Customer Service Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On 1/4/23 I rented a car with Hertz's ************** location (rental record H20919054). I returned the car on 1/23 at the auto body shop who immediately called and informed Hertz that the car had been dropped off was ready for pick up. On 1/30 I received a voicemail from Hertz saying that I was charged $131 for returning it late and I'd have to work it out with the insurance company. I called the auto body shop who confirmed that they called that day to inform someone it was returned and that many times cars sit there for a week or more waiting to be picked up so they don't recommend Hertz. I called the insurance company who called Hertz and was treated rudely just as I was. The manager said they'd take care of it and issue the refund. I walked in the branch on 2/17 and spoke with ***** the regional manager who said he'd take care of it. Multiple voicemails later with ***** and still no refund. So I involved the insurance company again who again was promised it would be done. They were told that no manager had ever filed any request for a refund with corporate and that one would be issued in 5 to 7 business days. I emailed their complaint center and got a response saying sorry but no action was taken. Today I called the complaint center and was told they ran an investigation to see if what I said was true and they never received a response from the branch so they can now process the refund. However it is their policy not to automatically refund it, the victim must call back to inquire about the investigation and request the refund again. So they had again given incorrect information to the insurance company and despite knowing what they did was wrong they had no intention of refunding my money unless I continuously followed up with them. By the time the money is refunded to me (if they stick to their new timeline) it will have taken over 3 months. This practice is shameful, trying to make it difficult on the customer so they don't follow through with the refund.
Business Response
Date: 04/25/2023
Complaint ID: ********
RR#: H20919054

Please accept my sincere apology for the billing error related to the return date. A review of our records indicates the refund of $131.91 was processed on 04/24/23 and will post to your account within 7 days. Please rest assured this matter will be addressed with the appropriate Hertz management to prevent recurrence.
Please know that we take all customer concerns very seriously and I want to thank you for allowing me the opportunity to review this matter.
Customer Answer
Date: 05/03/2023

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. I do wish that my comment would remain so that others can be warned of dealing with this business and more specifically this branch. There was a lot of dishonesty and rudeness that I've never experienced before.

Sincerely,

*****************************
Initial Complaint
Date:04/21/2023
Type:Customer Service Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I booked a rental car from Thrifty thru Orbitz on 04/19/2023 for 04/20/2023 picked up in *** Airport. When we arrived at the airport to pick up the car, ******* agent informed us it will be a 4 hours wait to get a car. I have my 3 kids and wife with me and all tired from flight, cant afford to wait 4 hours to get a car. So I had no choice but to take what the agent was offering an upgrade and pay more, from $146 to $293. What frustrates me when I was picking up the car he assgined to us their parking lot was full of cars. Since we were all tired, didnt to come back to argue. I believed the agent who helped us just wanted to make money out of helpless customer, I felt like I was hostaged since we did not have much choices. Thrifty knew We were coming at the date and time, its not our fault not to have car available. I shouldnt have paid the upgrade. And honor what I originally booked without any other fees.Tried to call their customer service with no avail.
Business Response
Date: 04/25/2023
Complaint ID: ********
RR#: 182668695

Thank you for contacting us. Please accept my apology for the upgrade charge you were billed. A review of our records indicates the rental location removed one day of the upgrade prior to closing out the rental. Based on the information you have provided I have issued a refund for the remaining upgrade fee in the amount of $54.58. Please allow up to 7 business days for the refund to post to your account.
Please know that we take all customer concerns very seriously and I want to thank you for allowing me the opportunity to review this matter.
Initial Complaint
Date:04/21/2023
Type:Customer Service Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I rented a car through Hertz rental car company. Everything was fine at first but I decided to keep the car longer than expected which resulted in them towing it. I was in the process of moving my stuff from my storage facility to my house and hadnt finishing unloading it all out of the car yet when they came and towed the vehicle. After that, I had tried to get in touch with Hertz, and they told me that they had to re-key the vehicle but they had my stuff & to bring the key if I wanted to prevent them from making a new one because that would result in an extra charge. **** told me to come in by 4 PM and while I was on my way around 3:15pm I get a call saying that the vehicle had already been re-keyed so there was little to nothing i could do at that point but that my stuff would be with the security officer at *********************** &come by anytime to get it. But oddly enough, this was not the case. I went down there the following day &the security told me to talk to **** he would know where my stuff was but he did not & recommended i go to their other facility on Admiral ****** Way. I went there &once again no one knew where my stuff was. This process is going on for weeks now with me calling every day &them giving me the runaround. When calling the lost& found clerk which by the way is only one person she said she would look up my report &check on my items. She didnt answer any of my calls after that & I had to block my number to get in touch with her. She insisted she did not know where my stuff was &she never touched the car. I said well do you even know what kind of car it is & she responded that she didnt know i explained again what i had missing & she remembered she did go through the vehicle &asked if it was tan. She said she would again go through what she had in her 2 locations. To no avail i called management &asked if they liked having employees who steal because obviously someone stole my stuff because its no longer accounted for???
Business Response
Date: 04/25/2023
Complaint ID: ********
RR#: 140624341

Please provide your lost and found claim number. If you don't have a lost and found claim number please go online to ******.com, hover over "Blue Chip Rewards" and select "Contact **", select Lost and Found, then type in *********, **, and complete the form.
Please also provide a description of the missing items so that I may contact the local Lost and Found team.

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Hertz is NOT a BBB Accredited Business.