Complaints

This profile includes complaints for Campbell Property Management's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Campbell Property Management

  1215 E Hillsboro Blvd Deerfield Beach, FL 33441-4203

• 

  Campbell Property Management

  525 NW Lake Whitney Pl Ste 202 Port Saint Lucie, FL 34986-1605

• 

  Campbell Property Management

  401 Maplewood Dr STE 23 Jupiter, FL 33458-5850

• 

  Campbell Property Management

  3918 via Poinciana STE 9 Lake Worth, FL 33467-2991

• 

  Campbell Property Management

  8010 N University Dr Fl 1 Tamarac, FL 33321-2151

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:04/17/2024

  Type:Customer Service Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I can not log into my online portal.My last community had Campbell as well, not sure if that's the issue as I am unable to revive any information or help.I reset my password THREE times and I still can't log in.

  Customer Answer

  Date: 04/18/2024

  Please close this complaint. Business solved problem. 

  Business Response

  Date: 04/18/2024

  ****: 

  Sorry you are experiencing issues accessing the portal. I have shared your message with both your Property Manager and our systems expert, ***********. I have also provided them with your name and contact information so they can assist you in accessing the portal. ***** can be reached at ******************************************************* Thanks. 

• Initial Complaint

  Date:03/29/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I currently live at a property managed by Campbell Property Management called The ********************** in ******************, **. I have tried to calling, emailing, whatever I can do to get someone at Campbell to listen and act on my issue and I have had zero follow through. I've asked for property managers, regional property managers, and directors. I get sent to voicemail and never hear back after I leave a lengthy and descriptive voicemail. I'm submitting this complaint in hopes to get the business which my community pays good money to manage our Issue:The issue has been going on for several years and I think the noise has finally gotten to me enough that I have to find a solution before I go nuts. It is basically a low hum (sounds similar to a generator or if you put a massage gun and had it constantly hitting against a wall). The noise is constant, never stops, and for me it can be heard mostly through the vents but there doesnt seem to be one true source of the noise. *** ruled out my AC, anything electrical, and Im 90% sure it is nothing in my condo. My neighbors apparently also hear it and Im believing it is something in one of their units. Units 101 and 203 I believe are the units I share walls with but I could be wrong. I just had an AC guy out and he believes it is one of their dryers as the noise is quite loud coming out of the exhaust opening on the side of the building. Other guesses are bathroom fans that are not switched off, a bad AC unit from one of them (there is one AC unit outside that looks quite small and not in great shape), or if they have a dehumidifier/computer/or something else running constantly close to the vent.

  Business Response

  Date: 04/01/2024

  ****: 

  I spoke with the property manager and the regional director for your community. They shared email communication with me that you were informed that the noise is coming from your neighbor's dryer vent while running. She needs to have her dryer vent cleaned for this noise to subside. This was relayed to your neighbor as well. Thank you. 

  Customer Answer

  Date: 04/02/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  

  I would like to add that Campbell Property Management did nothing but it was the *** president that actually resolved the issue. My issue is resolved but my dissatisfaction with Campbell has not changed
  
  Sincerely,
  
  *************************

• Initial Complaint

  Date:03/13/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On February 28th 2024 our community had our annual meeting. At this meeting my husband and I requested that the meeting be adjourned as the meeting was not noticed properly, all intents for the board were not included, ballots and proxies were not sent out to residents. Our property managers response " I don't mind going home early." When we asked about our intent that was sent via certified mail, signed for and received well before the deadline, her response " she sends a lot of certified mail." After an uproar from our current President and Vice President of the board, who went as far as name calling and threating us the meeting was adjourned and the residents left. That same evening we emailed the Regional Director and VP of Palm beach to inform them of what happened. Till this day NOBODY from Campbell Property Management Company has responded to the email or addressed the situation with the residents. As expected after the threat from the President of the Board we received a violation notice for something that is CLEAR in our bylaws and allowed. When we questioned the violation and pointed out to Campbell that the section in the bylaws they included as reason for violation is actually in agreement with us, they simply closed out the violation with no response and no notification. It took me to go online to see that the violation was closed.At the same time there are other homeowners in violation of what they accused us of and of course those homeowners were left alone. I have requested documents from them and of course nothing! We are still waiting to hear what happened with our intent to run for the board and to actually have an election for 2024. My advise to anyone managed by Campbell Property Management is to question everything especially violations and call out the selective enforcement. They are terrible at communicating with residents and our property manager has absolutely no way of speaking to people, especially people who don't agree with her.

  Business Response

  Date: 03/15/2024

  ***:

  I reached out to your Property Manager to see what happened. She told me that, yes, she missed the intent amongst other pieces of certified mail you sent for records request. She is sorry about that, which is why she moved forward to reschedule the annual meeting in 30 days. The Annual Meeting is now scheduled for April 4. All of the proper documents were mailed out for this meeting. She is also emailing out the notice, which includes the updated proxy/ballot, prepared by the attorney, with your husbands name on the ballot. 

  As far as the violations go, your property manager has stated that she has responded to your photos of violations around the community and has directed you to the by-laws. She also mentioned that the current Documents of the association are extremely vague and insufficient. She is working with the board to get the rules and regulations updated ASAP. 

  Customer Answer

  Date: 03/19/2024

   
  Complaint: 21430372
  
  I am rejecting this response because: It took a BBB complaint to get an update on what happened to our ballot. This ballot was delivered January 25th 2024, you telling me it took a month and 3 days for our PM to open her mail? 

  This is the first we hear about this incident since February 28th 2024. Not a single response from your directors and no communication from our PM, instead a retaliation violation was sent our way. 

  Violations should not be sent based on a homeowner sending pictures or based on someone's feelings, instead they should be sent because that's what our by-laws call for. At this very moment our by-laws are being enforced selectively. No matter how insufficient our by-laws may seem, they are still there and still need to be adhered to until they are changed by member vote.

  Sincerely,
  
  *********************

  Business Response

  Date: 03/19/2024

  The violation was cleared from the system. According to the property manager, the association's governing documents, rules and regulations and by-laws are insufficient. She is currently working with the board and the association attorney to get all of this figured out so that the rules are clear to all residents. 

  Customer Answer

  Date: 03/20/2024

   
  Complaint: 21430372
  
  I am rejecting this response because: This violation is not cleared! Please see attachment...We are clearly being targeted for speaking out against the incorrect election process and community management.  

  Sincerely,
  
  *********************

• Initial Complaint

  Date:12/11/2023

  Type:Order Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  12/10/2023, attempting to obtain details for how the annual maintenance fees (and increases year-to-year) are determined, and how they are communicated. This desired information is relative to ********* recent legislative mandate - reference ********************** Bill of Rights (SB 1114/HB 919). I am considering the purchase of a condo and have been referred to both Campbell Property Management, and to the ***** of ********* for Sunrise Lakes IV, *** 3. I have contacted two different members of the current ***** of *** 3 directly, and was told to get that information from Campbell. Upon calling Campbell, the person said I need to get that information from the *****, and that Campbell is not responsible for a disclosure of details, beyond their contact with the existing *****.The recent legislation lists requirements for complete disclosure of past, present, and future maintenance fees, yet both parties deflect requests for this information to the other party. Among the apparent violations of the new legislation - as told to me by multiple existing residents - are (a) publishing the agenda for each meeting of the ***** for *** 3 in advance, and (b) publishing the minutes following a ***** meeting. Individual ***** members who have been repeated contacted by current residents for this information are now facing increases for both **** and ****, which will render many residents unable to continue living on fixed income within these communities. Many residents do NOT have computers or technical skills, unable to navigate a website-based approach to current data, and there is no provision nor attempt to provide simple hard copy documentation for how the monthly/annual fees are calculated.I am hoping Campbell will respond directly, so that I would not need to contact the *********** attorney general and the **** litigation team, due to the apparent violation of the new legislation.

  Business Response

  Date: 12/15/2023

  Hi ******: 

  I spoke with the Property Manager of the community and the admins at the office who take the calls and they said they have not spoken with you. Did you call another office? Regardless, here is the information you are looking for....***** to sending out the 14 day budget notice to all owners, we post a notice stating that there is a budget workshop by the finance committee where they will be looking at all figures for the current year and the new figures for the new year. All owners are welcome to attend. After this meeting, we send out the proposed budget 14 days prior to the budget meeting. As for how they are calculated, we see what we spent in each line item the previous year and what was under or over is taken into consideration for the next year's increase. We also contact vendors regarding any increases they would be imposing for the new year. Thank you. 

  Customer Answer

  Date: 12/16/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *********************

• Initial Complaint

  Date:07/07/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Campbell Property Management on 6/20/2023 wishes to incur a fine on property that is in compliance and will not modify the complaint as resolved on their website.

  Business Response

  Date: 07/10/2023

  *******: 

  If you have received a fine for a violation/complaint on your property, it should be addressed with your Board and/or the fining committee from your community association. 

  Customer Answer

  Date: 07/10/2023

   
  Complaint: 20269382
  
  I am rejecting this response because: Campbell's Property Manager is practicing unfair treatment in enforcing the rules with similar circumstances which gets investigated by them and not the Board. By enforcing rules unfairly he is selectively enforcing them which is illegal in the ****************. The photos are from similar properties in violation and not penalized.
  
  Sincerely,
  
  *****************************

  Business Response

  Date: 07/14/2023

  Campbell Property Management and their Property Managers act as agents for community associations and their board of directors. All violations are overseen by the board of directors at each community. We do not allow any of our communities to selectively enforce rules. All rules of a specific community are to be followed by all residents. 

  Customer Answer

  Date: 07/14/2023

   
  Complaint: 20269382
  
  I am rejecting this response because: the Board is not in the golf carts citing some instances as violations and not others, Campbell's property manager is doing the citing so the Board never knows who the Property Manager does not report.
  
  Sincerely,
  
  *****************************

• Initial Complaint

  Date:01/30/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This management company has towed m y car from my designated spot or from a valet-designated spot more than four times in 12 weeks. I own the condo I live in and have a right to park in MY spot. They towed a loaner car they KNEW I was driving and unable to retrieve from the company they use. I complained to Campbell personnel on-site several times and got towed AGAIN! I complained to the main offices and was never contacted in regards to that complaint and they are completely unresponsive to any resident=owner inquiries.

  Business Response

  Date: 01/31/2023

  ******: 

  I have spoken to your Property Manager, ******. The rental car was not registered and was therefore towed. According to your association's governing docs, vehicles that are not registered are towed away. 

• Initial Complaint

  Date:11/18/2022

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  A beautiful healthy tree was removed completely yesterday from ***************** in **********. I have contacted the property manager, ***********************, via email several times asking here for a copy of the permit or the arborist documentation from the *** regarding this tree removal. She is blatantly ignoring me. According to the Florida Statutes 2022, you cannot remove a healthy tree unless you have either a permit or documentation from an arborist from an onsite assessment performed in accordance with the tree risk assessment procedures outlined in Best Management Practices. Unless I receive the documentation I will state here that the Board and the *** are involved in illegal practices that destroy the environment.

  Business Response

  Date: 11/29/2022

  Yes the tree was removed. ************************* did it.

  Your property manager was not informed. She is looking into the permit and speaking with the arborist. Please speak with her, *********************** on this matter to rectify it. 

  Thank you!

   

  Customer Answer

  Date: 11/29/2022

   
  Complaint: 18432631
  
  I am rejecting this response because:

  I have requested a copy of the permit requested before the tree was cut. I have requested a reason why the tree was cut.  I haven't received any of these things. 
  Sincerely,
  
  ************************

  Business Response

  Date: 12/12/2022

  Per my last message, please ask your property manager for the reason the tree was removed and the permit. Thank you. 

• Initial Complaint

  Date:11/05/2022

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Beware Campbell Property Management maintains the worst accounting practices and customer service any business ever formed. For many many many years I have had monthly *** payments automatically deducted through the Portal provided by this company and never missed a payment. One month, I received an email that I was charged a late fee and and interest. As I reached out by calling and emailing month after month with no responses I continued to rack up additional late fees and interest, while continuing to have my monthly payment automatically deducted. Again with no changes to anything I have ever made and using the banking portal provided by Campbell I was able to talk with our property manager in person (after several attempts during assigned hours in which she wasn't there) and she instructed me to move up the date and that would resolve everything and she would take care of the late fees. This did not work and I had my issue brought to the Board. The property manager, speaking on my behalf lied to the board saying that I had set up my own bill pay and I had been delinquent in paying my fees and in fact the *** was losing money because they were charging $25 for every monthly email sent out on my account so in fact Campbell is colleting the late fees not my ***. This was all created due to a change made in their accounting processing and nothing the consumer did.

  Business Response

  Date: 11/08/2022

  I just looked up this owner and see that she pays directly through the legacy **************** Propay system. The grace ****** for ******* Crossings has always been the 15th of the month. We converted to ******* on 9/1/2021 but her payments have been received after the 15th since April 2019. These payments are schedule by the owners and not Campbell Property Management or the bank.Campbell did not turn off this payment option as the owner has indicated below.Although we did add the capability for the owner to schedule ACH directly through the owner portal when we converted to *******.
  
  On June 30, 2022 the owner sent an email about her late notice and late charges. On 7/1/2022, we replied to owner advising that payments are being received late and to move back the payment date. The owner had scheduled the payments on ProPay for the 15th of the month, however, it takes a few days to process and payment by the bank.In July, the owner changed the payment date to the 14th, however,this did not allow for enough processing time if the 15th falls on a weekend. On November 2, after another series of email exchanges with the owner,we emailed the owner, Per the governing docs, Payments are due on the 1st of the month and considered late if received after the 15th. If payments are still not received by the 30th of the month, it incurs a 1.5% interest charge. I checked and the owner has adjusted the payment date now to the 1st of the month. Currently their balance is at $0.
  
  I have attached the ProPay payment history and the owner ledger for your review. As you will see, late fees and interest have been charged on a recurring basis because the payments are received after the grace ****** date. 

  I also spoke to their property manager who met with them on-site about the account. In the on-site meeting they again asked for a waiver of all of the fees. This request was placed on the agenda for the Board to decide at their October 24th meeting. After review of the account the Board decided to waive $50 and hold the owner accountable for the rest of the fees.  ********* was aware that this owner has had fees waived several times in the past for the same issue. 

  Campbell acts as an agent of the board. We do as the board instructs for each community. The decision to refund was the board's decision. They were refunded $50.