Complaints
Customer Complaints Summary
- 162 total complaints in the last 3 years.
- 9 complaints closed in the last 12 months.
If you've experienced an issue
Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:07/13/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
The payment of **** CAD AND **** USD came out on July 13 and I have no idea what the charge is for and Id like to know why money is randomly being taken out of my account for unknown reasons/subscriptions.
Business Response
Date: 07/17/2023
Hello ****,
This transaction is for a monthly membership to feetfinder.com, the sign-up started on 5/5/2023. Please verify that this is your charge on our self-service website at cs.segpay.com. There you will find the charges as well as have the ability to cancel future billing. I want to make you aware of the fact that your payment was 3DS authenticated, meaning there is someone who knows your personal details and can verify this information with your bank to successfully charge on your payment options. Let me know if you need further assistance. In the future, I suggest reaching out to the ****** first before a complaint site, if you are seeking a timely resolution.
Thank you,
Raphael Segpay **************** Manager
Initial Complaint
Date:07/06/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I have been charged from segpay $6.80 for the last several months and I have no idea what for, I want to be refunded all charges on my account from **********************Business Response
Date: 07/07/2023
Hi *******,
These transactions are for the website feetfinder.com, that started billing on 6/8/2022. At this time your personal payment details were 3DS authenticated by someone to start this online membership. They had/have the ability to answer your specific details that match your banking credentials for approval of the purchase. Please contact us at cs.segpay.com as soon as possible in order to assist you further with your fraud claim. Make sure that you let the agent know that you consider the charges fraudulent, this will initiate our block protocols within our system. Let me know if you need further assistance from me with this issue. I would also suggest that once your funds are refunded, you request a new credit card from your bank.
Thank you,
Raphael Segpay **************** Manager
Initial Complaint
Date:07/06/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Have been getting $9.99 charges on my bank account going back years.I have never had contact in anyway with segpay or whatever services they provide. Charges with dates are included in images im uploading. Im not sure exactly how long its been going on for.I want all my money returned to me and make sure I wont be charged again for this.Business Response
Date: 07/07/2023
Hello *********,
Based on your email address I was able to locate a recurring monthly membership for the website reidmylips.elxcomplete.com. It was canceled by you via your PayPal account on 7/5/2022, and there are no current charges. Using your name I found 60 ********************************* in our system. In order for you to narrow down the charges, use our self-service website at cs.segpay.com. There you can enter your details to locate, cancel, and request a refund. Once we are able to locate your information we can then block your details to ensure you do not receive any further billing. Let me know if you need any additional assistance as our website also provides a direct phone number, email address, and live chat link to link with a live agent.
Thank you,
Raphael Segpay **************** Manager
Initial Complaint
Date:06/21/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I have no idea what my transaction date is but after I noticed the payments coming out of my bank account, I changed cards and they still continue to take it out of my bank account. I contacted them to cancel, and they could not provide me with a service that warranted these payments. When I made a ****** review to warn others, they chimed in and completely made up an entire review, and suddenly they were able to magically think of a service that they couldn't comprehend to me over the phone.Business Response
Date: 06/22/2023
Hi *********,
As stated in the ****** review reply (that you pulled down), reach out to us at cs.segpay.com and use either the self-service option or communicate with us. There you have the ability to see all of your transactions through PayPal and your credit cards. Someone has signed up with **** as well as ********* in our system. I will reiterate if these are not your purchases there is someone that has your personal payment details to verify and make successful transactions. The websites that your information is attached to are flingster.com, momswithboys.com, cam4.com, brandtsboys.com. As I stated on ****** best way to get to the bottom of this is to contact us directly. I am here for you to resolve this whenever you are ready, leaving reviews doesn't negate what is in our system. In order to assist you further, I will email you at each address that I have collected to resolve this.
Thank you,
************; Segpay **************** Manager
Initial Complaint
Date:04/30/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I noticed a payment for SegPay on my banking app on April 30th 2023. I have not authorized this payment and I have no idea what this charge is for. The charge was for $21.21. I have not made any online purchases recently and I feel very uncomfortable that money is being taken directly out of my account without any connection to what it would have been for. I would like to cancel any recurring charges that might happen as I did not consent to any, a refund for the charge that has occurred, and an explanation as to where it came from in the first place so I can avoid this in the future if possible.Business Response
Date: 05/01/2023
Hi Breanne,
This charge is for an annual membership to feetfinder.com. In order to verify the information go to cs.segpay.com. There you will verify the transactions, cancel the membership and chat with one of our agents to request a refund. Let me know if you need any additional assistance or information.
Thank you,
Raphael **************** Manager
Initial Complaint
Date:04/30/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I have a charge from this company that I dont know where it came from.Business Response
Date: 05/01/2023
Hello *****,
This charge is for an online subscription, you can view the charge at cs.segpay.com. If you need additional assistance choose your option for the ideal form of communication. You also have the ability to cancel on this site as well, keep in mind canceling doesn't refund the charge. Contact our customer service for assistance with a refund. Let me know if you have any additional questions.
Thank you,
************; **************** Manager
Initial Complaint
Date:04/17/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I was charged on 3/19 and 4/17. I did not ever interact with this site nor did I make purchases those days. I need my paypal and any credit or debit information removed and a return of my funds.Business Response
Date: 04/18/2023
Hello ******,
I have verified your cancelation, you do not have any additional active memberships. As a self-service option, please use cs.segpay.com. There you can communicate with our customer service agents who will assist you with your refund. Let them know that this is a fraudulent charge and they will block all of your information to ensure no future purchases with Segpay. Let me know if you need any additional guidance.
Thank you,
************; Segpay **************** Manager
Initial Complaint
Date:04/17/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I have a transaction from this company and Ive never even heard of it. The amount of $29.99 came out of my account on 04/17/2023 and I need it refunded. I dont understand why this is a constant problem for this company ** Ive scrolled and see a few more people complaining about not even knowing about this company and getting money taken out of their accounts. Sounds to me like a law suit needs to be filed. This problem needs to be fixed or someone can fix it for yall.Business Response
Date: 04/18/2023
Hello *******,
When information is compromised it can be a nuisance. Based on your information there is someone that was able to verify all of your banking details to make this transaction. Our self-service website is cs.segpay.com. There you will find all the details of the sign-up information. Please communicate with one of our agents to have your information blocked from our system also if a refund is required make sure that you inform your bank to allow credits. Segpay will honor transactions when a customer is able to verify the address and banking details and this is why your transaction was successful. Let me know if you need any further assistance from me.
Thank you,
Raphael Segpay **************** Manager
Initial Complaint
Date:04/16/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I've gotten 4 charges on my PayPal account which is unexpected as I have never used segpay before, two being 1 dollar on 04/15/23 and the other 2 being 39 usd on (04/15/23) and (04/14/23) which shocked me since like I said never used this and from paypal perspective they cant really help me at all since its out of there control and unauthorized I would love a full refund as I need my money.Business Response
Date: 04/18/2023
Hi ****,
Based on the details of your complaint, I was able to locate two accounts. You are in the middle of a dispute process with your bank, I am unsure of what you need from me at this time. If you had contacted us first our team would have issued the refund immediately. At this time we are at the mercy of your bank (PayPal) and will honor whatever decision they arrive at once the have completed the investigation. I assure you there is no hold up on our end we have already submitted the documents requested by them. Going forward I would suggest contacting the company directly before going to the bank for a faster resolution. Let me know if you need anything from me to make your dispute resolve in a timely manner.
Thank you,
Raphael Segpay **************** Manager
Initial Complaint
Date:04/13/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Hi. Last April and this April I have received two charges of ***** from segpay.com ******* never even heard of them. I dont even know how they got my information and Im really distraught that they were to do this twice. I even had to cancel my cardBusiness Response
Date: 04/13/2023
Hi Alyssa,
This is for an annual membership that was signed up for on 4/12/2022. Please use our self-service website, cs.segpay.com, to familiarize yourself with the site. If you find that this isn't something that you signed up for let us know and we will cancel, block, and refund the charge. Let me know if you need any additional assistance.
Thank you,
************; Segpay **************** Manager
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