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Find a Location

Avianca Holdings S.A. has 4 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Country
    Please enter a valid location.
    • Avianca Holdings S.A.

      1670 NW 82nd Ave Doral, FL 33191-1045

    • Avianca Holdings S.A.

      8125 NW 53rd St STE 111 Miami, FL 33166-4607

    • Avianca Holdings S.A.

      8333 NW 53rd St STE 100 Doral, FL 33166-4784

    • Avianca Airlines

      122 East 42nd Street, Suite 2525 New York, NY 10168

    Business ProfileforAvianca Holdings S.A.

    Airlines
    HeadquartersMulti Location Business
    The Complaints and Reviews shown on this HQ profile may have been submitted against either the HQ itself or one of the corporate-owned locations found under "Find Locations".

    Additional business information

    Additional Info:
    For further assistance please contact Debtor's attorneys:

    Party 1: Avianca Holdings S.A. (Debtor)
    Tax ID / EIN: 00-0000000

    Atty: Evan R. Fleck
    Represents party 1: Debtor
    Phone: 212-530-5567
    Email: [email protected]

    Atty: Zachary R. Russell
    Represents party 1: Debtor
    Phone: 212-849-7531
    Fax: 212-849-7100
    Email: [email protected]

    Atty: James C Tecce
    Represents party 1: Debtor
    Phone: 212-849-7199
    Fax: 212-849-7100
    Email: [email protected]
    See all additional business information

    At-a-glance

    Customer Reviews

    1.02/5stars

    Average of 96 Customer Reviews

    Customer Complaints

    404 complaints closed in last 3 years

    51 complaints closed in last 12 months

    Customer Reviews are not used in the calculation of BBB Rating

    Reasons for BBB Rating

    Related Categories

    Business Details

    This is a multi-location business.

    Find a Location

    Avianca Holdings S.A. has 4 locations, listed below.

    *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

      Country
      Please enter a valid location.
      • Avianca Holdings S.A.

        1670 NW 82nd Ave Doral, FL 33191-1045

      • Avianca Holdings S.A.

        8125 NW 53rd St STE 111 Miami, FL 33166-4607

      • Avianca Holdings S.A.

        8333 NW 53rd St STE 100 Doral, FL 33166-4784

      • Avianca Airlines

        122 East 42nd Street, Suite 2525 New York, NY 10168

      Headquarters
      1670 NW 82nd Ave, Doral, FL 33191-1045
      BBB File Opened:
      12/8/2000
      Years in Business:
      65
      Business Started:
      8/11/1958
      Alternate Business Name
      • Avianca, Inc.
      • Avianca Airlines
      • AviancaTaca Airlines
      • Avianca Costa Rica S.A
      • Avianca Leasing, LLC
      • Avianca Taca Holdings S.A.
      • Avianca-Ecuador S.A
      Business Management
      • Mr. Juan Sarabia, General Manager
      • Ms. Jenny Martins, Refunds Department
      • Ms. Consuelo Torquemada, Coordinator
      • Mr. Rolando Damas, Commercial Manager
      • Mr. Marielos Lopez
      Contact Information

      Principal

      • Mr. Marielos Lopez

      Customer Contact

      • Mr. Juan Sarabia, General Manager
      • Ms. Jenny Martins, Refunds Department
      • Ms. Consuelo Torquemada, Coordinator
      • Ms. Brenda Frohlich, Treasurer
      • Mr. Rolando Damas, Commercial Manager
      • Mr. Marielos Lopez

      Customer Complaints

      404 Customer Complaints

      Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

      File a Complaint

      Most Recent Customer Complaint

      10/01/2023

      Complaint Type:
      Service or Repair Issues
      Status:
      Unanswered
      Avianca has predatory business practices. It not only lost my elderly mothers checked luggage en route from *** to *******, *********. But they also charged us $90 each way for that lost bag when online the price was only $45. They never stated their price for checked luggage would be $90 if we paid at the airport. In addition to losing my mothera luggage they have failed to deliver her luggage to our hotel as they had promised in our claim and instead closed that claim demanding we go to the airport to obtain the lost luggage. My mother is an elderly cancer patient and this negative experience has caused us so much distress that her health has suffered. We deserve to not only be refunded the $90 for the checked luggage fee but also be compensated for the fact they lost our luggage and failed to deliver it to our hotel as promised. I will also be seeking legal representation if my claim is not resolved satisfactorily. Avianca claim number: MGAAV61495425

      Customer Reviews

      96 Customer Reviews

      What do you think? Share your review.

      How BBB Processes Complaints and Reviews

      Start a Review

      Most Recent Customer Review

      Evelyn P

      1 star

      04/15/2024

      My husband and I paid for first class tickets and the plane we flew did not have first class. We have been seeking reimbursement for the past 2 years and always given the run around.

      Local BBB

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