Business ProfileforEuropean American Armory

I purchased a eaa windicator 357 revolver from grab a gun on Nov 23 ,2023.it was a gift to my wife,I took it home and put the box away ,couple weeks later I took it out to grease it up and get ready to wrap it up,I noticed a horrible finish on the gun,I emailed grab a gun they said I had a warranty on the firearm and that I could send it back to have them refinish it,what's worse is upon opening the Cylinder,the grip fell off the gun,the washer and s**** still screwed into the threading,I looked into the grip and you could see that the hole in thr grip was ten times the size of washer and obvious it was a defect ,I emailed grab a gun who told me to email eaa.so email the one employee that works their and very rude and unprofessional, basically told me I could buy a grip if I needed one ,I sent numerous emails wanting to file a complaint in which I was denied,I called into eaa on Dec 26 to file a complaint and and request a new grip,the employee of eaa Implied that I was the one who broke the grip ,or OVER TIGHTED IT AND IT WAS NOT COVERED UNDER WARRANTY, I asked what was and he said defect parts and something else ,I asked to speak to manager he claimed he is the manager,I asked to file a complaint he hung up on me