Business ProfileforTruly Nolen

In July 2023 I had Truly Nolen tell me i had subteranean termites. They charged me $1249 and promised they would stand by this service for 12 months, if i saw termites i could call and theyd come back. I had been a customer of theirs for many years and scheduling was always easy. I began seeing termites again within a few weeks of their service. They made a change to how you schedule, and the scheduling begain going thru a crappy call center in AZ. no matter what local number you tried to reach, it would only route you to AZ and i could never schedule anything. So now i was out the money but still had termites., I had no choice but to cancel my service, dispute the charge with my bank, and hire someone else to do the same job. Now Truley Nolen has sent me to collections and i want them to stop pursuing what they think i owe them. They never had the decency to return my calls for scheduling, do their job right, or be there for me, but as soon as they think i owe them money they want to get organized and be on top of sending me letters and phone calls. If they had this drive and tenacity they have with collections with servicing their customers instead, i would still be their customer, i would not have termites, and i definitely would not have had to call my credit card.