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          Magical Vacation Homes has 1 locations, listed below.

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            Business ProfileforMagical Vacation Homes

            Vacation Rentals
            BBB accredited business

            At-a-glance

            Customer Reviews

            1.38/5stars

            Average of 13 Customer Reviews

            Customer Complaints

            23 complaints closed in last 3 years

            6 complaints closed in last 12 months

            BBB Rating & Accreditation

            Accredited Since: 4/26/2010

            Years in Business: 16

            Customer Reviews are not used in the calculation of BBB Rating

            Overview of BBB Rating

            Overview

            Business Details

            BBB File Opened:
            4/22/2010
            Years in Business:
            16
            Business Started:
            10/17/2007
            Business Started Locally:
            10/17/2007
            Business Incorporated:
            10/17/2007
            Accredited Since:
            4/26/2010
            Licensing Information:
            This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
            Type of Entity:
            Corporation
            Alternate Business Name
            • Blue Group Consultants, Inc.
            • Luxury Villas, Inc.
            Hours of Operation

            Primary

            M:
            9:00 AM - 5:00 PM
            T:
            9:00 AM - 5:00 PM
            W:
            9:00 AM - 5:00 PM
            Th:
            9:00 AM - 5:00 PM
            F:
            9:00 AM - 5:00 PM
            Sa:
            9:00 AM - 5:00 PM
            Su:
            9:00 AM - 5:00 PM
            Business Management
            • Leigh Bateman, Vice President
            Contact Information

            Principal

            • Leigh Bateman, Vice President

            Customer Contact

            • Leigh Bateman, Vice President
            • Terri Bateman, President
            • Glenn J. Bateman, Treasurer
            • Myeisha Barclay, Marketing Specialist
            • Reina Soto, Director of Sales, Marketing and Bis Development
            Additional Contact Information

            Fax Numbers

            • (866) 796-3323
              Primary Fax

            Phone Numbers

            Email Addresses

            Customer Complaints

            23 Customer Complaints

            Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

            File a Complaint

            Most Recent Customer Complaint

            11/13/2023

            Complaint Type:
            Problems with Product/Service
            Status:
            Resolved
            Stay at their property Magical Manor ***_473M at ************** in *********, Florida from 10/18/23 to 10/24/23. Paid $45 a day to heat the pool. The pool heater was broken and they never sent someone to fix it and are also making me sign an NDA in order to receive my refund. The pool also has 0 ppm Chlorine which is unsafe to swim in and although it was reported to them the never sent anyone to fix the issue making the pool unusable. Also the property was very dirty inside upon arrival and I have requested my cleaning fee returned but they refuse. One of the bedrooms has a double shower head and one of the shower heads is completely out of commission. They sent a plumber who could not repair during our stay. No compensation was provided. The Magical Vacation Homes Care Team who is supposed to be the point of contact for fixing these issues was unresponsive to any phone calls and completely argumentative in all emails. I am requesting my pool heating fee returned, cleaning fee returned, and compensation for the unusable pool along with the broken shower head.
            Read More

            Customer Reviews

            13 Customer Reviews

            What do you think? Share your review.

            How BBB Processes Complaints and Reviews

            Start a Review

            Most Recent Customer Review

            Charm J

            07/30/2023

            My family and I had a reunion at the Soltera Resort in Davenport, Orlando Florida in July 2023. Although we had a very happy and memorable experience and we plan to have another reunion next year, it will not be with Soltera. Since day one , our Soltera vacation house located on Broad Oak Drive was a disaster zone. Once we finally got into the home, we paid for early check in at 10 am, we were greeted by a leak in one of the bathrooms in a bedroom on the first floor. There were several soaked towels on the floor and the water was about to flow into the adjoining bedroom. We arrived on a Saturday and despite numerous calls to maintenance, no one was interested in fixing the leak or moving us to another house. My family’s time time was spent changing the soaked towels in the bathroom, because we didn’t want to endanger anyone’s life with a slip and fall. The ages in my party ranged from a 2 year old to an 80 year old. The leak in the bathroom wasn’t the only issue. The pool was dirty and we had to ask for it be cleaned, The outdoor grill that we requested prior to our arrival was not there. One family member found human hair on her sheets the first day we got there. The home’s air conditioning was functioning as it should, neither were the dryer and washer on the first floor. One of the ceiling lights in the living room went out and was never replaced. We endured 3 days of our 5 day stay with a flooded bedroom bathroom that was a possible death trap. To add insult to injury, we never received the 8 parking permits that were outlined in the rental voucher we received after booking the house. Despite spending money to stay in a house that was obviously in need of repairs, in a resort that needs to get its act together, my family and I had a great reunion , no thanks to Soltera Resorts.

            Local BBB

            BBB Serving Central Florida

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