We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Administrative Services

WriteAPrisoner.com, Inc.
BBB accredited business seal
BBB Accredited BusinessA Rated by BBB

Complaints

This profile includes complaints for WriteAPrisoner.com, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

WriteAPrisoner.com, Inc. has 2 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Please enter a valid location.

    Customer Complaints Summary

    • 118 total complaints in the last 3 years.
    • 28 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:08/03/2022

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I sent write a prisoner 65 dollars so they could send my son the paperwork to fill out so he could fill it out and send it back to write a prisoner and b put on the website he's never recieved it I've sent u many requests about this and was told u would send it to him still nothing so I'm asking for my money back asap to a card I give u since I believe the card I used i no longer have I hope I don't have to go thru all kinds of nonsense to get my money back it's been way to long given u ample amount of time and u still havent sent him the forms so I'd like my money back I'll give u the new card number when I hear back from u as to what ur gonna do. Thank u

      Business Response

      Date: 08/25/2022

      Business Response /* (1000, 5, 2022/08/04) */
      8/4/22

      *************** **********************************************

      ************************************************************

      To Whom It May Concern:

      Thank you for contacting us regarding an inquiry from Ms. **************. Our records indicate that we have been in contact with Ms. ******* many times since the original gift was purchased at the end of March. We have over ten emails back and forth with her requesting the packet be sent to the inmate.

      We mailed three packets directly to the client and have not received anything back from the client.

      We offered to assist Ms. ******* in getting the page posted if she wanted to submit content and she did not wish to do so. We also offered a refund and did not hear back from her.

      If her credit card is no longer valid, we will send a check to her directly at the address she has submitted to you within the next three weeks.
      We will remove the paid receipt from our holds file and the page will not be posted if content is received.

      We appreciate your help in this matter.

      Sincerely,

      Staff at WriteAPrisoner.com

    WriteAPrisoner.com, Inc. is BBB Accredited.

    BBB accredited business seal

    This business has committed to upholding the BBB Standards for Trust.

    Why choose a BBB Accredited Business?

    BBB Business Profiles may not be reproduced for sales or promotional purposes.

    BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

    When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

    BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

    As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.