Complaints

This profile includes complaints for Hertz's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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• 

  Hertz

  8501 Williams Rd Estero, FL 33928-3325

• 

  Hertz

  PO Box 31166 Tampa, FL 33631-3166

• 

  Hertz

  2905 N 32nd St Fort Smith, AR 72904-4202

• 

  Hertz

  114 International Way Huntsville, AL 35824-0000

• 

  Hertz Corporation

  2300 N Airport Blvd Springfield, MO 65802-7536

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:08/14/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Last week I booked a reservation several times and each time I showed up to pick up a vehicle, I was told that no Uber vehicles were available. A ***** lady took my name down and said they would call me when a vehicle became available. I never received a phone call. I booked a reservation over the weekend for 10am Monday morning. I arrived at the location at 9:50am and I was told that I could wait for a car or get a call back because they didnt have any Uber cards available. I chose to wait because I used my Uber voucher to get here and was dropped off. A lady showed up not long after 10am and was told she had to wait also because there were no cars available. This lady seemed to be known by everyone working here and they put a car into the system for her to be able to get a rental to Uber with. It is now 12:40pm and I watched this lady get a rental for Uber and they are still telling me that no Uber vehicles are available. Ive been waiting for several hours, and for someone to come in and get special treatment because shes know in the office is not ok. She showed up after I did for a 10am Uber rental and only had to wait a couple hours. Im still sitting here waiting for a vehicle.

  Business Response

  Date: 08/18/2023

  BBB Case number: 20467168
  Res ID: ***********
  
  This is in response to *******************, 

  We sincerely apologize for the inconvenience you experienced when we were delayed in honoring your August 14 reservation.  Although our reservation system is designed to provide a vehicle at the time and place requested, situations can sometimes develop that prevent us from honoring a reservation. Normally our inventory of vehicles is more than sufficient to meet confirmed reservations; however, on occasion, customers do not return vehicles as expected, and the resulting shortages cannot be overcome immediately.
  
  As a service oriented company, we rely on customer feedback to help us maintain and improve our service performance standards.  The information you have provided is very important to us, since it tells us how our various locations are doing and where improvements are needed. Please be assured your comments will be shared with the appropriate Hertz management.  
  

  Thank you for giving me the opportunity to review this matter.  We value your business and hope that we will be able to serve you in the future.  
  
  

  
  

• Initial Complaint

  Date:08/14/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My reservation (K5740570286) for a two-week rental of a Polestar 2 was accompanied by a series of distressing incidents.On 08/04/2023, I arranged my reservation and confirmed over the phone that my AMEX benefits, which encompassed a 10% discount, Free Upgrade, and Free additional driver, were applied. I received assurance by a representatives that my benefits were in place.Subsequently, my reservation was upgraded to a Tesla Model 3. However, at the rental location on 08/07/2023, the staff was not informed of the upgrade. I had to accept a rather unkempt Polestar 2. The vehicle was dirty in the interior. The state of the car was alarming, with large ketchup stains over the passenger seat, a partially consumed coffee left in the cup holder, and an open ********* bottle casually positioned on the passenger seat.My frustrations deepened on 08/12/2023, when I visited the *********** HLE location to add an additional driver to my reservation. I was charged $121.50. The attendant at the location informed me that my initial reservation benefited were not carried over when made into a rental including the previously mentioned Free additional driver.I was told that I would to calm costumer service and the charge would have been removed. Tori (operator number ****), a representative from Reservations, and ***** (operator number ****), a representative from ********, empathized with my situation but expressed helplessness in reversing the changes that had already transpired. The explanations they provided further highlighted the shortcomings in Hertz's processes and communication.Furthermore, when I insisted on escalating the matter to Customer Relations, I was apprised by ***** that Hertz no longer offers telephone complaints and encourages customers to resort to email communication. This discrepancy between the information shared at the rental location and the actual protocol for raising complaints showcases a lack of uniformity in Hertz's service delivery.

  Business Response

  Date: 08/18/2023

  BBB Case number:  20461014
  Res ID or RA #:  524247021
  
  This is in response to *******************************,
  
  We apologize for any misunderstanding regarding the Additional Driver Surcharge.  Unfortunately, due to the rental being in progress, we are unable to resolve this matter.  In order to review this matter furher, please contact us once the vehicle has been returned.  Correspondence can be sent to *****************************************************    Please reference case 19184541.
  
  Thank you for contacting us.
  

• Initial Complaint

  Date:08/14/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Rented a car from the *************** branch on 06/29/23, everything was good, employee told me there was no damage to car i sign paper work and he took us to our car, I decided to look around the car and found damage to the passenger side, I brought it up to the employee and he wrote down on my paper work that there was damage. I snapped a bunch of pictures of the damage and he told me everything is good. Brought car back at the end of my vacation 2 employees came over looked over the car and gave me the ok. On aug 4, 2023 i received a letter from a collection company that i owed 900 dollars for damages. I called hertz about this and they told me that they could not help and that i would have to deal with the collection agency. **** was on sick leave for a week and i wasnt able to comunicate with her, i sent all photos and the copy of the paper work, today ***** 14 i finally got the claim closed. Im not happy that i got put through this, many phone calls and all my time and stress waisted, im looking for my rental payment re enbursed for everything i have been through. This is totally an acceptable, that they put me through this, and ive never had an collection agency after me, im still not sure what damage it has done to my credit rating

  Business Response

  Date: 08/31/2023

  BBB Case number:  20466580
  Res ID or RA # *********
  
  This is in response to *********************,
  
  We sincerely apologize for the inconvenience experienced.  As a service oriented company, we rely on customer feedback to help us maintain and improve our service performance standards. The information you have provided is very important to us, since it tells us how our various locations are doing and where improvements are needed.  Please be assured your comments will be shared with the appropriate local management. 

  We regret we are unable to meet your request for a full refund of the rental charge.  As a gesture of our concern, a credit of $100.00 is being processed to your MasterCard account.
  
  Thank you for contacting us.
  

  
  

  Customer Answer

  Date: 08/31/2023

   
  Complaint: 20466580
  
  I am rejecting this response because:
  I paid 900 for the rental car, I made no damage to this vehicle, they assigned a collection company after me for 900 dollars of damage that I didn't do, I spent countless hours try to contact people with no avail. The stress that I was put through is not worth 100 dollars, that is embarrassing for a company that size to offer me after what they did, tried to lie to get me to fix a vehicle I did not damage. They should at least meet me in the middle at 450. They need to own up to their mistake that could of caused or may have caused  damage to my credit score buy sending a collection company looking to get me to pay 900 dollars. I was so angry for a week that I could not reach someone at the collection company ( she was sick all that week) also called hertz and they told me that nothing could be done on their end. A whole week of stress and they offer me 100 dollars for my trouble. Not acceptable. 

  Sincerely,
  
  *********************

  Business Response

  Date: 09/06/2023

  BBB Case number:20466580
  
  Res ID or RA #:*********
  
  This is in response to *********************,
  
  I am very sorry that this rental experience has caused undo stress.  Hertz does not report to the credit bureau and does not allow our vendors to report either.  Therefore, there was no impact on the credit score.  We certainly regret the error, however; a further credit will not be processed.
  
  Thank you for contacting us.

  Customer Answer

  Date: 09/07/2023

   
  Complaint: 20466580
  
  I am rejecting this response because:
  I appreciate that hertz doesn't report to the credit store, but I was still put throw h*** for no reason, if I had not taken pictures of the damage, I would have been forced to pay 900 dollars in damages I did not make, that is hertz mistake not mine. I am willing to take the first offer of 100 dollars. I just want this to be done it was a very bad experience that I don't want to think about anymore
  Sincerely,
  
  *********************

• Initial Complaint

  Date:08/14/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Rental Record: ********** 2 case #s: From **********************************************: Car Exchange: *********** and from *********************** Excessive Charges: *******. I also called Hertz and spoke to Sully on 8/7/23. She told me they were waiting for information from the airports. I still have heard nothing.On-line, I reserved a car at ***************** (expected a car like a Jetta or ***** Upon arrival, I was given an EV and told there were no other cars available. I explained I'd be traveling in rural areas of *********** (**, **, **) and didn't have time, or the knowledge required to charge an EV. I was told there were no other cars, and I would find charging stations at every gas station.I tried to exchange the car when I was near the ******** Airport the next day (7/20) and was again told there were no gas cars. Two hrs later I tried to charge the car in ******** and the pump wasn't functioning. Called Roadside Assistance, spoke with ******** in *****, who told me the charging pump was indeed not working. I explained I was going to a remote area in ** and she told me there was only one charging station in that state. She said ******** Airport -did- have gas cars available and gave me the first case number to present to the rental desk the next morning (7/21). She said there might be a $90 drop charge added and I agreed to that. Upon arrival the next day, I was again told there were no gas cars. A supervisor was contacted by the agent and authorized a gas car... a smelly 2019 car with very little cushion left in the driver's seat. Total estimated charge for Electric Vehicle was $397.47 (7/19-7/25). Total estimated charge for Gas Vehicle was $513.31 (7/19-7/25). I'm grudgingly willing to pay this charge.Final bill was $834 which included $320 drop charge + gas fill up fee (filled car up within ~8 miles of airport.)Over yrs, I've rented 000s of Hertz cars through work and personal interactions with no problems. So disappointed.

  Business Response

  Date: 08/18/2023

  BBB Case  Number:20466574
  RA #: 423906663
  
  This is in response to ****************, 

  In review of our records, we are showing the Hartford location incorrectly closed your contract when your exchanged on July 21. Based on your full rental period, I have determined a total refund of $436.74 is due.

  We have received a chargeback of $428.71 from your credit card company, therefore, that amount should have already been credited to your account by them. I will submit an additional $8.03 refund at this time. Please allow 7 to 10 business days for this credit to reflect on your account. 

  Note: Your reservation was booked for a Crossove Long Range EV, therefore to avoid an issue in the future, you will need to book your reservation for a gas vehicle. 

  Thank you for giving me the opportunity to review this matter.  We value your business and hope that we will be able to serve you in the future.  
  
  
  

  Customer Answer

  Date: 08/18/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***** Patch

• Initial Complaint

  Date:08/14/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I rented a car from your ********* airport location on June 30 (Rental record no: *********) . The following day, I drove to **************************. During the trip, the car was having problems accelerating and began to smell powerfully of gas, indicating a mechanical problem that made the vehicle unsafe to drive. I pulled over at a local casino (the only business) in the area, about 15 minutes outside of the ************ park and within the ***************. It was approximately 3:00pm.I called Hertz emergency roadside assistance, but it took 30+ minutes to get connected to an agent. The man I spoke with offered to call a Lyft/Uber or Taxi to come and get us and told us he had arranged a tow truck to retrieve the car. We then called the tow company to confirm our location and their arrival time and were told that Hertz's representatives had declined his services due to cost without telling us.We called Hertz roadside assistance again to arrange a new tow truck. We also asked to have a taxi arranged as we had been waiting now for more than an hour in the desert for assistance. The customer service rep refused to call a taxi and then hung up on us. We had to call a third time to arrange a tow truck for the vehicle. The local casino we had stopped at arranged a taxi for usto get back to *********.Upon returning to Hertz the next morning to get a new rental car, we spoke with the manager who said Hertz owes us a full refund for the taxi and the rental (~$500) but that he was not able to process it locally. We were further informed by local Hertz staff that it is in violation with ********* law for Hertz and their selected tow company to leave us stranded in the ****** desert.In total, we are owed $500 by Hertz for the rental refund and the taxi costs to return to the city after being abandoned in the desert by Hertz. Even after reaching out to Hertz multiple times (both email, online form, and calls), I have not received any communication back from them.

  Business Response

  Date: 08/23/2023

  BBB Case number: 20466433
  RA #: 403487276
  
  This is in response to ******* ****, 

  We sincerely apologize for the problems you experienced with your June 30 rental. Our records indicate a $320.00 credit was issued to your **************** ending **** on August 15 for reimbursement of the taxi cost you incurred. As a gesture of our concern for the problems we caused, I have submitted an additional  $180.56 credit to your **************** for reimbursement of the full prepayment of your Jun 30 rental and the Lyft expense you incurred. Please allow 7 to 10 business days for this additional credit to reflect on your account. 

  Thank you for giving me the opportunity to review this matter.  We value your business and hope that we will be able to serve you in the future.  
  
  

• Initial Complaint

  Date:08/14/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hertz was sold out of vehicles but did not issue a refund. I emailed and received one reply from ************ on August 1, but then he did not respond again. I called at 10:45 am on August 3rd and the representative said she would issue a refund but I have not received one, nothing has been posted to my credit card and no communication has been received.

  Business Response

  Date: 08/18/2023

  BBB Case number: 20466187
  Res ID: ***********
  
  This is in response to *********************, 

  We sincerely apologize for the delay in processing the refund for the prepayment of your July 22 reservation. Our records confirm the refund was submitted on August 3, but was not completely processed in our system. I have sent an urgent request for the $124.94 refund to processed. Please allow 3 to 5 business days for the credit to reflect on your account ending 3359. 

  Thank you for giving me the opportunity to review this matter.  We value your business and hope that we will be able to serve you in the future.  
  
  
  

• Initial Complaint

  Date:08/14/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Invoice date 7/14/2023. Rental agreement # ********* Hertz charged $1365.91 for a reservation that was booked at $391 . Hertz customer service was called while in the parking garage to remove all insurance charges and premium roadside services from rental agreement. The customer service representative at the counter added the charges and said that they were required. Upon calling, the representative assured us that they would not be charged when we returned the rental. Soon after getting the car, we were made aware that the hotel did not have charging option and the car would not work for our needs. We promptly called customer service again and they stated we could return the car at any 'corporate' location. We stopped at a location off airport but was told they did not have a vehicle available so we had to return to the airport location. Upon return to the airport location, the request was to return the auto and start a new agreement- that did not happen they 'upgraded' the current agreement $380, kept the electric charge option on agreement and did not add the prepurchase fuel option as requested. I have spent 4+ hours trying to get this resolved thru customer service line, location line and via email with no response beside a generic we will look into your concerns. I was promised on 7/17/23 the upgrade charges of $300+ to be refunded and the representative would be getting back to me regard the insurance/fuel charges after contacting the location manager. I still have not received my money or even a response from the location. I expect to pay for the rental but not the excessive over charges ($600+) that have been charged on my credit card.

  Business Response

  Date: 08/18/2023

  BBB Case number:  20465045 
  Res ID or RA #:  408473100
  
  This is in response to ***********************,
  
  We apologize for the inconvenience experienced.  I have verified our **************** team was contacted and a resolution was met.  A credit of $520.62 is being processed to your **** account.

  Thank you for contacting us.

  
  

  Customer Answer

  Date: 08/29/2023

   
  Complaint: 20465045
  
  I am rejecting this response because I still have not received the credit back to my card. The original disputed amount was $600+ dollars. I still have not received any credits that I have been promised and now finance charges have accrued for 1.5 months times. 
  
  Sincerely,
  
  ***********************

  Business Response

  Date: 08/31/2023

  Complaint ID: ********

  RR#: 408473100

   

  Please be advised the refund amount of $520.62 cleared our system on 08/21/23. Therefore it should be posted to your **** ending in ****. Attached is the refund invoice. 

• Initial Complaint

  Date:08/13/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  one June 26th 2023 I rented a car from Hertz corporation at hertz place in ****** *************'s for one week, usually renewed automatically every week until July 18th 2023. when I signed the contract with Hertz, I authorized hertz to windrow from my account every week an amount of 359 dollars. However from June 27th to July 18th 2023 , hertz corporations withdrew an amount of three thousands three hundred seven dollars and fifty since (*******) from my account without my consent. in my actions to find the reason of this charge and requested to be refunded, I called hertz billing department , couple times and sent emails , nobody seems care about my request. Initially, I should have been charged the amount of ******** dollars for 3 weeks contract. therefore, there is an overpay for 2.127..17 dollars witch was taken out without my consent and I want to be reimbursed for it.I went a couple times to Hertz ************* to resolve this matter, the manager asked me to leave his office, harassing me and thread to call police. it is serious matter and I have a couple witness whom ready to testify to whom it may concern.Hopefully Better Business Bureau will resolve this matter furthermore, on June 28th When I called my bank ( ************** ) disputing the overcharged , Hertz corporation end up refunded only 359 dollars to my account..so my questions now:- why I had to fight if Herts overcharged me by error ?- why hertz does/t refund the whole amount of 2.126.17 dollars?- why hertz corporations after several interventions , he decided to refunded what he desire to not the full amount overcharged ?- why Hertz refunded an amount of 359 dollars? is it because hertz like me that much......PS. most of the people who has been complaining , victims from hertz , we are Uber driver. 80% of us are immigrant who doesn't speak English'. manager is ****** made fun of me because of my English' accent, harassing and slap his office door on my face pretending that I am a stupid guy because of the color of my skin ........

  Business Response

  Date: 08/18/2023

  BBB Case number:  20451142
  Res ID or RA #: *********
  
  This is in response to ***************************,
  
  We apologize for any misunderstanding regarding the billing received.  We have reviewed the rental invoice for June 26 through July 18 and found the amount of $1713.34 was charged.  Attached is a copy of the final invoice for your records.
  
  Thank you for contacting us.
  

• Initial Complaint

  Date:08/13/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We picked up our vehicle on 23rd May from ***. We chose to upgrade the original vehicle to a *** 430i, we paid an extra $200 for this upgrade. We had no issues with collection and drove the car away that afternoon. On 24th May we parked in a secure underground car park in ********************, we returned to the car a few hours later to find it was no longer there, believing the car had been stolen we contacted the local police department and after many hours waiting the police discovered the car had been repossessed and advised us that we should contact Hertz *** for more information. After contacting Hertz we were advised that they had wrongly repossessed the car believing it was the previous renter who was still in possession of the car as he had not checked out correctly. Hertz did apologise and agreed to deliver us an alternative car to ******************** where we were still waiting. We advised that we had personal possessions in the car and advised that these must be retrieved for us, the representative advised he would contact the repo department and we would be able to collect these possessions the following day. Arriving at *** the following day we were told that although the bag had been found initially in the car it had been lost again. Having now had our holiday completely disrupted and having our personal possessions 'stolen' by the repossession company we asked for compensation, we were advised as it was Hertz's mistake we would be reimbursed the full cost of the rental $561.92. This was evident on the receipt we received, and put down as an adjustment. 2 weeks after returning from our holiday we still had not received our promised refund, so contacted the customer service department. After contacting Hertz we have received numerous automated emails, and have been re directed from customer service agent to customer service agent without any solution to our problem. We are still awaiting our full refund.

  Business Response

  Date: 08/17/2023

  BBB Case number: 20463512
  RA #: 371599690
  
  This is in response to *********************, 

  I sincerely apologize your rental experience with Hertz did not meet with the high standards of service we strive to maintain.  As a service oriented company, we rely on customer feedback to help us maintain and improve our service performance standards. 
  
  The information you have provided is very important to us, since it tells us how our various locations and departments are doing and where improvements are needed.  Please be assured your comments will be shared with the appropriate Hertz management.
  
  I have submitted a credit of $561.92 to your **************** ending **** for reimbursement of your May 23 rental.  The adjustment is being made at this time,but may not appear on the next monthly statement due to billing cut-off dates. 
  

  Thank you for giving me the opportunity to review this matter.  We value your business and hope that we will be able to serve you in the future.  
  
  
  

• Initial Complaint

  Date:08/12/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I rented a car from the *** airport rental location from 4/26-5/1. Upon pickup the car had a cracked windshield, so I filled out a pre-rental vehicle inspection form and it was signed by a employee at that location. Upon return, the employee inspected the vehicle, printed a receipt, and did not mention any damages. Three months later, I receive a invoice in the mail from Hertz claiming the car I returned had a cracked windshield and I was responsible for over $800 worth of damages. I quickly called Hertz to get further information, and emailed three different employees trying to get this dispute settled. I sent them my copy of the pre-rental vehicle damage form, and they have since stopped responding to all my emails. The last email I received stated that after 120 days after the car rental they will turn the claim over to collections. The time is getting close to this getting turned over to collections for a false claim of vehicle damage.

  Business Response

  Date: 08/17/2023

  BBB Case number:  20461237
  Res ID or RA #:  186269020
  
  This is in response to *****************************,
  
  We apologize for any misunderstanding regarding the windshield damage.  I have been in contact with our **************************** and the claim is now being closed based on the pre rental inspection form provided.
  
  Thank you for contacting us.