Complaints

This profile includes complaints for Campbell Property Management's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Campbell Property Management

  1215 E Hillsboro Blvd Deerfield Beach, FL 33441-4203

• 

  Campbell Property Management

  401 Maplewood Dr STE 23 Jupiter, FL 33458-5850

• 

  Campbell Property Management

  3918 via Poinciana STE 9 Lake Worth, FL 33467-2991

• 

  Campbell Property Management

  8010 N University Dr Fl 1 Tamarac, FL 33321-2151

• 

  Campbell Property Management

  525 NW Lake Whitney Pl Ste 202 Port Saint Lucie, FL 34986-1605

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:06/24/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I pay around $260 every month in HOA fees which covers landscaping and access to the neighborhood pool.We had landscapers come this past Thursday, 6/19 to trim the ******. The landscapers raked up my solar lights and broke them (which theyve done on multiple occasions) and also scraped my pavers in my backyard and along my driveway. I now have ***** ***** scrape marks on my pavers from their dirty rake that Im unable to remove. I sent Campbell screenshots of when these took place (before and after the landscapers arrived) and asked them for a tentative schedule of how often the landscapers come so I can remove my belongings before they ******** of the managers came out to my property and insisted those are stains from being outside. I literally sent screenshots of before and afters, and this company still will not take it up with the landscapers or even admit it was the landscapers who damaged my property.I paid good money to have my back patio paved, to only have their cheap, careless landscaping company they contracted ruin it. I also never received the landscaping schedule which Ive asked for multiple times. They also have tried to claim that temporary solar lights need HOA approval. Thats a joke right? Whats the point of getting approval if you will let your cheap landscaping company break them away? This company is inept at dealing with problems and coming up with any resolutions for their residents. Absolute garbage professionals.

  Business Response

  Date: 07/01/2025

  I have spoken to your Property Manager. He has provided pictures that he shared with the landscape supervisor. After talking/meeting with the landscape supervisor and the unit owner there was no clear evidence that the landscapers rake damaged her pavers.
  
  Additionally, per the Declaration an ACC application must be filled out submitted and approved if they want to install any landscape lighting. This approval would come with language explaining that they can install some landscape lighting however though the *** and Management nor the landscaper would be responsible for any damages to them once installed.

  Customer Answer

  Date: 07/02/2025

   
  Complaint: 23512772
  
  I am rejecting this response because the property manager decided to take his own pictures instead of using the ones I provided wouldnt be surprised if he took pictures of the sky instead and shown that as proof. He also shouldnt have stepped foot on my property without asking for approval. My backyard is MY property and is not open to the public. In addition, what is the point of getting *temporary and non-permanent*  HOA approval for lights when your property can still be damaged regardless? 
  

  These imbeciles at this management company are inept and are not worth my time anymore. I also had my gutter accidentally slashed by the landscaping company, which the landscaping manager is working to fix. If I have another issue Ill go to the landscaping company directly since theyre helpful and understand the concept of accountability. Not sure how the property manager can function in society behaving and responding the way he does. Utterly useless. 

  Sincerely,
  
  ******** **********

  Business Response

  Date: 07/06/2025

  The pictures that we shared with the landscape supervisor were from the homeowner. After talking/meeting with the landscape supervisor and the unit owner there was no clear evidence that the landscapers rake damaged her pavers.
  
  Additionally, per the Declaration an ACC application must be filled out submitted and approved if they want to install any landscape lighting this approval would come with language explaining that they can install some landscape lighting however though the *** and Management nor the landscaper would be responsible for any damages to them once installed.

• Initial Complaint

  Date:05/08/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On April 8, 2025, I had difficulty accessing the back gate due to longstanding issues with my transponder problems well known to ******. ****** personally witnessed it and I addressed him via email. Despite this, ****** accused me of violating community guidelines by waving the transponder with my hand, even though this has been my only means of accessing the gates for four years. I explained the faulty installation of the transponder, which ****** himself had applied in a location obstructing my view in violation of Florida state statute 316.2004(2)(b). ****** responded by stating that the subject was not up for discussion and that his response was just a "courtesy" and that he is not obligated to respond to me.Rather than working with community residents, here is a clear picture of his disdain.Florida State Statute 316.2004(2)(b) which states the following:" (b)No person shall drive any motor vehicle with any sign, poster, or other nontransparent material upon the front windshield, side wings, or side or rear windows of such vehicle which materially obstructs,obscures, or impairs the driver's clear view of the highway or any intersecting highway.************************************************************************************************* s/0316.2004.html **************** *********, the manufacturer of our gate system, their engineering department confirmed the installation was incorrect and contrary to the product's official guidelines. Proper installation locations do not obstruct a driver's vision, unlike Lennie's placement. Despite providing proof, ****** declined my request for a replacement fob.FULL DETAILED TITLED "FORMAL COMPLAINT" ATTACHED.

  Business Response

  Date: 05/12/2025

  
  Mr. ****** is a tenant of Invitation Homes who has flagrantly ignored the rules of the community on several occasions.
  
  He violated Regency Lakes rules by removing the transponder from his vehicle and used it as a handheld device, which when noticed was given the opportunity to either re-install it on the windshield or purchase a replacement if it would not adhere to the window.We do not place it in a manner that interferes with vision and have been doing it for approximately 5 years, with no other residents issues.
  
  Mr. ****** has taken to the unofficial ******************************** to post inflammatory comment about management and the board various times.
  
  As a tenant, we notify his landlord of any violations and when they refer it to him, he immediately posts it on the ******** page with personal attacks towards both me and the board.
  
  As a result of his actions,and in consulting with Regency Lakes attorneys, we are now taking the time to collect all the issues, problems and violations he creates/causes and will be notifying the landlord in advance of the current lease expiration that, Regency Lakes will not approve a new lease.  

  Customer Answer

  Date: 05/20/2025

   
  Complaint: 23305117
  
  I am rejecting this response because:

  This response is in regard to the baseless, slanderous, and retaliatory statement made by your property manager, ****** *******, regarding my standing as a tenant and member of the Regency Lakes community.
  Let me make one thing very clear: I am not a problem I am a resident who refuses to be bullied, silenced, or intimidated by a power-tripping property manager whos grossly overstepped his professional bounds more than once.
  Your letter begins with the accusation that I have flagrantly ignored community rules. In reality, Ive done nothing more than challenge improper management, unsafe installation practices, and discriminatory treatment toward renters all of which are documented thoroughly and have supporting evidence from third-party professionals and residents alike.

  On the Transponder Issue:
  Your attempt to frame my use of a malfunctioning transponder as a violation is laughable. ****** personally installed the device in a location that is specifically deemed unsafe and illegal per Florida Statute ********, as well as the manufacturer's own installation guidelines from *********. I consulted with Transcores engineering department, who confirmed the device was installed incorrectly and that any continued gate entry issues are due to poor installation, not resident misuse. Let me be crystal clear: you created the issue with faulty installation, refused to acknowledge it, and then used it as an excuse to deactivate access to my home, putting my wife and children in danger. You may call that enforcement; I call it harassment.

  On the ******** Comments:
  Yes, I spoke out. I posted the truth on the ***************************** a community forum that you have no authority over. If the comments were inflammatory, its because they were backed by facts you don't like being exposed. Freedom of speech doesn't get revoked because its inconvenient for your PR.
  You claim I make personal attacks yet my posts are always tied to documented incidents, emails, and real events. If ****** and your board are uncomfortable with residents calling out incompetence and negligence, perhaps the solution isnt to attack the residents but to do your jobs better.

  On Retaliation:
  Youve now openly admitted to retaliating against me by collecting violations and preemptively planning to block my lease renewal not because of any valid, ongoing concern, but because Ive been vocal about your misconduct.
  That, right there, is textbook retaliation, and I will not take it lightly.
  Your own admission that you are coordinating with the HOAs attorneys to target a renter who has exercised his right to raise legitimate concerns for his familys safety and well-being will be included in my complaint to the State of Florida, the ****, HUD, and any other relevant governing bodies. If you think Im backing down, think again.

  Final Note:
  I have lived here, paid my rent, taken care of my property, and acted with integrity. ******, on the other hand, has acted with arrogance, discrimination, and a complete lack of professionalism. He is a liability to your company and a disgrace to the title of property manager.
  

  If your plan is to continue this ***** crusade against me, prepare to defend every step you've taken, because I promise you I will not go away quietly, and I will not be bullied out of my home.

  A secondary supplemental complaint with the State of Florida is being sent in lieu of this response.
  

  Regards,
  

  ****** ******
  Regency Lakes Resident, Father, Professional and a man who stands up for whats right.

  Business Response

  Date: 05/23/2025

  Mr. ****** is a tenant of Invitation Homes who has flagrantly ignored the rules of the community on several occasions.
  
  He violated Regency Lakes rules by removing the transponder from his vehicle and used it as a handheld device, which when noticed was given the opportunity to either re-install it on the windshield or purchase a replacement if it would not adhere to the window.We do not place it in a manner that interferes with vision and have been doing it for approximately 5 years, with no other residents issues.
  
  Mr. ****** has taken to the unofficial ******************************** to post inflammatory comment about management and the board various times.
  
  As a tenant, we notify his landlord of any violations and when they refer it to him, he immediately posts it on the ******** page with personal attacks towards both me and the board.
  
  As a result of his actions,and in consulting with ************* attorneys, we are now taking the time to collect all the issues, problems and violations he creates/causes and will be notifying the landlord in advance of the current lease expiration that, ************* will not approve a new lease.  
  

  Customer Answer

  Date: 05/27/2025

   
  Complaint: 23305117
  
  I am rejecting this response because: This response appears to be nothing more than a copy-and-paste from the initial reply. It clearly demonstrates that Campbell Property Management is making no real effort to address the issue or offer a good faith resolution to the claims made against their employee.

  For the record, I have requested a copy of the *** Rules and Regulations multiple times over the past five years. Neither ****** nor Invitation Homes has provided this information. Furthermore, I do not recall ever signing or receiving any document stating that using my transponder as a "handheld device" to access the gate during a malfunction would be a violation. If that were the case, a warning should have been issued.
  The tone and content of the final statements made by Campbell Property Management make it clear that their actions are retaliatory in nature, stemming from complaints I made to the State. This, in itself, is a direct violation of my civil rights.
  
  Additionally, I was instructed by Invitation Homes to attend a community meeting concerning the alleged violation. I received documentation directly from the *****************, via Invitation Homes with meeting access details. However, despite multiple attempts, I was unable to join the meeting because the provided Meeting ID was invalid an issue that directly reflects the incorrect information on the official document I was given. See attached.

  
  Sincerely,
   
  ****** ******

• Initial Complaint

  Date:03/04/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Paid HOA with my Mortgage every month at the end of the month. *** has date on coupons for the month due. I pay 2 weeks early and they are saying theses are late payments. They are telling me I owe $502.00. I told them all payments are paid early; how they they be late. They told me I can't pay early unless I have a credit in my account. Never heard this before. I am refusing to pay this scam.

  Business Response

  Date: 03/05/2025

  The resident continues to pay late. She was emailed on September 23, 2024, and read the email on the same day.
  
  Ive also attached her ledger showing that she continues to pay late. 

  Customer Answer

  Date: 03/06/2025

  They are calling early payments late payments. Fees are due on the 1st of the month. I pay 1-2 weeks early with my mortgage payments. A coupon with the date payment is for is in the envelope. If they knew how to read, they would see what month the payment is for.

  Customer Answer

  Date: 03/10/2025

  They don't understand English. I've paid early-not LATE. The coupon has a date for the month I'm paying for. I've been pying 1-2 weeks prior the due date.

  Customer Answer

  Date: 03/11/2025

  Date Sent: 3/10/2025 5:31:33 AM
  They don't understand English. I've paid early-not LATE. The coupon has a date for the month I'm paying for. I've been pying 1-2 weeks prior the due date.

  Business Response

  Date: 03/12/2025

  We have previously responded with the transaction history. Her payments are late. 

  Customer Answer

  Date: 03/13/2025

   
  Complaint: 23006247
  
  I am rejecting this response because: I have sent my payments early which they are calling late. I will not pay early fees which they are calling late.
  
  Sincerely,
  
  **** Ann ********

• Initial Complaint

  Date:02/21/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  **** ********** property manager at ****************** hides in her office never available to condo owners and their needs - her office is closed for a 3 hour lunch daily and there is simply no way to interact with residents who need her advise - she is not service oriented and does not fulfill the community standards of property management - her cold unprofessional demeanor is unfitting for a community of elderly residents - owners - a property manager serves the owners and is not a puppet or **** of board members - this is not politics - either you are a public servant or you are just mooching on condo fees she should resign immediately today !!**** *****

  Business Response

  Date: 02/26/2025

  ****: 

  This is not the type of customer service we expect. I have escalated this issue with the regional manager servicing your area. We will speak with **** and get this handled. Thank you. 

• Initial Complaint

  Date:12/29/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On Dec 9, 2024 someone deficated a lot on the elevator floor at the ***** condos building H. I was the first to see it and reported it to ******************** Mgmt. The issue is that ******************** Mgmt only cleaned the floor and refuses to clean the lower walls and railing inside the elevator. I have been in communication with Bill ******************** about this. In a Dec 10 email he said he "was pleased with our response". He also said "we are still working on it". I have many photos of brown stains on the inside of the elevator including on the inside of the elevator door, that could be splattered f**** or f**** from the hands of the person that deficated, but Mr ******************** refuses to do any more cleaning and always refers to the Board as a way imo to get out of doing a better and proper cleaning job. I'm not asking for a Board approved extensive cleaning but someone in maintenance or at ******************** Mgmt to also clean the lower walls and railing inside the elevator. It would take 10 minutes with a common disinfectant cleaner but Mr ******************** says "No", which makes no sense. In a followup email on Dec 29, Mr ******************** called my request "nonsense". I dont think its nonsense to think f**** could have been splattered on the walls or railing and an additional cleaning of these areas is very easy to do.

  Business Response

  Date: 01/02/2025

  The mess has been cleaned and taken care of. 

  Customer Answer

  Date: 01/02/2025

   
  Complaint: 22743846
  
  I am rejecting this response because:

  Has Campbell Mgmt cleaned the inside of the elevator's lower wood panels and railings and inside the elevator door? Their response makes it unclear if they have cleaned the additional areas as stated in the complaint. ***Can they please specify the specific areas in the elevator they have cleaned?*** And if they do not specify the specific areas they cleaned then why is it that they cannot say so?

  In an email from Campbell Mgmt they said, I believe, that they would clean the additional areas in the elevator "next time". This makes no sense. If they can clean the additional areas next time then why cannot they clean the additional areas NOW?? 

  I believe most companies would go the extra mile and do the additional cleaning as stated above even if there was a small chance (of ***** contamination of the other areas in the elevator) or even the perception of not doing enough especially from a concerned user of the elevator. 

  If its ok I may test the elevator for f**** or other nefarious germs etc., and seek help from other resources to make sure the elevator is not contaminated after such a defecation event. 

  
  Sincerely,
  
  ***** ******

  Business Response

  Date: 01/06/2025

  All areas have been cleaned since the incident. 

  Customer Answer

  Date: 01/06/2025

   
  Complaint: 22743846
  
  I am rejecting this response because:

  What do you mean by all areas? I was just in the elevator today and the brown stains on the wood panels and on the inside of the elevator door are still there. Nothing besides the floor looks like it has been cleaned. As I stated before can you please indicate exactly what specific areas inside the elevator you have cleaned? 

  You should clean all the wood panels including inside the elevator door, the metal railing, and the control panel with the buttons. Did you clean all of these additional areas?

  
  Sincerely,
  
  ***** ******

  Business Response

  Date: 01/08/2025

  The elevator has been cleaned, probably 15 times or more since December 9. On December 9, we sent someone back after hours to clean the elevator. I was told that the president of the building cleaned the elevator again, after our after-hours cleaning.  The next day the maintenance supervisor inspected and had the elevator cleaned again. 

  Customer Answer

  Date: 01/09/2025

   
  Complaint: 22743846
  
  I am rejecting this response because:

  Did Campbell Mgmt clean any area inside the elevator besides the ****** I have asked this 3 times so far in this complaint for Campbell Mgmt to specify specifically all the areas they have cleaned but so far they only say vague things like the "areas" or it was cleaned, etc. Why cannot they state all the specific areas they have cleaned inside the elevator? I think they have only cleaned the elevator floor. 

  I can tell you that the wood panels, railing, the control panel with the buttons, and inside the elevator door with the brown stains have NOT been cleaned in my opinion (imo). Those are the areas that should be cleaned as well as the floor and is not nonsense but common sense and so far have not been cleaned. 
  
  Sincerely,
  
  ***** ******

  Business Response

  Date: 01/09/2025

  Per all of the other responses, everything has been cleaned. 

  Customer Answer

  Date: 01/09/2025

   
  Complaint: 22743846
  
  I am rejecting this response because:

  For example the brown stains are still on the wood panels and nothing looks cleaned except for the ****** The additional areas of the wood panels, railing, control panel, and inside the elevator door are all dirty and have not been cleaned since the incident. 

  I had sent Campbell Mgmt photos of dirty areas in the elevator in Dec and those areas in the elevator look the same so only the floor was cleaned after the incident. 

  I may use other resources to address the dirty areas still in the elevator or upload new photos to BBB. 

  
  Sincerely,
  
  ***** ******

• Initial Complaint

  Date:10/08/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I received bill $14000 bill notice from Campbell property management . I always pay my Hoa. They recently decided to stop collecting my Hoa payments made through my bill pay which I have been doing over 10 years without any problem, Then they added fees and interest etc. now they want all of a sudden put a Lein on the property. What should I do? They refuse to take monthly payments now.

  Business Response

  Date: 10/09/2024

  The account has been turned over to the attorney. It appears that there has been an outstanding balance dating back prior to 2021. The resident has NOT paid their dues. 

  Customer Answer

  Date: 10/20/2024

   
  Complaint: 22399362
  
  I am rejecting this response because:I Sent the payments by bill pay through the ************** credit union like I did for about 15 years.
  
  

  I found out just recently the reason why my poa did not receive my payments was because Campbell Property had changed the mailing address for my payments.  the bank was therefore sending my payments to the old P.O. Box address  I therefore will like to negotiate willingly to pay the maintenance fees minus those stiff  charges. I must reiterate that Ive been at this property for over 15 years and Ive never had that problem.  I am sorry about this situation and I am willing to get a conclusion. It is not my intention to refrain from paying my dues.. 

  I have now corrected the address on my bill pay at ********* to reflect the payment address change that Campbell property  made.

  Thank you kindly 

  
  
  

   

   

  
  
  Sincerely,
  
  ***** ****

  Business Response

  Date: 10/21/2024

  There has been an outstanding balance since 2021...that is three years. We did not change a mailing address. That is something only the resident can do. 

• Initial Complaint

  Date:08/22/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Recently I received a letter from Campbell Property Management for ***** at *********** that said I needed to replace my AC disconnect box because it's *****. In emails to CPM I agreed to have them replace it and to bill me the cost. In subsequent emails to CPM I have asked how much it will cost me but every time they reply its a vague reply that does not answer my question of the cost to me of replacing the disconnect box. It's been many weeks since agreeing to have CPM replace my disconnect box and I still don't know the cost or when it will be replaced.

  Business Response

  Date: 08/26/2024

  This replacement work is the responsibility of the homeowner and it was identified as part of the milestone inspection by an engineer. Before we hired your new manager, *********, the Regional Manager, ***** wanted to make sure the association did not miss deadlines for compliance so he told you that if you did not comply, the association will replace his box and charge him an admin fee. The association is pursuing compliance with all owners and any owner not in compliance by a certain date (around September 15) will have the work done by the association. ***** will be reaching out to you personally to address this further.  
  

  Customer Answer

  Date: 08/28/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

  Sincerely,
  
  ***********************

• Initial Complaint

  Date:06/06/2024

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Campbell Property Management REFUSES to legally honor my Freedom Of Information Act Public Records request. All I want to know is the name of the ************ that required Lake ***************************** to revamp/maintain our community lakes.

  Business Response

  Date: 06/10/2024

  ****************: 
  
  I have reached out to both the President of your association and your property manager. We have no proof that you are an owner in ***************. As they have previously explained to you. their information by state statute is available to owners only. You continue to refuse to provide them with the proof that you are an owner within **************** 

  The information you requested has been available to all owners since 2019 on the community website. So therefore, log into the website and you will find the information within the documents section of the website , labeled Lake Shore Restoration Project last updated 12/22/2022. This information requires owners access and is available for owners only. 
  
  

• Initial Complaint

  Date:05/17/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  5/13/24 My complaint is regarding Campbell Property Management/ ************* for a violation I received for exterior paint on a home that the previous owner had painted.The management hasno record of approvingthe prior paint color, which was painted for over ten years.They refused to answer my questions about who approves the paint colors. I was only provided with a list of colors. The community has a variety of colors that do not match the list: this consistency and the need for more communication with residents from a poor management company.I request any violation or fine be removed for lack of communication and unwillingness to work with residents.

  Business Response

  Date: 05/21/2024

  *****: 

  I have reached out to your Property Manager about this complaint. He told me that ************* is a very pro-active community that handles all its approvals,interviews, and enforcement internally and has an aggressive ******************* this year who takes their role very seriously. This address has a painting violation dating back to December 2022 that was not followed up on until January of 2024. In March of this year the new Committee presented a report that included this address with the understanding that a violation would be issued. Since the address was already under second notice, a Final notice was issued in May after the Committees second report presented in early May. A management company acts as an agent of the Board. We simply follow the Board's directions when it comes to issuing violations, etc. 
  
  At the homeowners request, your Property Manager provided you with an ARC form and the Guidelines for the Community where the current paint colors are listed. The ARCs for this community are handled in house. 

  Customer Answer

  Date: 05/21/2024

   
  Complaint: 21728121
  
  I am rejecting this response because:

  I never received the original notice from the homeowners association in December 2022. If true, they wait for a second notice until  May 13, 2024, including having my email address on file. Per the homeowners association, the problem is that the house was painted in two different colors. The prior owner could have re-touched the paint at a different time, making the paint appear different colors after time in the sun. 
  If the intent was for the house to be painted, there was more than one way to contact the owner without a violation. In addition, they still need to answer my questions about who is (ARC) in approving paint colors. The current list of colors provided needs to be updated; no samples are available from *********** making it easier to choose a color. 
  
  Sincerely,
  
  *************************

  Business Response

  Date: 05/28/2024

  Please reach out to your Property Manager, ***** to get an updated list of colors. He can also give you more information on the oversight committee and the ARC.
  
  *************************** LCAM
  **************
  ********************************************************
  
  
  

• Initial Complaint

  Date:04/25/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have had unit damage for two years due to a roof leak. I have had a poor response from my association, and the management company. I'm starting to believe it may be toxic mold growing in my ceiling. The damage is far worse than the picture reveals.

  Business Response

  Date: 04/26/2024

  Hi *****:

  I just spoke to your property manager. He told me that the repair is being completed. The Regional Director for your area, ******************* reached out to you yesterday. The Property Manager also told me that he placed a call to you yesterday afternoon as well. He stated that he left you a message. He will be calling you again soon.