Complaints

This profile includes complaints for Lakeview Loan Servicing, LLC's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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• 

  Lakeview Loan Servicing, LLC

  4425 Ponce de Leon Blvd STE MS5-251 Coral Gables, FL 33146-1837

• 

  Lakeview Loan Servicing LLC

  100 E Business Way Suite 310 A Cincinnati, OH 45241

• 

  Lakeview Loan Servicing

  5151 Corporate Drive Troy, MI 48098

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:08/14/2024

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My loan was recently transferred from United Wholesale Mortgage to Lakeview, effective 8/1/2024. I am merely trying to speak to someone on the phone regarding, due dates, escrow, taxes etc... I have feverishly called a number of times for consecutive days and the system simply will not allow you to speak with an agent. Is there another number that perhaps has not been communicated. I also, emailed them to no avail. How can the customers get them to respond. This is preposterous! and certainly unacceptable behavior for a loan provider. I'm hoping they will reach out soon. Maybe the only way to speak to someone is to intentionally late with my payment and I bet someone will call.... Just a thought:(

  Business Response

  Date: 08/22/2024

  Re: BBB Response to Consumer Complaint Notification - Better Business Bureau - Complaint Case # ********
  Lakeview Loan Servicing, LLC (Lakeview) is in receipt of the recent complaint filed by ******************* through the BBB. We appreciate the opportunity to respond. Lakeview is a master servicer and reputable lender who takes these matters very seriously and will work in good faith to resolve any misunderstandings with a customer, as we always want to provide excellent customer service.
  ********************** is the owner of the mortgage servicing rights (MSR) for this loan. However, please know that Lakeview contracts with various subservicers to perform the day-to-day servicing activities for our mortgage loans. In this instance, **************** (a non-affiliated and separate company) subservices this loan on Lakeviews behalf. Foremost, we hear and understand your frustration. We do apologize for any inconvenience you may have experienced. We appreciate the opportunity to further explain.
  Research confirmed that this loan was transferred from United Wholesale Mortgage to ****************, the subservicer for Lakeview Loan Servicing on August 2, 2024, and the Welcome Letter was sent to the borrower on August 5, 2024.
  The customer stated he was having difficulties with reaching **************************** Agent; however, the customer did not provide the number they were attempting to reach the team at. The customer sent an email through Mr. ******* secure message center inquiring about making payments with a debit card and how to set up biweekly payments. An agent responded advising that **************** does not accept debit or credit card payments.
  Mr. ******* agent provided the customer with the information to set up the biweekly payments and emailed the authorization form. The agent informed the customer of the terms required to start Bi-Weekly Autopay.
  1) The loan must be prepaid one month ahead.
  2) Account should not be set up on any existing auto draft plan (equity accelerator or monthly ACH).
  3) Bi-Weekly auto draft form completion is required.
  On August 12, 2024, an escrow analysis was generated after the service transfer process was completed with an effective date of October 1, 2024. The payment will remain the same as the previous payment amount of $1,837.53. Please note the state scheduled yearly escrow analysis will be generated in October 2024 with an effective date of December 1, 2024. On August 19, 2024, the ************* taxes were disbursed from the customers escrow account in the amount of $2,579.14.
  Mr. ******* Customer Relations Team attempted to follow up with the customer on August 21, 2024; however, the attempt was unsuccessful.
  Lakeview will consider this concern resolved based on the actions of the servicer. If you or the customer have any additional questions regarding this matter, please contact *************************** at **************** phone number ************, Monday through Friday, 8:00 a.m. to 5:00 p.m. Eastern Time.

• Initial Complaint

  Date:08/14/2024

  Type:Order Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My wife and I established a trust in May and requested to have our mortgage rewritten in the name of the trust. Our loan is with Lakeview which is owned by LoanCare LLC.We were asked to mail a copy of the trust documents to LoanCare to begin the process. The paperwork was sent via certified mail on 6/7/24. We were instructed to call the company once the mail was signed for which was on 6/11/24. We were told that the mail couldn't be located and to call back in a few days.We phoned again on 6/21/24 and were told by ****** that another department needed to be notified to look for mail, and were instructed to call back in 5-7 business days.Again, we called and spoke with ****** on July 1. We were told at that time to expect the loan to be rewritten by 7/15 and to check back after that date. Apparently, the paperwork is in their ************************ since we're rewriting it for a trust.We called on July 22 and spoke with ***** who said to call back later in the week. The loan wasn't ready. During a July 31 call, we were told that our case had been sent to their ********************** to investigate the delay. We were told that we'd hear from that department in 3-5 business days. We subsequently received an email on August 2 confirming the same. It is now August 14, and we've not heard from the company.It should be mentioned that we did not choose Lakeview/LoanCare as our lender when we purchased our home 10 years ago. We worked with a local community bank who then sold our loan to another company which was later assumed by Lakeview/LoanCare. This is not uncommon, but people should ask their lenders if their loan will be sold before they sign.

  Business Response

  Date: 08/28/2024

  On June 21, 2024, ******** received your correspondence letter requesting your mortgage loan be converted into a revocable trust. ******** was unable to locate any record of receiving the trust documents with the original request.
  We regret that the necessary documents were not previously located causing delays in your request being completed. During a more recent call on August 21, 2024, the customers resubmitted the documents. Updates have been made to the account listing **** ***** Living Trust.

  Business Response

  Date: 08/28/2024

  Enclosing Letter of confirmation for customers records.

  Customer Answer

  Date: 08/29/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***************************

• Initial Complaint

  Date:08/01/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Two times in a row I scheduled payments to be withdrawn from account ending in 7054. Instead of withdrawing from the account we had funds in and given authorization for, the company blames "their system" for automatically picking another bank account that we did not authorize for payment to be withdrawn from. This ended up in late fees and payment return fees being added on to our account. We have had to call and ask why they don't take the payment out of the account that we ask them to withdraw from and their only explanation is to blame a system error. That is not our fault or problem. they refuse to waive the returned payment fees even though they acknowledge that they are not attempting to withdraw payment from the correct account. We have asked to escalate several times, we are refused to be transferred to supervisor. We should not be charged return payment fees when they have clearly disregarded what acct we have told them to withdraw funds from. It feels as though they are purposely refusing payment and trying to have excuse to add fees that are on them not on us. ******* refused to transfer us to a supervisor on 8/1/2024 when we requested one several times. Verify with the recorded call lines. 8/1/2024 3:11PM and 3:47PM.

  Business Response

  Date: 08/22/2024

  Re: BBB Response to Consumer Complaint Notification - Better Business Bureau - Complaint Case # ********
  
  Lakeview Loan Servicing,LLC (Lakeview) is in receipt of the recent complaint filed by ******************************* through the BBB. We appreciate the opportunity to respond. Lakeview is a master servicer and reputable lender who takes these matters very seriously and will work in good faith to resolve any misunderstandings with a customer,as we always want to provide excellent customer service.
  
  ********************** is the owner of the mortgage servicing rights (MSR) for this loan. However, please know that Lakeview contracts with various subservicers to perform the day-to-day servicing activities for our mortgage loans. In this instance, LoanCare (a non-affiliated and separate company) subservices this loan on Lakeviews behalf. Foremost, we hear and understand your frustration. We do apologize for any inconvenience you may have experienced. We appreciate the opportunity to further explain.
  
  LoanCares research confirmed that the incorrect account was selected via their website. For reference, a customers personal account information cannot be selected by **************** on the website which is solely for the homeowners use. To delete a payment via the lakeviewloanservicing.myloancare.com website, the customer will need to select the payments option, select Payment Method, select Manage, select Delete Payment Method. A confirmation page will populate to confirm that the customer wants to delete the payment method, select Yes to proceed. A confirmation will then be displayed confirming that the payment method was successfully deleted.
  
  On August 1, 2024, the customer spoke with one of LoanCares representatives regarding their concerns with the payment drafting from the incorrect account ending in 5034. During the conversation, the LoanCare agent attempted.
  to assist by scheduling a payment by phone for $3,275.75. The payment was again drafted from the incorrect account ending in 5034 and returned due to insufficient funds. LoanCare has since removed the certified funds requirement to allow payment to be submitted using the customers preferred payment method.
  
  Although the customers request for compensation is respectfully denied, LoanCare has waived any fees and costs assessed to the customers account due to this issue. Along with their official resolution response letter, LoanCare also enclosed the non-sufficient fund letters, and an Account History.
  
  Lakeview will consider this concern resolved based on the actions of the servicer. If you or the customer have any additional questions regarding this matter, please contact *************************** at LoanCare.

• Initial Complaint

  Date:07/30/2024

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I attempted to view my loan details on July 30, 2024. I was not able to because I had to "Acknowledge Online Banking and EFT Disclosure". The disclosure would not display on my computer, on Safari or Chrome. Without acknowledging it, I cannot access my account. Their site is broken.

  Business Response

  Date: 08/08/2024

  Re: BBB Response to Consumer Complaint Notification
  
  Lakeview Loan Servicing,LLC (Lakeview) is in receipt of the recent complaint filed by ********************* through the BBB. We appreciate the opportunity to respond. Lakeview is a master servicer and reputable lender who takes these matters very seriously and will work in good faith to resolve any misunderstandings with a customer, as we always want to provide excellent customer service.
  
  ********************** is the owner of the mortgage servicing rights (MSR) for this loan. However, please know that Lakeview contracts with various subservicers to perform the day-to-day servicing activities for our mortgage loans. In this instance, LoanCare, LLC (a non-affiliated and separate company) subservices this loan on Lakeviews behalf.Foremost, we hear and understand your frustration. We do apologize for any inconvenience you may have experienced. We appreciate the opportunity to further explain.
  
  LoanCare confirmed they have made several attempts to contact the customer to further discuss their website issues with no success. Outreach emails have been sent from LoanCare and Lakeview advising the customer to contact the servicer LoanCare.
  
  Lakeview will consider this concern resolved based on the actions of the servicer. If you or the customer have any additional questions regarding this matter, please contact *************************** at LoanCare.

• Initial Complaint

  Date:07/26/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On July 5th 2024 Lakeview did an ACH of ******. It has NEVER been credited to my account. I have been calling almost daily . I have spoken to several people , some say I want a refund ( NOT TRUE ) . I simply want the credit and the fees of ****** removed. I am told they REQUIRE a FULL 30 day COMPLETE bank Statement , ******* has advised against this, They have had DATA breaches where millions of personal information has been comprised. I have sent proof , my bank has offered to send proof. I am told no and they closed the payment research case. I have asked several times in the last 3 weeks for a supervisor and not only is one not available the agent either does not put the request in or they just Do NOT CALL. This is boarding on theft of my account at this point, also this insist we are behind in our mortgage and are sending letters a few a week. In addition for years NOT one person has been able to explain how our payment went up when our taxes and insurance went down. Not ONE person there has a knowledge on mill rates or how to calculate taxes. I do not know what to do !! We pay our bills ! PLEASE HELP !!!

  Business Response

  Date: 08/09/2024

  We were able to discuss the account history and payment transactions with *** and *************** today.  It was explained that we did not have a payment posted on the account July 5, 2024, which is what they were disputing.  We discussed the payments posted to the account June 21, 2024, and June 28, 2024, and explained if they were disputing a payment also on July 5, 2024, which we have no record of they would need to provide proof of payments being withdrawn from their account.
  
  It was further explained that when payments are scheduled on the website, we will update our account history with that transaction date. However, their financial institution can take several business days before the funds clear their account. 
  
  They called me back just a few minutes ago and confirmed that the payment in question was in fact the June 28, 2024, they scheduled on the website. They stated they were under the impression that payments scheduled were withdrawn the same day. They now understand how the process works.
  
  Their July 1, 2024, payment was scheduled on the website while we were on the phone and confirmed they had a confirmation number. They will monitor their bank account for the funds to clear and advised they will schedule the August ******, payment next week. The late fee charged for the July 2024 payment was waived. There was no negative credit reporting. LoanCare will be preparing a response letter to the customer detailing the resolution.
  

• Initial Complaint

  Date:07/24/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I believe that they are not being truthful about what theyre paying out in my escrow, and I have already talked to several people who have confirmed my homeowners insurance and my property taxes who have confirmed that they received the money they were owed, but my house payment has gone up , and the company is saying that they paid out more than what they actually in fact did that they were billed twice by Liberty Mutual Every looks like every month my escrow is in a deficit and they raise my house payment $534.34 in one month its now $576.86 this is just one of many times my house payment has increased they send out letters that are misleading and so much more all the negative reviews on ****** are true.

  Business Response

  Date: 08/07/2024

  Re: BBB Response to Consumer Complaint Notification
  
  Lakeview Loan Servicing,LLC (Lakeview) is in receipt of the recent complaint filed by ************************* through the BBB. We appreciate the opportunity to respond. Lakeview is a master servicer and reputable lender who takes these matters very seriously and will work in good faith to resolve any misunderstandings with a customer, as we always want to provide excellent customer service.
  
  ********************** is the owner of the mortgage servicing rights (MSR) for this loan. However, please know that Lakeview contracts with various subservicers to perform the day-to-day servicing activities for our mortgage loans. In this instance, LoanCare, LLC (a non-affiliated and separate company) subservices this loan on Lakeviews behalf.Foremost, we hear and understand your frustration. We do apologize for any inconvenience you may have experienced. We appreciate the opportunity to further explain. 

  Please see attached detailed resolution letters from Lakeview and LoanCare the servicer.

  Lakeview will consider this concern resolved based on the actions of the servicer. If you or the customer have any additional questions regarding this matter, please contact *************************** at LoanCare.

• Initial Complaint

  Date:07/20/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Have been trying to refinance with Lakeview ********* since January 2024 and they have said to not pay on the mortgage until it is completed. They are not answering calls or emails and when we get in contact with them nothing is being done and they have put my house in preforeclosure because of this even though I have done what they have said to do. I have recently found out from people coming to my house harassing me and my kids and through a website that my house is supposed to be up for auction on August 6th and LakeView ********* has taken days to weeks to reset my profile and has also not updated me on what my new mortgage price will be and when to pay it. I am facing losing my house over their lack of due diligence.

  Business Response

  Date: 07/30/2024

  We recently spoke with you on July 22, 2024, and July 23, 2024, and advised the account will reflect past due until the modification is filed and finalized. However, the account is not in active foreclosure. Enclosed you will find a copy of the executed Loan Modification Agreement, which was mailed to you on July 16, 2024, confirming your first payment due is August 1, 2024. The account will be monitored to ensure the modification has been filed and finalized.

  Customer Answer

  Date: 07/30/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ************************

• Initial Complaint

  Date:07/17/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I currently am on a home loan with another person (*********************) at ***********************************, which I received notice from ***** back in May 2024 requesting to be removed from the existing home loan due to him losing his job on 9/01/2023 and has since been unemployed and is no longer able to afford his share of the mortgage. Since May 2024, I have been paying for the mortgage fully each month since I started the buyout process to buy ***** out of his 50% share of the home's equity, during this process I then contacted LakeView loan servicing (Our home's lender) explaining the situation and ask to start the process of removing him from the loan and migrating the loan solely in my name (***********************) while keeping the existing interest rate and loan terms. When discussing this with a Lakeview representative on 7/03/24, she said I can easily start the process to assume full responsibility of the loan and remove ***** off, however, I then received a letter from Lakeview on 7/05 stating that I'm unable to assume responsibility of the loan due to no assumption clause feature in my security instrument with no other details or explanation. Upon calling Lakeview Loancare to find out more about why I received this letter and why I'm being denied, no one at either Lakeview or Loancare can give me a valid explanation, and no ability to escalate or speak to anyone to provide me with further details. I tried calling multiple times within the past 3 days only to get the run around and hung up on, still with no explanation around why I'm being denied and how I can get this rectified. I even looked over my signed title contract and no where does it say that one of the 2 co-owners can't assume full responsibility of the loan.This has left my no choice but to file a BBB to get this addressed and to connect me with the right person from Lakeview to help better explain why I got his letter and how I can go about removing someone from my loan and migrate into my name solely.

  Business Response

  Date: 07/31/2024

  Lakeview Loan Servicing, LLC (Lakeview) is in receipt of the recent complaint filed by *********************** through the BBB. We appreciate the opportunity to respond. Lakeview is a master servicer and reputable lender who takes these matters very seriously and will work in good faith to resolve any misunderstandings with a customer, as we always want to provide excellent customer service.
  

  Upon receiving this complaint, we reached out to our Lakeview assumptions management team and conducted our investigation. The team confirmed contact was made with the customer and the welcome package emailed. The customer is in the process of gathering all the required documents to move forward with the assumptions review.
  

  Lakeview confirmed with *********************** via email sent on July 30, 2024, that his concerns have been addressed. We will consider this concern resolved based on the actions of our assumptions team.

  Customer Answer

  Date: 08/15/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and a loan assumption expert ****** has been working with me via email, which I'm in the process of gathering all documents for her needed to migrate the loan into solely my name.  
  
  Sincerely,
  
  ***********************

• Initial Complaint

  Date:07/12/2024

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have a VA home loan for my first home purchased in November 2023. I purchased through USAA and my loan was immediately purchased by Lakeview. I am just now qualifying for a VA rate reduction program that allows for a streamlined refinancing to achieve a better interest rate. I have been approached by many lenders via electronic and mailer advertisements. I contacted a lender and signed a disclosure to get a concrete quote on a refinance with this lender. After I signed the disclosure the lender contacted Lakeview asking for a pay out quote. Lakeview sent the payout quote to the lender and placed a $***** fee on to my mortgage note for sending the payout quote to the other lender. This all happened without contacting or informing me that this action would cost me money. Lakeview charged my mortgage a fee without my consent or knowledge. Lakeview refuses to wave the fee and acknowledged that this would happen every time another lender request the payout quote of my mortgage. This means that my current lender is charging me ***** per email they send out to other lenders. This is effectively trying to block me from entering the market and shopping for the best deal. These fees are normally wrapped into the payout number so they would still get paid this fee if I closed on another loan. But Lakeview charges me ***** every time a payout quote is requested without there being a refinancing. This is completely unethical, unprofessional and possibly illegal.

  Business Response

  Date: 07/24/2024

  We requested the assistance of the servicer **************** to assist with providing a response and resolution for the customers payoff fee concerns.**************** provided the summary response below:
  
  Summary:
  A review of the account determined that there were three requests received for a payoff quote on the above-mentioned loan. The first request was requested via the Interactive Voice Response (IVR) system on 7/10/2024 by instant delivery.The request was completed this same day and an Expedited Delivery fee of $25.00 was assessed to the account and appeared on the statement dated 7/10/2024.Initially, the customer was informed that the fee could not be waived. However,after raising his concerns a second time stating that he did not intend to order the quote, the fee was waived and removed from the account as a courtesy. It is important to note that when requesting a quote via the **** the system requires the customer's acknowledgment of the potential fee to proceed. The fee for this instant service is $25.00, whereas there is no fee for receiving a quote through regular mail.
  

• Initial Complaint

  Date:07/12/2024

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I want immediate action and to be contacted immediately. UWM had illegally transferred my loan to this horrendous unethical company Lakeview. UWM and Lakeview does not answer the phone when you call, the automated answering does not work. They are purposefully neglecting their consumers and customers; no answer, no call back, no follow through on items needing to be completed. I have no clue what is going on with my modification! I was on the phone for 2 hours with a Sydney from escalations because UWM and Lakeview are practicing in negligent manners and refusing the assist their customers. They did not know that they do indeed have an app to utilize, cant provide login information for their customers, and consumers cannot access their encrypted documents. The website, email communication is lacking 100% and consumers cannot get accurate information provided. Contact me asap to inform, as I cannot get any information from either company regarding my loan or modification.

  Business Response

  Date: 07/29/2024

  The loan servicer has been directly communicating with the customer related to the loan modification. Upon receiving the returned *** docs, Mr. ***** was made aware and advised of the *** status 

  Customer Answer

  Date: 07/29/2024

   
  Complaint: 21980835
  
  I am rejecting this response because:

  The modification was supposed to be completed in 3 business days and now theyre stating that it may take 30 days. I need it to be done in a timely manner and done in 3 days as promised to me. 

  If its not done in 3 days, this is fraud and not correct business practice. 
  

  Please completed the transaction and mod docs asap, respectfully. 

  
  Sincerely,
  
  ***********************

  Business Response

  Date: 08/06/2024

  Loan modification completed loan status is current.

  Business Response

  Date: 08/06/2024

  Loan modification completed loan status is current.

  Customer Answer

  Date: 08/06/2024

   
  Complaint: 21980835
  
  I am rejecting this response because:
  
  I have responded to a better business report. 
  I rejected that one as well.

  You are committing fraud and breaching verbal contracts with your consumers. 
  You have a legal obligation to follow proper steps and protocol. 
  

  Remove the credit inquiries asap. 

  Sincerely,
  
  ***********************