Business Profile

Auto Rentals and Leasing

Hertz

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Important information

Customer Complaint:
Hertz requests and BBB recommends that if you have any complaints or concerns, please contact Hertz's Executive Customer Service Team at [email protected] or (239) 301-7000 prior to contacting BBB.

The customer experience information and complaint history provided in this BBB Business Profile reflects Hertz's worldwide operations. BBB Serving West Florida services all customer complaints and reviews for Hertz and its locations throughout the world.

Complaints

This profile includes complaints for Hertz's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

6,541 total complaints in the last 3 years.
1,654 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:05/17/2023
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I rented a vehicle (Rental # *********) from Hertz at the *************** for a family vacation and cruise on 4/6/23, with the expectation of returning the vehicle to the ************* on 4/8/23 at around 12:30 PM. From there I would take a shuttle back to the ***** Cruise Terminal. Around 9/9:30 AM the morning of the 8th I contacted Hertz customer service due to potential traffic delays showing on my GPS in being able to return the car to ************* and still making my cruise on time. The representative found me a site 15 minutes from the Cruise Terminal and switched me over (with a $300+ fee to switch). Once I dropped my family off at the Cruise Terminal and started driving to the drop off site, I was once again caught in terrible traffic, and noted that it was 12:40 and that I wouldn't make it to the site until 1:10/1:15 PM. I called the site to advise them and was told that they closed at 1:00 PM, to which I had no knowledge from the customer service rep who I spoke to earlier in the day. I asked them if they could take the car, and they refused. I called Hertz again, and customer service said they could only extend my rental for 8 days (until 4/16/23) which is when my cruise returned. I called back again after parking the car, and ******* to my cruise which was leaving. This time the representative tried to point me to another site, and when informed that I'd miss my ship if I tried, offered to have the car recovered, which was also not viable due to my vacation. Had I known about the site closing I would have tried other arrangements. Had I known about recovery earlier, that would have been an option. I am out $957.82 plus taxes and $100+ in parking for car that couldn't be driven for 8 days due to terrible customer service and lack of real communication and options. When I finally was able to report this to Hertz, I received a stock letter basically dismissing my complaint. Case ******** ***************** I will never use Hertz again after 10+ years
Business Response
Date: 06/12/2023
BBB Case number: 20070004
Res ID or RA #: *********

This is in response to ***********************************,

We are always concerned when a customer is disappointed with a ********************** for any reason. Please note, it is the customer's responsibility to arrive at the return location with sufficient time to return the rental vehicle allowing for mishaps which may cause a delay. Careful consideration is given to all reasonable requests for adjustments of the rental charges. However, in this situation we are unable to meet your request for a refund.

Thank you for contacting us.
Customer Answer
Date: 06/12/2023

Complaint: 20070004

I am rejecting this response because: The representative I spoke to about changing the return location of the rental car did not inform me that the new location closed at 1:00. Had I known, or been offered at that time that they could recover the vehicle, I would have chosen a different location or that option. Nor did new location offer any assistant once I called them about receiving the car. Even in giving plenty of time to return, I cannot control car accidents that occur along the route. The customer service received up until my final communication later that day was deplorable and this situation could have been resolved had the original representative given other options and proper communication about the hours of operation of the new return site.

Sincerely,

***********************************
Business Response
Date: 06/12/2023
Complaint ID: ********
********************** RR#: 174649425
This correspondence is being sent in response to ************************************
We apologize for any frustrations regarding our previous response. While a credit or adjustment is not warranted due to the billing of your rental being correct. As a gesture of goodwill, we have applied our one-way rate for your booking had it been booked in advance for the full 11-day rental. As such, a refund of $786.91 was processed to the charge card originally billed. Though processed on this date, please allow up to 5-7 business days for the credited amount to show on your billing statement.

Customer Answer
Date: 06/15/2023

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

***********************************
Initial Complaint
Date:05/17/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Below is a copy of my receipt. I rented the car at the *******, ** ************ location. I prepaid the rental and then had the additional $200 hold placed on my card. To date the bank the credit card is issued from has not received permission from Hertz to lift the hold. It typically takes several hours after the rental for the hold to lift, at most 24 hours. This is extremely unusual. Hertz refuses to f/u to find out why the bank did not receive the confirmation #*****b.********* METTILLEINITIAL CHARGES RENT RT$43.81/ DAY@1/ DAYS$43.81 SUBTOTALT $43.81 CHARGES ADDED DURING RENTAL LDWDECLINED LISDECLINED PAI, PECDECLINED PREM ** SVCDECLINED * ADDITIONAL CHARGES SERVICE CHARGES/TAXES TAX20.750%ON TAXABLE TTL OF $43.81$9.09 VOUCHER -1$-52.90 TOTAL AMOUNT DUE PAID BY VOUCHER FOR EXPLANATION OF THE ABOVE CHARGES,PLEASE ASK A REPRESENTATIVE OR GO TO WWW.HERTZ.COM/CHARGEEXPLAINED VEHICLE:01592/708469222SIR CAMRY 2.5 N ****************** FUEL:FULL8/8 OUT8/8 IN MILEAGE IN:26424TR-X MILES:MILEAGE OUT:26398MILES ALLOWED:MILES DRIVEN:26MILES CHARGED:CDP:XXXXXXX RENTED:******* DOWNTOWN HLE RENTAL:05/15/2308:10 RETURN:05/16/2308:00 RETURNED:******* DOWNTOWN HLE COMPLETED BY:1103/NYBUF19 PLAN IN:NOAD2RATE CLASS:A PLAN OUT:NOAD2 www.Hertz.com
Business Response
Date: 05/17/2023
BBB Case #: 20069396
RA #: 196314672

This is in response to ***********************************,

I regret an inconvenience experienced regarding the authorization hold(s) placed your account. In review of our records the hold(s)were placed on the date of pickup to secure your booking. When a rental is completed, Hertz submits the rental charges to the appropriate financial institution for payment if applicable in this case we billed $0.00. I can confirm we release all holds on May 16th,2023, for your *******, ** rental. Depending on the financial institutions release policies this process may take up to 30 days. Since the card issuer is responsible for releasing authorization holds/funds back to their customers'accounts, we recommend you contact the card issuer directly. Please note,authorization holds will not show as a refund. These holds were never collected and will release back to the customers existing balance.

Thank you for contacting **.
Initial Complaint
Date:05/16/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Transaction date: 5/16/23 Reservation #: K46037901F3 Transaction amount: $203.44 The business (parent company Hertz) committed to provide us a rental vehicle for 5/16/23 through 5/20/23. Upon arrival in ******* we were informed that no vehicles were available, however, we witnessed several other customers receive cars. The manager, *****, did not offer a solution to get a vehicle nor did he offer to compensate for a hotel or other more expensive transportation. He simply repeated there were no cars then proceeded to give out more vehicles to others. ***** would not answer many of our questions about why the reservation was not being honored. Upon calling Hertz headquarters/customer service line, they were unable to provide a solution because they said the franchise location was reporting no vehicles. Video proof in the rental car garage at *************** would prove otherwise as would our experience. The local Hertz business in no way tried to offer a solution and left us stranded at the airport. ***** would not provide his last name for documentation purposes. I have provided proof of ready vehicles in the garage which then drove off with other customers. I am unable to provide the video proof of giving out vehicles to other customers because ***** reprimanded me and said recording is illegal, which I know to not be true in accordance with ***** law.
Business Response
Date: 05/25/2023
BBB Case number:  20068342
Res ID or RA #:  K46037901F3

This is in response to ***********************,

We sincerely apologize for the inconvenience you experienced when we were unable to honor your reservation because a vehicle was not available. Although our reservation system is designed to provide a vehicle at the time and place requested, situations can sometimes develop that prevent us from honoring a reservation.

As a service oriented company, we rely on customer feedback to help us maintain and improve our service performance standards. The information you have provided is very important to us, since it tells us how our various locations are doing and where improvements are needed. Contrary to the poor impression this experience has left with you, this is certainly not representative of the high quality of service we strive to give our customers.

We are unable to meet your request for a credit of $1000.00. However, we are able to consider reimbursement for any additional expenses incurred for alternate transportation. If additional expenses were incurred, please supply us with a copy of the itemized invoice received from the alternate rental company. Additionally, we will need the credit card number and expiration date.
Thank you for contacting us.
Sincerely,

******************
Customer Correspondence Administrator

Customer Answer
Date: 06/03/2023

Complaint: 20068342

I am rejecting this response because:
The company said they will "consider" reimbursement for the attached receipts for expenses incurred in lieu of them not honoring the existing reservation. It is also important to clarify in there response they said the reason the reservation was not honored was that no vehicles were available which is false as many vehicles were in the lot and were given to customers after we had already been told we would not receive one.
Attached are the itemized invoices for expenses we incurred. Please provide reimbursement in the total of $550.82 to credit card ******************* (exp: 7/26).
I will consider this response acceptable once reimbursement has been processed.

Sincerely,

***********************
Business Response
Date: 06/22/2023
BBB Case number:  20068342
Res ID or RA #:  K46037901F3

This is in response to ***********************,

We apologize again for the inconvenience experienced. Unfortunately, we did not receive the requested documentation. As indicated, in order to consider reimbursement for additional expenses incurred for any alternate transportation,please supply us with a copy of the itemized invoice received from the alternate rental company.
Thank you for contacting us.
Initial Complaint
Date:05/16/2023
Type:Order Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Rental agreement # *********. Rental fee paid $193.80 Pick up date 05/04/23. Return date. 05/08/2023 Location of pick up and drop off. Hertz rent a car **************, *************, ** Item left in rental vehicle. Unable to get any help from Hertz or its representatives.
Business Response
Date: 05/25/2023
BBB Case number: 20067314
Res ID or RA #: 190681761

This is in response to *****************************,

To check for personal items left in a Hertz car, please visit our website at www.hertz.com. ************* has an online Lost and Found which works directly with their Lost and Found Department. Go to www.hertz.com, scroll down to Customer Support, click on Lost and Found, then search the ************* location. This will give you a list of items that have been turned in to our Lost and Found at this location and/or allow you to report your item. If you find your item, which should be listed under the date you returned the vehicle, take down the item # then click on the yellow bar to report lost item or use the directions at the bottom of the page.

Thank you for contacting us.
Sincerely,

******************
Customer Correspondence Administrator
Initial Complaint
Date:05/16/2023
Type:Customer Service Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Entered by H363137**3238313831H staff LO Consumer states she went into a H3235**35303232383632H location in *****, ** on 5/2/23. She advised him that State Farm told her she could exchange the car she had for another one. The employee then told her "I&#**;m going to stop you right there, I&#**;m tired of State Farm people trying to tell ** how to do our job." Consumer told him she had a reservation and he asked for the reservation number. He told the consumer she needed to have a second phone number on file and she told him she only had a cell number. He said if the consumer didn&#**;t give him a second number she was not taking the car. Her friend was on the phone with her and told her to just give him her number which she did. When she was leaving the man looked at her and asked if something was wrong because she was looking at him with her nose turned up. She explained to him what the problem was and he insisted on giving the consumer a fist bump and when she refused he asked for a hug she said no and he came around the counter and hugged her against her will and would not let her go when she asked 3 times. The consumer filed a police report but the store refused to let them see the tapes.
Business Response
Date: 05/25/2023
BBB Case number: 20066001
Res ID or RA #: *********

This is in response to ****************************;

Dear ************,
Providing our customers courteous, professional service is important to us and our training programs strongly emphasize this. We sincerely apologize for the impression our representative left with you. This issue has been forwarded to the *****, ** General Manager and he has advised this matter was reviewed by our ************************* who deemed the activity you described as not accurate.
Concerning the police involvement, the General Manager has stated the day of the incident the police took the report and advised the location they would do their due diligence. There is no indication that the police were denied any requested evidence.
As a gesture of our concern for the inconveniences you experienced at time of pick up, I have mailed you a $50.00 Hertz certificate which can be used toward a future rental.
Thank you for giving me the opportunity to review this matter. We value your business and hope that we will be able to serve you in the future.

Sincerely,
Tricia
Customer Correspondence Administrator

Customer Answer
Date: 06/03/2023

Complaint: 20066001

I am rejecting this response because:
The statements I made in the complaint are true, please refer to page 1 of the attachment to view the Officer's report after speaking to the Hertz employee. You will see that the employee admitted to my claims as the officer wrote "Both parties had the same story". I did not consent to the employee grabbing me and holding me and said "no" numerous times. I attempted to defend my stance by by walking backwards and extending my arm while pleading with him not to touch me. Although the employee did not sexually assault me, his actions are a form of battery which is an unlawful application of force directly or indirectly upon another person or their personal belongings, causing bodily injury or offensive contact. You are implying that your employee did not grab and hold me against my will which can clearly can be identified on the surveillance video which is not being viewed nor released. On the Officer's report it is written that she (Officer ******* #***, ***** **) was denied the ability to view the footage.
I am not interested in using Hertz services in the future and decline your insulting offer of a $50 voucher. I am interested in defending myself and other women from being subjected to this type of treatment from an organization and it's improperly trained employees. I thought this could be handled amicably without the courts but based on the response I will be seeking legal consultation as suggested on Page 1 of the officer's report unless a more respectful agreement is made.
Sincerely,

***************************
Initial Complaint
Date:05/16/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I reserved a rental car through Hertz.com on May 13, 2023 for May 15, 2023 through May 22, 2023 at the ********** ********* location and prepaid for the rental in the amount of $230.15. 5 minutes before arriving to pick the rental up, I receive a call from that location stating they don't have a vehicle. I then called Hertz and was told that they had a vehicle at the ************, ********* location but they would have to cancel the current reservation and rebook it. I told them that was fine. After they cancelled it, they proceeded to tell me that I will not receive the refund for the 1st reservation for 7 to 10 days. I have called multiple times to try and get them to release my money because i have now been charged over $600 and it has left my account at $0.00. They are able to release the deposit funds immediately so there should be no reason they cannot release the refund I am owed! The reservation that was cancelled was number K4912953667.
Business Response
Date: 05/25/2023
Dear ****************,
Thank you for your inquiry.
We sincerely apologize we were not able to provide a rental for your May 15 ********** reservation and the delay in processing the refund of the prepayment for this booking. Our records indicate the refund of $230.15 was issued to your **** ending **** on May 17.
Thank you for giving me the opportunity to review this matter. We value your business and hope that we will be able to serve you in the future.

Sincerely,

Tricia
Customer Correspondence Administrator
Initial Complaint
Date:05/16/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I am in the **** Army. Through our travel system, the Defense Travel System, I booked a car with Dollar Rental (subsidiary of Hertz) for a trip to **********, ******** for work. It was for reservation ID ***********, with rental agreement 125744474.The company only charged my card at the outset for ******* for whatever reason, leaving an oustanding balance due of ******. Over a two month period at no time did the company reach out to me via email or phone to let me know that there was a balance due. They claimed they tried to bill my credit card the remaining balance and it declined. I contacted my card company and they said no such transaction attempts took place. Instead of contacting me, they sent the balance due straight to collections, harming my credit score and requiring undue stress. I called at least ten times to speak to managers with Hertz/Dollar and was consistently redirected to the collection agency, or I was told a manager would call me back. Of the four times I requested a call back, only once did a manger from an overseas customer service center call me back, only to give me an email address in which I emailed to speak to a manager, only to be directed back to the collection agency.
Business Response
Date: 05/31/2023
Complaint ID ********
RR 125744474

This is in response to ************************************

I'm sorry for the misunderstanding of the charge. According to our records, it shows that your total rental charge is $1483.99. However, your credit card only authorized $1380, and the remaining balance of $103.99 has been forwarded to the collection agency since we did not receive any payment. Please reach out to ********************** at ************ for further assistance.

Thank you for contacting us.
Initial Complaint
Date:05/16/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I am reopening case ********. Hertz promised to send me a $400 store credit and closed the case. But the promised had never been reached since March. Now it is over 2 month and I have to re-open the case and check how they can keep their promise. -Tao
Business Response
Date: 05/31/2023
BBB Case number: 20064858
Res ID : ***********

This is in response to Tao Song:
We sincerely apologize for the inconvenience experienced in **********, **, when we were unable to honor your reservation. Although our reservation system is designed to provide a vehicle at the time and place requested, situations can sometimes develop that prevent us from honoring a reservation. Normally, our inventory of vehicles is more than sufficient to meet confirmed reservations; however, on occasions, customers do not return vehicles as expected, and the resulting shortages cannot be overcome immediately.
In review of our previous response concerning your case ********, we have confirmed we offered you a rental certificate as compensation, but the amount of the certificate was not noted. As a gesture of our concern for the inconvenience you experienced, we can offer to mail you a $100.00 Hertz certificate or in order to review this matter further, please provide receipts for the Uber expenses you incurred during the February ***** period. You may email those receipts to customer-************************************ and note case ********. We apologize for any inconvenience this may cause.
Thank you for giving me the opportunity to review this matter again. We value your business and hope that we will be able to serve you in the future.

Sincerely,
Initial Complaint
Date:05/16/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
see Attached document
Business Response
Date: 05/25/2023
Dear Ms. **************
Thank you for your inquiry.
Unfortuantely, there was no attachment included in your inquiry. Please provide us with the specifics regarding your inquiry such as dates, locations, rental record number, or any other information that would help us investigate this matter.
I look forward to receiving the requested information.

Sincerely,
Tricia
Customer Correspondence Administrator

Business Response
Date: 06/02/2023
Complaint ID ********

This
is in response to ***** *************

I
regret the issues you are encountering with your vehicle. Please be advised
that I have sent your information to our sales team to contact you directly at
the telephone number provided.

Thank
you for contacting us.
Initial Complaint
Date:05/15/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Rental agreement number ********* in RNO on 12/9/22. When we arrived I asked the representative if Hertz would provide snow chains due to anticipated winter weather. The attendant claimed that the vehicle was equipped with snow tires and that chains would not be necessary, even in the anticipated conditions. The rental counter also included a sign dissuading customers from applying chains onto vehicles. We relied on Hertzs assertions that the equipment was sufficiently safe to drive in the anticipated conditions. We quickly noticed that we were getting insufficient traction compared to what would be expected with the advertised vehicle and tires. When we attempted to turn on the vehicles All Wheel Drive (AWD) feature we discovered that Hertz had removed the vehicles operating manual from the glove compartment. Unfortunately, due to the insufficient equipment provided by Hertz, we lost traction and collided with a snowbank. Upon further inspection of the vehicles tires we noticed that they were All Season/All Terrain tires, differing from tires marketed under the Winter tire series. Hertzs false representation of the automotive equipment was the sole cause of damage to the vehicle. All Season/All Terrain tires are the normal tires typically affixed to the everyday car in the **. They are NOT sufficient for inclement weather and NOT what we were told we were getting from the Hertz staff. Hertz has sent me an invoice demanding $2,722.57 in payment for damage to the vehicle. Any damage to the vehicle would have been avoided if Hertzs staff had properly represented the equipment we were receiving. Instead of making themselves available to settle the issue directly they are hiding behind a collections agency which is sharing conflicting information and blocking me from speaking with a Hertz representative. It is ludicrous to think that I am fully responsible for damage caused by the company's false statements to me.
Business Response
Date: 05/31/2023
Complaint ID ********
RR 109803831

This is in response to ******************

Regrettably, we are unable to reconstruct the conversation between our representative and yourself. Therefore, we must rely on the signed documentation indicating that you waived our Loss Damage Waiver (LDW), and our ******************* Supplement (***) optional coverages. After careful review, no adjustment is warranted on this bill. I understand this is not the preferred outcome you were looking for and I am sorry we will not be able to meet your expectations in this instance.

Thank you for contacting us.
Customer Answer
Date: 06/08/2023

Complaint: 20063129

I am rejecting this response because:
I have contacted ******************************** to alert them to Hertz's deceptive and dangerous business practices which endangered the safety of myself and my party. Hertz cites their inability to "reconstruct" my conversation with their representative as sufficient grounds to ignore the reality of their false statements and incompetence. As stated in my initial correspondence to Hertz and my BBB complaint, I attempted to contact Hertz prior to arrival at the rental counter via phone, email, and their website to ascertain details of my reservation, yet the company did not respond, leaving the rental counter as the only opportunity to speak with a representative of the firm. This is an exceptionally poor business practice in 2023 and one that Hertz should not be allowed to hide behind.
I am willing to pay $1000 to Hertz to settle this issue and free me of the harassment of their collections agency.
Sincerely,

*****************

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Hertz is NOT a BBB Accredited Business.