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Find a Location

Auto Direct of Miami has 1 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

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    Business ProfileforAuto Direct of Miami

    Used Car Dealers

    At-a-glance

    Customer Reviews

    3.03/5stars

    Average of 29 Customer Reviews

    Customer Complaints

    14 complaints closed in last 3 years

    10 complaints closed in last 12 months

    Customer Reviews are not used in the calculation of BBB Rating

    Reasons for BBB Rating

    Related Categories

    Overview

    Auto Direct Of Miami

    Business Details

    Location of This Business
    18900 NW 2nd Ave, Miami Gardens, FL 33169-4009
    BBB File Opened:
    9/25/2014
    Years in Business:
    12
    Business Started:
    5/25/2011
    Business Started Locally:
    5/25/2011
    Business Incorporated:
    4/19/2011
    Licensing Information:
    This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
    BBB records show a license number of MV9906471 for this business, issued by Florida Office of Financial Regulation. The expiration date of this license is 12/31/2024.

    These agencies may include:

    Florida Office of Financial Regulation

    200 East Gaines Street

    Tallahassee FL 32399

    (800) 848-3792

    http://www.flofr.com

    Type of Entity:
    Corporation
    Alternate Business Name
    • C & F Auto Sales Inc
    Hours of Operation

    Primary

    M:
    10:00 AM - 8:00 PM
    T:
    10:00 AM - 8:00 PM
    W:
    10:00 AM - 8:00 PM
    Th:
    10:00 AM - 8:00 PM
    F:
    10:00 AM - 8:00 PM
    Sa:
    10:00 AM - 8:00 PM
    Su:
    10:00 AM - 5:00 PM
    Business Management
    • Mr. Jairo P. Capaccio, President
    • Ms. Mellisa Boodoo, Customer Service Manager
    Contact Information

    Principal

    • Mr. Jairo P. Capaccio, President

    Customer Contact

    • Ms. Mellisa Boodoo, Customer Service Manager
    Additional Contact Information

    Email Addresses

    Industry Tip

    BBB Tip: Buying a used car

    Customer Complaints

    14 Customer Complaints

    Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

    File a Complaint

    Most Recent Customer Complaint

    12/18/2023

    Complaint Type:
    Service or Repair Issues
    Status:
    Answered
    I see a nice car listed on Marketplace for 11k. I live out of state and know a local that can test drive it for me before I fly in from ** to buy it. I called the number in the ad and ask for the CarFax. They seemed to be ******* me off the phone and insisted I sent them my email on Messenger. After 2 hours of no response, I called again to say I didn't get the email yet. All he said was "********* minutes" and hung up. Wow. I never got the email still and ended up being blocked from the post as well as my phone number. The person I know locally contacted them Friday and scheduled a test drive for Monday. After they drove 1.5 hrs to come drive the car, it was blocked in my so many cars and they didn't move the cars blocking it. Really frustrating since they knew for 3 days we were coming to drive it. The salesman confirmed the price was 11k, as posted on Marketplace.The car turned out to be Rebuilt, per title, involved in 2 accents. Both accidents, the car was towed and a recent one was a total loss. I called the dealership directly after finding them online so I can discuss the financing since the other guy blocked me for some reason. ***** was very nice (at first) and sent me the application and the CarFax. I noticed it was listed for $7.5k more on the site, so I asked him if they were honoring the 11k that was posted/promised. He 100% refused. I informed him about this being false advertising and he didn't seem to care. We asked who was helping us earlier and he didn't bother to check. He also said he was "being nice" by sending the CarFax and he's not required to. What car salesman doesn't know it's required to show that, actually? This car has also been sitting in their lot for months. He refused to admit that he had *********** over priced. Overall, the customer service here is god awful and the experience was even worse. Surely didn't by the car and I would not recommend anyone shop here and have to have the same terrible experience.
    Read More

    Customer Reviews

    29 Customer Reviews

    What do you think? Share your review.

    How BBB Processes Complaints and Reviews

    Start a Review

    Most Recent Customer Review

    Carolina D

    1 star

    04/04/2024

    SCAM-SCAM-SCAM-SCAM-SCAM-SCAM-SCAM-SCAM-SCAM-SCAM-SCAM-SCAM-SCAM-SCAM La peor desicion, comparamos el 8 ******** una **** 2020- Para probar los autos siempre estan SIN GASOLINA, no te permite probarlo mucho, solo apenas-entregue U$3,000 de down payment -** sabado enciende la ************ de check engine, se lo llevo a ***********, quien me dice que era un cilindro el cual estaba recien cambiado(NUEVO) que habia que abrir el motor para ver de donde venia el problema exctamente- esto le llevaba un tiempo estimado minimo 10 *****Lunes devuelvo el carro, porque si ya me mintieron desde el inicio ===>>> el "vendedor ******", el "financista *****" el "manager MANY' ( que se hacia el bobo) ellos querian NEGOCIAR darnos otro carro-Me dicen que GRACIAS A NOSOTROS DESCUBREN UN PROBLEMA QUE NO SABIAN Y QUE EL TRUCK TENIA GARANTIA PARA DEVOLVER Y el miercoles de la misma semana llaman a *********** si el queria realizar el trabajo porque su mecanico no podia/sabia-Llamamos al banco que nos dio el credito y resulta que el banco nunca recibio nada- ** cual nos dicen que ellos sabian el problema y que mas que seguro devolveriamo el truck- entonces ellos se quedan con el down payment-NO LO RECOMIENTO SON UN OS ESTAFADORES !!!!

    Local BBB

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