Complaints
This profile includes complaints for WriteAPrisoner.com, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Complaints Summary
- 109 total complaints in the last 3 years.
- 28 complaints closed in the last 12 months.
If you've experienced an issue
Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:05/15/2023
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I paid $65 for inmate #****** for a one year subscription for this service. The inmates profile is NOT listed on the website and I purchased this on 3/28/23. I have emailed and submitted request several times with no response. I finally found. phone number that tells me they do not accept calls to please submit a request on their website or thru email, which I have done. Please Help! I just want a refund.
Business Response
Date: 05/15/2023
5/15/23
***** ******
RE: ******* ****** ******
COMPLAINT NUMBER: ********
To Whom it May Concern:
Thank you for contacting us regarding the complaint filed by ***** ****** regarding
a profile page for Mr. ******* ******.
Ms. ****** submitted payment only
on March 29, 2023. She did not submit
any of the required content. From that
date until the page was posted we communicated with Ms. ****** over seven
times.
The page was posted on 5/10/23 which is within our requested time frame of 8-12
days as the content wasn’t submitted (incomplete) until April 27, 2023, and
received April 28, 2023.
We are attaching documents
(redacted) of the most pertinent emails and also the copy of the profile page.
We have asked for the photo to be emailed or mailed to us and the client is
being mailed his welcome packet this week.
If Ms. ****** prefers the page be
removed and her credit card refunded, she can contact us via email to request that and we would be happy to process that
for her.
Thank you.
Staff at ******************Customer Answer
Date: 05/15/2023
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
***** ******Initial Complaint
Date:03/13/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
As many others have the same complaint as me. I sent money in to help my nephew receive letters from penpals to fill his days. They never followed up and nothing has been done. When I went on line to ask them about it, they gave me a "Chat person". This person sent me to a site to pay another $5 to get an answer. When I tried to get out of the site it said my computer was frozen and I had to pay money to get it unfrozen. I immediately turned off my computer. It seems okay. I want my $65 back!Business Response
Date: 03/17/2023
3/17/23
COMPLAINT ID: ********
******* ******** **** ******* **** ***** ***** ****** ** *****
Thank you. Our records indicate we received a gift payment for a profile for ******* ******, an inmate in Michigan. This gift payment was submitted on 2/9/23 and received on 2/10/23. As per the verbiage when a gift packet is purchased, we mail the client (inmate) a gift packet within three days of receipt of payment. the packet for Mr. ****** was mailed on 2/13/23 (Monday). The gift packet informs the client that a gift has been purchased for them and we send an application to fill out, sign, date, and rturn to us, with their desired photo and text.
As of this date we have not received that from the client.
We did not receive any emails or inquiries from Ms. ********* either regarding a refund or what actions had been taken.
We have never offered chat support, and we certainly would never charge a fee for support of any kind. It sounds as though the customer may have gone to a different website, and we would recommend taking that up with the other business or their credit card company regarding a $5.00 charge.
We would be happy to either request a refund for the credit card holder, or assist her in submitting the content for the profile so it can be posted quickly.
If she prefers to wait for the inmate to send us the content, we are happy to process once received or send another packet if he has not received the first one.
Please ask Ms. ******** to contact us directly at [email protected] and we would be happy to assist in whatever she wishes to accomplish.
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