Complaints
This profile includes complaints for WriteAPrisoner.com, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Complaints Summary
- 112 total complaints in the last 3 years.
- 27 complaints closed in the last 12 months.
If you've experienced an issue
Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:03/13/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
As many others have the same complaint as me. I sent money in to help my nephew receive letters from penpals to fill his days. They never followed up and nothing has been done. When I went on line to ask them about it, they gave me a "Chat person". This person sent me to a site to pay another $5 to get an answer. When I tried to get out of the site it said my computer was frozen and I had to pay money to get it unfrozen. I immediately turned off my computer. It seems okay. I want my $65 back!
Business Response
Date: 03/17/2023
3/17/23
COMPLAINT ID: ********
******* ******** **** ******* **** ***** ***** ****** ** *****
Thank you. Our records indicate we received a gift payment for a profile for ******* ******, an inmate in Michigan. This gift payment was submitted on 2/9/23 and received on 2/10/23. As per the verbiage when a gift packet is purchased, we mail the client (inmate) a gift packet within three days of receipt of payment. the packet for Mr. ****** was mailed on 2/13/23 (Monday). The gift packet informs the client that a gift has been purchased for them and we send an application to fill out, sign, date, and rturn to us, with their desired photo and text.
As of this date we have not received that from the client.
We did not receive any emails or inquiries from Ms. ********* either regarding a refund or what actions had been taken.
We have never offered chat support, and we certainly would never charge a fee for support of any kind. It sounds as though the customer may have gone to a different website, and we would recommend taking that up with the other business or their credit card company regarding a $5.00 charge.
We would be happy to either request a refund for the credit card holder, or assist her in submitting the content for the profile so it can be posted quickly.
If she prefers to wait for the inmate to send us the content, we are happy to process once received or send another packet if he has not received the first one.
Please ask Ms. ******** to contact us directly at [email protected] and we would be happy to assist in whatever she wishes to accomplish.
Initial Complaint
Date:11/15/2022
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
On 10/24/2022 $65.00 was paid on my behalf to create a new profile. At this time a photo and Ad was uploaded to the website. On 11/02/2022 Write-A-prisoner activated an previous account from nearly 2 years ago, with no photo included. Their pamphlet and website quote's $65.00 as the cost for a new profile. After paying this amount a expired account was reinstated instead, with inaccurate information that no longer pertains to me. I am asking for your help to contact WRITE-A-PRISONER of this issue as they refuse to respond to any email or letter thus far that has been sent..Business Response
Date: 11/17/2022
11/17/22
Inmate information given:
***********************
*******************************************************************************
RE: ***********************
To Whom It May ********
Thank you for contacting us regarding information for *************************** though without the credit card holder name, and more information, we cannot fully respond to this complaint.
If payment was made on 10/24/22, we would have received the payment information on 10/25/22. From that date we do ask for an **** day turnaround time to post all profiles. The page was reinstated on 11/2/22, within our requested time frame.
**************** profile was a "reinstated" profile paid, for meaning we would post using the old information though as a customer service, we do offer the payer to submit new content.
We do not show any emails to us from anyone regarding ************ though without a name, or more information, we cannot research fully.
The page was posted on 11/2/22 so if a letter was sent we would not have had time to have received and/or responded. If an email was sent, we have searched our database and do not see anything under his name except this complaint.
Please ask the person who contacted you (no name given) to contact us at general-****************************** so we can research and rectify any issue. We will be happy to post a new photo, and new text, and edit/update any inmate information when that is received.
Thank you.
Sincerely, Staff at WriteAPrisoner.comCustomer Answer
Date: 11/29/2022
As a result of my incarceration, my ability to respond to your latest letter couldn't happen til today upon receiving your letter.
So the account was paid by a friend "*****", at the time of payment a picture and msg was uploaded to your System. Several emails were sent to the company website, no response was ever received. I have also sent a physical copy of my photo with the written msg that I would like applied to said profile via certified mail. I should not have to pay additional funds to update a profile, when I've been charged the $65.00 that NEW CUSTOMERS are charged, due to my previous account being expired for over a year.Business Response
Date: 11/30/2022
11/30/22
Inmate information given:
***********************
*******************************************************************************
RE: ***********************
To Whom It May ********
Thank you for contacting us regarding further information for *************************** though as per our last response to you, we did ask that either the submitter or the client contact us so we could assist.
We were not given a credit card holder name, a user account, transaction ID, etc. from either the submitter or client and did not receive emails regarding inputting pages or even updating the content.
In having to research with the credit card authorization company we found a payment from "Gunnie D" submitted as a REINSTATEMENT. We are attaching a copy of the receipt from the credit card authorization company and a copy of what the submitter paid for the page under for verification of this information.
We received one email from *********************** (also attached) with no mention at all of a client, or an issue with a payment, etc. This email was responded to the following day, and we have not heard from the emailer since though the user account is active.
Even though pages are reinstated (as is) we d offer to allow the client to submit new content as part of the package. No one submitted any new content.
Since we have not heard from ************ directly, nor the person who paid for the profile and filed the complaint, we have refunded the credit card holder for the total purchase price and removed the page.
If ************ would like to submit a new profile, he may do so at anytime via **** mail and will mail a new application and brochure to him to use if he wishes to do so.
Thank you.
Sincerely, Staff at WriteAPrisoner.com
See Attachment/File: *********************** payment information.pdf
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