Reviews

Review Details

• Review fromCody G

  Date: 12/03/2025

  1 star
  Sail date 11/17/25 on the Carnival Glory. We were doubled bill for a meal we had on Celebration Key. We were billed $75.66 which is the correct amount with the 40% discount you get and then we got billed again at $96.03 which would have been the price without the discount and no receipt was signed for that amount. Carnival has the worst customer support after a REMOVED. They do everything through email and have no other way of contacting them so I emailed icare@ REMOVED. We went back and forth with several times and they ultimatley ended up saying they couldn't help and that I had to send another email to the vendor on customer.service @REMOVED. I've emailed them twice now with no response. Carnival absolutely refuses to make this right and because of that, I'll never book another cruise from them again. If you do go to Celebration Key, use your credit card instead of your sail and sign card so you can dispute the charge when you're inevitable double billed since Carnival will not help even though they own Celebration.

  Carnival Corporation

  Date: 12/08/2025

  Thank you for contacting Carnival Cruise Line.
  
  We are sorry to hear of the challenges that you faced during your sailing and we sincerely apologize for the inconvenience caused.
  
  When purchases are made at Celebration Key, transactions are processed directly by the individual third-party vendors operating at the destination. As these vendors manage their own point-of-sale systems and billing, Carnival is required to refer charge disputes back to the specific merchant involved so they can review receipts, signatures, and transaction details. 
  
  In this instance, The Little Boat is the appropriate party to review and resolve the billing concern. Their customer service team handles inquiries in the order received and, while response times may vary, we kindly ask for your patience as they work through their queue. They should reach out to you once your inquiry has been reviewed.
  
  We regret that we are unable to assist further and appreciate your understanding. 

• Review fromPaul S

  Date: 11/29/2025

  1 star
  On October 27, 2025, aboard Carnival Panorama (Panama-flag vessel operating a round-trip U.S. itinerary from REMOVED, REMOVED), I was denied service in the Main Dining Room solely because I am male and wearing a sleeveless shirt. My wife, wearing an identical tank top, was seated immediately. Carnivals written Cruise Casual dress code, still published on its website and in effect fleet-wide, explicitly prohibits tank tops for men while imposing no parallel restriction on women. No signage advised guests of this sex-specific rule at the dining-room entrance.Multiple guests that evening, including members of my own party of 11, were visibly wearing other items prohibited by the same policy (baseball caps, flip-flops, cutoff jeans, basketball shorts) yet were seated without issue. Photographic evidence shows male guests inside the dining room wearing flip-flops, baseball caps, and at least one other male guest exiting in a tank top.When I questioned the sex-specific enforcement, the dining-room manager confirmed on video that the written policy is intentionally discriminatory (tank tops for men only), admitted the policy is discriminatory, but stated Corporate makes us enforce it. She further informed me she would need to contact REMOVEDto verify my gender in the system before I could wear the same garment my wife was wearing. Because I was lawfully recording the interaction, she summoned security. Two officers arrived within minutes, separated me from my wife and minor children, and warned me on video to stop challenging staff or face further consequences.Fearing continued retaliation, I did not return to the Main Dining Room for the remaining five nights of the 8-day cruise, resulting in daily separation from my family at dinner and substantial loss from of the vacations value.Subsequent onboard attempts to resolve the matter with REMOVED, the Hotel Director, and the supervisor of all restaurants produced nothing

  Carnival Corporation

  Date: 12/02/2025

  Thank you for sharing your feedback regarding your recent sailing. We sincerely regret that your dining experience did not meet your expectations and that you felt singled out during your visit to the REMOVEDmaintains a fleet-wide dress code intended to provide a comfortable and enjoyable environment for all guests. The Cruise Casual guidelines outline specific expectations for attire, including distinctions between mens and womens garments. We understand that these guidelines may have caused frustration in your experience, and we appreciate your perspective regarding how they were applied.

  We also regret that the situation resulted in discomfort and separation from your family. Our onboard teams are trained to enforce policies consistently while treating all guests with respect. We recognize that in this instance, the enforcement of the dress code and the actions taken may have created an unpleasant experience.

  Please know that your comments have been shared with our leadership team and the relevant shipboard departments. We use feedback such as yours to review our policies, staff training, and guest communications, to help ensure a more seamless and positive experience for all guests in the future.

  We value your loyalty and appreciate the time you took to share your concerns.

  Sincerely,

• Review fromMary S

  Date: 11/27/2025

  4 stars
  My cruise was The Carnival Venezia Oct 30th to Nov 8th. I got sick on Nov 4th for 2 days from expired spoiled milk. I reached out to customer services. They sent me a response part of it saying> please know that unexpected illness, even when related to an accidental consumption, is outside of Carnivals control. For this reason, we are unable to honor your request for compensation

  Carnival Corporation

  Date: 12/02/2025

  Thank you for taking the time to share your experience regarding your recent cruise. We are truly sorry to hear that you became ill during your voyage. We understand how disruptive and unpleasant this situation must have been.

  After reviewing your concern, we want to clarify that while we take food safety very seriously and have strict procedures in place, unexpected illnesseven if related to accidental consumptionis considered outside of our direct control. For this reason, we are unable to honor your request for compensation.

  Please know that your feedback has been shared with our onboard food and beverage teams. We continuously review our processes to help ensure the highest standards of safety and quality for our guests.

  We appreciate your understanding and hope this experience will not prevent you from considering future cruises with us.

  Sincerely,

• Review fromNorma R

  Date: 11/27/2025

  1 star
  Spent $7000 & what we got was the worst service ever! Dinner line and wait was always an hour wait or more. The staff wasnt prepared to have this many cruisers aboard. Extremely disappointing & ruined our traditional Thanksgiving. Even with some of us being gold members it didnt make a difference

  Carnival Corporation

  Date: 12/02/2025

  Thank you for sharing your feedback regarding your recent cruise. We sincerely regret that your experience, particularly during dining, did not meet your expectations or reflect the high standards we aim to provide.

  We understand how disappointing long wait times and service delays can be, especially during a special holiday like Thanksgiving. Your comments regarding staffing and guest experience have been shared with our onboard leadership teams to help improve operations and better manage peak periods in the future.

  We value your loyalty as a gold member and appreciate that you chose to celebrate this tradition with us. While we cannot undo the frustration experienced, please know your feedback is important and will be used to improve future guest experiences.

  Sincerely,

• Review fromTamara B

  Date: 11/25/2025

  1 star
  Booking # DG25P2 Suite #REMOVEDCarnival Sunrise 11/15/25 - REMOVED. It was a birthday cruise for my father (11/17/51), my sister (11/17/76), and myself (REMOVED) which was ruined. I could not attend my birthday dinner at the REMOVEDbecause I was stuck on the toilet with food poisoning. I washed my hands constantly as well as used hand sanitizer, so I took the necessary precautionary measures on my end. I have been on at least 4 Carnival cruises with many more passengers and have never gotten sick. We spent a lot of money on this ship so much so that my husband received an offer for a free ocean view room with drinks included. What should have been a relaxing getaway instead turned into a series of unsafe, unsanitary, and unacceptable incidents. The Guy's burgers were consistently pink in the middle which is alarming and irresponsible. I had no idea until after I had swallowed the meat. The overall atmosphere of the ship was chaotic and unsafe. There were at least 4 fights and 3 separate medical emergencies. On top of that, between 12:30 am and 2 AM, there were constant announcements searching for a passenger. My suite presented its own safety hazard: the balcony door would not lock. In addition, the casino attendant placed my money on another passenger's Sail and Sign card, then argued with me for over 30 minutes claiming he didn't make a mistake. Only after prolonged, back-and-forth did he discover he was wrong all along, yet he did not apologize. This extremely unprofessional behavior unfolded in front of many onlookers and was completely humiliating. Large areas on the ship smelled strongly of sewage, adding to the overall sense that the ship was unsanitary. Despite drug dogs being visibly present daily (something I've never seen on any previous Carnival cruise) the ship smelled heavily of marijuana throughout the ship. Given the unsafe conditions, unsanitary food, significant disruptions, and poor customer service, I am requesting a full refund.

• Review fromLangston R

  Date: 11/14/2025

  1 star
  Port: REMOVED: Carnival Firenze Booking Number: JF85N6 Departure Date: 11/13/2025 Their narcotics K-9 units are absolutely useless. Ive never done a hard drug once and have used marijuana twice recreationally, none in the past 8 years. These handlers flagged my brother and I for potential possession of narcotics. I was absolutely embarrassed. The dogs arent even checking for drugs in possession, but in your system. They claim their K-9 units and handler are hired by Carnival, yet the dogs arent checking for possession. There have been documented instances of these K-9 units being largely inaccurate. They use them as a means to discriminate. They say the dogs have tells. However, the security officer claimed in our conversation that if his personnel in his policing days rounded up three Latino drug dealers in a day and received a fourth call, hed naturally assume the fourth person was Latino. Through this statement, the officer alluded to the idea that the decision is, at least in part at the handlers discretion. When I questioned the handler she replied that [the company] is doing it for [their] benefit. Yet, I saw countless white travelers walk by in mass while black, Latino, and anyone with tattoos were largely singled out. They are checking for what is in our system, not for what is on our person. Intentions dont matter when the effect is that youre stopping and frisking a disproportionate amount of a specific demographic without an illegal substance.

  Carnival Corporation

  Date: 11/17/2025

  Thank you for taking the time to share your concerns regarding your embarkation experience. We understand how upsetting and uncomfortable the situation felt, and we appreciate the opportunity to address your feedback.

  Our K-9 screening process is part of our overall safety and security protocols. The canine teams are trained to detect the presence of narcotics on personal belongings or individuals, and screenings are conducted uniformly for all guests. While we cannot speak to individual perceptions or assumptions made during the interaction, we do take concerns regarding the conduct or professionalism of any team member very seriously.

  To ensure that your concerns are properly reviewed, we ask that you contact our REMOVEDteam, who oversee these matters directly. You may reach them at REMOVEDWhen sending your email, please include your full legal name, date of birth, mailing address, and booking number so they can locate the related records and respond appropriately.

  Thank you again for bringing this to our attention. We want to ensure your concerns are thoroughly reviewed by the appropriate department.

  Sincerely,

• Review fromLuke L

  Date: 10/29/2025

  1 star
  I booked a cruise a while ago for the Caribbean on the celebration ship. There was a massive hurricane coming towards the Caribbean and it landed in REMOVEDwhile we were on the ship. Not only could a blind man could have seen this coming but they did not feel the need to warn any of us about this. Instead, they wanted all of the money they could get putting our live lives at risk. I am truly disgusted the way they handled this and I am waiting for a refund. If I do not get this refund, I will be absolutely furious by putting my family lives at risk off for the sake of a dollar. They should be ashamed!!!

  Carnival Corporation

  Date: 10/31/2025

  Thank you for reaching out to share your concerns.

  According to our records, your sailing was scheduled from 10/26-11/2/2025. To ensure were reviewing the correct booking, could you please email REMOVEDWell be happy to review your account in detail.

  Please note, the safety and well-being of our guests and crew are always our top priority, and we do not sail into areas deemed unsafe due to weather or other operational concerns. We truly regret any disappointment the itinerary adjustments may have caused and appreciate your understanding.

  Sincerely,

   

• Review fromHollis J

  Date: 10/28/2025

  1 star
  Carnival Sunrise was a terrible experience. My 17-year-old African American son was repeatedly harassed and racially profiled by security, even while accompanied by adults over 21 in our traveling party. Meanwhile, loud disruptive adults of another nationality were ignored. On top of this, Carnival imposed an excessive $250 curfew fine, automatically draining my REMOVEDcard so I couldnt enjoy basic amenities. REMOVEDshowed no compassion or fairness and dismissed my complaint by quoting policy instead of addressing the harassment and discrimination. This was racial profiling, harassment, and unjust treatment families with older teens should beware.

  Carnival Corporation

  Date: 10/31/2025

  Thank you for your response. 

   Im truly sorry to hear of your familys disappointment and the concerns you raised regarding your sons experience during the cruise. Please know that we take matters of this nature very seriously, and your feedback has been carefully documented and shared for internal review. We understand how upsetting this must have been, and we appreciate you taking the time to bring your concerns to our attention.

  Sincerely,

• Review fromJermaine S

  Date: 10/23/2025

  1 star
  Important Passenger Alert My Experience on Carnival Elation ??My wife and I recently sailed on the Carnival Elation (8/28/25 9/1/25) and encountered a serious issue that all future passengers should be aware of. Upon entering our Junior Suite, we found what appeared to be bed bugs on the towels in our bathroom. Despite reporting it immediately and providing clear photos, the response from Carnival was slow, inadequate, and dismissive.We waited over five hours to be moved to a new room and were denied proper compensation. Supervisors on board witnessed the situation, yet Carnival Corporate is now denying the problem and ignoring the fact that housekeeping did not follow proper safety protocols. When I requested a copy of the ships bed bug handling protocol from a customer service supervisor onboard, they refused to provide it.For a company Ive trusted for years, this experience was deeply disappointing and has shaken my confidence in their commitment to passenger safety and REMOVEDsharing these photos and my story to raise awareness and urge Carnival to prioritize transparency, respect, and swift action when such serious issues arise.#CarnivalCruise #PassengerSafety #BedBugs #CruiseConcerns #TravelAlert #ConsumerRights

  Carnival Corporation

  Date: 10/24/2025

  Thank you for bringing your concerns to our attention and for giving us the opportunity to respond regarding your recent cruise from August 28September 1, 2025. We truly regret to learn of your disappointment and the distress you experienced during your voyage.

  Please know that we take reports of insect activity very seriously. Upon receiving your report onboard, our Housekeeping and Facilities teams immediately followed standard inspection and treatment procedures in your stateroom. The inspection conducted by our trained staff did not confirm the presence of bed bugs or other insect activity at that time. However, we understand that the delay in relocating you caused additional frustration, and we are sorry for the inconvenience this caused you and your wife.
  While we are unable to provide copies of our internal housekeeping and sanitation protocols for proprietary reasons, we can assure you that our procedures are designed in accordance with industry standards and focus on the health and safety of all guests and crew.

  We regret that this situation impacted your overall cruise experience, as we strive to provide a comfortable and enjoyable vacation for every guest. Your comments have been documented and shared with our onboard management and corporate teams for review and coaching to help ensure a more responsive process in similar situations moving forward.

  Thank you again for taking the time to share your feedback. We value your past loyalty and sincerely hope you will consider giving us another opportunity to restore your confidence in sailing with us.

• Review fromAndrea M

  Date: 10/17/2025

  1 star
  I am filing this complaint because Carnival Cruise Line has charged me for services I already prepaid, added unauthorized gratuities, and failed to provide transparent statements.Details:Cruise: Carnival Panorama, Sept 2127, 2025 Booking #: DL58R1 Issues:1. Duplicate Spa Charges I prepaid for 2 Spa passes ($538.72 total, receipt attached). Despite this, Carnival billed me again for the same spa services.2. Unauthorized Gratuities Carnival added three separate gratuity charges of $96 each without my consent. We already tipped staff in cash directly.3. Unexplained Charges My card shows $240.72 and $298.00 Carnival charges with no explanation or itemized receipt.4. Hidden Statements Carnival does not automatically send customers a statement. Guests must request one ONLINE, which makes it hard to identify and dispute charges in time. If you call bililng, it's automated response directing yyou to go online - UNACCEPTABLE for this large corporation!Attempts to Resolve:I called Carnivals customer service line multiple times but was never able to reach an agent. For a company this large, their lack of accessibility and transparency is unacceptable.Requested Resolution:1. Refund of duplicate Spa charges and unauthorized gratuities 2. Full explanation and correction of the $240.72 and $298.00 charges 3. A corrected, itemized statement sent directly to me What Carnival is doing charging customers without authorization and making billing information difficult to access is unfair, deceptive, and feels intentional. I want a full investigation and resolution. BE CAREFUL, they FORCE you to enter CreditCard info BEFORE checking in - this should be ILLEGAL!

  Carnival Corporation

  Date: 10/20/2025

  We are very sorry to hear that your recent cruise experience was frustrating, and we sincerely apologize for any inconvenience caused.

  We see that your concerns regarding your prepaid items and other charges were addressed.

  Regarding the gratuities applied to your account, these are automatically added for each guest two years old and older to ensure fair and consistent service for all onboard team members. Guests have the option to adjust gratuities during their voyage by visiting Guest Services.

  We appreciate your feedback and thank you for taking the time to share your experience with us.