Loan Servicing
Lakeview Loan Servicing, LLCHeadquarters
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Reviews
This profile includes reviews for Lakeview Loan Servicing, LLC's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Review Ratings
Average of 221 Customer Reviews
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Review fromHeather J
Date: 11/19/2022
1 starI got a letter stating that my insurance was cancelled 3 months prior for non-payment. After spending hours on the phone being told different things and being passed back and forth between Lakeview and my insurance company I finally got someone on the phone to tell me I had to contact my actual insurance agent, not the company. Well ****************** found out that Lakeview had been disbursing MY funds to someone elses insurance! Today I got an email saying $636 was disbursed for condo insurance. I dont have a condo!Review fromMauricio T
Date: 11/18/2022
1 starOur experience with this Bank has been the very worst by far, of any lender we ever dealt with. Our house was damaged by a tornado and the insurer sent a Claims' check within days. Lakeview placed the money on Escrow with Loancare, and this outfit has yet to release $1 dollar in 8 months..!. When you ask for a written response you get nothing. They are completely unprofessional and could not care less about customer service. Do yourself a big favour and avoid doing business with them. Most unfortunately I have no choice but to give them a one star rating on this site. My preference would be a big fat ZERO.Review fromDerek S
Date: 11/10/2022
1 starAll I can say is WOW. Shame on this company. Glad to know I'm not alone. They have raised my mortgage payment twice within a few months due to "escrow shortage". They are definitely doing something wrong now that I see how many others on here are saying the same thing. I certainly feel a class action lawsuit coming. I have already reached out to my attorney so I have a bit of a head start. We are gathering all documents before we even reach out to Lakeview. Would hate to see paperwork disappearing after we make contact. I'm a 100% disabled veteran on a fixed income and my mortgage payment has gone up $350 in a couple months. I will also be filling a complaint with the *** as should all of you.Lakeview Loan Servicing, LLC
Date: 11/11/2022
************************,
We appreciate your feedback. It's upsetting to hear that you did not receive the topnotch service both Lakeview and its servicing partners strive to provide. We do apologize for any challenges you may have experienced. We have been able to identify your loan account with the respective servicing company and will reach out to you directly via your email as we want to help address your concerns. Thank you for your service.
*************************, ******************************* Issue Resolutions,************
Lakeview Loan Servicing, LLC
Date: 11/11/2022
Dear *******************************,
We appreciate your feedback, and it's upsetting to hear that you did not receive the topnotch service we strive to provide. We will research your concern with the respective servicing company who handles your loan account on behalf of Lakeview to assist you with addressing your concerns.
Review fromMichael H
Date: 11/10/2022
1 starLakeview Loancare is a horrible, horrible company. Just the worst saying that I hate them is an understatement. They TOOK my mortgage payment back in early September, but DIDN'T CREDIT MY ACCOUNT. They did not notify me, so I didn't know there was an issue UNTIL MY CREDIT SUDDENLY DROPPED 134 points!!!!My wife and I have called them a dozen times. We have emailed them the Bank Trace for the payment OVER AND OVER AGAIN because they keep losing the info!!!!They are liars who NEVER work on our case. WE HAD TO MAKE A DOUBLE MORTGAGE PAYMENT in October just to stop the credit hemorrhaging!!!! We made another payment for November AND THEY STILL HAVEN'T ADDRESSED THIS!!!!HEY LOANCARE, I'M GOING TO FILE A LAWSUIT, YOU ABSOLUTE HORROR OF A COMPANY. How dare you treat people this way????? I'm going to make it MY LIFE'S MISSION to come after you. COUNT ON IT.Lakeview Loan Servicing, LLC
Date: 11/11/2022
**************
Thank you for taking the time to leave us feedback. We are disappointed to hear that your loan servicing experience was not up to the customer service standards we strive for and would like to apologize for this. We pride ourselves in providing all of our customers with excellent customer service.
Please know ********************** owns the master servicing rights (MSR) for this loan; however, we do not service any mortgage loans ourselves. As *********** with several different servicing companies to perform the day-to-day servicing activities (i.e., payment, escrows, hardship assistance) We will reach out to you directly via your email to help assist.
Thank you for your partnership, *************************, ******************************** Issue Resolutions, ************
Review fromJustin R
Date: 11/08/2022
1 starEvery year it's the same problem over and over. Every year they claim to have it figured out and fixed but they never do. I have to explain to them how to fix my escrow account. They over take on property taxes. 5 years in a row now. Should be charged with fraud.Lakeview Loan Servicing, LLC
Date: 11/08/2022
Dear ***************************
We appreciate your feedback, and it's upsetting to hear that you did not receive the topnotch service we strive to provide. We will research your concern with the respective servicing company who handles your loan account on behalf of Lakeview to assist you with addressing your concerns. A member of Lakeviews Issue Resolution team will reach out to you directly to further discuss and to help resolve. *************************, ******************************** Issue Resolutions, ************
Review fromRobert P
Date: 11/06/2022
1 starI logged in with my username and password but there was no loan account for me. Im trying to start a auto pay through the site but they dont have my loan number. I guess I dont have a mortgage loan so I got the house for free. Terrible website cant even get my loan info. ??????????Lakeview Loan Servicing, LLC
Date: 11/08/2022
Dear, *************************
We appreciate your bringing this to our attention and hear your frustration. We do apologize for any inconvenience you may have experienced. We would like the opportunity to have this addressed right away with the respective servicing involved. Please know Lakeview Loan Servicing owns the master servicing rights (MSR) for this loan; however, we do not service any mortgage loans ourselves. As *********** with several different servicing companies to perform the day-to-day servicing activities (i.e., payment, escrows, hardship assistance) we will need to identify who your servicer is in order to assist you. We will reach out to you directly via your email to help assist. Thank you for your partnership,
*************************, ******************************** Issue Resolutions, ************
Review fromMercedes T
Date: 11/02/2022
1 starThis is by far the worst company I have ever worked with. Any time I call for help, every person that I talk to gives me a different answer. I tried to file for a mortgage adjustment, and they sent me the wrong paperwork multiple times. I called them 13 times and still no one was able to fix it. I asked if I was supposed to pay during this time, and an agent assured me that no payment was due. The next time I called, they told me that unless I paid the amount in forbearance, they were going to foreclose on my house. I asked to speak to someone else, and she said that person was mistaken and enrolled me in another program and told me no money was due yet. I called today and they have me down for a late payment. I am so disappointed with this company- they bought my loan so I don't have a choice. I feel stuck and like they are ripping me off, but I don't know how to get help.Lakeview Loan Servicing, LLC
Date: 11/02/2022
We appreciate your feedback, and it's upsetting to hear that you did not receive the topnotch service we strive to provide. We will research your concern with the respective servicing company who handles your loan account on behalf of Lakeview to assist you with addressing your concerns. A member of Lakeviews Issue Resolution team will reach out to you directly to further discuss and to help resolve. *************************, ******************************** Issue Resolutions, ************Review fromLAURIE N
Date: 10/29/2022
1 starLakeveiw is terrible customer service terrible mortage servicer i was so mad my loan got sold to them i would give 0 stars if i could people are rude take forever to call back steal your money terribleLakeview Loan Servicing, LLC
Date: 10/31/2022
***************************:
Thank you for taking the time to leave us feedback about your experience. We are disappointed to hear that your loan servicing experience was not up to the customer service standards we strive for and would like to apologize for this. We would like the opportunity to further research your issues with the respective servicing company involved as Lakeview does not service any loans ourselves. We will reach out via your email above to obtain your loan information and property address so we can identify the servicer. We look forward to working with you to address all concerns, thank you. *************************, ******************************** Issue Resolutions,************
Review fromPeter M
Date: 10/21/2022
1 starLakeview Loan Servicing is neglectful dealing with disabled veteran benefits and have proven themselves incapable of proper communication and maintaining security of PII information.Lakeview Loan Servicing, LLC
Date: 10/26/2022
Dear, *************************
We are in receipt of your concerns. Please know that we do strive for excellence and are disappointed to hear that you received anything less. We would like the opportunity to discuss this further and turn your experience into a more positive one going forward. We will reach out to you directly via your email to obtain further information, as we want to help you. We appreciate your partnership,
*************************, ******************************** Issue Resolutions, ************
Review fromWilliam N
Date: 10/18/2022
1 starI received a letter from Lakeview Loan Servicing regarding the security incident (data breach) that occurred in October 2021. I have been waiting two months to receive a call back regarding this situation. I called again today and was told all they could do was submit another request. They could not offer any other options other than to just keep calling back every month. Very poor response and you're putting your customer service reps in a bad position by not providing them any information. Horrible experience.Lakeview Loan Servicing, LLC
Date: 10/19/2022
************************ Nation
We are in receipt of your concerns. Please know that we do strive for excellence and are disappointed to hear that you received anything less. We would like the opportunity to discuss this further and turn your experience into a more positive one going forward. We will reach out to you directly via your email to obtain further information, as we want to help you. We appreciate your partnership,
*************************, ******************************** Issue Resolutions, ************
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