Business Profile

Auto Rentals and Leasing

Hertz

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Important information

Customer Complaint:
Hertz requests and BBB recommends that if you have any complaints or concerns, please contact Hertz's Executive Customer Service Team at [email protected] or (239) 301-7000 prior to contacting BBB.

The customer experience information and complaint history provided in this BBB Business Profile reflects Hertz's worldwide operations. BBB Serving West Florida services all customer complaints and reviews for Hertz and its locations throughout the world.

Complaints

This profile includes complaints for Hertz's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

7,199 total complaints in the last 3 years.
1,725 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:08/04/2023
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Reservation #K54048954F6, Record # ********* I was charged $83.97 for ******** tolls for my rental vehicle. The agent at the counter did not explain how tolls were used in the car or ask me about paying tolls. I am from a different state with no tolls. The young lady did not speak English well and had difficulty communicating. I had the toll box open in the car when I passed through. However, it appears that I paid a penalty in excess of the tolls. Please refund.
Business Response
Date: 08/04/2023
BBB Case 20420268
RR No: 405753681

This is a response to *********************

I apologize for the confusion regarding the toll charge on your rental. Please be advised that you were not charged any penalties or fees. As you have confirmed, you have opened the transponder box in your rental and thus you were enrolled in the PlatePass All-Inclusive Toll package which means you were only charged once for unlimited toll usage during your rental. As such, the charges are correct, and no refund is warranted. PlatePass is responsible for the administration of toll charges. You may contact ************************** at ************** Hours: Mon. Fri. 8:00am 6:00pm CST Central Standard time or by e-mail at ************************** While I understand this is not the desired outcome, I hope you will understand our position in this matter as we consider it fully addressed.

Thank you for contacting us.
Customer Answer
Date: 08/09/2023

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that I was still not given the requisite information to know how I would be charged at the time of picking up the car.

Sincerely,

*********************
Customer Answer
Date: 08/09/2023

Complaint: 20420268

I am rejecting this response because:
MESSAGE:

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that I was still not given the requisite information to know how I would be charged at the time of picking up the car.

Sincerely,

*********************
Business Response
Date: 08/11/2023
BBB Case number: 20420268
RA #: 405753681

This is in response to *********************,
We sincerely apologize for the misunderstanding regarding possible toll charges on your July 5 rental. Information regarding applicable toll charges can be found on page 4 and 5 of the rental agreement.
We are showing that since you opened the toll transponder box/shield, you were automatically billed for the All-Inclusive Toll Option for all rental days. However, as a gesture of our concern, I have sent a request to PlatePass to adjust the charges to only bill for the tolls passed and the one day usuage fee. Please allow 7 to 10 business days for the $59.15 refund to reflect on your account.
Thank you for giving me the opportunity to review this matter again. We value your business and hope that we will be able to serve you in the future.

Customer Answer
Date: 08/11/2023

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

*********************
Initial Complaint
Date:08/04/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On 7/26/23 created a car rental booking for 7/28/2023 aligned with flight arrival to ************* (***) Reservation: K5640743630 Reservation made successfull, confirmation email sent and received which included drivers license approval.Upon arriving to airport and in attempting to begin my reservation Hertz staff memebrrs inform me Im in a list and they can not fulfill my reservation; I probe into what list they mean and why I was confirmed days ago for a reservation if I was on a list otherwise- employees mutter and then the manager on duty informs me non-chalantly that my identity was likely stolen, used to rent a car, and fees incurred under my name resulting in me being listed. The manager did not confirm this; and the desk staff didnt offer to folllw up on this just wrote a number for me to call but then informed me that the number is to their team already out of office for the weekend. At this point my reservation I made in confidence isnt being fulfilled for whatever reason undisclosed and ** left stranded when they could have informed me and better yet not made my reservation with daily reminders leading tothe day. I follow up via email and each response is ignoring my request of what/how my identity was compromised and how they can partner me into rectifying this best. Ignored three times, no acknowledgment to my concerns and no accountability or integrity- clearly Hertz is abused by scammers leveraging innocent peoples identities to gain access to rental cars and they must do it confidently knowing Hertz will just ignore the happenings, gain the business, gain fees and otherwise and show no integrity or concern for their consumers financial welll being
Business Response
Date: 08/08/2023
BBB Case number: 20421315
Res ID or RA #:

This is in response to *****************************,

We apologize again for the inconvenience experienced due to the rental suspension list. In order to received details regarding this matter, please contact our Rental Suspension team directly at ************************************************************ or by phone at ************.

Thank you for contacting us.
Initial Complaint
Date:08/04/2023
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
-I rented a car on July 18th out of ****** **. was charged $207.45.-I changed my reservation on July 28th. -I was charged an additional $17.35 so that brought my balance up to $224.80.-I canceled my who reservation on August 1st.-Was only refunded $57.20.-Received an email today (case number ********) from ******* E saying I should have gotten a refund of $157.45. -Talked to corporate office and they told me I will be getting a refund of $118. -$224.80 should be refunded. Not these odd amounts.Reservation number is K5574028887
Business Response
Date: 08/22/2023
BBB Case number:20421312

Res ID or RA #:***********

This is in response to ********************,

The original prepaid amount when the reservation was booked was $207.45. An additional day was added to the rental which added an additional $17.35, making the voucher total $224.80. The additional day was then removed giving a credit of $56.20, making the voucher $168.60. The booking was then cancelled, a credit of $118.60 was processed for the prepayment less a $50.00 cancellation fee.

As a gesture of our concern, a credit of $50.00 is being issued to the **** account ending in 0028. This represents the prepaid cancellation fee. Please allow 5 to 7 business days for this credit to post to the account.

Thank you for contacting us.
Customer Answer
Date: 08/22/2023

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

********************
Initial Complaint
Date:08/03/2023
Type:Sales and Advertising Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I rented a medium SUV from ********************* from 7/24/2023 1:45pm until 7/27/2023 1:44pm. The charge was advertised as $132.40 per day plus I opted for the skip the pump for $96.67. What I was actually charged for three day rental was $843! When I complained, they told me I had agreed to several additional add ons that I had NO agreement to. At the service counter, they just had me sign and initial places to get the rental without explaining they were ADDING services. I am very upset and customer service from ********************** is emailing me and telling me that my signature authorized these add ons when I did not.
Business Response
Date: 08/04/2023
BBB Case 20420061
RR No: 426720674

This is a response to *********************************

Upon my review of these charges, our records show that the charges were accepted and signed for at the time of pickup as documented on your Signed Rental Agreement (SRA). Regrettably, we are unable to confirm a verbal conversation at the counter. By signing the rental record, you are agreeing the terms, conditions and rates billed for the rental. As such, the charges billed are correct and a refund is not possible. While I understand this is not the desired outcome, we stand by the final charges billed.

Thank you for contacting us.
Initial Complaint
Date:08/03/2023
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
|Original Date of Reservation: 6/14/2023||Original Reservation #: K52319324D9||Issue with Reservation: I had rented a *** Comfort car through Uber and drove **** miles round trip from ************* to Hertz (202 ****************, ********, **) and when I arrived, I was told that they didn't have a vehicle available. They then suggested that I call the following morning to see if any cars had been returned. I proceeded to cancel this reservation and make a new reservation through Uber for the following day.||Date of Transaction: 6/15/2023 - 6/16/2023||Hertz Location: **********************************************************************||Rental Record #: 384450555||Issue with Rental:On the morning of 6/15/2023 I called this location to find out if any cars were available and was informed that someone was returning their Uber rental that morning. We proceeded to drive to Hertz again (**** miles) and when we arrived I was given a Kia ***** (not a *** Comfort vehicle) but was still charged the same rate as the *** Comfort vehicle. I was told that the vehicle was not set-up for Uber and instead was suggested that I drive down to *********, ** to another Hertz location to exchange it for another Uber car. By the time I called and found out I would not be able to exchange in MA, the ******** location was closed.I returned the vehicle promptly the following morning at 9:00am and only had the vehicle for 20 hours. I asked if I owed anything and the employee said I did not. On 6.19.2023 I received receipt for the amount of $74.38 even though I was unable to use the car to drive for Uber. I called the ********, ** location multiple times to get a refund but was unsuccessful each time. I should not have to pay for a rental that I purchased if I wasn't able to use it for the intended purpose of driving for Uber.|
Business Response
Date: 08/04/2023
BBB Case number: 38445055
RA #: 384450555

This is in response to ***************************,
I sincerely apologize your recent experiences with Hertz did not meet with the high standards of service we strive to maintain. As a service oriented company, we rely on customer feedback to help us maintain and improve our service performance standards. The information you have provided is very important to us, since it tells us how our various locations are doing and where improvements are needed. Please be assured your comments will be shared with the appropriate Hertz management.

As a gesture of our concern, a credit of $74.38 will be processed to the account billed for this rental. I have also applied 950 Hertz Gold Plus Reward points to your Hertz account for the inconveniences caused.
Your query regarding the location Uber setup status has been forwarded to the location management and they will contact you as soon as possible concerning this matter.
Thank you for giving me the opportunity to review this matter. We value your business and hope that we will be able to serve you in the future.

Customer Answer
Date: 08/04/2023

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

***************************
Initial Complaint
Date:08/03/2023
Type:Customer Service Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Reservation #: K55346320C1 Rental Record #: ********* For Loss Damage Waiver (LDW), I was quoted $34.99 per day for 3 days. This should have come to $104.97....but Hertz charged me $139.96. For ******************* Supplement (LIS), I was quoted ***** per day. This should have come to $56.55....but Hertz charged me *****. For a vehicle upgrade, I was quoted $15 per day. This should have come to $45....but Hertz charged me $60. For 3 days of rental with additional products (i.e. insurance and vehicle upgrade), my estimated charges came to $392.86. However, after dropping the car off ONE DAY EARLIER, I was charged $480. That's not how math works.
Business Response
Date: 08/04/2023
BBB Case 20418783
RR No: 422403995

This is a response to *************************

I have received confirmation that you were able to work with our **************** team who resolved the matter with you directly,providing a refund of $59.08 to the card on file.

Thank you for contacting us.
Initial Complaint
Date:08/03/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I place reservation online and received a call saying that the place has no cars to honor reservations. The problem is that this is an ongoing problem especially with this location as you can see if you read the reviews on ******* Also, they updated their online prices and still are taking reservation online but at almost double the price. Something needs to be done about this.
Business Response
Date: 08/04/2023
BBB Case number: 20418398

This is in response to ***********************,
We sincerely apologize for the inconveniences you experienced when the location was unable to honor your reservation. Although our reservation system is designed to provide a vehicle at the time and place requested, situations can sometimes develop that prevent us from honoring a reservation.

As a service oriented company, we rely on customer feedback to help us maintain and improve our service performance standards. The information you have provided is very important to us, since it tells us how our various locations are doing and where improvements are needed. Please be assured your comments will be shared with the appropriate Hertz management.
Thank you for giving me the opportunity to review this matter. We value your business and hope that we will be able to serve you in the future.

Customer Answer
Date: 08/04/2023

Complaint: 20418398

I am rejecting this response because:
The business updated the online pricing several times with higher prices each time even though they claimed to not have any cars available. I believe they were slowly looking for people willing to pay more then rejecting the reservations at the lower price.

Sincerely,

***********************
Business Response
Date: 08/14/2023
BBB Case number:  20418398
Res ID or RA #:

This is in response to ***********************,

We apologize again for the inconvenience experienced. Please note, when a reservation is confirmed, the rate quoted is guaranteed at that time. However, rates are continually being updated in response to changing conditions in the rental market which are based on several factors. This includes where and when you rent, the type of vehicle, and whether you receive a discount or special rate through your affiliation with a company or organization. Also, we utilize a ****************** system similar to hotels and airlines, where rates are assigned based on supply and demand. Generally speaking, the earlier you book your reservation, the lower the rates will be. However, as indicated on occasion, customers do not return vehicles as expected, and the resulting shortages cannot be overcome immediately.

Thank you again for contacting us.

Customer Answer
Date: 08/14/2023

Complaint: 20418398

I am rejecting this response because:
Once again, the business updated the prices several times..... Each time to a higher price after saying they had no cars..... It makes no sense to say that they updated the prices to reflect the market when they are out of cars unless they were looking to get higher prices and reject what they already had obligations for since they had reservations....... The business response absolutely makes no sense...
Sincerely,

***********************
Initial Complaint
Date:08/03/2023
Type:Sales and Advertising Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I rented a car online for $78.32 and prepaid. When I went to pick up my car, the lady at the counter required me to add some type of insurance. I was shocked and angry that this was not included in my original reservation. When I dropped off the car, 2.5 hours later, I learned that this service was optional. It was NOT presented to me as optional. The additional cost was $54.98. I did NOT want this. If I thought I could have left with the car, and not paid whatever this c*** was I would have. I told the lady that I just wanted whatever was cheapest so I could go. I had two exhausted children with me. I learned this was an optional service when dripped off the car and complained to the manager. I called customer service and they said there was nothing they could do, and that no manager was available.
Business Response
Date: 08/04/2023
BBB Case number: 20418198
RA #: 521942890

This is in response to *************************,
I sincerely apologize for any misunderstanding regarding the charges billed for Loss Damage Waiver and ************************. I am concerned by your comments of being forced to accept these optional services at the time of your rental. Please be assured this is not typical of Hertz service and we will use your comments to improve our service going forward.
Based on your correspondence, I have decided to issue a refund for the Loss Damage Waiver and ************************ charges. A credit of $54.98 has been issued to the account billed. The adjustment is being made at this time, but may not appear on the next monthly statement due to billing cut-off dates. I am sorry this situation occurred and I appreciate the opportunity to take corrective action on your behalf.
Thank you for giving me the opportunity to review this matter again. We value your business and hope that we will be able to serve you in the future.

Customer Answer
Date: 08/04/2023

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. I hope that the behavior of this representative is not typically how Hertz operates.

Sincerely,

*************************
Initial Complaint
Date:08/03/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I rented a vehicle from Hertz on 7/02 to 07/05, I booked a ****** maxima or similar, i was provided a ***** Malibu, which was cheaper in price. I advised there should be a credit and the rep at the hertz location stated there would be no up charge or down charge. So i called customer service to extend the ********************** and correct the price. One week with my discount is around 170 a week, Hertz attempted to charge my card ******* on the second week. Luckily my card was locked. I contacted hertz and advised them of this issue and was told they couldnt adjust the price i would need to contact the location where i picked up. They never answered the phone and had my rental repoed with my belongings in there. After leaving a Review they finally charged the correct amount. i was never advised they would come get the rental car. I walked outside and it was gone. Such a horrible experience, they put me on the do not rent list permanently after getting there money and vehicle But, trying to get my belongings back is extremely difficult, its transfer after transfer. Hertz vehicle control, sends me to customer service, then emergency roadside, then back to the hertz where i picked up. Still no type of resolution. I have a firearm, 2 pairs of shoes, a phone and my work badge, i need to recover those items and nobody is able to tell me where my belongings are. This was a disaster to begin with
Business Response
Date: 08/04/2023
BBB Case number:20417106

Res ID or RA #: *********

This is in response to *********************,

The car was taken to the ***************** airport when it was repossessed. The personal items in the car would be at DFW if items were located. ***************************** is the General Manager for ***, she can be contacted at **********************************.

Thank you for contacting us.
Customer Answer
Date: 08/10/2023

Complaint: 20417106

I am rejecting this response because:
The email to get in contact with Hertz was undeliverable can we verify the email again.
Sincerely,

*********************
Business Response
Date: 08/16/2023
BBB Case number: 20417106
Res ID or RA #: *********

This is in response to *********************,

I apologize for any inconvenience. I have verified the email address provided of ********************************** is the correct email address.
Thank you again for contacting us.
Initial Complaint
Date:08/03/2023
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I rented a vehicle using Ubers car rental program from hertz. I made a reservation for a Tesla. i had the car several weeks. During my rental period i began to experience odd transactions and attempted transactions with my debit card. In-fact my bank contacted me several times during this period with suspensions of fraud.It happened so many times during the rental i had to get my debit card replaced. Finally it happened so much after the replacement my bank closed my account due to security risk. I had to provide hertz with my new bank card info to extend my rental. This caused an issue when it was time to return the vehicle. When i brought it back on July 24th, i was told it couldn't be returned because it needed service. i had the vehicle serviced 3 times while having it. I took it to be serviced again and came back to finish and pay for everything. I was told because i have a new debit card they would have to charge me the full 2k dollars for the whole contract. Well i already paid $1200 into that contract and only owed $900.The manager named *** told me they had a hold on my old card of $1200 and it would be released to my old account if i used a new debit card. I told her that old account was closed and the money couldn't be returned as the account was closed. I asked if i could pay cash or check or cashiers check she told me no. She said i could return the car and deal with the corporate office to pay the remaining $900. I returned the car and left. They billed me for a repo on a car and extra fees for no reason then sent me a bill for $2900 and i called the corporate office they cant even help me because the contract is still open. I was lied to, charged for fees that aren't accurate, im being billed too much, and where is my original payment of $1200?In the bill there are no explanation of charges at all.
Business Response
Date: 08/22/2023
BBB Case number:  ********
Res ID or RA #: ********* *********

This is in response to ***********************,

We apologize for any misunderstanding regarding the billing received. I have verified there were 2 rental agreements for this rental period. Rental ********* was established for the rental period of 5/30 through 6/27. This was billed weekly and was applied to your **** ******* ****** ** ****. Rental ********* was established for the period of 6/27 through 7/11 and billed to your **** ******* ****** ** ****.
Please note, rentals are not billed until the car is returned and the contract has ended. A customer can extend a **********************, during the extension process, we obtain an authorization of the credit/debit card. However, authorization holds are not billed, the funds are put aside by the bank/credit card company. Once the rental is returned, the full rental charges are then billed to the credit/debit card. The holding funds are then released. Once the authorization hold has been released from the account, it will not appear as a credit. It will just be removed from the statement and the funds will no longer appear as pending. Therefore, if they no longer see a pending transaction on their account from **********************, then the hold has been released.

Thank you for contacting us.

Customer Answer
Date: 08/22/2023

Complaint: ********

I am rejecting this response because:

I informed them that the bank account that they claim they release the funds back to has been close. That account is no longer active. I no longer have a relationship with that business. Furthermore, I can show you on my statement where that money was taken out it wasnt set aside it wasnt hailed. It was drafted out and the transaction completed.

The total amount due needs to be adjusted and you guys also charge me a repossession fee. I turn the vehicle in myself. I told you I went there three days in a row Monday, Tuesday and Wednesday on that Wednesday. Ill return the vehicle. I spoke to the manager every single day multiple times a day and that time. I handed her the keys directly to her in her hand. She said she would process the return for me. The only reason I couldnt extend the vehicle it was because you guys had a maintenance code on there that prevented me from committing the return I did nothing wrong I need to bill adjust it to be accurate. I do not owe you guys $2500. I owe you about $900 for the more the money that you release back to my bank that is no longer active or the bank that was my bank thats no longer active. Where is that money now because its not at that bank. They have not sent me a check or a correspondence saying that they released any money to me I can check the balance of that close account because I still have access to that account for 90 days. Nothing says that youve returned money to me. I can show you my statements where you took the money out. It has not come back that account is close so that money is somewhere in oblivion but it is not my fault that you released it or that your protocol your procedures are what they are. I gave you my debit card you ran the transaction my bank took the money from me and processed it as far as Im concerned that money is paid to you. I do not owe you that balance because it was not returned to me at all, nor does it have the ability to be returned to me because the account is closed. It has been closed for over a month.
Sincerely,

***********************
Business Response
Date: 08/30/2023
BBB Case number:  ********
Res ID or RA #: ********* - *********

This is in response to ***********************,

We apologize again for any misunderstanding regarding the billing received. I have again verified the billing is as follows:

******* ****** ** ****

**** ******* *** ******

*** ******* **** ******

**** ******* **** ******

**** ******* **** ****** ******* * ****** ******** ****

******* ****** ** ****

**** ******* *** ******

*** ******* **** ****** * *******

As indicated, authorizations are released when the charges are processed.  Since the card issuer is responsible for releasing authorization holds/funds back to their customers' accounts, we recommend you contact the card issuer directly regarding any remaining pending charges.

Thank you again for contacting us.

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