Complaints

This profile includes complaints for Economy Rent-A-Car, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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Economy Rent-A-Car, Inc. has 2 locations, listed below.

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  Economy Rent-A-Car, Inc.

  2053 NW 79TH AVE Doral, FL 33122

• 

  Economy Rent-A-Car, Inc.

  2301 NW 33rd Ave Miami, FL 33142

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:06/11/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Ultimately, I feel like this was a bait-and-switch. Once I got my rental agreement, the company was listed as Corpusa Rent A Car and not Economy Rent A Car. I would have never proceeded with this rental knowing that it was not Economy. The shuttle from the airport even uses Economy marketing and branding. They made up fees and were nasty. I received no help from Economy Rent A Car corporate as they take no responsibility. Management does not return call or email from Corpusa Rent A Car.

  Customer Answer

  Date: 06/12/2025

  Im not sure what information you need. The insert points option was left blank. 

  Business Response

  Date: 06/25/2025

  Please remove this complaint from any association with Economy Rent A Car. The customer's interaction was with an affiliated location, not with Economy Rent A Car directly. The concern has been referred to the appropriate channel, which will forward the matter to ******** for resolution.
  

• Initial Complaint

  Date:02/13/2025

  Type:Order Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Transaction: 1/19/25 Company provided false information that essentially forced me into purchasing extra, unnecessary coverage. Rented a car from them and tried to decline their supplemental coverage since my personal policy covers rentals. After showing my insurance declaration summary, as requested, I was told by the *** that my policy is not sufficient. I even specifically asked "So there is no other option than to get extra coverage" and was told yes. While driving away, I confirmed with my insurance company that there was no reason I should have been told my coverage wasn't sufficient. I first called Economy Rent-a-car, explained what happened, and the *** I spoke said I shouldn't have been charged. However, she couldn't reverse anything and deferred me to management.When I brought it up to management, they explained that the extra coverage was to reduce my deposit (which was not explained to me), and basically said that they would not do anything since I signed the contract. However I signed based on false information I was given about my policy not being sufficient. They stopped responding to me after that. (Based on 1000+ abysmal reviews that I unfortunately didn't see until after this incident, this/similar is a common practice for them)

• Initial Complaint

  Date:01/08/2025

  Type:Sales and Advertising Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On December 31, 2024, I picked up a rental car at Economy Rent A Car near the *************. Our confirmation # was EBTZA127CFF3. We reserved the car online for a total price of $********* the counter, we were told we had to buy insurance from Economy. I stated that I was fine with my credit card and existing insurance coverage, but was told there was a "new Florida law" that required me to purchase additional Basic or ****************** coverage from Economy in order to rent the vehicle. When I later requested a receipt, I noted they charged $100 for this coverage (this was never discussed with me).I have since found out there is no such "new Florida law", and I feel I've been misled at best, defrauded at worst. My total bill from Economy was $280.76. I understand this included taxes and prepayment for SunPass tolls, which I am fine with. I do think I am entitled to a refund of $100 for the fraudulently acquired insurance charges.

• Initial Complaint

  Date:12/02/2024

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We rented a car from Economy Rent a Car in ***** , ** on 11/20/24. Economy made us believe we had to purchase their third party liability insurance. They told us it was required by the state of *******. They never told us that our own auto insurance would suffice, like it has any other time I had rented a car. I consider this to be a very deceptive business practice, and one that has been noted in several online reviews. We go to our rental car and immediately notice the car is in poor condition. The exterior had several small dents and scratches. The interior had stained seats and tears in the cloth upholstery. My mistake was not taking pictures. We drove this car to *********** where it sat in valet for 2 days untouched. When we got the car back on Friday, one of the tires had very low pressure. We believe they knew about this and just kept filling up the tire without repair. We drove the car down to ********** in the Keys where it again sat for two days until we drove it back to ***** to return it. Economy charged us a $250 cleaning fee for dirty seats. I called and emailed them telling them about the condition of the car when we received it and that it should be noted in their files. We did not eat or drink in this car and barely used it. There is NO WAY the seats were dirty like they claim and refuse to refund us the $250.

• Initial Complaint

  Date:07/16/2024

  Type:Sales and Advertising Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have attached 4 pictures. The first 3 are the confirmation emails for my rental and show the price. The last picture is the cancellation email. If the price was advertised at the priced I originally had reserved it for, how can they change the price later on. 

  Customer Answer

  Date: 07/16/2024

  I booked a reservation through Expedia for a car rental with Economy Rent-a-Car for July 17, 2024 through July 24, 2024. The price for my reservation was $250.00. Less than one week before my rental is to be picked up I received an email saying the price was too low and they canceled my reservation. The price now is almost double. Being less than one week my new prices for any rental will be significantly higher. I see this as false advertisement and price gouging. Reservation number is EEXPA122EB63

• Initial Complaint

  Date:07/06/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Original reservation date was 6/30/2024 Contact was attempted multiple times due to flight delay. Voicemail states it is full - no messages could be left prior to the company closing. I figured the self service option would work since they advertise rentals as if they are available 24 hrs. This is only for the ft ********** location.Flight was delayed - resulting in arrival after midnight. Economy rental car has a self service option for check in. I completed the self service checkin as stated in advance. No confirmation was received. Flight arrived at midnight and the rental ********** was closed. I had to catch a cab to my hotel and pick up the car next day.I provided insurance which was accepted for coverage. I was charged an additional $139 because i do not have rental coverage on my insurance policy. (I thought rental coverage was for rentals authorized by my insurance company should something happen with my insured vehicle.) Since i did not have this coverage- i was forced to pay for it. On 7/1/2024 - I was picked up the car. Drove off no issues. On 7/5/2024 Maintenance warning came on. I made contact with Economy they told me there was nothing they can do and that i needed to contact Priceline. I called Priceline and the rep informed me that i would have to keep the vehicle even if it was unsafe verbatim, I returned the car 7/6/2024 and requested a receipt. The rep did not give me the proper receipt reflecting returned. I am not driving any more of there cars, they are not clean and not available should something happen however require access to all of the information not outlined prior to pick up.

  Business Response

  Date: 08/13/2024

  Dear Better Business Bureau,
  
  Thank you for bringing Mrs. ***** concerns to our attention. We value all feedback and would like to address her complaints as follows:
  
  We understand that Mrs. ***** flight arrived after our business hours, and we apologize for any inconvenience this may have caused. While we offer an express check-in option online, it is important to note that this service only collects customer information and does not complete the pick-up process. To finalize the rental, customers must pay the reservation quote (for reservations marked as Pay on Arrival) and provide a security deposit via credit card. This transaction cannot be completed online, which is why the pick-up could not be finalized after hours.
  
  Our business hours, which are from 8 AM to 10 PM, are clearly listed on the third-party booking site used for the reservation. We also have a sister location in *************** that operates 24 hours; however, this location was not applicable to Mrs. ***** reservation.
  
  Mrs. ***** rental was a 2024 ****** RAV4 with ***** miles at the time of pickup, and it was returned with ***** miles. The vehicle is due for an oil change every ***** miles. The vehicle will alert the driver when an oil change is due, and this alert must be manually reset to avoid continuous notifications. The vehicle had not reached the mileage for a required oil change during Mrs. ***** rental period, nor was it missing any scheduled maintenance. If Mrs. **** experienced any issues or felt unsafe, we encourage customers to contact us during business hours for a vehicle exchange.
  
  We honored Mrs. ***** personal insurance information. The waiver service purchased was intended to reduce the standard security deposit, as explained at the time of rental. We strive to provide clear and accurate information about our services and apologize for any confusion.
  
  We sincerely apologize for any inconvenience Mrs. **** experienced and appreciate her feedback. We are committed to improving our services and ensuring the best possible experience for all our customers.
  
  Thank you for your understanding.
  
  Sincerely,

• Initial Complaint

  Date:07/04/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I rented a vehicle online through my Chase credit card portal at the rate that was advertised. When I arrived, I was told that if I wanted to use my own insurance through my credit card, I would have to purchase their "additional insurance required by the state of *******"According to ********************************************************************************'s%20not%20mandatory%20to,protection)%20insurance%20are%20also%20mandatory.it is the requirement of the rental agency to purchase insurance, not the consumer.This requirement was not advertised when reserving this rental.This is false advertising. Additionally, they charge ***** per day for Sunpass and if you decline, they charge you 25 per toll regardless of the cost of the toll.This is a fraudulent business practice and I will be complaining to the ************** of the ******** General.I want a refund of the bogus $125 insurance "fee" as well only being charged for the sunpass for 2 days, the 2 days I used it, which still would provide the company with profit.

  Business Response

  Date: 08/13/2024

  Dear Better Business Bureau,
  
  We appreciate the opportunity to address ********************************* recent complaint regarding his rental experience with us.
  
  When making a reservation with us, it is important to note that the price advertised does not include insurance. While **************** used a **** Signature card that includes CDW coverage, it is important to understand that TPL was not covered by his card. Therefore, we offered him the option to purchase insurance through us at the counter, which he chose to do. **************** had the alternative to use his personal insurance or decline service but opted for our company's insurance.
  
  Regarding the toll policy, we provide two options for customers:
  
  Purchase unlimited toll usage for $14.99 per day.
  Decline the toll option and pay $25.00 per toll incurred plus the value of each individual toll.
  Please note that tolls are optional and not mandatory for proceeding with the reservation. Our toll pricing options are clearly outlined on our terms and conditions, and customers are informed of these options prior to finalizing their rental agreement.
  Given the circumstances presented in this case, we regret to inform you that a refund cannot be processed. We appreciate your understanding and compliance with our policies.
  We strive to provide clear and transparent information to all our customers. We regret any misunderstanding and appreciate Mr. ******* feedback as it helps us improve our services.
  
  Thank you for your attention to this matter.
  
  Sincerely,
  
  

  Customer Answer

  Date: 08/14/2024

   
  Complaint: 21943635
  
  I am rejecting this response because:

  It is a lie. They do not give you an option to purchase their "insurance." They say it is required or they will not rent you the vehicle.

  According to FL law, all mandatory insurance is required to be provided by the company, not the renter. My credit card covered additional, non-mandatory insurance. 

  This entire business practice is predatory and illegal with false advertising. It has been reported to the FL OAG and Federal FTC as well. Please refund the predatory insurance "fee" charged.
  
  Sincerely,
  
  *************************

• Initial Complaint

  Date:06/24/2024

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Representative at the counter falsified information and advised it was required to purchase vehicle insurance even though we already had personal coverage through our insurance carrier that covers all rentals. Vehicle was not what was listed on the reservation and was in poor/filthy condition. Attempted to resolve issue at the rental counter and representative did not want to assist.

• Initial Complaint

  Date:05/31/2024

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 5/5/2024 - My wife and I flew to ***** and rented a car from Economy Rent a Car. We reserved the car through Expedia and cost including taxes was to be ******. We were traveling and vacationing in the ************. We had full coverage car insurance and they signed us up for additional coverage which we didn't want. When the charge came to ******, over 3 times the original amount we objected and told them we did not want or need additional insurance. We waited in office for over 30 minutes for them to process the refund. They then told us it would take a few days for the refund to post, but the refund never happened. The woman we were working with also pressured us into purchasing into purchasing a toll pass. I asked her if there were any tolls in the ************ and she said yes all the way from ********* to ********. This was a total fabrication as there were no tolls at all in the Keys. These two charges amounted to ****** which is the amount I want returned to me.

• Initial Complaint

  Date:04/21/2024

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I booked a car for $67.81 through Priceline online for March 30th to April 3rd for my trip to ***** with my family. When I got there on March 30th they offered me a sunpass and insurance and paid $115.52 extra, I was fine with that. Well, my family and I took off and enjoyed our trip in ******* so I was supposed to drop off the car on April 3rd but my husband and I decided to dropped it off the day before which was April 2nd just to avoid the hassle of going to the airport at 5 am, our flight was at 7 am on April 3rd. So yesterday while looking into my credit card statements I noticed that this company (economy car rental) charged me an extra $142.24 and I immediately called them and they said that it was a late fee because I dropped the car a day late on April 4th which is absolutely NOT TRUE. We left ******* on April 3rd, how can this be possible???. This is a scam!!!So I made a video dropping the car at their place and a picture that shows date and exact time (April 2nd at 9:53 pm). I need BBB to help me get my money, this is by far a scam, and they could not prove that I dropped the car on the 4th. They need to look into their cmaras and they will see that I dropped it off on the 2nd at night.I also have my flight ticket to prove that we left ******* on April 3rd at 7:00 am. I am attaching picture of my flight, and a pict of Priceline showing the dates I paid and a picture of the car at their parking lot with date and time. I have a video but wont let me upload.Please help! This is definitely a scam They need to show prove (which they dont have it)I promise to stay away from this company and I will make sure to post reviews all over the place to warn people about their little scam.