Complaints

This profile includes complaints for Hertz's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Hertz

  8501 Williams Rd Estero, FL 33928-3325

• 

  Hertz

  5405 Airport Service Rd Tampa, FL 33607-1419

• 

  Hertz

  4500 E Speedway Blvd Ste 40 Tucson, AZ 85712-5325

• 

  Hertz Corporation

  2300 N Airport Blvd Springfield, MO 65802-7536

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  Hertz

  Ontario International Airport Ontario, CA 91761

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:06/17/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Historically, I rented cars routinely from Hertz for 3 years as a travelling operations consultant earning over $5000 worth of loyalty points. In order to retain these points, Hertz policy says you need to have at least 1 rental car activity in the past 12 months. I stopped working as an operations consultant about 2 years ago, and no longer rent from them as often. As a result, I only had 1 rental car activity in the past 12 months from a trip in which I rented a car from Hertz in ****, ******. Two things happened during this rental:1) I was scammed and forced to pay for extra insurance at the desk (~$1000) or I would not be rented the car. They also did not rent me the *** I paid for but rather a small sedan despite not changing the price of the rental at all. It is also worth noting that I have a verbal confirmation from a Hertz customer representative over the phone PRIOR to renting the car that clearly states I will be refunded for the mandatory insurance after the trip and acknowledging the scam.2) They did not count this as points activity since it was a "franchise" location. When I realized I didn't get points for the trip a few months later, I called back only to find out that not only did they not award points for that trip but they also removed all of my historic points for not having sufficient activity. Upon calling customer service retroactively, they claimed they had no control over franchise operations and could not refund me the extra insurance money. They also said that there was nothing they could do about re-instating the lost points. As a consumer, I feel these are two terrible malpractices by a large corporation operating in ************* and I am powerless to do much about it. I'm hoping your organization can help bring some accountability to Hertz to dissuade poor customer service and prevent fraud in the future.I'm happy to provide further proof if required (audio recording, rental records, etc).

  Business Response

  Date: 06/24/2024

  BBB Case 21863115
  
  
  This is in response to ***************************, 
  
  
  Regrettably, we can't reconstruct any verbal conversation that took place at the location. The charges are considered to be valid. Points do not expire if you have Hertz Gold Plus rental activity in the prior ***************************************************************** redeemed on a rental. Gold Plus Rewards points may only be earned or redeemed on a completed qualifying rental. We are unable to reinstate expired points. 
  
  
  Thank you for contacting us. 

• Initial Complaint

  Date:06/17/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am Uber driver and rent car through hertz because its an Uber rental. there is no deposit hold. You only pay the weekly rental. These people are holding $363 of mine and refusing to release it claiming its a deposit hold. When actually what happened was there was a glitch in their system and they had to do a manual contact and in doing so it didnt register as an Uber rental and they are claiming it to a deposit hold and refuse to release it. They claim to have an approval number for the release but refuse to release it I have called the local office corporate had them on the phone with the supervisor at my bank as well and still nothing resolved. They keep changing the dates on the hold because I rent every week but they should only be having one payment weekly on hold there are two on hold in my account 363 and 402 only the 402 is a valid charge. Please help this is an ongoing circle with no outlet my bank wont release without a fax containing my card number and the rental information and hertz refuses to fax what my bank needs to release the funds they claim they dont do faxes or emails ************** Associate number 3943 for hertz even said he doesnt care if they lose me as a customer to just close the contract and bring the car back.

  Business Response

  Date: 06/19/2024

  RE: BBB Complaint # ********
  
  Dear Mr. ********************* am happy to look into your concerns regarding your deposit. Upon the return of the car, a charge for the total due amount is sent to your credit card company. The time it takes for the hold to be released can vary depending on the credit card company, and there might be a delay from when the charges are received to when the hold is lifted. The duration of this process is not controlled by Hertz. As the card issuer is in charge of releasing authorization holds/funds back to their customers' accounts, you would need to reach out to them directly for further help. Please let me know if there is anything else I can help you with today! 

• Initial Complaint

  Date:06/17/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Not being able to get in contact with a supervisor at any time and have not gotten a call back AT ALL! I spoke with a representative by the name of ***** her ******** #**** and she was extremely rude and said that she couldnt get me in contact with a manager that she would put a request in and have them call me back. And Ive had no return call or response. Then today I have spoke with angel ******** # **** who has helped more then anyone, 3 and a half weeks later ! And she says she pushed through the request for management to get in touch with me.. this is all about a key not being returned and Im being charged $253 dollars for a key that was returned to the front desk of the establishment and can be retrieved on camera of the airports with a witness and description of the person it was given too. This incident happened on 5/17/24 around 11:00 AM. This is my last resort because I cant find a possible way of getting in contact with anyone able to help even after waiting on hold for at least 13 hours in the last 3 weeks !

  Business Response

  Date: 06/18/2024

  BBB Complaint: 21823643
  Rental Agreement Number 144528156
  
  This is in response to ***********************.
  
  We appreciate you reaching out and allowing us to assist with your concern regarding the missing key. I sincerely apologize on behalf of Hertz for the delay in the resolution of your issue. After a completely review I our records indicate this issue was resolved and refund of $250 was issued on June 13, 2024 to **** x4046.
  
  Attached to this correspondence is a copy of your final invoice for your records.
  
  Best Regards.
  

• Initial Complaint

  Date:06/17/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I rented a 12-passenger van on 04/20/2024 to be picked up in *************, ***** on 05/24/2024. I then modified the reservation on 04/21/2024 to extend the time. Hertz charged my CC immediately.?I received a phone call on 05/22/2024 notifying me, that the vehicle was not available and had not been available in the area for quite some time. I called Hertz in an effort to locate a vehicle somewhere close, none were available. I requested a return phone call from a supervisor, was told one would contact me the next day. Guess what here it is 06/17/2024 and no phone call. ?I finally had to contact a competitor to find a vehicle, but none were available with such short notice. I ended up having to rent an Expedition at an increase of $600.00, fortunately it had a receiver hitch, so I could use a cargo rack for luggage.?Hertz has not been enthusiastic about resolving this issue.? I also sent an email and was told I would be contacted in 3-5 business days; it has been 8 business days and no contact.?I contacted Hertz again today (6/17/2024) and I requested a credit to my cc, but not received it yet. I asked to speak to a supervisor, and he suggested I file a complaint. I would like for Hertz to reimburse me for the additional $600.00 I had to pay for a vehicle.

  Business Response

  Date: 06/19/2024

  RE: BBB Complaint # ********
  
  Dear ********************,
  Thank you for reaching out to us today regarding your complaint. I am sorry to hear we were unable to honor your reservation for your van. I can confirm that a refund for your prepayment, $4.27, has been processed. Please keep in mind a reservation is not a contractual agreement. Additionally, our Terms & Conditions state that we sometimes cannot guarantee vehicle availability due to unforeseen occurrences. Considering this information, we must respectfully decline your request for additional compensation from Hertz. I can certainly understand this is not the outcome anticipated; however, we ask that you understand our position. Thank you for allowing me to clarify this matter. Have a great day!

  Customer Answer

  Date: 06/21/2024

   
  Complaint: 21861041
  
  I am rejecting this response because:

  The total amount should be $1068.70, the $4.?? was for an add on.
  
  Sincerely,
  
  *********************************

  Business Response

  Date: 07/01/2024

  Complaint ID: ********

  Res#: K8340206995

   

  We sincerely apologize for any inconvenience caused. A review of our records indicates a refund of $1.064.43 for the remaining prepaid amount was processed on 06/21/24. It can take up to 7 business days for the refund to post to your account. 

  Please provide a copy of the final receipt for the alternate transportation so that we may review for possible reimbursement of the difference in the rate. 

• Initial Complaint

  Date:06/17/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Care case: ******** Rental Agreement - ********* Reservation ID - *********** Car picked up at 4:37pm 6/7/24 **************************Undisclosed charge on my invoice. I have been charged for toll fees, which cannot be because we paid all our tolls It has come to my attention at some point during check in the toll pre-charge was added to our booking without disclosure of the cost or explanation.To give further context, our experience at the ************************* (6/7/2024) check in was sub-par. The ladies behind the counter were cursing using the word F*** and complaining about their jobs. When I was spoken to it was not clear what she was saying at all. No charges or taxes were explained nor was I given any paperwork explaining any of it at time of collection. I was told to sign a screen and go to my car, not further explanation. I am guessing this toll charge was added in miscommunication by the service agent and the distractions caused by her coworker in their conversation. After explaining all of this to the care team, they refused refund for the undisclosed charges and said I signed for them so theres no refund to be had!

  Business Response

  Date: 06/19/2024

  RE: BBB Complaint # ********
  
  Dear **********************,

  I appreciate you following up with us regarding this matter for further action and review. I am sorry to hear of the attitude of our representative, who failed to handle this matter with the professionalism required by Hertz. I have reviewed your signed rental agreement and on page 1, you did agree and accept to the toll fees as charged. As a gesture of goodwill, I have refunded half of the toll fees, totaling $23.13. Please allow 5-7 business days for the funds to appear in your account. You may view an updated receipt in 3 business days. I appreciate you allowing us another chance to come to a mutual resolution. Have a great day!

  Customer Answer

  Date: 06/19/2024

   
  Complaint: 21860804
  
  I am rejecting this response because: the business is attempting to compromise and not take entire responsibility for actions of their employee that has resulted in me paying additional unauthorised fees. Despite the signed agreement, this agreement was NOT presented to me at the time of signing nor were the toll fees communicated. I am demanding a full refund of the toll fees, not partial. 
  
  Sincerely,
  
  *******************************

  Business Response

  Date: 06/23/2024

  RE: BBB Complaint # ********
  RR # 158503063
  
  Dear **********************,
  

  Thank you so much for reaching back out to us about your complaint. I understand your frustration over your recent rental bill. I have reviewed and attached your signed rental agreement. On page 1, you agreed and accepted the Toll Charges of $14.99/ day. As we were not present for the conversation between you and our representative, we must rely on the documentation available. With respect, the signed rental contract is a legally binding document. It is the customers responsibility to review the terms of this documentation before departing the rental facility to ensure the terms of the contract are correct. In accordance with the Signed Rental Agreement, the charges are valid, and no adjustment is warranted.
  I understand this is not the outcome you had hoped for; however, after our review, we found that the charges have been correctly invoiced. I appreciate the time you have given me to look over your concerns. Please have a good weekend!

• Initial Complaint

  Date:06/17/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Reserved a car with Hertz for corporate rental (reservation# K88936933F7) for pickup on 6/17/24 0800 in ********* (I was directed there by Arlington location which had no available cars) Took Lyft to ****** location where I was told they could not provide me a car as agreed to and sent me to ****************** where he said they had a lot of cars. well took another **** to LOV and was again told that they would not honor my reservation, leaving me stranded far from home at *************************. I had to take another Lyft back home to ********* losing $76.27 in lyft fees and still no car, and now I have lost a days pay do to Hertz total failure to honor their reservation.

  Business Response

  Date: 06/19/2024

  RE: BBB Complaint # ********
  
  Dear ******************,
  Thank you for reaching out to us regarding your complaint. I am sorry to hear we were unable to honor your reservation at both locations. As a gesture of our goodwill, I have issued a $50 rental certificate to the address your provided. Please allow up to 30 days for **** to deliver the certificate. I appreciate you bringing your concerns to our attention and will pass along your complaint to the appropriate management regarding vehicle availability. Thank you for being a valued Hertz customer. Have a great day!

  Customer Answer

  Date: 06/19/2024

   
  Complaint: 21860559
  
  I am rejecting this response because: I lost so much more just in Lyft charges. Plus a days pay on top of that. It's a corporate plan so a rental credit does absolutely nothing for me personally. The customer service from ********************** is the worst I have ever experienced. I have been in hertz cars more than my own this year and has been the worst customer experience of my life

  Sincerely,
  
  *************************

   

  Business Response

  Date: 06/22/2024

  RE: BBB Complaint # ********
  
  Dear ******************,

  We understand the inconvenience this causes and appreciate your understanding and patience. While our vehicle inventory typically meets confirmed reservations, occasional shortages arise due to unforeseen circumstances. Please keep in mind a reservation is not a contractual agreement. Additionally, our Terms & Conditions state that we sometimes cannot guarantee vehicle availability due to unforeseen occurrences. Considering this information, we must respectfully decline your request for further compensation from Hertz. I can certainly understand this is not the outcome anticipated; however, we ask that you understand our position. Thank you for allowing me to clarify this matter. Have a great weekend!
  

  
  

  Customer Answer

  Date: 06/24/2024

   
  Complaint: 21860559
  
  I am rejecting this response because: inadequate response. Due to this and so many other problems with hertz my employer is no longer renting vehicles from hertz
  
  Sincerely,
  
  *************************

• Initial Complaint

  Date:06/17/2024

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hertz used car sales is advertising cars that qualify for the ** tax credit but indeed do not qualify. This caused me quite a headache as I drove hours from home with my family only to find out in the office the total must include "doc fee". The price with doc fee does not qualify for ** tax credit. This is completely false advertising on the Hertz website. I pulled my credit for financing and charged a wire transfer for nothing. The sales agent said the computer creates the numbers so he couldn't adjust the price and he thinks the website should be updated. For resolution, I would like this badge to come down so future buyers are clear this does not qualify, or I would like this $4000 discount for a car of equal or lesser value.

  Business Response

  Date: 06/18/2024

  BBB Complaint #********
  
  
  This is in response to *****.
  
  Thank you for allowing me the opportunity to review this matter for you. My apologies we have sent this feedback to the appropriate team. However, the doc fee doesn't qualify for the ** tax credit. Therefore I must respectfully decline your request for store credit. Again thank you for allowing me to review these concerns. 

  
  Thank you for contacting us.
   

  Customer Answer

  Date: 06/19/2024

   
  Complaint: 21859731
  
  I am rejecting this response because:

  This does not address the false advertising. If you won't discount then please remove these misleading badges. Customers nationwide are being misled about pricing. Apologies don't address the dishonest practice still underway.
  
  Sincerely,
  
  ***************************

  Business Response

  Date: 06/21/2024

  BBB Complaint #******** 
   
   
  This is in response to *****. 
   
  I sincerely apologize for this inconvenience. Please be assured we have passed this to the website team for further review. 
  
  Thank you for contacting us. 
  

• Initial Complaint

  Date:06/17/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I rented a car on 11/01/2023 and Hertz has taken funds out of my account twice for a citation. A citation they have failed to provide proof of. I emailed Hertz customer service who told me I had to call **** Mobility or visit their website, **********************************************. I searched for my citations on the website and there are no records of citations.

  Business Response

  Date: 06/24/2024

  BBB Case 21853919
  Rental Record Unknown
  
  
  This is in response to ***************************, 
  
  
  Please provide the rental record number so that we may investigate. 
  
  
  Thank you for contacting us. 
  
  

  Customer Answer

  Date: 06/24/2024

  Ive already attached the documents for the rental when I filed the complaint. The rental agreement number is L43746990. The reservation id is ***********.

  Business Response

  Date: 06/26/2024

  BBB Complaint: 21853919
  Rental Record: L43746990
  
  This is in response to ***************************
  
  Thank you for reaching out and allowing us to assist in resolving your billing dispute.
  
  Hertz thoroughly reviews every customer's inquiry. After reviewing our records, there is no indication of a charge for a ticket violation. Your final invoice amount includes 1 weekly rental $599.49 plus $71.96 Tax for a total cost of $671.45.
  If you could please provide us with supporting documentation in the form of a bank statement so we can further review.
  
  Best Regards,

  Customer Answer

  Date: 06/27/2024

   
  Complaint: 21853919
  
  I am rejecting this response because: these are the charges from hertz. I was charged the full amount for my invoice on $671.45 on 11/02/2023. However, I was charged $131.94 on 03/15/2024 and $459.76 on 05/02/2024. I was able to get a refund from my bank for the $459.76, but I am still looking to get the $131.94 refunded. As you mentioned, you have found no record of additional charges.
  
  Sincerely,
  
  ***************************

  Business Response

  Date: 07/02/2024

  Complaint ID: ********

  RR#: L43746990

   

  We apologize for any misunderstanding regarding our previous response. We have reached out to our licensee team for Hertz Columbia, **. The charges are due to tolls that occurred during your rental. They have provided the attached documents related to the additional charges. 

  Customer Answer

  Date: 07/03/2024

   
  Complaint: 21853919
  
  I am rejecting this response because: I have not received the documents.
  
  Sincerely,
  
  ***************************

• Initial Complaint

  Date:06/16/2024

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  When I initially rented a vehicle with hertz, it was for a period of 4 days, which I paid for upon booking the rental ($276.82). I later decided to extend the rental, and during the extension process, I was quoted a price of $45.20 due at drop off for the additional time; please see attachment for reference. However, upon drop off, hertz charged me an additional ($158.3) for the extension, not the price I was quoted!! The price I was charged does not align with the amount I was quoted for during the extension, as the extension clearly states that total due at drop off would be $45.20. This is the price I was quoted, and it should be the price I am charged. This issue has given me mistrust in their services. I am perplexed and extremely frustrated. Instances like this has caused me concern and hesitation in utilizing their services ever again in the future and recommending it to others. I look forward to trying to resolve this amicably and I kindly request a reimbursement for the amount I was overcharged. Thank you.

  Business Response

  Date: 06/18/2024

  BBB Case 21858754
  Rental Record 144281362
  
  
  This is in response to *****************************, 
  
  
  You can expect to see a refund in the amount of $137.04 post on the billed credit card within the next 7 business days. Please keep in mind when dropping after hours at a non-airport location, the location may not allow after hours drops or will charge until the location reopens. 
  
  
  Thank you for contacting us. 

• Initial Complaint

  Date:06/16/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I made a rental reservation for a business trip, picked up the car on 6/14 (due to limited business hours of the hertz rental location) for a Sunday trip. I parked the car in the driveway until Sunday morning, when I went to pack the car in the morning, the car would not unlock. I changed the battery in the key fob, did not work. I called Hertz 800# which led to a dead end of going online so that I could wait for a digital response to my concern in 3-5 business days, that also is not helpful as I leave for work in 3 hours. I called the corporate care executive number and was again redirected to issue an online inquiry and wait 3-5 business days for a response. The customer service is extremely disappointing. I will be driving my own vehicle at my and my companys increased expense, we have a corporate program with Hertz and what should be simple has generated two hours of wasted time due to a faulty vehicle and zero customer service available. I want the car towed out of my driveway while I am away on business this weekend, want a full refund for the rental and a sincere apology. My reservation number is ********* and I am a Hertz Gold member.

  Business Response

  Date: 06/26/2024

  Complaint ID: ********
  ********************** RR#: 162121632

  This correspondence is being sent in response to a query made by *****************************. Thank you for allowing us the opportunity to review your concerns. 

  We apologize for any concern caused during your rental with the vehicle provided to you. All Hertz vehicles are to be thoroughly cleaned, serviced, and in good mechanical condition before being released for rental. We always want to provide quality vehicles to our customers and certainly appreciate you letting us know of your experience. Your comments were forwarded to our Area Manager and Maintenance Manager in ******** for their thorough review.  After full inspection of the vehicle rental history, they have confirmed there were no mechanical issues with the vehicle before or after your rental period. *** vehicle provided to you was a 2024 ******* Sonata with ***** miles. *** vehicle underwent thorough inspections both before being released to you for rental as well as at the conclusion of your rental and there were no mechanical issues reported. *** vehicle was also immediately rented out without any reported issues. 

  With this in mind, we must respectfully decline your request for a refund of your rental charges as a vehicle was provided to you and kept for the duration of your rental period. Based on our records, there were no issues with the vehicle and no reports were made to our ************************** (ERS) team to report any issues.