ComplaintsforEconomy Rent-A-Car, Inc.
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Complaint Details
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Initial Complaint
04/13/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
I picked up my rental car on 4/3/24 and was forced to pay $125.00 for insurance even though we have our own insurance that covers rental . I asked the representative if it was mandatory and was told YES. After leaving with the vehicle, I called the customer service department to inquire and ***** told me if I had my own personal insurance to go back and show the representative and they would refund the insurance amount. I drove a half hour back during my vacation and the representative refused to refund my money even though I told him I spoke with customer service. He provided me with the customer service email address. During my vacation I was running around trying to get this rectified. I emailed customer service multiple times and responded with their request for copies of my proof of insurance. Thereafter I have not heard back from anyone despite several attempts to get this situation resolved and my refund issued.Initial Complaint
03/27/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
I am writing to file a complaint against Routes Car Rental for practices that I believe are misleading and unethical, specifically concerning undisclosed mandatory charges that were imposed upon me during a recent vehicle rental.Incident Overview:Rental Period: March 23 to March 28, 2024 Booking Platform: Priceline (Trip Number: 496-763-935-17)Car *************** Routes Car Rental Confirmation Number: NRLPD078413 I reserved and pre-paid for a vehicle rental through Priceline, where I was assured that the payment of $111.69 covered all necessary charges, with no additional fees required at pickup. Contrary to this assurance, upon arriving at Routes Car Rental, I was informed that the purchase of Third Party Liability (TPL) insurance at $30 per day was mandatory, a requirement not previously disclosed by either Priceline or Routes Car Rental and resulting in a substantial increase in the total cost of the rental.Legal and Ethical Concerns:It is my understanding, based on Florida Statutes Sections 324.021(9)(a) and *******, that TPL insurance cannot be mandated for vehicle rentals, a stance further supported by the ****************** of ***** Vehicles and Attorney General Opinion 2006-04. The imposition of this undisclosed charge is not only contrary to the advertised terms of the rental agreement but also places an unfair and potentially illegal burden on consumers.Sought Resolution:I request the BBBs assistance in addressing this issue with Routes Car Rental, with the aim of securing a full refund for the unwarranted TPL insurance charges and ensuring compliance with ethical business practices and state laws. I believe that transparency in pricing and adherence to advertised terms are fundamental to consumer trust and satisfaction.I am prepared to provide further information, including documentation of the rental agreement and correspondence with Priceline and Routes Car Rental, as needed.Thank you for your attention.
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Customer Complaints Summary
5 total complaints in the last 3 years.
5 complaints closed in the last 12 months.