Reviews

Review Details

• Review fromYolanda A

  Date: 08/23/2022

  1 star
  Would not leave even one star. I had hundreds of dollars worth of damage to my belongings and they are settling at $79 Items that are irreplaceable and have great meaning to my family crushed and destroyed in boxes specifically marked FRAGILE. Furniture legs ripped off and unfixable. Storage bins with lids crushed. I am beside myself. I relocated from NY to Florida, one man came to unload in Florida and refused to itemize delivery, he told me dont worry they pay for anything damaged thats why you are insured. I sent clear before and after photos of damage, I itemized every item and still got nowhere, I will never ever recommend this company. So sad.

  Claims Service International, Inc.

  Date: 08/24/2022

  We would like to apologize for any inconvenience that the customer may have experienced. It is never our intention for our customers to be less than satisfied with our services. The customer was offered the free of charge coverage of $0.60 per lb. per article as required per federal regulations. Any additional coverage is not free of charge and must be paid for. The customer did not contact the mover's office to discuss the fact that the driver is not allowing the customer to choose a Full Value Protection. If the customer would have contacted the office at time of pickup or even during the time between the pickup and the delivery changes could have been made to the Bill of Lading governing their move. Most customers do choose the $0.60 per lb. per article as it is free of charge and helps keeping the move costs lower. Claims Service International (CSI) is not an insurance company and the customer’s claim filed is not an insurance claim. CSI is a 3rd party claims company hired by movers nationwide to determine the movers’ legal liability for household goods claims. Any liability for loss, damage, delay, payment of claim, any/all portions of the move or the claim are solely those of the carrier including the payment of claim settlements. The customer also elected to accept the settlement offered and signed the release form acknowledging a complete and satisfactory settlement stating that she is was satisfied with the offer. Per the terms and conditions signed by the customer prior to filing their claim on our website or through our office, the customer signed in agreement that they read, understood, and agreed to not hold CSI liable in any way for the results of their claim, for the compensation of their claim, for the loss, damage, delay, overcharge, grievance or any other matter related directly or indirectly to their move or the claim filed against their carrier for their move. The handling and receipt of any claims in our office or online is contingent upon the acceptance in writing (electronically or by hand) of the terms of our service. We regret the customer found it necessary to file a complaint, but trust that the above explanation enables them to better understand our position in this matter.

• Review fromN. D.

  Date: 08/10/2022

  1 star
  I wouldn't even leave one star for this business!! I filed my claim 6 months ago!! I had several lost, broken, and stolen items from my move. I did everything I was supposed to as far as filing all documents, pictures, and paperwork. I've tried countless times to contact this company via phone, chat, and e-mail, with zero luck. I find this appalling, and I feel like I've been *******! This entire moving process has been a complete nightmare from beginning to end! Shut them down!!

  Claims Service International, Inc.

  Date: 08/12/2022

  First, we would like to apologize for any inconvenience the customer has endured during the move. It is never our intention that customers will have a less than satisfying experience.Per the terms and conditions signed by the customer prior to filing their claim on our website or through our office, the customer signed an agreement that they read, understood, and agreed to not hold CSI liable in any way for the results of their claim, for the compensation of their claim, for the loss, damage, delay, overcharge, grievance or any other matter related directly or indirectly to their move or the claim filed against their carrier for their move. The handling and receipt of any claim in our office or online are contingent upon the acceptance in writing (electronically or by hand) of the terms of our service.Claims Service International (CSI) is not an insurance company and the customers claim filed is not an insurance claim. CSI is a 3rd party claims company hired by movers nationwide to determine the movers legal liability for household goods claims. Any liability for loss, damage, delay, payment of a claim, any/all portions of the move, or the claim are solely those of the carrier including the payment of claim settlements.The customer's claim was analyzed based on the free of charge coverage of $0.60 per lb. per article as required per federal regulations. Any additional coverage is not free of charge and must be paid for. Most customers do choose the $0.60 per lb. per article as it is free of charge and helps to keep the move costs are lower.We regret the customer found it necessary to file a complaint, but trust that the above explanation enables them to better understand our position in this matter.

  N. D.

  Date: 08/12/2022

  I was only told to refer to CSI to file a claim for all of my lost, stolen, and damaged items. I did everything that I was "supposed to" on my end, with the end result NOT being solved whatsoever!! This is an automated message you just replied to me with. I have been trying to reach out to you for MONTHS with no answer. No phone call nor e-mail or anything regarding this matter!! Then, suddenly MY CASE IS CLOSED!! APPALUNG! You, just like the moving company need to be shut down!!

  Claims Service International, Inc.

  Date: 01/03/2023

  Again, We would like to apologize for any inconvenience that the customer may have experienced.
  It is never our intention for our customers to be less than satisfied with our services.
  The customer was sent a settlement offer on 06/09/2022, and the claim was closed due to lack of
  interest on 08/08/2022.
  We regret the customer felt the need to post this review and trust they are now able to better
  understand our position in this matter.