Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:08/15/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In 2018, I purchased storm windows for my entire home from a company called Storm Tight Windows (Storm Tight******). The total cost was approximately $50,000. According to all of their paperwork, the purchase included a "Life of the Home" Lifetime Warranty. In March of this year, one of the windows had a large crack, inside the double pane, so i called the number on the original paperwork. After pushing several prompts, I spoke with a woman named *****. She said that her company, Leaf Home Enhancements, purchased Storm Tight, **** in 2021. She also said that while her company is able to handle repairs, the owner of the old company "chose to not transfer the warranty" so I would have to pay for the repair. I expressed my surprise and concern that this was illegal and she said she didn't know. I ended up having to pay $700 to have the window replaced. The company website still exists, ************************************************, and still advertises a Lifetime Warranty. I have filed complains with the *********************************, ********************************************************** and *******************************************************; each of which responded that the issue does not fall under their authority.

  

  Business Response

  Date: 08/18/2025

  Leaf Home Enhancements purchased certain assets of Window Works/Comfort Shower and Bath in December of 2021. The purchase excluded warranty obligations, which remain the responsibility of the original owner.  We would be happy to address the concerns at our standard service rates. 

  Customer Answer

  Date: 08/18/2025

   
  Complaint: 23751887
  
  I am rejecting this response because: when a business is purchased, the assets and liabilities go together.  I dont believe you can acquire one without the other. 
  
  Sincerely,
  
  **** ********

  

  Business Response

  Date: 08/19/2025

  Leaf Home Enhancements purchased certain assets of Window Works/Comfort Shower and Bath in December of 2021. The purchase excluded warranty obligations, which remain the responsibility of the original owner.  We would be happy to address the concerns at our standard service rates. 

  Customer Answer

  Date: 08/19/2025

   
  Complaint: 23751887
  
  I am rejecting this response because:

   

  First of all, I don't know what "Window Works/Comfort Shower" is.  My complaint is with regard to Storm Tight Windows.  More importantly, when one purchasses a business, I believe that you have to assume any and all liabilities along with the assets.
  
  Sincerely,
  
  **** ********

• Initial Complaint

  Date:07/10/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  They have not responded to calls after calls after calls to have the problem resolved completely

  

  Business Response

  Date: 07/21/2025

  The replacement products have been ordered.  We are waiting on manufacturer to provide the *** for the products ordered 

  Customer Answer

  Date: 08/11/2025

  I received your phone message and sorry I didn't see the email come through. I did communicate with the business the expectation was to replace the front door only not the sliders they said that they can touch up and repair the rear sliders. So I guess we must proceed with them replacing the front door as they agreed and check their repair afterwards thank you so much for your help. ** ******

• Initial Complaint

  Date:07/01/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Contract signed 2/18/2022. $46,547 for windows and doors. Storm Tight windows was supposed to get the permit from ************** and install impact sliding glass doors and windows. The process was slow from the beginning, because of working with our local HOA. Then once approved Storm Tight Windows measured and sent doors and windows that they measured incorrectly. Then it took over 8 months to get new doors and windows. When the new doors were delivered several windows and doors failed. They needed to be replaced. We still have one door that has failed and become opaque. We still need new screen doors because they are too narrow for the opening. They need to replace the molding on the sliding door because they broke it on installation. The final permit is not complete with the city of **************. We have been approved to receive a substantial amount of money from My Safe FL Home to be used towards our purchase, but Storm Tight has dragged this out so long that unless we get an extension from My Safe FL Home, we will probably lose the money. I have called and texted and ***** ****** and his assistant ****, but all I get is we are working on it and we will call you back. They never return my call and I cannot get any information to on how they will complete the project and fulfill our contract. We have a warranty against defects.

  

  Business Response

  Date: 07/14/2025

  Customer has been unavailable for service.  Service is now scheduled for 7/15/25 with arrival after 5 PM

• Initial Complaint

  Date:05/15/2025

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I cant get in contact with this company. Is this company still in business?

  

  Business Response

  Date: 05/19/2025

  We spoke with the customer on 516/25. The needed materials for service are ordered and have an ETA of 8 weeks.  Once the materials arrive in our warehouse, we will schedule the service. 

• Initial Complaint

  Date:03/31/2025

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Job Completed on June 7, 2022 Job # ***** 5 impact windows installed (no issues)Main door impact installed, this door has a water leak, it was three times tested with a water hose with the same results.The windows and door were designed to sustain hurricane high winds and rain, if a water hose can leak water through the door it means that there is a defect that needs to be corrected.On March 3rd. I reported the leakage to Storm Tight ************* On March 6, the person I made the contract with (**** *********) was informed.After several attempts to communicate to Storm Tight ***************** even an online complain was sent on March 23rd. No replies have been received, my complains were completely ignored.I will appreciate your prompt response to this matter.Hurricane season is around the corner.Thank you very much,****** ******

  

  Business Response

  Date: 04/02/2025

  Service was completed to customer satisfaction on 4/2/2025.

  Customer Answer

  Date: 04/02/2025

  A technician came to assess the leakage, he concluded that the gaskets needed to be replaced and some caulking needed too.

  Storm Tight will be notify by him for further action. 

  thank you for your help,

  Miguel 

   

   

• Initial Complaint

  Date:03/27/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I contracted the company to install a window and two doors. Finally, after being ghosted for several months, they came to install the window and doors and completed the job in January 2025. The city inspector came out to inspect the job and failed the installation because the right paperwork was not submitted for the items they installed. The company representative, who was onsite with the inspector was told specifically what he needed to bring and a few days later returned with the inspector and did not have the correct documents. The inspector partially approved the permits and told the company representative what they needed to submit to the city in order to close and approve the permits. This was on 1/30/25 and since then no resolution has been made. The city inspector tried to reach out to the company to resolve this and got no answer. I have called multiple time getting a voicemail box to someone or a call center operator, who takes down my information. I even have the number for the person handling the companies permits and all I ever get is a voicemail box that I leave a message on and never get called back. The one time, I was able to finally speak to someone named ****, who said they were going to resolve the issue got nowhere and now nearly 3 months have passed and no callbacks, feedback on the status, or even attempt to submit the required documents to the city has occurred. I am paying for the window and door, but believe the company is in breach of contract, since they did not pass inspection. They have the worst horrible service, and I don't know how they have an A + rating when there are so many complaints on ****** and other sites. Never ever will I work with them.

  

  Business Response

  Date: 04/01/2025

  We are working towards a resolution and can take up to two weeks for it to be completed. 

  Customer Answer

  Date: 04/01/2025

   
  Complaint: 23122363
  
  I am rejecting this response because: I was previosly told the same thing and another month had past since. I will believe it when the permits pass inspection. 
  
  Sincerely,
  
  ****** *******

  

  Business Response

  Date: 04/03/2025

    Our Customer Relationship Manager spoke with the customer and provided the time frame for the permit.

  At this time, we are waiting on the permit to be processed through the city.

  The manager provided the customer with their direct phone number and advised that they would follow up with them by the end of next week to provide an update.

  
  

• Initial Complaint

  Date:02/18/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I paid this company to replace my ordinary windows with impact windows. They contracted to attain all permits, replace the windows, get the permits inspected and approved and then finish the installation by sealing the inside.. all of this.. Four plus years ago.. and today they are still not completed. The inspections have not been done, the window installations are not complete on the inside. They give me the run-around when I talk to them. Theyve made zero effort to complete the job and DEMANDED all money up front. Now Im trying to sell my house and Im running into the problem of un-approved windows.

  

  Business Response

  Date: 02/24/2025

  The job was completed in its entirety as contracted on 12/2/2020. Our local management team has been in contact with the customer as of 2/24/2025 and is working to have a final inspection scheduled with a third party as the customer has moved out of state. 

  

  Business Response

  Date: 02/26/2025

  We have an inspection scheduled on 3/6/2025 with arrival between 9:30am-10am.

  Customer Answer

  Date: 02/26/2025

  This is not the first time *** complained about this company. The last time I complained they opened a new permit and sent someone out to the house. They told me that all that was needed was to send the engineering drawings to the city to get the permit approved and closed. Then as soon as I responded to the BBB on their response, as youre asking me to do now, everything halted. Im hopeful but not foolish. I believe that asking a consumer to give approval of a companys response before the issue has been resolved is unfair. A company can perform a couple of empty gestures long enough to get a customer to say theyre satisfied and then cease all actions. What youre doing doesnt help consumers. 

  Customer Answer

  Date: 02/26/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  **** *****

• Initial Complaint

  Date:02/13/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Storm Tight company was brought out and the lifetime warranty that the original company offer the new company wants to charge. They said when they brought the company, they didn't buy the warranty which I don't understand. I receive no notice, and they said they couldn't contact people. Now I have a problem with one the windows they want to charge a service charge and that's not in the original packet when I brought the windows. I have attached a copy of the warranty stating that its free of charge

  

  Business Response

  Date: 02/14/2025

  Service fees are applicable after the first year. This was installed in 2015. Miracle Windows is willing and able to service however customer needs to pay the service fees for the services they are requesting. 

  Customer Answer

  Date: 02/14/2025

   
  Complaint: 22933573
  
  I am rejecting this response because:
  No were on my lifetime warranty papers state there will be a service charge of $125.00.  Please show me where it states anything after one year on the attachment there will be a service charge. I will upload contract also and will be going to the news media.

  
  Sincerely,
  
  ****** *****

  Customer Answer

  Date: 02/14/2025

   
  Complaint: 22933573
  
  I am rejecting this response because:
  No were on my lifetime warranty papers state there will be a service charge of $125.00.  Please show me where it states anything after one year on the attachment there will be a service charge. I will upload contract also and will be going to the news media.

  
  Sincerely,
  
  ****** *****

  

  Business Response

  Date: 02/20/2025

  Our Customer Relationship Ops Manager has attempted to call the customer at the number we have on file on 2/20/25. The number is coming back as disconnected. The manager has sent the customer an email to the address on file as an alternate method of contact and is awaiting the customer's response so that this matter can be discussed further. 

  Customer Answer

  Date: 02/21/2025

  I have given my new contact information number when I call for service. Also, I have emailed the **************** Relation person ***** ***** and I'm still not satisfied with their response.

  I will be looking into some legal advice as how can they purchase the company keep the company name and don't want to honor all I paid for with the former company. 

  Customer Answer

  Date: 02/21/2025

  I have given my new contact information number when I call for service. Also, I have emailed the **************** Relation person ***** ***** and I'm still not satisfied with their response.

  I will be looking into some legal advice as how can they purchase the company keep the company name and don't want to honor all I paid for with the former company. 

  Customer Answer

  Date: 02/21/2025

   
  Complaint: 22933573
  
  I am rejecting this response because:
  
  Sincerely,
  
  ****** *****

• Initial Complaint

  Date:02/07/2025

  Type:Order Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  One of the sliding doors, that has been installed for some time, has stopped locking. I contacted Storm Tight directly on 01/28/25 to request someone to fix it. They stated someone would contact me which no one did. I called the next day, and they stated that there were no notes stating that the call had occurred or that someone was contacted. Leaf Home contacted me and then a manager ***** from Storm Tight contacted me on the 30th. *** stated someone would go and fix the door on the 4th at 9:30am. The day and time came however, no one contacted me. I had to call *** who apologized as there was a priority inspection. It was rescheduled for the next day at the same time. The day and time came however, no one arrived. I called and texted *** and he did not respond. I contacted Leaf Home to explain the situation. They stated they would send another message and had to allow for 72 hours. Friday the 7th of February, I contacted them again that no one has contacted me. They said they would send a message to the service department. I explained that a similar situation has occurred in the past and asked what I am to do in order to avoid this situation from being extended. They said that all they can do is to keep sending messages.

  

  Business Response

  Date: 02/12/2025

  Service was completed on 2/11/2025. 

  Customer Answer

  Date: 02/13/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ****** ******

• Initial Complaint

  Date:12/07/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On May ******* we signed with Storm Tight Windows to replace all windows and doors in our home. We gave them a deposit of $4000 and signed to finance the remaining $31,000. We were told 8-12 weeks to install. They finally came out September 19th to install. They installed all windows and finished the outside but could not finish the inside as they said the work had to be inspected before they could complete the inside. At that time they did not have the sliding glass doors as they stated they came in broken and would take an additional 4 weeks to arrive. In addition to this, the two entry doors were ordered with the wrong swing so could not be used and they had to reorder those as well. They also had to reorder the front windows and the master bath window as the ones brought did not have the grates in them. We were then told 6 weeks. It has been well over 6 weeks and we have had no communication from them. They will not return any calls. The finance company calls us weekly wanting to know if the job is complete so they can issue payment and we keep telling them No. this has been a frustrating issue and we still have stickers and wrap on all windows as they still have not completed this job. Still no doors and again they will not call us back. The total cost of this job is approximately $35,000.

  

  Business Response

  Date: 12/18/2024

  Our Installation Manager contacted the customer by phone today 12/18/2024 and advised the customer that the materials needed have been ordered and are expected to arrive in early February. The manager also provided their direct contact information to the customer to ensure that they have a way to reach out for any further questions or concerns regarding this matter.

  Customer Answer

  Date: 12/22/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  We are hopeful they will complete this work in February 2025 as stated. If not, we will take further action. 
  
  Sincerely,
  
  ***** ********

  Customer Answer

  Date: 03/05/2025

   
  Complaint: 22655691
  
  I am rejecting this response because:
  Storm tight windows stated they would complete the job in February 2025 but are refusing to reply to our phone calls.
  
  Sincerely,
  
  ***** ********

  

  Business Response

  Date: 03/05/2025

  Service is scheduled for 3/20/2025 with arrival between 10am-11:30am and can take up to two days.