Business Profile

Auto Rentals and Leasing

Hertz

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Auto Rentals and Leasing.

Important information

Customer Complaint:
Hertz requests and BBB recommends that if you have any complaints or concerns, please contact Hertz's Executive Customer Service Team at [email protected] or (239) 301-7000 prior to contacting BBB.

The customer experience information and complaint history provided in this BBB Business Profile reflects Hertz's worldwide operations. BBB Serving West Florida services all customer complaints and reviews for Hertz and its locations throughout the world.

Complaints

This profile includes complaints for Hertz's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

7,199 total complaints in the last 3 years.
1,719 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:06/22/2024
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
We rented a 12 passenger van on April 26, 2024 and paid for it in full. We rented the van for June 18- June 24, 2024. We were on our way to pick up the van and received a phone call from **** with Hertz in Sugar Land telling us that they didnt have a van for us. **** informed us that Hertz is bad about updating their website, and they try to contact customers prior to pickups. **** said ours got overlooked. When asked if they could find us another van, **** stated there were some in the Galleria area (which is about ***** minutes from us). We were willing to drive the distance to get the van. **** called back and said the vans were already rented for later in the week. We asked what other options there were. Hertz couldnt accommodate us in anyway. We called the corporate office and spoke with ****. He was absolutely no help. **** told us that even though you rent and pay in full, you dont always get a vehicle. Were still puzzled by this. **** transferred us to the ***************** without explaining anything to them prior to transferring us. The *************** apologized even though it wasnt any fault of theirs. We know Hertz Rental understands the renting process, and they are aware that when you rent last minute, the cost is generally higher. This delayed our trip, caused us to spend a lot more money for a last minute rental, and we missed our event that we had planned to attend. We asked for a refund, **** said it would take 3-5 business days for the refund to occur. After filling out the online form and communicating via Hertz Business Chat/text with ****** and ****, we were told a refund would occur in 7-10 business days. What can be done besides a full refund to replace the delayed start, driving all over to find another rental, and missing our scheduled event we had planned?Our confirmation number is K8401846076
Business Response
Date: 06/25/2024
BBB Case 21887470
Res No: K8401846076

This is a response to ***********************;

I have received confirmation that you were able to work with our customer service team who resolved the matter directly by correcting the delay in processing your refund.

Thank you for contacting us.
Customer Answer
Date: 06/26/2024

Complaint: 21887470

I am rejecting this response because:
What are they going to do to prevent this from happening again to another customer? What about my time lost and events missed due to poor performance from their company?

Sincerely,

******************
Business Response
Date: 07/02/2024
Complaint ID: ********
Res#: K8401846076

Your feedback was shared with the appropriate Hertz management for their review and internal corrective action to prevent recurrence. As a gesture of our apology, we are mailing you a $100.00 rental certificate to use towards a future rental. Please allow up to 7 business days to receive the certificate in the postal mail.
Customer Answer
Date: 07/05/2024

Complaint: 21887470

I am rejecting this response because: nothing has changed since my first response. What is Hertz doing to prevent this from happening to another consumer? The BBB should at a minimum figure this out! What about my time and events that were missed due to poor performance from Hertz.

Sincerely,

******************
Initial Complaint
Date:06/21/2024
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On May 10th 2024, I rented a car from your *********, ** location and returned it to the *********, OR location on May 20th at 12:00 PM PST (RR# *********). Upon returning the vehicle, your associate noted that the fuel level was at 49% instead of the initial 56% when I rented the car. I offered to refuel the car to the required level before the 4:00 PM return deadline on the same day, but I was assured that this discrepancy would be manually adjusted. Consequently, I received a receipt for $571.50 which did not include any fuel charges or any additional charges.However, next day I was suprised to see a charge of $787.54 on my credit card. On going through the invoice I was surprised to find a $200 cleaning fee charged to my account the following day, in addition to the fuel charges. I want to emphasize that I returned the car in a clean condition, and I even vacuumed the interior. If there were any concerns about cleanliness, I would have appreciated being informed upon return so that I could address them before the deadline.I reached out to the Hertz support team and was given a vague reply that vehicle was not returned at the same fuel level and the vehicle was left dirty without any evidence of the vehicle being dirty. I was also provided a vehicle of a different class than what I had booked which I happily accepted since the location did not have our vehicle class, but it seems that this business is employing practices to charge extra where needed. I am eager to resolve this issue with the business. We dont think we should be charged the additional $216.04.
Business Response
Date: 06/25/2024
Complaint ID: ********
RR#: 143191182

Thank you for contacting us. We have reviewed the charges related to the fuel and cleaning fee with our Hillsboro, OR management team. They have provided the attached pictures which show the vehicle was returned with animal hair and sand in the interior as well as a sticky substance on the seats. The location manager also advised he called you to inform he would be applying the additional charges. The fuel charge was applied due the vehicle being rented to you at 5/8 tank but you returned at 4/8 tank. As the charges were properly applied, we respectfully decline your request for a refund.
Customer Answer
Date: 06/25/2024

Complaint: 21885739

I am writing to reject the response due to the following discrepancies:

Vehicle Condition: The pictures provided do not accurately depict the state of the rental car I returned. The seats and car interior in the photos provided are brown, whereas the seats in our rental car were a different color entirely.Additionally, there is mention of pet hair, which is not possible as we do not own any pets, and the car was thoroughly vacuumed before return. It is evident that the pictures are from a different vehicle altogether. Furthermore, I did not receive any calls or voicemails on May 21st or thereafter from your location, contrary to what was stated.

Fuel Level Discrepancy: The vehicle was rented to me with a fuel level of 56%,not equivalent to 5/8 as claimed. Upon return, it was at 49%. Your associate assured me during the return process that this level was acceptable and that the fuel level would be manually adjusted. I have already attached a receipt indicating the initial fuel level at 56% provided by your associate. Even then I reiterated to your associate that I could add additional fuel if required, as I still had more than 4 hours left on my rental period.

Given these points, I am requesting a refund of the originally requested amount. The business seems to be employing shady business practices to charge extra to their customers and pictures provided clearly prove the same

Sincerely,

*******************************
Business Response
Date: 07/01/2024
BBB Complaint: 21885739
RR# 143191182
This is in response to ***********************'s complaint. The fuel charge has been removed from your rental charges. Please allow 3 to 5 business days for the refund to post to your billed credit card. I'm sorry the cleaning fee is valid and will not be refunded. The pictures show gray not brown. The location notes show the car was dirty and needed detailing no further compensation is due.
Thank you for contacting us.
Customer Answer
Date: 07/04/2024

Complaint: 21885739

I am rejecting this response because:
Thank you for addressing the refund of the fuel charges. However, I must reject the response regarding the cleaning fee charges. Upon careful examination of the pictures, particularly "Pic ***********.jpg," it is clear that the animal hair is on/near a gray car seat cover and gray seat, which do not match the brown seats shown in the other pictures. It is evident that these images do not depict the same car.

?We do not own a pet, as mentioned in my previous communication. Furthermore, we were never informed of any cleanliness issues or potential charges during drop-off or afterward. Therefore, I request a receipt/invoice for the purported outside cleaning charges that was done by the external party.

?I appreciate your prompt attention to this matter and look forward to resolving it swiftly.

Sincerely,

*******************************
Initial Complaint
Date:06/21/2024
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I am stuck outside the downtown location because hertz employees did not inform me that I needed a major credit card in order to pick up the car after mine got hit by a driver who ran a red light. It was 445 pm and they wouldnt let me talk to a supervisor I asked them to give me a second before giving away the car they refused I had a Venmo card and my children are stuck at daycare and the employees didnt care. If I want to speak with a supervisor I am unclear as to why I dont have the right to do so and why they couldnt give me 5 minutes to figure it out they gave away the car I was supposed to rent in a matter of 2 minutes. There was no customer service there it was just brick walls. The girl working had the audacity to tell me to just go to a bank and open an account and then I can rent. At 5 pm on a Friday. Theyre AWFUL. If I had known I couldve fixed it and the girl working was the one who failed to tell me this and made no mention of it and took no accountability.
Business Response
Date: 06/24/2024
Complaint ID: ********
Res#: Unknown

I apologize for your experience. So that we may appropriately address this matter with the rental location, please provide the following information. 1. Reservation/confirmation number. 2. Rental location (city/state). 3. Date of occurrence.
Initial Complaint
Date:06/21/2024
Type:Sales and Advertising Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Rental was unsafe due to a horn on the car that did not function. When a vehicle moved on to our lane I could not warn off the vehicle that had moved onto our lane. I had to move into the left lane quickly and avoid a car in that lane. When I tried to reach hertz, all I got was a lot of smoke and mirrors. We had to return the car at a different location and was given a car that was less than what was promised. I think this complaint requires a phone to fully describe my complaint. I am looking for a refund
Business Response
Date: 07/01/2024
Complaint ID: ********
RR#: 165510170

Thank you for contacting us. We sincerely apologize for your experience. A review of our records indicates the rental location provided an adjustment of $356.78 upon your return. Based on this information, we have no further adjustment is warranted. Again, we apologize you received a vehicle with a non-working horn.
Initial Complaint
Date:06/21/2024
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I rented a car at 6:15 and returned it on 617 from Hertz. It cost me $300.14when I dropped off the car was a little after midnight when I realize that I had left my things I was reading in **** on my way back to my home when I called Hertz their location was closed, so I showed up first thing the next morning when I got there, I got the runaround. No one knew where my belongings were. I had a bag of laundry, laundry bag nicely folded my belongings with two pairs of shoes right next to them in the trunk of the car, freshly clean shoes, freshly clean laundry , no one knew my things were my dad has diabetes. Hes the one that took me to get my belongings. His blood sugar dropped while we were waiting for them to locate my belongings at the same time. I kept getting the runaround that I needed to make a ************ claim. When my dad dropped, I had to take him to go get something to eat and when I returned the lady at the front desk says oh him, we found your things, but we did not find any sneakers. She took me to the back and she pointed to a trash bag and said those are your things. I said no my things were in a laundry bag Open the bag folded mango together completely wet and dirty. I was so embarrassed. I just took my things and ran out again they will not let me speak to our manager and has responded to my emails and the email says they will get back to me in two or three days or sooner Today is June 21. I have yet to hear back spent a lot of money on rental for two days and I have hundreds of dollars worth of my belongings that are damaged. Most of my underwear and socks are my dresses and pants for work. Are completely damaged and their employees stole my sneakers. They were pink and a black pair. hundred dollars worth of clothes that they threw away in the garbage and I know it was in the garbage because there was trash in my laundry timestamp from somebody named ***** that bought something from ********* and I had the time of 6:05 AM June 17.
Business Response
Date: 06/25/2024
BBB Case 21884199

This is a response to ******************************;

Though we make every attempt to provide the best customer service and work to return items to our customers, we are not responsible for personal property left in our vehicles or at our locations. While I regret this is not the desired outcome, I hope you will understand our position in this matter as we consider it to be fully addressed.

Thank you for contacting us.
Initial Complaint
Date:06/21/2024
Type:Billing Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
May 25, 2024 Junk fee of $52.98 appeared on **** after car rental returned Hertz ************* Case # ******** Hello,I'm a frequent Hertz renter and satisfied GOLD PLUS member and noticed a new fee added after the fact to my last rental. It's a "Vehicle License Fee" of $52.98, which I have never encountered before in many rental bookings, was not told of up front, nor was it clearly shown in the "total" listed when I booked online. (Additions of ************* an extra day, a late return, or an upgrade are familiar charges to me). This fee was unexpected and unusual, and added almost 10% to the cost of the rental.I have long used Hertz because it's the best, and the staff where I frequently rent is especially helpful. I am requesting that Hertz credit back this fee as it was not clearly disclosed up front, and my understanding was that the total shown when I book online through Hertz is indeed the total, as it has long been. Thank you for your understanding and assistance.******************
Business Response
Date: 06/26/2024
BBB Case 21884314
Rental Record 142443921

This is in response to ***********************,

The Vehicle License Fee (VLF/VLCR) is a valid fee. However, the amount charged was incorrect. I have issued a refund in the amount of $52.98. It should post on the billed credit card within the next 7 business days.

Thank you for contacting us.

Customer Answer
Date: 06/27/2024

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

M *******
Initial Complaint
Date:06/21/2024
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On May 25th, 2025 I arrived at the Hertz rental car counter to pick up my rental I had booked and paid for via Expedia.com. (The pre-paid fee I paid during booking included the rental car fee, taxes and fees.) At the counter I was charged and additional $50.00 Customer Facility Fee. I disputed this fee as this was a hidden fee that was not advertised during the time of booking. The rental associate told me to address this issue with the manager upon returning the car. I returned the car on the 4th of June 2025 and was told this fee was an Airport mandated fee and they would not refund it. Upon my return home I contacted the Hertz customer service center online and disputed the additional, hidden fee. I explained that all additional fees need to be noted during the time of booking but the service desk just handed my dispute back to the local manager in *******, ** whom continued to explain the situation but did not address the issue of the hidden fee/false advertising. Not including additional fees is an unfair, deceptive business practice to misrepresent the total cost of their service.
Business Response
Date: 06/23/2024
BBB Case 21884267
Rental Record# L89981032
This is in response to *****************************
We cannot refund the charges in question as they are mandatory. We do not have any control on what charges are displayed on a third party booking site, however, the charges were noted on the receipt the customer received from the ********************************************* location.
Thank you for contacting us.
Customer Answer
Date: 06/24/2024

Complaint: 21884267

I am rejecting this response because: Hertzs response did not acknowledge the fact that the fee that was charged was a hidden fee that was not advertised during the time of booking and pre-payment. The additional fee was charged at the location when the vehicle was returned. This practice is unethical as it misleads customers into thinking the ********************** fee is cheaper than it is. Mandatory fees need to be advertised whether the purchase is done on a third party website or not.

Sincerely,

*****************************
Business Response
Date: 06/27/2024
BBB Case 21884267
Rental Record L89981032

This is in response to *****************************,

I apologize for any confusion. The Customer Facility Fee is mandatory and non-refundable. The fee will stand.

Thank you for contacting us.
Customer Answer
Date: 06/28/2024

Complaint: 21884267

I am rejecting this response because: When I pre-paid my rental fee the bill said the fee Im paying includes taxes and fees. You added this additional fee after I paid for all fees and taxes. The fee was already included in the amount I paid.

Sincerely,
*****************************
Initial Complaint
Date:06/21/2024
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Booked vehicle in March and then in June on Hertz app and was quoted in Canadian dollars and received confirmation and at time of paying was charged in US dollars.
Business Response
Date: 06/25/2024
BBB Case 21880239
Rental Record 145971416

This is in response to *******************************,

We are not showing any rate discrepancies from our end other that the June rental had an upsell fee on it, meaning you excepted an upgrade. Please provide your original email confirmations and final billing receipts for review.

Thank you for contacting us.

Customer Answer
Date: 06/28/2024

Complaint: 21884079

I am rejecting this response because:
When I made my booking on Hertz ********* app, I was quoted a per diem in Canadian dollars and when I picked up car, the amount was in US dollars. If I use any app, the booking is always adhered to but not in this case.
If they chose to do nothing, I will have no option but to start a blog about this and warn others.

Sincerely,

*******************************
Business Response
Date: 07/08/2024
Complaint ID: ********
RR#: K87434440B7

A review of our records indicates the reservation was quoted as USD currency. Please provide your emailed reservation document that shows it was quoted as CAD currency and we will further review.
Customer Answer
Date: 07/09/2024

Complaint: 21884079

I am rejecting this response because: I'm tired of the back and forth and my time is more valuable than to argue any further. I will delete my Gold membership which still does not show my rentals and attribute the points. I will use another company which will honor bookings properly. I will also add a blog to warn customers of ********************** supposed customer service which will highlight trying to speak to a person directly to resolve an issue.

Sincerely,

*******************************
Business Response
Date: 07/15/2024
BBB Case 21884079
Res No: K87434440B7

This is a response to ****************************;

As previously advised, please provide your emailed reservation document that shows a quote in CAD currency rather than USD so we can further review.

Thank you for contacting us.
Customer Answer
Date: 07/22/2024

Complaint: 21884079

I am rejecting this response because: I do not have booking document since it was done on my phone. Using Hertz app for booking reserves it in Canadian dollars

Sincerely,

*******************************
Initial Complaint
Date:06/21/2024
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I have been a Hertz Gold Member for over 30 years and have never had a significant complaint. I rented a car at the ******************* on March 16, 2024 on a one day rental for a rate of $120. I returned the car at the airport on March 17 to catch my plane home (I had 2 passengers with me who will sign affidavits swearing to the truth of this statement). Beginning March 19, Hertz began calling me alleging the car was not returned. From March 19 through April 18, I worked with Hertz to correct its error, including more than 10 calls and more than 3 hours on the phone! Hertz is trying to bill me for 19 days of rental plus a late return fee for a total of over $1,200. I have tried to resolve the issue with Hertz customer service, and they did email me offering a refund that still represented double the fee of the rental. When I pointed that out they did not correct it. I also disputed the bill through my credit card and I was informed that the matter was resolved, but today, June 21, I just received an invoice from Hertz for $1,098.86 for a $120 rental of a car they misplaced! [When they finally found the car is was obvious from the mileage that the car had not been driven in that time period]
Business Response
Date: 06/26/2024
BBB Case 21883837
Rental Record 102909446

This is in response to *************************,

Our records indicate on 4-23-24 a refund from Hertz, was issued in the amount of $970.46. The next day, Hertz received a chargeback from your credit card company in the amount of $1098.86. Since we had already refunded $970.46, we would need the $1098 back from you. I apologize for any confusion.

Thank you for contacting us.
Initial Complaint
Date:06/21/2024
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Ref. No: ******** Rental Agreement #: ********* Reservation ID: *********** I rented a car for a few days while I was in *********** from teh LAX Hertz. Initially I thought the process would be great. I noticed that there were no floor mats in the car and there were some stains on the floor, but didn't make a big deal about it. Then, as I was driving, I noticed dried ketchup and other stains on the passenger side. When I reached my desination, I noticed not one, but TWO acorns in the back seat and under the driver seat. I also noticed other dirt, what looked like dried liquid of a soda or soemthing like that. Basically the car hadn't been cleaned. What was worse was that when I leaned into the backseat to get my luggage, the dirt from the seat got onto my dress. I emailed Hertz to inform them and also hoped to be offered compensation. I was told that they apologize and took my comments on board. I don't think that is acceptable especially since this is something that I paid for. Even if they had offered something off for my next rental, taht would have been better than just saying we read your complaint and that is the end of the story. It's bac enough I can't get in touch with a live person to let them know. Also, when I went back to the airport to see about speaking with someone at the counter, the line was extremely long. I didn't want to risk missing my flight. This customer service is not up to par for the reutation Hertz has.I also have video of the car and the dirt if needed.
Business Response
Date: 06/24/2024
BBB: 21883772
RA: 161044155
This is in response to ***************************
Thank you for contacting us regarding this matter. I would like to apologize on behalf of Hertz for your less-than-satisfactory rental experience with us. I am sorry to hear about the state of the car you received. All Hertz vehicles are to be properly cleaned and serviced before being released for rental. We always want to provide quality vehicles to our customers. Thank you for letting us know of your experience.
As a gesture of apology, I have refunded $75 back to the card on file. Please allow 3-5 business days for this to reflect.
Thank you for allowing me to assist in this matter.
Customer Answer
Date: 06/25/2024

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

***************************

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.

Cookies on BBB.org

Important information

Complaints

Customer Complaints Summary

If you've experienced an issue

Filter and sort by

Sort by

Complaint status

Complaint type

Complaint statuses

Business Response

Customer Answer

Business Response

Customer Answer

Complaint statuses

Business Response

Customer Answer

Business Response

Customer Answer

Complaint statuses

Business Response

Complaint statuses

Business Response

Complaint statuses

Business Response

Complaint statuses

Business Response

Customer Answer

Complaint statuses

Business Response

Customer Answer

Business Response

Customer Answer

Complaint statuses

Business Response

Customer Answer

Business Response

Customer Answer

Business Response

Customer Answer

Complaint statuses

Business Response

Complaint statuses

Business Response

Customer Answer

Hertz is NOT a BBB Accredited Business.