Complaints

This profile includes complaints for Geeks On Site's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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Geeks On Site has 33 locations, listed below.

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  Geeks On Site

  2525 Ponce De Leon Blvd STE 300 Coral Gables, FL 33134-6044

  
• 

  Geeks On Site

  Waco, TX 76710-2720

• 

  Geeks On Site

  1200 N. Turnbull Metairie, LA 70001

• 

  Geeks On Site

  PO Box 140280 Coral Gables, FL 33114-0280

  
• 

  Geeks On Site

  Lincoln, NE 68516-4517

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:11/14/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Geeks on Site came to help with a laptop problem that was actually solved without their help, Because I was paying for an hour of time, I asked the tech to download some data from another laptop onto to an external hard drive. The next time I turned on the laptop, I was locked out and cannot open the computer to Windows, so I cannot use it. I tried tp have them take responsibility for the problem, but the company refused. Now I have a laptop that I cannot use. Rather than solving the problem, they made it worse. I should have at least received a refund. I must now pay another company correct the damage that Geeks on Site caused.

  

  Business Response

  Date: 11/29/2022

  Hello, we apologize for the delay in the response. We have been working directly with the customer to provide a refund check which has been issued today, 11/29/2022. Please let us know if there are any other issues. 

• Initial Complaint

  Date:11/11/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I contracted an hour of service from GEEKSONSITE 888 360 (GO) on July 21, 2022. The invoice and calls are attached.Their technician missed the appointment window. I had read reviews online which largely amount to technicians being unable to resolve hardware-based problems, so I contacted GO to cancel the service. Despite the appointment window being missed, **(l?)ph (I believe) with GO told me that I would have extra fees for canceling if I did so on that day because the technician was "on the way" but that they could keep the hour in my account for future use and that I could call back another time so the cancelation request was not day-of. The rep informed me there would be a cancelation fee of $90, which means I should net a refund of roughly $49.I called back on 9/29/2022 to request a refund, upon which the representative told me in a very hostile way that someone would call back and that I could query no further about it. I called again today, 11/11/2022, which another rep said the same thing, that someone would call back.It has been several months. The technician missed the appointment. Services were never rendered. Upon my call again today, the representative told me I didn't even request a refund to begin with. *****, I'm assuming a manager, finally called me back today after I filed a claim with by bank and advised that, since it is now November, it's too late to refund, and that if I had only called October or sooner, they'd process it - but I did. I spoke with a rep in September who I suspect did not enter my refund request in what I can only assume was a plan toward this outcome.I want the aforementioned partial refund..Please do not contract services with GO. Read reddit discourse about them from employees who quit due to their shady practices, particularly for exploiting elderly folks who have minor issues like forgetting their passwords. You will only lose money that you could otherwise use to contract services from more reputable sources.

  

  Business Response

  Date: 11/16/2022

  Thank you for reaching out to us with your concerns. Since the customer had cancelled while the tech was on his way to the appointment, we would normally charge a cancellation fee. We provided the option to either a refund minus the cancellation fee, or to waive the fee and keep the time on his account for another future appointment. The customer had originally decided to keep the time on the account. Two months later, the customer requested a refund. We will be honoring the request for a refund and have already informed the customer he will be receiving the money back to his credit card. 

• Initial Complaint

  Date:10/18/2022

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Today, 10/18/2022, I have called ************** two times (2x) in an effort to cancel this subscription. First time the gentleman informed me that he would have to forward my request and someone will follow-up within 24 to 48 hours. Second time around 2PM EST, the individual **** was very helpful, assuring me that she would get my request to "*****" who is the only individual to handle cancellation. At 3:04PM EST ***** did call from **************, after questioning my election to cancel the service, extending an offer at 1/2 price, I reiterated several times that I did not want the service. Upon which ***** finally acknowledge my request and indicated that he would be sending me an email confirming the cancellation. It is now 8:05PM EST and I have still not received confirmation that the membership is cancelled. The fine print on the invoice clearly states that I can cancel at ANY TIME. Therefore this lack of compliance with a customer's request is clearly a strong arm tactic to make the customer incur unwanted charges. All I want is the service cancelled and confirmed cancellation before 10/24/2022 with no additional charges to my credit card.

• Initial Complaint

  Date:09/22/2022

  Type:Sales and Advertising Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have attempted to cancel my service for computer assistance both via telephone, internet and on-site with Geeks On Site, ********************************************************************************************************************* Phone ************ multiple times, the last today 9/22/2022 at approximately 5: 20pm Eastern. I have been met with the same carefully scripted associate who takes my information and then tells me they will have to refer me to another department to cancel my services. When I object she states that she is only a **************** Rep and cannot assist me any further. She also states that I will receive an email within 48 business hours regarding the cancellation of services.In reviewing my credit card once again a charge from a 'Pending Charge September 21, 2022 GEEKSONSITE ************************. $24.95. In searching Geeks On Site via the internet there are many references to this operation being a scam. Would you kindly research this company and put an end to this bad business. thank you. *************************

  

  Business Response

  Date: 09/23/2022

  Hello, 

  Thank you for contacting us. We are sorry that you did not have a positive experience with Geeks on Site. Please note that your service was cancelled and refunded 9/22/22. Should you have any further questions, don't hesitate to contact us again. 

   

  Best regards, 

  Customer Answer

  Date: 09/26/2022

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *************************

• Initial Complaint

  Date:07/30/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  $239 for remote computer repair 7/27/22. Charge included 1.5 hours of in-home computer repair. Issue with computer was that video display would periodically go black yet computer would continue to function. After several hours remote access to my computer, GOS called me and said they resolved the computer issue and found a virus. They strongly stressed that we need their virus program and it would be another several hundred dollar charge. We asked what the virus was and where they located it, but they would not say. We then asked them to send us the repair log showing what they found. They promised they would send it via email in two days. We have yet to receive the log. We then asked for an in-home repair because after they "resolved" the computer issue the computer was not working at all. Now the computer would not boot up and was completely useless. They said for an additional $179 they would send a technician to our residence. We reminded them that we already had 1.5 hours of in-home service included in the $239 charge. After several minutes of discussion they agreed to send a tech and promised the tech would arrive 7/29/22 between 10 and noon. No one called or arrived. We want a full refund as all they did was make my computer problem worse and wasted well over six hours of my time.

  

  Business Response

  Date: 08/02/2022

  ************** was not able to locate the customer's apartment and missed the appointment window. The customer was fully refunded on 8/1/22.

   

  Customer Answer

  Date: 08/03/2022

   
  Complaint: 17647312
  
  I am rejecting this response because:
  

  They had my phone number and never called saying they were unable to locate my residence. Moreover, several hours after they were scheduled to show, a representative from the company called to tell me they were sorry they did not show and would like to reschedule.  

  Again, their remote service on my computer rendered my computer unbootable which was bootable before their service.  They also told us that they resolved the issue with the computer that was caused by a virus.  They would not tell us what virus or where it was found on the hard drive.  Instead they attempted to sell us a virus program for several hundred dollars.  

  Sincerely,
  
  ***************************