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Business Profile

Auto Service Contract Companies

Next Auto Protection Inc

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Auto Service Contract Companies.

Complaints

Customer Complaints Summary

  • 20 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:06/07/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I've been calling 3 weeks straight haven't got any answers no replies I have left several messages and where my vehicle is at they are waiting on next auto protection to give them a call as well but have not responded either my name *********************************'s Concerning My 2008 Cadillac Escalade- [Quality auto service] where my vehicle is at now I have done business before with this same company never had this problem What's going on? They talk with a Tech and they've supposed to be sending out a Tech and a Tech never showed it up I need response immediately.

  • Initial Complaint

    Date:04/20/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have a policy with them for $139. It doesnt cover everything I needed so I called numerous times to cancel my policy with no answer. My original cancellation, I was told to mail their corporation a letter stating I wanted a prorated refund along with my information. I have done that back in December **************************************************************************************************************** my bank statements they have continued to take money out of my account without regards to answering me my phone calls and my emails. I want my money back. I no longer have the vehicle on the policy and despite that knowledge they have still not given me my money back. Direct deposit, no checks. I am no longer sitting patient waiting for my money in the mail.

  • Initial Complaint

    Date:01/25/2023

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I had been told over the phone that my monthly pay would be 115$. When I got the charge it was for 139$. I had spoke to a lady who said she would email me her info as I would be speaking with her she would be my Warrenty rep (or something along those lines) she never gave me her number email no contact info. Never received my Warrenty card but they sure did take the money. They never answer the phone and dont return calls. Absolute scam and fraud

  • Initial Complaint

    Date:01/05/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Was sold a car warranty on 12/29/22 it was $129 down. They deducted the money 1/3/23 from my account. They was supposed to send me information about the warranty. I have tried a 9 times to contact them and left a message and can not reach anyone or have anyone get back to me. Its got to be a scam. I need to pursue this further but have trouble getting information on them

  • Initial Complaint

    Date:01/02/2023

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    No contesta las llamadas, le hice dos pagos uno de 129 y otro de ****** y tengo el carro en un diler. Tuve que pagarme un servicio de gra por qu el que ellos me deban propiciar no contestan

    Business Response

    Date: 01/04/2023

    Hola **************************** disculpas por las molestias y el malentendido. Deber comunicarse con el administrador de reclamos para presentar un reclamo al ************. Sin embargo, seguimos adelante y emitimos un reembolso de su ******** inicial de $ ****** nuevamente en la tarjeta registrada, y cancelamos su pliza sin penalizacin para usted.

  • Initial Complaint

    Date:12/02/2022

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I was contacted by ******* and she told me that there business was bbb accredited and theyve been in business for 20 years.. which both where false advertisement when I checked the bbb website.. she told me that Id get an email confirmation for my purchasing there coverage and I havent gotten an email.. Ive left multiple messages for there company to contact me.. I want to cancel my policy and want a full refund.. falsifying information is a crime and horrible customer service.. no one answers there phone which is another problem for me.. I just want my money back, I dont want to deal with dishonest companies period.. I work hard for my money so being scammed and manipulated out of it isnt acceptable period..date of purchase was December 1 2022 and date I researched them was later on that night.. when I didnt recieve confirmation email from them and I read the reviews plus bbb information on the company that shows me that they completely lied to me about the fundamentals of what I was looking for accredited services which they are not but told me they where.. I knew then that I dont want anything to do with them

  • Initial Complaint

    Date:11/14/2022

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    This is the most *************** Ive ever seen, they dont answer phone calls and dont reply to email the ONLY reason this company exists is to SCAM and steal your Money, STAY THE **** AWAY FROM NEXT AUTO PROTECTION because you will be disappointed. I need you to cancel this policy immediately and refund my money . I never received anything in the mail and I checked your ratting on line, Im very disappointed on the review I now know why. I better not get charged anymore than what you already did, I will contact my bank if I have to yall are nothing but a scam,

    Business Response

    Date: 11/15/2022

    Hello, Feyessa

    I am unable to find any account in our system, under the information you provided. Do you happen to have an account number or different phone number it could be under? So I can do my best to get this resolved for you

    Customer Answer

    Date: 11/16/2022

     
    Complaint: 18399604

    I am rejecting this response because:

    Sincerely,

    *************************

  • Initial Complaint

    Date:10/27/2022

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On October 21,2022, I purchased a Car Warranty Policy for $139.00/month from an agent who called me. ***** spoke with a verifier, and finally a finance person, ********, who said she had a coupon to lower my rate to $119/ month. They said I would get an email immediately with the policy details and their personal contact information followed by the physical policy in the mail. They were all very *****************. I asked the name of the carrier but they only divulged that they are a leader in the industry, located in ************,A week later, after getting no email or policy, I sent a text to the number that called me. No response. My credit card was billed $139. I tried calling **************, which is also listed on my bill but the phone was busy. Another call, rang then was cut off.Based on the reviews seen here, this is a dishonest company. I filed a dispute with my credit card company since I cannot reach them. I would never do business with Next Auto Protection Inc again.

    Business Response

    Date: 11/15/2022

    Hello ********,

    While we thank you for your feedback, It is our top priority to make sure our clients are satisfied. It looks like we had you locked in for $119 a month with a $139 down payment to get the policy started. However, we apologize for the miscommunication. It looks like we spoke to you on 11/14/22, and issued a refund of your initial investment of $139 back onto the card on file. We also went ahead and canceled your account with no penalty at all to you. 

    Thank you 

  • Initial Complaint

    Date:10/26/2022

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I spent 119 for my protection plan. Service for my car anything mechanical will be paid and I will have a 100 deductible. I was told my other protection plan I purchased for 150 would be cancelled through them so I wouldnt have to contact them myself. I would get my deposit back and my plan would be cancelled. No one has responded to my email or phone calls for about a week now. No one has reached out and returned my calls concerning my refund

    Business Response

    Date: 11/15/2022

    Hello ********,

    While we thank you for your feedback,  It is our top priority to make sure our clients are satisfied. Our notes show we were able to cancel your other policy with Vehicle Protection Department, and you should be receiving a check in the mail for the refund of $150 as well to the address they have on file. We apologize for the miscommunication and hopes this resolves any concerns.

    Thank you

     

  • Initial Complaint

    Date:10/24/2022

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I been paying this place for months,and for months I have been trying to get a hold of someone to cancel the extended warranty coverage on my car .I have left several messages cant get anybody to answer the phone nobody will return any of my calls. I can't get anyone to cancel it so they keep taking money out of my account. I want the money back for the last couple months they took and to stop taking my money.

    Business Response

    Date: 11/15/2022

    Hello *****,

    While we thank you for your feedback, it is our top priority to make sure our clients are satisfied. We went ahead and issues a refund of your initial investment of $123 back onto the card on file, as well as canceled your account with no penalty at all to you. 

    However, please contact your administrator, ****** at ************ for any refund owed on the monthly payments. 

    We apologize for the miscommunication, and hope this resolves your concerns.

    Thank you 

     

Next Auto Protection Inc is NOT a BBB Accredited Business.

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