Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:07/22/2025

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I, ***** *****, am requesting that you cancel my Points Unlimited subscription, effective immediately, and provide a full refund of $2094, as I have not received any timeshare rentals since 4/25/24, with 360 days having passed, and in accordance with the attached contract, which outlines the terms, including the expiration date of 08/25', I am requesting reimbursement and anticipate a full refund of the membership fee. I have called (The only number listed goes to an answering service) with no call back, no response to my emails or messages! This is a complete scam and, after reading other reviews, this is an ongoing breach of contract. I will be taking this up with my attorney!

  Business Response

  Date: 07/24/2025

  We do apologize for any inconvenience. We will note your account to have someone within management reach out in regards to your concerns. 
  
  

  Customer Answer

  Date: 08/12/2025

  I received this letter vis us mail, but was out of town, and did not receive my mail until today 8/12/25. This case has been closed, with no response from Points Unlimited. They never made any effort to contact me to resolve this issue. Do I need to make another complaint, where this one was closed? Please advise thank you, ***** *****

  Customer Answer

  Date: 08/25/2025

  
  I received this letter vis us mail, but was out of town, and did not receive my mail until today 8/12/25. This case has been closed, with no response from Points Unlimited. They never made any effort to contact me to resolve this issue. Do I need to make another complaint, where this one was closed? Please advise thank you, ***** *****
  

  
  

  Business Response

  Date: 08/26/2025

  After reviewing your account, we have submitted it to upper management for further follow-up. We kindly ask for your patience as they conduct a full review in order to provide the best possible resolution to your concerns.
  In the meantime, if you have any additional questions, please do not hesitate to contact our customer service department, where a representative will be happy to assist you.
  
  

• Initial Complaint

  Date:06/20/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Was promised if I paid a sum of 2394 on 2/20/24.. they would rent out my weeks from my wyndham time share and I would make a profit when they were rented out. I only received a handful of rental request which are never available to be rented. They paused my contract without me knowing stating because I didn't respond to an email. When I called at end of 12 months to get my money back they stated my account was paused. They restarted it again and should be at my 12 months at this point to get my refund but can't ever get someone on the phone. They always state all lines are taken and someone will call back but never hear from them. Really needing my money back bc I have waited well over 12 months that they agreed to return money.

  Business Response

  Date: 07/10/2025

  I do apologize for the inconvenience. We will have someone reach out to you to discuss your account. If you have any questions before that, feel free to give us a call.                       

• Initial Complaint

  Date:06/05/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Paid Points Unlimited to market my rental property for 180 days and an additional 180 day if no sale occurred in the 1st 180 days. I did not receive what was promised and they have refuse to refund me my money. I have been calling endlessly and all I keep getting is someone will call me back but never did. I send a letter to ****************************************************** for a refund still no response to date

  Business Response

  Date: 06/17/2025

  After reviewing your account, I do see that we have contacted you on 5/29/2025, and we did reach your voicemail. We will set a callback for someone in customer service to give you a call as soon as possible. 

  Customer Answer

  Date: 06/17/2025

   
  Complaint: 23428631
  
  I am rejecting this response from Points Unlimited because:
  The information the business send BBB is a blatan Lie. They have not called me since I have been reaching out to them from around March of 2025. All I get is we will relay your message to the team. I called again on 6/17/25 their customer service # ************** and spoke with a Sparkle and ask for a refund and she said all she can do is to relay the message to the Points unlimited team. 

  Sincerely,
  
  ****** *******

  Business Response

  Date: 06/19/2025

  We last contacted you on the date above, and we were not able to reach you. I do see it is noted on your account to give you a call, and someone will be reaching out to you within management to do so. We appreciate your patience.            

  Customer Answer

  Date: 06/23/2025

   
  Complaint: 23428631
  
  I am rejecting this response because Points Unlimited has never called me back as their receptionist and over flow office claims. All I want is my refund for service not rendered as promise and until I receive my check and it clear the bank am not satisfied.
   
  Sincerely,
  
  ****** *******

  Business Response

  Date: 07/10/2025

  I do understand your concern and we are taking the time to review the account and we will follow up with you. If you have any questions you can give us a call within customer service. We look forward to speaking with you to address your concerns.         

  Customer Answer

  Date: 07/16/2025

  Disappointed that my complaint against Points Unlimited has been closed without my refund of $2,394. Totally disappointed in BBB. A warning to potential customers ********************************************* is a deceiver, thief, and my wish is that they get a taste of their own medicine. 

• Initial Complaint

  Date:06/04/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was approached in May 2024 to list six of my **************** Vacation weeks for rental. I was assured that the $300 per week that I was asked to pay ($1,800 total) would be refunded if I did not receive any rentals from their marketing efforts. The original timeline I was given was 180 days. With no successful rentals after 180 days I contacted them for my refund. I was told that they would extend the contract another 180 days and if after that timeframe, I have not received any successful rentals I would be eligible for my refund. Well, one year came and went in now May 2025. I contact the company and was reassured that its not a problem. They will get somebody to work on my refund and contact me back within a week. (Spoke with ******). No contact. So I reach out again. I am told they will get someone to call me. (Spoke with ******). Nobody calls. I call again. Im told it will be elevated to a manager and will take up to three days. (Spoke with ******). Again no contact. I call again and told theyre not sure whats happened. It will again be sent over to a manager and I should hear back within 24 to 48 hours. (Spoke with unknown female customer support). No call. I call multiple times only to be placed on holds which automatically end my calls after 76 minutes! So when I call yesterday (spoke with ******), I explain I havent received any call in over a month so I will continue calling every 20 minutes until I can speak with a manager. Then my phone number is blocked at 3:30pm. I call using a different number and speak to Maya at 3:36pm and she reassures me she will put me on hold and get a manager on the line. I end up forwarded to a voicemail for *****. I left another voicemail asking for a call. NO CONTACT AGAIN!! I have sent emails to customer support with no response. The link to the property and website now both do not work. I just want my refund.

  Business Response

  Date: 06/05/2025

  I do understand the concern, and we will make sure that we revise your account to ensure you have access to reach out to customer service. It looks like an offer was sent to your account on 3/26/2025, and we did not get a response in regards to the offer. We will make sure someone follows up with you in a timely manner.

  Customer Answer

  Date: 06/05/2025

  The last offer I received was on March 3, 2025 at 1:41pm for dates March *****, 2025 in *********. I responded at 10:01pm that no dates were available for that time period. 
  

  Every offer I have received I responded immediately (July 24, 2024 - responded the July 25, 2024; August 21, 2024 - responded  August 22, 2024; December 9, 2024 - responded December 10, 2024; January 15, 2025 - responded same day; February 5 - responded same day. Either none of the requested dates were available at the requested location or the offers were cancelled. 

  Customer Answer

  Date: 06/10/2025

   
  Complaint: 23417681
  
  I am rejecting this response because: as I responded on June 5th I responded to every offer; none were successful. When I attempted to call again this morning my number remains blocked. This is not professional communication. I want a full refund of the $1,800 USD that I paid.
  
  Sincerely,
  
  ******** ******

  Business Response

  Date: 06/19/2025

  We will have someone from management reach out to you due to your concerns. You should have the ability to communicate through customer service, but we will verify that you have our correct customer service number and information at the time of communication.  The last offer was released on 3/26/2025, and we did not receive any response in regards to the offer within the timeframe to be able to move forward.          

  Customer Answer

  Date: 06/23/2025

   
  Complaint: 23417681
  
  As per my response June 5th: I responded to every single offer and each and every time the location or date was not available.
  

  I am rejecting this response because: firstly you ignored my June 5th response and my weeks have never been successfully rented despite every offer being responded to.
  

  My number remains blocked and I cannot call the customer service number: 
  **************

  Refund my $1,800 USD and my complaint will be withdrawn. 
  
  Sincerely,
  
  ******** ******

  Business Response

  Date: 07/15/2025

  We do apologize for any inconvenience  and also that you provide us with the opportunity to conduct a review on your account and have upper management follow up with you in regards to the account. We do have higher call volumes throughout the middle of the day and we ask that you do reach out to customer service if you need any assistance moving forward.        

  Customer Answer

  Date: 07/17/2025

   
  Complaint: 23417681
  
  I am rejecting this response because: Points Unlimited continues to have my number blocked. They have failed to contact me by phone, email or paper mail. They have failed to refund my money. 
  
  Sincerely,
  
  ******** ******

• Initial Complaint

  Date:05/02/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This company promises to sell time share property that I was due. I paided them ******* to do so. They gave me a return date of 30 to 90 days to see results. And a one year money back. Well as of April 20 2025 it has been one year. Now when I call no one answers no one returns my calls. I tried talking to them when they did answer about the issue back in January 2025. Now may 2 2025. I have been calling for weeks I order to try and get my money back but they have not answered or returned any calls

  Business Response

  Date: 05/05/2025

  I do understand the concern, and we do apologize for any inconvenience. We will review the account and have someone from upper management follow up with you. 

• Initial Complaint

  Date:03/12/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Points Unlimited called me on 1/17/2024 to get me *** sell my points for my time share. I paid $300 for 6 points with the promise that people were waiting as we spoke. I received several requests which I returned, and they decided after that they didnt want it. I spoke to ***** **** on a private number that no longer exist. Every time I call now they put me on hold for 15 minutes then come back and say very busy with other customers. NEVER CALL BACK. This is the info I kept.6 weeks available to rent Rent a maximum of 8 per year ***** hundred per week $399 per week activation fee Points Unlimited ************** ***** **** ext. 333 ************** at his desk $1800 paid to Owners rental program 1/22/2024 800-427-1023

  Business Response

  Date: 03/13/2025

  After reviewing your account I do see that we did send out an offer to the account that was not responded to. We do need a response to move forward with the booking process. We will notate the account to ensure you receive a callback from a representative.

• Initial Complaint

  Date:02/11/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  on 2/19/24 *********** offered to assist with selling time share options in exchange money was given to them. They requested to have at least 6 months before requesting a refund. I gave them more than 6 months and they did not sell any time. I requested a refund and they ignored me. I called on 2/7/25. They put me on hold for hours. Requested a call back and no one ever called back.

  Business Response

  Date: 02/11/2025

  I do see that we did send out your first offer on 5/2/2024 we never got a response from you in regards to accepting the offer. We sent out a second offer on 06/12/2024 and still no response in regards to the offer. We do want to make sure you are receiving emails and we will set a callback for customer service to reach out to you directly. We also sent out a test email to verify you are receiving our emails. 

• Initial Complaint

  Date:01/25/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Back on April 16, 2024, I was contacted by Points Unlimited and told that for $2394, they could sell my six weeks that I have through *** for a minimum of $1600 per week. I hesitated and even told the man I would need to speak to my husband before committing. He went on to pursuade me to do it anyway. He said it would take 180 days until receiving offers. Once I did receive an "offer", I followed the directions and there was nothing on the *** page that where the email with the offer instruct that I go. When I called ***, they informed me that they are not affiliated with Points Unlimited and that they had received multiple calls about this program and that it is fraudulant. Points Unlimited refuses to refund the $2394 because I signed saying I had 10 days to resend the offer. Well, if I wouldn't get an offer for *********************************************************** 10 days. I want my money back, as well as the interest that has accured on my credit card.

  Business Response

  Date: 01/31/2025

  After reviewing your account I do see that we have sent out offers to your account which none of them have been accepted or responded to on your behalf. We did reach out to you via email as well as left voicemails to ensure you received them. We are working to get the account resolved as of right now and ask that you communicate with customer service with any concerns. 

  Customer Answer

  Date: 01/31/2025

   
  Complaint: 22858756
  
  I am rejecting this response because I tried to accept the offers, but when I went to the website the emails told me to go to, there was nothing there.  When I called for assistance, they told me I had to contact *** and when I contacted *** and got into the website, there were no offers there.  
  
  Sincerely,
  
  **** ******

  Business Response

  Date: 02/17/2025

  We have set a callback for customer service to reach out to you to assist you in the process and walk you through it to resolve any issues or concerns you are having. Please allow ***** hours for someone to reach out. If you would like to speak with someone immediately please use the toll free customer service department phone number to speak with an agent.

  Customer Answer

  Date: 02/27/2025

   
  Complaint: 22858756
  
  I am rejecting this response because:  I have not been contacted by their customer service.
  
  Sincerely,
  
  **** ******

  Business Response

  Date: 03/13/2025

  After reviewing your account it does look like customer service did reach out in regards to your account and we received a voicemail. We will reset a callback for your account to ensure someone does reach out. If you would like to reach out to confirm the contact information we have on file please feel free to do so.

• Initial Complaint

  Date:12/23/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have been scammed out of thousands of dollars no one returns phone calls and keep giving me the run around was told that I was receiving a check on the 6th of this month and haven't received anything and now they won't answer or return my calls I have ask for refund multiple times and gets no where

  Business Response

  Date: 12/23/2024

  After reviewing the account it looks like we did speak with you on the 17th of December and we did explain that accounting would be following up with you but due to the holidays there may be a bit of a delay. We do appreciate you patients and want to assure you a representative will be reaching out to you soon.

  Customer Answer

  Date: 01/07/2025

  These people  are real crooks I have  been  dealing with this  since April of 2024 almost a year  they do not return  my calls always some one will call you back in 24 to 48 hours  now they  won't even answer  my calls  something needs to be done times are to hard for people to  be scamming points unlimited are lying to people  took my ******* and haven't  received nothing in return when  was told  I will receive something in 180 days  it has been almost doubled that

  Customer Answer

  Date: 01/23/2025

  These people  are real crooks I have  been  dealing with this  since April of 2024 almost a year  they do not return  my calls always some one will call you back in 24 to 48 hours  now they  won't even answer  my calls  something needs to be done times are to hard for people to  be scamming points unlimited are lying to people  took my ******* and haven't  received nothing in return when  was told  I will receive something in 180 days  it has been almost doubled that

  Business Response

  Date: 01/24/2025

  Hello,
  I did go ahead and review the account and see that we did get an offer over as well as speak with you on 01/17/2025. I also see with the last email we did inform you that due to holidays that we are catching up on all call backs. I understand your concerns and will make sure we have a manager reaching out to you early next week as we are closed over the weekend.                   

• Initial Complaint

  Date:12/01/2024

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Ive reached out to my points so May times and Im just tired . I owed for purchasing 4 bags of on two occasions for the purchase of Mothers frosted cookies ! It has just fell on deaf ears . So this is my next resort

  Business Response

  Date: 12/04/2024

  We are not able to pull up any account with the information you have provided. We also do not sell any sort of food products. We are a rental company.