Complaints

This profile includes complaints for ACI Worldwide Corp's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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• 

  ACI Worldwide Corp

  2811 Ponce de Leon Blvd Ph 1 Coral Gables, FL 33134-6926

  
• 

  ACI Worldwide

  6060 Coventry Dr Elkhorn, NE 68022-6482

• 

  ACI Payments, Inc.

  500 North Calvert Street Room 402 Baltimore, MD 21202

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:11/05/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Early hours of Nov 3, 2025, I made an Entergy payment through ******** in the amount of $131.00 and confirmed a $132.60. I always immediately look at my debit card account to ensure the right amount was withdrawn. $332.60 was deducted from my account.I called Speedpay at 7am to inform them of this unauthorized payment and requested a refund. He put the request in and said I should the refund early that same day.Immediately after, I contacted Entergy to inform them of the unauthorized withdrawal of money from my account and the pending reversal.Around 4pm(Nov 3) the reversal had not occurred so I contacted Speedpay again and was told that they do not give refunds for debit card payments and the refund is *******'s responsibility. I then received an email from **************************************** denying accountability.For the next 2 days Entergy and Speedpay blamed the other for neglecting their written refund policies, their own coworkers for misinformation. Each told a different story each time. Multiple ***** supervisors, and managers. At one point, I had two phones. Energy on one Speedpay on other. They listen to each other tell conflicting stories about the responsible Party.On Nov 4 (all calls recorded on my device) they each would say they were responsible, but the other had to do something else first. At times they were contradicting themselves.**************************************** in a 2nd email said ******** sent Entergy a refund request and she'd have to wait on their response. She did not request it on Nov **** of Nov 5, Entergy told me that they can't be sure that the payment was unauthorized and Speedpay would have to tell them. When I mentioned the emails they initially denied knowledge of receiving any emails and said it didn't matter. They were going to most of the money toward deferred bill, & send me what's left.Nov 5, ******* called and said that Entergy's IVR is set up to override the amount you entered to pay if you owe them more. That's theft

  

  Business Response

  Date: 11/13/2025

  Thank you for reaching out regarding your recent payment.******************, a wholly owned subsidiary of ACI Worldwide Corp., serves as a third-party bill payment service provider for financial institutions and ****** entities.
  We appreciate the opportunity to clarify the situation.We have contacted Entergy on your behalf to request a refund; however, Entergy informed us that the overpayment was applied to an outstanding balance on your Entergy account.
  Please note that *** Payments processes payments on behalf of ******* and does not retain any funds.Since the payment was credited directly to your Entergy account, we are unable to issue a refund. ******* has advised that you may request a partial refund by contacting their customer service team directly. We recommend reaching out to ******* for further assistance

  Customer Answer

  Date: 11/13/2025

   
  Complaint: 24109887
  
  I am rejecting this response because: the error occurred in their system and I have an audio recording of Speedpay stating that Entergy controls their IVR system and can change withdraw any amount from a customer's bank account that's owed to them regardless of the entered amount 

  If that's the case, then both Entergy and Speedpay are collectively working together to commit FEDERAL crimes together.

  I have audio recordings of them both acknowledging that this money should be refunded, now they are both saying that they have the unilateral authority to steal money from someone's bank account as a method of forcing someone to pay an outstanding debt versus going through the legal procedures that all businesses have to go through to collect a debt.

  Speedpay response is a flat-out lie. ******** has a history of unauthorized removal of money from people's account and refusing to correct it, leaving customers in dire financial strains.

  A judge found them liable and order them to pay millions; so it is absurd for Speedpay to once again state that they have absolutely no responsibility to the victim and tell the victim to do their job for them.

  It is not legal for a bill payment service (like Speedpay) or a utility company (like Entergy) to take more money from your bank account than authorized, nor can they force an unauthorized payment to be used for a different, older bill against your wishes.

  Taking an unauthorized amount of money from your bank account is a serious violation, potentially classified as bank fraud. The *************** Transfer Act (EFTA), implemented by Regulation E, protects consumers from unauthorized electronic fund transfers.

  It is Speedpay's responsibility to fix the error because they were the entity that processed the unauthorized transaction from the customer's account.

  According to Speedpay's own terms and conditions, and federal law, they are primarily responsible for resolving payment errors: 

  "We are responsible for the Service and for resolving any errors in Payments made with the Service."

  Speedpay explicitly states that all questions about payments or the service must be directed to them, not the customer's bank.

  They are required to investigate the error and, if an error is found, promptly correct it.

  They are bound by the *************** Transfer Act (EFTA), which protects consumers from unauthorized transfers and mandates a specific error resolution process. 

  The claim that "the billing company said that they are just going apply the money for a different debt" does not absolve Speedpay of its responsibility for initiating the unauthorized withdrawal in the first place. The initial act of debiting the wrong amount without permission is the core violation, and Speedpay must reverse that action.

  Sincerely,
  
  ****** *****

  

  Business Response

  Date: 11/24/2025

  Thank you for reaching out regarding your recent payment to Entergy.  ******************, a wholly owned subsidiary of ACI Worldwide Corp., serves as a third-party bill payment service provider for financial institutions and ****** entities.
  
  We apologize for the confusion regarding your payment and want to assure you that neither ******* nor ACI Payments can debit your bank account without your explicit authorization. Our payment process requires consumers to authorize the payment amount and accept the Terms and Conditions before any transaction is submitted.
  
  Our system records confirm that you submitted a payment in the amount of $331.00 on 11/3/2025 at 5:00 AM via the web interface ACI Payments provides for Entergy.  The system is configured for Entergy to auto populate your current account balance for a payment amount,though users have ability to manually enter any payment amount independent of the current account balance during the course of authorizing that payment.   During the course of authorizing your payment, our system records indicate you manually input the payment amount of $331.00,agreed to the terms and conditions, and authorized the payment in the amount of $331.00.  Only after you took these steps did ACI process the payment in accordance with your authorization.
  
  We regret any miscommunication from our call center representative and appreciate the opportunity to clarify our payment process.
  
  As a reminder, ******* has advised that you may request a partial refund by contacting their customer service team directly. We recommend reaching out to ******* for further assistance.
  
  Please review the attached screenshots of the Entergy test payment system. Note that this is a test site for example purposes only and does not represent an actual payment.
  

  

  Business Response

  Date: 11/25/2025

  Thank you for reaching out regarding your recent payment to Entergy.  ******************, a wholly owned subsidiary of ACI Worldwide Corp., serves as a third-party bill payment service provider for financial institutions and ****** entities.
  
  We apologize for the confusion regarding your payment and want to assure you that neither Entergy nor ACI Payments can debit your bank account without your explicit authorization. Our payment process requires consumers to authorize the payment amount and accept the Terms and Conditions before any transaction is submitted.
  
  Our system records confirm that you submitted a payment in the amount of $331.00 on 11/3/2025 at 5:00 AM via the web interface ACI Payments provides for Entergy.  The system is configured for Entergy to auto populate your current account balance for a payment amount, though users have ability to manually enter any payment amount independent of the current account balance during the course of authorizing that payment.   During the course of authorizing your payment, our system records indicate you manually input the payment amount of $331.00, agreed to the terms and conditions, and authorized the payment in the amount of $331.00.  Only after you took these steps did ACI process the payment in accordance with your authorization.
  
  We regret any miscommunication from our call center representative and appreciate the opportunity to clarify our payment process.
  
  As a reminder, ******* has advised that you may request a partial refund by contacting their customer service team directly. We recommend reaching out to ******* for further assistance.
  
  Please review the attached screenshots of the Entergy test payment system. Note that this is a test site for example purposes only and does not represent an actual payment.

  Customer Answer

  Date: 12/03/2025

   
  
  Complaint: 24109887
  
  I am rejecting this response because: I'm not interested in how their system works in theory, the attachment does not reflect my transaction, therefore, it neither prove nor disprove fault.

  
  This was an unauthorized payment and both Entergy and Speedpay have abandoned their Terms and Conditions.

  
  If what Speedpay is saying was true, how do you explained the payment history's attached filed from my Entergy account. dated November 20th?

  I will definitely be disputing the $20 return payment fee that has been placed on my account.

  Sincerely,
  
  ****** *****

• Initial Complaint

  Date:10/28/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I used ACI Payment at the recommendation of the *** when paying off my tax obligations. I submitted a payment of $7245.10 to them on October 6, 2025, and on October 28, 2025 recieved a notice from the *** my payment had not been received and I now owe even more in fees.

  

  Business Response

  Date: 11/05/2025

  ****************** found that the payment from Mr. ****** to the *** was successfully processed through our system on October 6, 2025. We attempted to contact Mr. ****** by phone and left a voicemail requesting that he return our call to obtain the *** number associated with his transaction.This number is the unique identifier the *** requires to locate the payment in their system. Mr. ****** should call the *** at ************** and provide them with this *** number:268568259003148. This will enable the *** to locate the transaction and assist him in applying the payment correctly.

• Initial Complaint

  Date:10/07/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Had multiple packages shipped through them. All the packages stopped getting any updates about status and there was no way to contact their customer service or even submit a question on their website. My packages are still missing and it's frustrating dealing with them.

  

  Business Response

  Date: 10/09/2025

  ******************,a wholly owned subsidiary of ACI Worldwide Corp., serves as a third-party bill payment service provider for financial institutions and ****** entities.Consequently, we are not involved in the purchasing or shipping of goods. It appears that this complaint has been filed against the incorrect company.

• Initial Complaint

  Date:09/02/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  ACI Worldwide is the parent company of ********, which is an online bill paying service that my local electric company, ******, uses so that their customers can pay their bill online. I too use Speedpay to pay my electricity bill every month and had direct deposit set up to make my life easier.A week ago, i noticed that the company ******** had charged me $205 outside of my electricity bill billing cycle. I called them and asked what the charge is for and they said sometimes their system will just take money out of your account. They said I can either get a refund or I can apply that $205 to upcoming electricity bill. I requested a refund and told them it was ridiculous that there system can just take my money whenever it feels ******* of today, 5 business days later, I have not received a refund and am getting the run around from ******** regarding the refund.

  

  Business Response

  Date: 09/04/2025

  Thank you for reaching out regarding your recent payment concern. ************ has reviewed our records,both internally and with Ameren, and unfortunately, we are unable to locate the payment referenced in your complaint. Additionally, we do not have any record of a call from you to our customer service team regarding this issue.
  

  To assist us in investigating further, we kindly ask that you provide the following information:
  A copy of your bank statement showing the payment in question
  Please include the bank account number (last 4) and the date the funds were debited
  The phone number you used to contact our customer service team
  

  If there is any additional documentation or details you believe may help us locate the payment, please include those as well.
  

  Once we receive this information, we will continue our investigation and follow up with you promptly.

  
  

• Initial Complaint

  Date:08/28/2025

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  a week ago i spent $11.72 on a ***** package and *** was its carrier. my package went out for delivery on august 27, 2025 at 3:07pm and never came nor has its status been changed. it still says "out for delivery" even though its after the estimated delivery date and i have still never received my package. i tried to contact people in order to figure out where my package is and got no answers.

  

  Business Response

  Date: 09/03/2025

  ******************, a wholly owned subsidiary of ACI Worldwide Corp.,serves as a third-party bill payment service provider for financial institutions and ****** entities. Consequently, we are not involved in the purchasing or shipping of goods. It appears that this complaint has been filed against the incorrect company.

• Initial Complaint

  Date:06/02/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This complaint is against ***************** also known as aci worldwide corp I was doing Buisness with credit acceptance loan account number ********* I contacted credit acceptance under regulation E percedures to reverse and return 3 payments that was debited from debit card ending in 4310 by aci ********************************* Transactions date and amount listed.****** on March ******* ****** on April 10, 2025 ****** on May ******* spi using debit card ending in 4310 These three transactions were a resort of unauthorized fraudulent ****************** acceptance stated over the phone and on letter of Evidence that is attached in ************************ complaint credit acceptance stated **************** and aci worldwide corp must reverse the charges and refund debit card that was used I have contacted my bank to report fraud unauthorized debits for the listed amounts in this complaint I am demanding aci payments *** and aci worldwide to reverse and refund same debit card ending in 4310 that was used in all three *************** financial institution stated they already sent over chargeback request but merchant never refunded 3 unauthorized debits with total lost of ******** If the merchant who debit my debit card for these unauthorized payment do not refund all three transactions by 4 Buisness days from todays date I will monetary *** aci payments, *** and aci worldwide corp for failing to refund all three unauthorized debits, and for failing to respond with financial institution relating to chargeback request and for violations of Regulation E which I will *** for more than ********** ***luding attorney and court cost should aci payments, *** and aci worldwide corp continue to ignore refunds reversal credited back to same card used ending 4310 do the right thing and refund all three unauthorized debits

  

  Business Response

  Date: 06/11/2025

  
  ****************** (****),a wholly owned subsidiary of ACI Worldwide Corp., is a third-party bill payment service provider to financial institutions and ****** entities which themselves own or control the account-level relationship with the individuals paying the bill. Upon reviewing this complaint, we confirmed receipt of chargeback requests on June 5, 2025, for $393.99, and two additional requests on June ******, each for $393.99.  Please note that **** does not control the timing of when funds are credited back to a consumers account. A debit to APAY is initiated by the card processor, which then credits the issuing bank. As of today, no debits, chargeback reversals or cancellations have been received by APAY in connection with these three chargebacks. To obtain a refund for all three transactions, please contact your bank directly.

  Customer Answer

  Date: 06/11/2025

   
  Complaint: 23405908
  
  I am rejecting this response because:
  

   

  As contacting my bank fraud department on June ******* I was told a chargeback was sent for all three transactions and is waiting on the merchant processer to refund card

  i am requesting aci to return funds because chargeback was already sent the money is in *****

  
  

  

  Business Response

  Date: 06/18/2025

  ****************** (APAY)is not in possession of the funds and does not control the timing of when funds are returned to a consumers account.
  
  When a consumer files a chargeback with their bank, the chargeback information is passed to APAY through the card processor.  APAY then forwards the chargeback request to the merchant who is given the opportunity to dispute the chargeback. Some banks issue a provisional credit right after the chargeback is filed, while others wait until the merchants response deadline has passed before applying any credit to the consumers account. Once the chargeback process is finalized, the consumers bank debits APAY for the chargeback amount, and APAY, in turn,debits the ******.
  
  
  

  Customer Answer

  Date: 06/18/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  

   

  issue resolved 

• Initial Complaint

  Date:04/14/2025

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I placed an order on March 1st on items priced at about $190. They departed ***** on March 22nd and has gone to ******** and are currently in ******* where the current issue arises. It has been stuck there since March 31st where it supposedly departed from the shipping facility at 10:16pm in *********, ******* and **** is waiting for the item. When i called **** they said there is nothing they can do since they dont have the item.

  

  Business Response

  Date: 04/16/2025

  ******************, a wholly owned subsidiary of ACI Worldwide Corp., serves as a third-party bill payment service provider for financial institutions and ****** entities. Consequently, we are not involved in the purchasing or shipping of goods. It appears that this complaint has been filed against the incorrect company.

  Customer Answer

  Date: 04/16/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  Sundose *****

• Initial Complaint

  Date:03/03/2025

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I don't know this company and never entered into any payment arrangements with them. I don't even know what the charge that is being deducted from my checking account is for. No customer service phone number, only email which I submitted but only received a automated generic email for solution to fan's. They have deducted payment for several ************* ongoing. Having my bank dispute charges. But it's impossible to get a person on the phone & when you do - they only accept the payment and can't tell you anything unless you have the account number - which i don't have because I didn't authorize any payment to aci,

  

  Business Response

  Date: 03/14/2025

  ****************** a wholly owned subsidiary of ACI Worldwide Corp., is a third-party bill payment service provider to financial institutions and ****** entities which themselves own or control the account-level relationship with the individuals paying the bill.After reviewing your complaint, ****************** has determined that the payments reflected on your bank statement are directed to ***************. We have contacted *************** and verified that you are a customer of theirs.They recommend reaching out to ***************'s customer service for further assistance at ************** with these payments. 

• Initial Complaint

  Date:02/05/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I submitted my personal property taxes to *************** revenue via *** Payments on 1/2/2025 with confirmation #*****D for $496.51. As of today 2/5/2025, *** payments has still not processed the payment to the recipient. The payment posted through my bank account on 1/4/2025. I have called St. Louis county revenue more than once, who states I must contact ***. *** customer service ph# provided contends they cannot assist with anything but making payments. This is the other issue, you list a customer service ph# for issues, however they cannot resolve any payment issues, they only TAKE payments. To resolve a payment issue, you must email the company. I have emailed or replied to the company now 6 times. If you do not have a real customer service phone number, don't advertise that you do. You have a payment processing phone number NOT a customer service phone. Due to the unprocessed payment, I have now incurred additional late fees with St. Louis county as the taxes continue to show unpaid. As this state does not allow licensing of vehicles without proof of paid personal property taxes, I also cannot license my new vehicle thus incurring additional charges and putting myself at risk of traffic tickets. If you're reading this to verify legitimacy of the company, my suggestion is to find an alternate payment method.

  

  Business Response

  Date: 02/11/2025

  ******************s records show that Ms. ******* transaction to St. Louis County processed successfully through our payment system on 1/2/2025. ******************responded to Ms. ******* email and asked for confirmation of the account number Ms. ****** was meaning to pay. We confirmed that the account number was the number submitted with the payment. The **************** site currently shows Ms. ******* account is paid in full, but it looks like they just updated their site on 2/6/2025. At this point, we advise Ms. ****** to speak to *************** about any fees or charges she may have incurred as the delay in posting was on their end. 

  Customer Answer

  Date: 03/07/2025

  Better business bureau emails went to my junk folder so this is the first time I am able to see the response.  The only reason my personal property showed paid as of the date mentioned by the respondent is because I had to pay it in cash, in person AGAIN, to avoid more late fees and be able to register my vehicle.  I have a claim with my bank to return the amounts collected by ***.

  

  Business Response

  Date: 03/11/2025

  ****************** submitted a response to BBB on 2/11/2025 for this complaint. BBB notified us on 3/2/2025 that the complaint had been closed. We are unsure of what exactly you need us to respond to. Please advise. 

  

  Business Response

  Date: 03/12/2025

  Can someone please advise what you need from us as this is showing closed but that a response is still needed? 

  

  Business Response

  Date: 03/26/2025

  ******************s records show that Ms. ******* transaction to **************** processed successfully through our payment system on 1/2/2025. ****************** responded to Ms. ******* email and asked for confirmation of the account number Ms. ****** was meaning to pay. We confirmed that the account number was the number submitted with the payment. The **************** site currently shows Ms. ******* account is paid in full, but it looks like they just updated their site on 2/6/2025. At this point, we advise Ms. ****** to speak to **************** about any fees or charges she may have incurred as the delay in posting was on their end. 

   

  We responded to this complaint on 2/11/2025 and received a closed notification on 3/2/2025.

• Initial Complaint

  Date:02/04/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In January of 2025, my electric company began using *** Speedpay for online transactions. ************ is charging a surcharge on ALL payments except autopay signup--including debit cards. Charging surcharges and processing fees on debit cards is not legal. I do not wish to use autopay as I frequently change the payment account from which I make payments. I cannot even go in person to the electric company and make payments without processing fees, now. I do not wish to be charged a fee for the privilege of paying my electric bill in ANY way, shape, or form.

  

  Business Response

  Date: 02/18/2025

  Thank you for reaching out to us regarding the recent charge on your debit card transaction. ****************** has reviewed your complaint and would like to clarify that the service and convenience fees you mentioned are a standard industry practice implemented to cover the costs associated with processing payments.  It is important to note that these fees are permissible under federal and many state laws. As a third-party bill payment service provider, we suggest discussing free payment options with your service provider for future transactions.