Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:07/03/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was recently involved in an automobile accident where the other driver who impacted me IS COMPLETELY AT FAULT AND MENDOTA INSURANCE IS DENYING THEYRE DRIVERS AT FAULT...I WAS GETTING READY TO MAKE A LEFT HAND U- TURN OON A TWO LANE STREET WHERE I WAS LEGALLY ALLOWED TO DO SO, AS SOON AS I WAS PAST THE DOUBLE YELLOW LINE AND CONCRETE MEDIAN THAT ACCOMPANIED SAID DOUE YELLOW LINES I PROCEEDED TO SLOW DOWN AND ATTEMPT TO PULL INTO THE *********** THAT IS USED FOR U- TURNS OR A TURN LANE PER AZ LAW..I WAS NOT EVEN ONE CAR LENGTH PAST THE DOUBLE LINE AND MEDIAN WHEN I WAS STRUCK ON MY DRIVERS SIDE BY A DRIVER ATTEMPTING TO PASS ME IN A NO PASSING ZONE JUST AS I WENT TO TURN ON MYEFT TURN SIGNAL..THE DRIVER STATED THAT I WAS GOING TOO SLOW THATS WHY HE ATTEMPTED TO PASS ME UP AND HIT ME..WHERE MY CAR RESTED "PROVES WITHOUT A DOUBT AZ TO HIS BEING AT FAULT..NOT ONLY THIS BUT THE OTHER DRIVER THEN GOT BACK IN HIS CAR AND TOOL OFF FLEEING THE ***** AS IM ON THE ***** WITH THE 911 OPERATOR RUNNING AFTER THE GUY TRYING DESPERATLY TO GET GIS ATE NUMBER.FINALLY ALMOST 400 YARDS AWAY HIS CAR GAVE OUT AND WOULDNT GO ANY FURTHER...ITS A CRIMINAL OFFENSE IN THE STATE OF ******* TO EE THE ***** OF AN ACCIDENT WEATHER YOU GET 100 FWET OR 1000 MILES...IF PROPRFTY DAMAGE EXCEEDING 2K OR INJURIES HAPPEN IT THEN BECOMES A FELONY CRIME...I WOULD LIKE TO POINT OUT THAT SOMEONE WHO IS INNOCENT " DOES NOT FLEE THE ***** OF AN ACCIDENT OR CRIME"" PEDIOD!! THE DRIVER WHO HAS MENDOTA INSURANCE IS CLEARLY AT FAULT AS HE WAS PAZZING IN A NO PASSING ZONE AND THERE ARE SIGNS STATING THIS....HE ADMITTED TO MYSELF AND POLICE I WAS GOING TO SLOW AND HE FLED THE ***** OF THE ACCIDENT...HOW CAN MENDOTA INSURANCE EVEN THINK THEURE DRIVER IS NOT AT FAULT!!? IM AN INSTACART WORLER AND HAVE BEEN OUT OF WORK SINCE THAT ******** NOW GOING TO BE EVICTED FOR NOT BEING ABLE TO PAY RENT OR ANY OTHER BILL AND I WILL BE LIVING ON THE STREET NOW...THIS IS ABSUTY ABSURD!!

  Business Response

  Date: 07/11/2025

  July 11, 2025
  
  Better Business Bureau
  ********************************************************************
  
  RE:
  BBB Complaint ID:       23554995
  Subject/Complainant:   ****** ******
  Insured:                        ***** ***** Nossa
  Claim Number:             0225002510
  Date of Loss:                5/18/2025
  
  
  Dear ******,
  In response to the complaint filed by ****** ****** on July 3, 2025, please find our response below:
  

  Our records indicate that the driver of the complainants vehicle made a left turn into the path of the Mendota insureds vehicle, failing to yield while our insured was traveling in the continuous left turn lane at the time of impact.
  

  The police report corroborates this version of events. Additionally, the complainants insurance carrier has accepted 100% liability for the damages sustained by our insureds vehicle.
  Based on the available evidence, Mendota stands by our liability decision.
  
  Sincerely,
  ******* ******
  Director-Claims
  ************
  Mendota Insurance Company

• Initial Complaint

  Date:06/23/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My accident happened on May 10, 2025 it is now June 23, 2025 We havent gotten reimbursed for rental car! We havent gotten money for claim this the most unprofessional insurance company I have dealt with! No return calls no return emails ! Just run around and excuse!!!!

  Business Response

  Date: 06/26/2025

  June 26, 2025
  
  Better Business Bureau
  ******************
  ***************, *******; 33407
  
  Complaint ID:              23508245
  Subject/Complainant:****** ******
  Insured:                       ****** ******
  Claim Number:            2325000438
  Date of Loss:               05/10/2025
  
  
  Dear ******,
  Regarding the complaint filed by ****** ****** on June 23, 2025, please find our response.
  
  The loss was reported to Mendota on May 22, 2025, by complainant,****** ******.  On this day an appraisal was set up for the 2016 Infiniti QX80. On May 27, 2025, the appraisal was completed, and the vehicle was deemed a total loss.  The insured was advised of the total loss offer on June 4, 2025, and advised they were looking to retain the vehicle.  The Adjuster also called the lienholder on this date to discuss. The insured called back on June 9, 2025, for an update and was advised that Mendota was pending contact from the lienholder.  The Adjuster called the lienholder again and was advised that the vehicle can be retained by the owner with a salvage title.  The COPART portion for this total loss vehicle was set up on June 10, 2025. On June 24, 2025, the adjuster spoke with Ms. ****** as she had questions about the claim.  She was concerned about the police report and was disputing the documentation on the report.  She was advised that the new adjuster assigned to the claim would contact her to follow up. The manager followed up with Mrs. ****** on this date as well to discuss the complaint received, however he was unable to leave a message.  On June 25, 2025, the rental receipt from Enterprise was received from insured, ****** ******.  The Manager spoke with Mr. ****** to discuss the receipt and informed him that Mendota would be issuing a check for $450 for rental reimbursement in accordance with his policy.  The insured was also provided the contact information for Copart Title Express so that he could obtain the necessary paperwork to complete the total loss, as they have decided to no longer retain the totaled vehicle.
  During the course of this claim, the complainant never requested a rental vehicle, however, this has now been addressed and resolved. Upon receipt of payment authorization from Copart the total loss portion of the claim will be addressed and resolved as well.
  

  Please feel free to contact me with any questions.
  

  Sincerely,
  *** ****
  Director-Claims
  ************
  Mendota Insurance Company

• Initial Complaint

  Date:04/21/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I totaled my truck and damaged a trailer and motorcycle that I was pulling my passenger was hurt we were both checked at the hospital it's been 2 months and they still haven't finished my claim I make my living with my truck they are still trying to charge me money for insurance on a truck I don't have and I can't get another truck until this loan is took care of

  Business Response

  Date: 04/30/2025

  Please find attached our response letter and Denial Claim Letter to ****** *******. 

• Initial Complaint

  Date:03/19/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was rear ended in November of 2024. I was stopped in traffic on a busy street when a driver insured by Mendota ran into the vehicle stopped behind me, causing that vehicle to then rear end me. Mendota accepted responsibility for the accident. I had to make several phone calls and speak with the claims supervisor to finally get my estimate in order to get my car into an autobody shop for repairs. My vehicle was in the shop for 3 weeks. I was in the lobby waiting for my car before it was ready to go. I submitted my rental receipt from Enterprise to the adjustor and when I called to ask about my reimbursement the adjustor told me they would only cover my vehicle for 10 days. I complained and questioned why they would only cover that many days. The insurance company wanted to replace the entire rear end of my vehicle and put on the preliminary estimate that it should only take THREE days. Due to needing to order parts, and a supplement issue, the shop needed my car for three weeks. Mendota is claiming that the shop should not have taken that long and is trying to pin responsibility on the auto body shop. Legally, this should be their responsibility to reimburse me for the full amount. They have refused to pay the full amount and now I am out almost 400 dollars on a rental for an accident I had no fault in. This company is crooked. They gave their insured a property damage policy of only ****** dollars. How is that even legal? Not only are they not reimbursing me on my rental, but they are not reimbursing me for the loss of value on my vehicle not that it has inherent diminished value.

  Business Response

  Date: 03/27/2025

  March 27, 2025
  
  Better Business Bureau
  ********************************************************************
  
  RE:
  BBB Complaint ID:                   23088840
  Subject/Complainant:            Shaiann Sorensen 
  Insured:                                   ***** Lopez    
  Claim Number:                        0224007239   
  Date of Loss:                           11/20/2024
  
  
  Dear Mr. ****** R,
  
  Please find our response to the complaint filed by Shaiann ******** on 3/19/2025.
  
  In order to determine the rental reimbursement owed to the Complainant, the Claims Representative reached out and spoke with the body shop representative who indicated that Complainants vehicle came into the shop on January 21 and repairs were completed on January 31.
  
  Based on the information relayed by the body shop, Mendota has reimbursed the Complainant $354.05, which equals 11 days of rental.  In addition, the Complainant has not submitted any documents to support a diminished value claim to Mendota.
  
  We also wish to point out that in the state of *******, $15,000 for property damage coverage is the minimal financial responsibility limit for offering, and is what the insured purchased.
  
  Feel free to contact the undersigned with any additional questions.
  
  Sincerely,
  ******* ******
  Director-Claims
  ************
  Mendota Insurance Company

  Customer Answer

  Date: 03/27/2025

   
  Complaint: 23088840
  
  I am rejecting this response because:
  That is not true. I dropped the vehicle off on the 16th and was picked up by enterprise. I was dropped off by enterprise at the auto shop on February 7th and my car was not even ready. 
  Sincerely,
  
  Shaiann ********

  Business Response

  Date: 04/04/2025

  April 4, 2025
  
  Better Business Bureau
  ********************************************************************
  
  RE:
  BBB Complaint ID:         23088840
  Subject/Complainant:     Shaiann Sorensen 
  Insured:                          ***** Lopez    
  Claim Number:               0224007239   
  Date of Loss:                  11/20/2024
  
  
  Dear Mr. ****** R,
  Please find our response to the complainants rebuttal.
  
  We have called the Complainants shop of choice and spoke with *****, who confirms the following: the vehicle came in on January 16 for repairs, parts were delivered on January 21, and the repairs were completed by January 31 and ready for pickup.  The Complainant did not pick the vehicle up until February 7.
  
  ***** was asked why the delay in picking up the vehicle, if it was ready for pickup on January 31.  ***** advised he would need to review and get back with Mendota. Once we hear back from *****, Mendota will review our position regarding any further reimbursement.

  Feel free to contact the undersigned with any additional questions.
  
  Sincerely,
  ******* ******
  Director-Claims
  ************
  Mendota Insurance Company

  Customer Answer

  Date: 04/05/2025

  That information is not correct. I dropped off my vehicle at the auto body shop and was picked up by enterprise on January 16th as the rental reservation states. There was a supplement sent by the auto shop on January 28th that I have included in the attachments indicating that more work needed to be done. With insurance approval, more parts needing to be ordered/installed, and time for paint to dry, my vehicle was not ready until February 7th. I returned my rental on this date and was given a ride to the auto body shop where I sat and waited for my vehicle to be finished for about an hour. This company is trying to cut me out of almost 400 dollars on a rental. 

  Customer Answer

  Date: 04/07/2025

   
  Complaint: 23088840
  
  I am rejecting this response because:

  That information is not correct. I dropped off my vehicle at the auto body shop and was picked up by enterprise on January 16th as the rental reservation states. There was a supplement sent by the auto shop on January 28th that I have included in the attachments indicating that more work needed to be done. With insurance approval, more parts needing to be ordered/installed, and time for paint to dry, my vehicle was not ready until February 7th. I returned my rental on this date and was given a ride to the auto body shop where I sat and waited for my vehicle to be finished for about an hour. This company is trying to cut me out of almost 400 dollars on a rental.
  
  
  Sincerely,
  
  Shaiann ********

  Customer Answer

  Date: 04/07/2025

  Once again, that is false information. The supplement did not get received until Tuesday, the 28th. With more parts needing to be ordered there was no way my vehicle would have been finished by the 31st. I will contact the auto body shop and ask why they have given that false information. I am also attaching a photo of the invoice from ********************** stating that it was not created until February 7th. 

• Initial Complaint

  Date:01/28/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was involved in a traffic accident on Friday, 12/6/2024, approx. 5:35pm, where ******** ****** ran a red light and hit the passenger rear of my vehicle. ******** tried to flee the scene as soon as she saw that I was not injured. I stopped her and called 911 as there was damage to my vehicle. Ms. ****** did not have valid insurance on her person at the time. She presented me with the Mendota Insurance Company Insurance Identification Card effective 8/28/2023 through 2/28/2024. The policy number is CO0021502M. I called *********************************************************************** which ******** admitted to fault of running the red light several times. She said, "I'm sorry, I just didn't see you coming." From there, I filed the accident report #*************.I called Mendota Insurance the following Monday, 12/9/2024 and was left on hold for over an hour. I finally received Claim #********** and was given the phone number of ***** ******* the adjustor assigned at ************. I was able to get a hold of Ninel only one time. She was unable to spell my name correctly, failed to send the estimate link to my phone so that I could take photos of the damage and submit. I have since left SEVEN voicemails asking for the link and to correctly spell my name. I became understandably frustrated and called Mendota *********************** and asked for her supervisor. I was given ****** Birralta's phone number, ************. I have also left 4 voicemails and have received no communication. I have tried to call the Mendota *********************** again and was put on hold and sent back to Ninel's ************ this time, I will be hiring an attorney to see that I am made whole for this situation. I will not be taking financial responsibility for ******** ****** running a red light and knowingly trying to flee the scene. I will demand that Mendota Insurance pays the entirety of the damage for my vehicle, attorney fees, and for my time spent of doing what is right.

  Business Response

  Date: 02/05/2025

  February 5, 2025
  
  Better Business Bureau
  Serving ***************** and the *********
  **************************************************************************************
  
  
  Re: BBB Case#        22869212
        Complainant:      ********* ******
        Policy Holder:     ******** ******  
        Claim Number:   0524003891
        Date of Loss:     12/06/2024
  
  
  Dear ********* ******,
  
  This letter will serve as a response to the complaint filed by you regarding the claim for the 2012 ****** Corolla.
  
  As of this writing, we have spoken with you regarding your vehicle damages. We have accepted liability for the damages to your vehicle caused by our insured driver. We have issued you a check for the repairs based on our appraiser's initial review of the damages. We have forwarded you a copy of the repair estimate and a letter explaining the repair handling process.
  
  Please contact me if you have any additional questions.
  
  Sincerely,
  *** ****
  Claim-Director
  Mendota Insurance Company

  Customer Answer

  Date: 02/06/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. I will give this information to the repair shop and they will reach out if anything further is needed.
  
  Sincerely,
  
  ******** ******

• Initial Complaint

  Date:01/23/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On December 14th, i was involved with a wreck with one of your insured drivers. I was not able to into contact with you until December 18th due to waiting on the police report to give me the information. At that time I was able to file a claim and was promised a call back within the day for the next steps. I was not, and I had to contact Mendota again and was transfered to **** ******* at ************ on December 20th. One of the first things she asked was why was my vehicle still incurring storage fees. The answer was because you have not called back to tell me my next steps. I was finally offered a rental vehicle and mendota took responsibility for their driver running a stop sign. Since then getting ahold of **** has been almost not possible to either extend rental or find out what they have decided on my vehicle. On Jan 7th **** did finally answer the phone and let me know my vehicle had been totaled. Since then she has refused all phone calls and emails. On January 10th i was able to get her supervisors name and number ******** ******. ******** helped that day and recommended i call my insurance to start undersinured claim. Since that date they will not answer the phone and will not sign release so that my insurance can take over. Im owed a check for my vehicle that mendota has possession of and would not tell me where it was, we had to track it down. They are also trying to take storage fees out of the 25k even though the reason it was in storage was due to them not answering the phone. The lack of ethics and morals in this company is mind blowing.

  Business Response

  Date: 01/28/2025

  January 28, 2025
  
  Better Business Bureau
  ********************************************************************
  
  RE:
  BBB Complaint ID:          22847446
  Subject/Complainant:      **** Minchew 
  Insured:                           ***** ********
  Claim Number:                4224013216
  Date of Loss:                   12/14/2024
  
  
  Dear ******,
  In response to the complaint filed by the Complainant on January 23, 2025,please find our position outlined below.
  

  1.) Total Loss Declaration:
  Mr. ******** vehicle was declared a total loss on January 6, 2025, with a Fair Market Value of $27,085.00. Given the limits issue, we advised Mr. ******* to file with his own insurance carrier to be made whole.
  2.) Rental Termination:
  Due to the limits issue, we also had to terminate Mr. ******** rental vehicle.
  3.) Communication with Mr. ******** Agent:
  Mendota connected with Mr. ******** insurance agent to provide an update and request that they initiate a claim with their carrier.
  4.) State Farm Involvement:
  On January 23, 2025, a representative from State Farm reached out, requesting that Mendota transfer the vehicle to ****** for further handling.
  

  Please do not hesitate to contact me if you have any questions or require further clarification.
  
  Sincerely,
  ** ***
  Director-Claims
  ************
  Mendota Insurance Company

  Customer Answer

  Date: 01/28/2025

   
  Complaint: 22847446
  
  I am rejecting this response because:
  This does not address the lack of communication, more storage fees due to Mendotas lack of communication, and dates give are wrong. Mendotas lack of communication has made this drag out. 

  The date of truck being totaled on jan 6 and I was advised to contact my agent at that time to file uninsured driver is wrong. It was not until January 10th, again me calling because (Mendota refused phone, text, email). **** let me know on Jan 7th (after i finally got her to answer) vehicle was totaled and she would call me the next day with options. JAN 10TH i had to contact Lisas supervisor to find out my options that is when i was told to contact my insurance. For several days mendota would not return any communication with my agents. 

  It was also that at this time I was told by ******** the $25,000 insurance limit would be reduced by the cost of storage at Action Auto. It was at Action Auto for way longer than need be due to **** refusing to return communication to let me know what to do with vehicle. The check that they will at some point send my insurance if we can get ahold of them should in no way be reduced by storage fees from their lack of communication. 

  The communication on Jan 23 again started by us was after several un returned emails, text, and phone calls asking mendota to release vehicle to state farm for over a week.  Due to mendotas lack of communication im already assuming getting the check from them is going to be a nightmare once my insurance is done. Its been a horrible experience dealing with mendota. 

  I want quick effective communication and a quick release of check when the time comes. I feel the need to not commmunicate from mendota is hoping I will let this go. 

  
  Sincerely,
  
  **** *******

  Business Response

  Date: 02/04/2025

  February 4, 2025
  
  Better Business Bureau
  ********************************************************************
  
  RE:
  BBB Complaint ID:         22847446
  Subject/Complainant:     **** Minchew 
  Insured:                          ***** ********
  Claim Number:               4224013216
  Date of Loss:                  12/14/2024
  
  
  Dear ******,
  In response to the Complainant regarding the rejection of our response on January 29, 2025, please find our updated explanation and actions taken.
  

  On December 18, 2025, a statement was obtained from Mr. ******* by a claims assistant. Two days later,Mr. ******* was contacted by ****, who agreed to arrange a rental vehicle for him. During this conversation, permission was granted for Mendota to retrieve Mr. ********* vehicle from Action Auto to prevent any further storage charges.Mendota subsequently submitted an assignment to ****** for the vehicle pickup.
  

  Unfortunately, the pickup was delayed due to Action Auto advising that a verbal release was required from *********** COPART received notice of clearance for pickup on December 27, 2024,and the pickup was successfully completed on December 31, 2024. Mendota paid an advance charge of $743.35.
  

  On January 7, 2025, the vehicle was declared a total loss, with a fair market value of $27,085.00.Excluding the advance charge and incurred rental costs, the property damage value alone exceeds the property damage limits of the policy.
  

  We apologize for any delays or inconvenience Mr. ******* may have experienced. Upon receipt of the subrogation demand from his carrier, we will work diligently to resolve the claim in accordance with the limits of our policy.
  

  Please do not hesitate to contact me if you have any questions or require further clarification.
  

  Sincerely,
  ** ***
  Director-Claims
  ************
  Mendota Insurance Company

• Initial Complaint

  Date:01/21/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On January 13th, a driver insured with Mendota hit my car. The driver turned too sharp and ended up on my side of the road unable to stop and hit my car. The driver is 100% at fault. The adjuster is playing games claiming the responsibility for the accident is shared. I provided photos showing the other driver's car is on the wrong side of the road. They don't return calls, don't call back as promised. Terrible company to deal with

  Business Response

  Date: 01/31/2025

  January 31, 2025
  
  Better Business Bureau
  ********************************************************************
  
  RE:
  BBB Complaint ID:                   22840982
  Subject/Complainant:            **** *****
  Insured:                                   ***** Rand                 
  Claim Number:                        **********
  Date of Loss:                           1/13/2025
  
  
  Dear ******,
  
  Our insured reports that she was attempting to make a left turn onto Summer Palace Way from ***********************, when the Complainant who was attempting to make a right turn from ***************** onto ***********************; struck the driver side door area of her vehicle with the front of his vehicle. 
  
  Mendotas investigation at this time has failed to find our insured liable for this loss and has suggested that the Complainant pursue his damages against his own insurance carrier.  There was no police report nor any independent witness to corroborate either version of occurrence.
  
  Sincerely,
  ******* ******
  Director-Claims
  ************
  Mendota Insurance Company

  Customer Answer

  Date: 02/02/2025

   
  Complaint: 22840982
  
  I am rejecting this response because:

  The claim was unjustly denied despite clear evidence demonstrating that Ms. **** was at fault. I am requesting that Mendota Insurance reassess the claim in light of the photographic evidence and applicable Nevada traffic laws.
  Facts of the Collision
  On January 13, 2024, at the intersection of ***************** and *********************** in ******, I was driving southeast on *****************, preparing to make a right turn onto ***********************. Ms. **** was traveling northeast on ***********************, attempting to make a left turn onto ******************
  I slowed down to ensure a safe turn when Ms. **** approached at an excessive speed, cutting her turn too sharply and encroaching into my lane. I came to a complete stop to avoid a collision. Despite this, Ms. ***** front driver-side door struck the front driver-side bumper of my vehicle, causing visible damage.
  At the time of the impact, my vehicle was completely stationary, and Ms. ***** vehicle was in my lane, violating Nevada traffic laws.
  Photographic & Legal Evidence
  I have attached photographs of the collision showing:
  Ms. ***** vehicle improperly positioned in my lane at the moment of impact.
  My vehicle fully stopped and still outside the intersection.
  The damage to my vehicles front bumper, consistent with a side impact from Ms. ***** turning maneuver.
  Additionally, Ms. **** violated multiple Nevada Revised Statutes (NRS), including:
  NRS 484B.223 Failure to yield when making a left turn.
  NRS 484B.207 Failure to remain within the proper lane.
  NRS 484B.603 Failure to maintain control and operate a vehicle at a safe speed.
  NRS ******* Failure to provide proof of financial responsibility (insurance) at the scene of the accident.
  Given this overwhelming evidence, the determination of shared liability or denial of my claim is unfounded. My own insurance provider, *****, reviewed the same evidence and determined that I was not at fault.
  
  Sincerely,
  
  **** *****

  Business Response

  Date: 02/11/2025

  February 11, 2025
  
  Better Business Bureau
  ********************************************************************
  
  RE:
  BBB Complaint ID:          22840982
  Subject/Complainant:      **** *****
  Insured:                           ***** Rand                 
  Claim Number:                **********
  Date of Loss:                   1/13/2025
  
  
  Dear ******,
  In response to the rebuttal from the Complainant, our insured is adamant also regarding her version of the loss in that the Complainant was not at a standstill at the time this accident occurred. 
  
  Our insured reports that she was attempting to make a left turn onto Summer Palace Way from ***********************, when the Complainant, who was attempting to make a right turn from Summer Palace Way onto ***********************, struck the driver side door area of her vehicle with the front of his vehicle. 
  
  Again,Mendotas investigation at this time has failed to find our insured liable for this loss and has suggested that the Complainant pursue his damages against his own insurance carrier.  There was no police report nor any independent witness to corroborate either version of occurrence.
  
  Sincerely,
  ******* ******
  Director-Claims
  ************
  Mendota Insurance Company

  Customer Answer

  Date: 02/11/2025

   
  Complaint: 22840982
  
  I am rejecting this response because the other driver hit my car as I was stopped. She is at fault. Look carefully at the shape of the impact on your insured front driver door. The impact clearly shows she was in motion at the time of the impact. Had I been in motion and hit her car, the impact on her door would have been flat instead of progressive.

  I have also filed a formal complaint with the Nevada Division of Insurance as you are clearly handling this claim in bad faith.

  
  Sincerely,
  
  **** *****

• Initial Complaint

  Date:01/09/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 08 Jan 2025 at approximately 1740 hr in ****************, ** (cross streets ****** and ********), we (wife and two children in vehicle, seatbelts on) were impacted by a vehicle driving on ******. Individual was in turn lane on green; we were traveling with oncoming traffic, middle lane out of three + turn lane, with a green light, when said individual crossed into the path of oncoming traffic hitting our vehicle. Said vehicle who turned into our vehicle upon and after impact was facing with traffic and proceeded to attempt to drive off after impact in *********** and not pull off. Car that caused the impact (not ours) got only so far (about a quarter a mile up the road) and stopped in the middle lane of 3. Driver of the ***** Civic with alleged insurance through Mendota was located through brokerage based on phone # given. Driver of vehicle, female, 26 years old, non-English speaking spoke with b/f who arrived later and police. 2010 ***** Civic that hit us was unregistered (no visible plates) and allegedly had unlicensed driver. Police collected report to include phone number of driver, her name and policy from boyfriend. Police officer handling her story stated to our police officer "he was getting ready to write tickets to his party". No tickets issued to us; we were clear and in the right of way on a green light when she turned left on a green into oncoming traffic. We provided our insurance, license and occupant details along with driver licenses for proof of identity. Contacted this insurance company today and already are stalling. No recorded message system working to account for details of incident and insurance broker not returning phone calls when they said they would return calls. The vehicle this unlicensed driver hit was a 2018 Subaru Forester with under ****** miles on it. We want appropriate and quick resolution and given light of what we have read, we are unsure as to whether this company is legitimate based on the prolific amount of complaints.

  Business Response

  Date: 01/14/2025

  January 14,2025
  
  
  Better Business Bureau
  Serving ***************** and the *********
  ****************
  *************************
  
  
  Re:      
  BBB File Number:      22791260
  Complainant:             ****** *******
  Policy Holder:             Yomeli ******** Aular *********
  Claim Number:           0525000079
  Date of Loss:              01/08/2025
  
  
  Dear ****** *******,
  
  This letter will serve as a response to the complaint filed by you regarding the claim for the 2018 ****** *********.
  
  As of this writing, we have spoken with you regarding your vehicle damages. The adjuster obtained your liability statement regarding the loss and has set up an assignment for your vehicle to be picked up from the tow yard. Our records show that your vehicle is scheduled for pick up between today and tomorrow. The Adjuster has attempted numerous times to reach our policyholder to obtain a liability statement to determine if we are at fault for this loss. To date, our insured has not responded to our contact attempts.
  
  In order for us to proceed with the handling of your vehicle damages, we are pending our insureds statement and/or a copy of the police report. Also, we may be able to move the claim forward if you have and are able to provide any photos of our insureds driver's license and vehicle license plate taken at the scene of the accident. If you have such photos, please forward them via email to ************************************************************************************************************* and put the claim number in the subject line of the email.
  
  Please contact me if you have any additional questions.
  
  Sincerely,
  *** ****
  Claim-Director
  Mendota Insurance Company 

• Initial Complaint

  Date:12/28/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was told to come inside the office to make a payment at freeway insurance in order to renew my insurance. Once I get there I was told by Mendota insurance that I cannot renew my policy unless I add every member in the household on my insurance. I explain to them that the person that is living at the address has their own insurance and private vehicle. They asked for proof and it was sent over. They then said two people with the same insurance cannot live in the same household and either that person cancel their insurance and be added to mine or I need to added on theirs. Ive had insurance all my life and have never came across this. They then proceeded and said they cannot renew it. I would like for this to be further evaluated because the proof was sent over and this company continue to give me a hard time. I still was unable to get insurance because of their ignorance.

  Business Response

  Date: 01/06/2025

  01/06/2025 - please find attached response and supporting documents 

• Initial Complaint

  Date:12/02/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Mendota has failed to respond to any calls within the last month. The wreck happened in July and we have only been followed up on part of the claim. The adjust ******* ****** is consistantly avoiding my calls and also not returning messages. I called the other number provided and it rings and places me on hold for 45-min to and 1 hr at a time. This is a terrible company to have. I will start gathering all information for our attorney. It seems like that is the only way this company responds

  Business Response

  Date: 12/05/2024

  December 5, 2024
  
  Better Business Bureau
  ********************************************************************
  
  RE:
  BBB Complaint ID:         22628283
  Subject/Complainant:     ******* Rodriguez 
  Insured:                          **** ******
  Claim Number:               4224007938
  Date of Loss:                  07/23/2024
  

  
  Dear ******,
  In response to the complaint filed by ******* ********* on December 2, 2024,please find our responses.
  
  The file handler was recently unavailable due to an emergency. A colleague subsequently has reached out on their behalf and directly requested that the Complainant forward estimates and photos of the damaged items directly to them for processing. Upon receipt of this information, we will review and work towards a resolution with the Complainant.
  
  We apologize for the delay and inconvenience this may have caused the Complainant.We will work diligently to bring this matter to a satisfactory conclusion. Please do not hesitate to contact me with any questions.
  
  Sincerely,
  ** ***
  Director-Claims
  ************
  Mendota Insurance Company