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          Find a Location

          ACI Worldwide Corp has 3 locations, listed below.

          *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

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            Business ProfileACI Worldwide Corp

            Payment Processing Services
            HeadquartersMulti Location Business
            BBB accredited business
            The Complaints and Reviews shown on this HQ profile may have been submitted against either the HQ itself or one of the corporate-owned locations found under "Find Locations".

            Contact Information

            2811 Ponce de Leon Blvd Ph 1

            Coral Gables, FL 33134-6926

            Get Directions
            Visit Website
            Email this Business
            (305) 894-2200

            Business hours

            8:00 AM - 6:00 PM
            Business Hours
            8:00 AM - 6:00 PM
            8:00 AM - 6:00 PM
            8:00 AM - 6:00 PM
            8:00 AM - 6:00 PM
            8:00 AM - 6:00 PM
            Closed
            Closed

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            Customer Reviews

            1/5

            Average of 3 Customer Reviews

            Read ReviewsStart a Review

            Customer Complaints

            23 complaints closed in last 3 years

            5 complaints closed in last 12 months

            Read ComplaintsFile a Complaint

            BBB Rating & Accreditation

            BBB accredited businessA+

            Accredited Since: 2/28/2023

            Years in Business: 48

            Customer Reviews are not used in the calculation of BBB Rating

            Overview of BBB Rating

            Related Categories

            Overview

            ACI Worldwide Corp

            Business Details

            This is a multi-location business.

            Find a Location

            ACI Worldwide Corp has 3 locations, listed below.

            *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

              Please enter a valid location.
              Headquarters
              2811 Ponce de Leon Blvd Ph 1, Coral Gables, FL 33134-6926
              Email this Business
              BBB File Opened:
              10/28/2021
              Years in Business:
              48
              Business Started:
              10/7/1975
              Business Started Locally:
              10/7/1975
              Business Incorporated:
              10/12/1979
              Accredited Since:
              2/28/2023
              Type of Entity:
              Corporation
              Number of Employees:
              37
              Hours of Operation

              Primary

              M:
              8:00 AM - 6:00 PM
              T:
              8:00 AM - 6:00 PM
              W:
              8:00 AM - 6:00 PM
              Th:
              8:00 AM - 6:00 PM
              F:
              8:00 AM - 6:00 PM
              Sa:
              Closed
              Su:
              Closed
              Business Management
              • Ms. Eve Aretakis, President
              • Ms. Laquanda Augustus, Compliance Analyst
              • Mr. Bryan A. Peterson, Vice President/Secretary
              • Mr. Craig R. Maki, Vice President/Treasurer
              • Mr. Scott W. Behrens, Vice President/CFO
              Contact Information

              Principal

              • Ms. Eve Aretakis, President
              • Mr. Bryan A. Peterson, Vice President/Secretary
              • Mr. Craig R. Maki, Vice President/Treasurer
              • Mr. Scott W. Behrens, Vice President/CFO

              Customer Contact

              • Ms. Eve Aretakis, President
              • Ms. Laquanda Augustus, Compliance Analyst
              • Mr. Bryan A. Peterson, Vice President/Secretary
              • Mr. Craig R. Maki, Vice President/Treasurer
              • Mr. Scott W. Behrens, Vice President/CFO
              Additional Contact Information

              Email Addresses

              Read More Business Details and See Alerts

              Customer Complaints

              23 Customer Complaints

              Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

              File a Complaint

              Most Recent Customer Complaint

              03/27/2024

              Complaint Type:
              Product Issues
              Status:
              Answered
              On 07-08-2022, I used *** PAYMENTS to make a payment to the INTERNAL REVENUE SERVICE Payment type: Form 1041, US Fiduciary Income Tax Return Tax Year: 2021 At that time, I received an email with the confirmation number: ******* The email said that the payment would be forwarded to the *** on the next business day.This past month, February 2024, I received a letter from the *** stating that my taxes were delinquent for the tax year 2021. I knew I had paid it so I searched my emails to find the *** Payments confirmation email.It seems that this company did not forward my payment to the *** in 2022 and led me to believe that my taxes owed, were paid. I did pay today, March 27, 2024 the amount to the *** so to not have them fine me further. Then, I decided to search my payment history. I found the *** emailing saying that they sent the payment. I tried emailing this company and calling but all I got was a form email reply and a recording. I hope this issue can be resolved. I have downloaded two documents with evidence.Thank you
              Read More
              Read 22 More Complaints

              Customer Reviews

              3 Customer Reviews

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              How BBB Processes Complaints and Reviews

              Start a Review

              Most Recent Customer Review

              Jan G

              08/01/2023

              Horrible Company do not go here. Dishonest!!!! Paid for second computer/user ifull one year amount!!! not prorated. my office membership ran out a few months later. they said i have to ********** 1 year amount again!!!!!...they never explained any of this up front. Very dishonest and unethical!!!!!!!!!!!!!!! If you called them to sign up for a second computer in February you would ********** 1 year.....then office membership runs out in March..... they will tell you you need to pay an entire year again......they do not prorate and do not care about their customers!!!!!!!!!!!!!!! if i can give them zero stars i would!!!!!!!!!!!!!!
              Read 2 More Customer Reviews

              Local BBB

              BBB Serving Southeast Florida & the Caribbean

              More Info on Local BBB

              BBB Reports On

              BBB reports on known marketplace practices.

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