Reviews

This profile includes reviews for Club Exploria, LLC's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Club Exploria, LLC

  25 Town Center Blvd Ste C Clermont, FL 34714-4836

  
• 

  New Smyrna Waves by Exploria Resorts

  3208 Hill St # 111 111 New Smyrna Beach, FL 32169-3554

  
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  Pocono Mountain Villas by Exploria Resorts

  2157 River Road East Stroudsburg,, PA 18302

  
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  Grand Seas Resort by Exploria Resorts

  2424 N Atlantic Ave Daytona Beach, FL 32118-3245

  
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  Summer Bay Orlando by Exploria Resorts

  17805 U.S. HIGHWAY 192 W Clermont, FL 34714-9602

  

Review Details

• Review fromDamarylis D

  Date: 03/17/2025

  1 star
  Ive been an owner for over 20 years and completely paid my mortgage over 15 years ago and have been paying my maintenance fees without a problem. Then Exploria purchased the resort and tried to get us to upgrade and since we didnt agree to paying them more money to buy into what we already owned specially since their sales person spent the whole time telling us that what we had owned for many years and paid many thousands of dollars for now under Exploria would be basically worthless without an upgrade. They made us feel like Exploria bought our timeshare and were now telling us we needed to buy into their timeshare to continue to effectively use the timeshare we had already owned. Then in 2022 Exploria sent an assessment fee to us prior owners for renovations that I didnt know would be my responsibility, yet if I go there I get a downgraded unit but Im suppose to pay for a renovation. This is illegal I never sign for the extra renovation fee only maintenance fee. They are robbing us owners and this is not fair. I would never recommend them and will be taking this further. Then they sent crazy $1,300 finance fees when the Assessment fee was not paid because I couldnt suddenly pay an unexpected $5000 fee and they have continued to add those finance charges I worked hard to pay off my loan and comply with my obligations for many many years. When I asked to just be let out of this, since I cant afford this fee they put on us without warning, The answer was the same you see here over and over we dont offer any buy back or resale of our timeshares. Exploria if you stood behind your product and actually felt it was a good purchase you wouldnt care about buying back or in my case just taking it back for free as Im willing to relinquish it at this point and yet you still wont take it back. That tells you how little they believe in their own product they wont even take it back for FREE but they want people to buy it. Dont walk away from these people RUN!

  Club Exploria, LLC

  Date: 03/19/2025

  *********** thank you for reaching out to the Better Business Bureau regarding your concerns. Please know that we appreciate your loyalty over the years. As a preliminary matter, please note that Exploria Resorts is the successor developer of ********************** Resort. Concerning the recent assessment,the decision for it was grounded in the need to maintain and improve the resort, ensuring a high-quality experience for all owners, following a considerable period without an increase in assessments, which lead to substantial deferred maintenance and the need for significant improvements within the resort. It should also be noted that you received a letter with your annual maintenance fee statement which provided information regarding the additional assessment. Its important to note that canceling a contract outright is not typically an option, but we are here to help explore alternative solutions. We encourage you to reconsider options such as transferring your Vacation Interest to a family member or friend or working with a reputable third party to assist with a resale. Our team is committed to assisting you in navigating these possibilities. So, please dont hesitate to reach out to our ************* team for information on transferring your timeshare to a new owner.  You may email them at *******************************************************************,so that they can provide clear guidance, and the forms used when transferring to a new owner. In addition, we encourage you to contact our ****************** team at ************** to learn about payment options that may be available.Thank you for allowing us the opportunity to address this matter.

• Review fromRobert A

  Date: 02/04/2025

  1 star
  After purchasing this vacation, we were able to enjoy it several times, generally having to exchange for a smaller unit, and reserving well in advance to obtain a desirable week. However, with the advent of COVID, we were hesitant of both traveling and communal living in a resort environment. Consequently, we have not vacationed here for over 3 years yet have been obligated to pay our fees annually.Initially the annual fees were reasonably stable at around $850, but coincident with our reluctance to travel during COVID, these fees began to increase at an astonishing rate and, considering the biannual availability yet annual fee, the periodic cost of ownership on a weekly use basis is extraordinary. To add insult to injury, the property is advertised on the internet for a fraction of our ever-increasing annual fee. Thinking back to what we now realize was a manipulative and predatory sales presentation, little, if any mention was made off the biannual availability yet annual fee, and the resort was presented as an exclusive club available to members only. Clearly, as members, we are generously subsidizing non-member vacations.Our membership cost and fees should be treated as tax deductible as they are clearly a charitable contribution.

  Club Exploria, LLC

  Date: 02/06/2025

  *** ********,thank you for reaching out to the Better Business Bureau with your concerns.First and foremost, we would like to thank you for your loyalty over the past 11 years. During COVID, the health, safety and wellbeing of our owners, guests and team members was our highest priority. Our resorts remained open and we implemented many precautions to maintain a healthy resort environment where our owners could feel comfortable and safe while traveling. As we cannot recreate your sales experience of 11 years ago, we have relied on your signed and acknowledged purchase documents for a better understanding of how the product was sold. We find that no fraudulent representations were made as you agreed to the terms and conditions of the Purchase Agreement. We encourage you to contact our *************** team at ***************************************** to learn more about utilizing your Vacation Interest. They can assist you in finding a desirable time, location, and unit size. Your account remains active,and you are still responsible for your financial obligations to Exploria Resorts.

• Review fromCourtney E

  Date: 01/21/2025

  1 star
  Don’t even give an ear to these people, they are nothing but manipulative individuals looking to make money off anyone that gives them the opportunity. I was approached by a team of sales reps at Exploria who appointed me to Robyn ********. Robin deliberately took advantage of me at a vulnerable time in my life. I explained that I was recently divorced and bought a home to start new again with my 3 year old daughter, only for them to use this information to pressure and manipulate me into purchasing a vacation package with them. After repeatedly telling her no she passed me to her manager Angelo ******** who also wouldn’t take no for an answer. When I tell you these people pressure you, they drill you until you tell them yes. When I was sent to sign the contract, the manager had told me not to ask questions during signing. I don’t recall if it was recorded or not but this seems illegal of them to tell me not to ask questions. I have written a complaint to the CEO so I am hoping they can sympathize with me and understand that the employees took advantage of my vulnerability. This is not okay and I will make it my mission to get this resolved. You have been warned, do not give these thieves an opportunity to swindle you out your money.

  Club Exploria, LLC

  Date: 01/23/2025

  *** ******thank you for reaching out to the Better Business Bureau with your concerns.Our records indicate that you have owned your timeshare since 2013, and we appreciate your loyalty over the past 12 years. We certainly appreciate your expressed concerns; however, we were not involved in your purchase in 2013, as this transaction was made with Summer Bay Partnership. As a result, we are unable to reference the conversation that took place at the point of sale. Therefore,we have relied on your signed and acknowledged purchase documents for a better understanding of how the product was sold and to provide our response to this matter. Our review of how the purchase was conveyed indicates that appropriate disclosures were provided at the time of purchase, and these disclosures specifically speak to your concerns. At the time of your purchase, you were provided with a ten (10) calendar day right to review your documents and notify the seller in writing of your intent to cancel. We have no record of you contacting us 12 years ago to cancel your timeshare. *** ****** Exploria Resorts does not currently have a buy back or resale program to purchase or accept title to any vacation interest. Your account remains active, and you are still responsible for your financial obligations to Exploria Resorts. Thank you for allowing us the opportunity to address this matter.

• Review fromIris H

  Date: 01/15/2025

  1 star
  Ive been a owner for over 15 years and completely paid my mortgage over 2 years ago and have been paying my maintenance fees now they want to throw on an assessment fee for renovations that I was unaware that it would be my responsibility, and when I go there I get a downgraded unit but Im suppose to pay for a renovation. This is illegal I never sign for the extra renovation fee only maintenance fee. They are robbing us owners and this is not fair. I would never recommend them and will be taking this further. I worked hard to pay off my loan and comply with my obligations for me not to be able to enjoy anymore because of additional fees I never agree on paying.

  Club Exploria, LLC

  Date: 01/17/2025

  Mrs. ****** thank you for reaching out to the Better Business Bureau with your review and please know that we appreciate your loyalty over the past 13 years. In November of 2023, owners received a letter with their annual billing statement regarding the need for the assessment and the options available to them. The recent resort assessment was necessary to maintain and improve the resort, ensuring a high-quality experience for all our owners. We encourage you to contact our ***************************** at ************** to learn more about the options available. Thank you for the opportunity to address this matter.

• Review fromLisa H

  Date: 11/05/2024

  1 star
  0/5 Stars Club Exploria swindles people, young and old, out of hard-earned money through their pressuring schemes and selling tactics so that families purchase their timeshares and then leave them with no way out even though financial obligations because too much!My yearly base fees have double in the past 2 years, going from $387 mandatory dues and fees to over $1000 annual dues and fees, with NO EXPLANATION!I try calling and i receive a roundabout automated voice sending me in circles with redundant helpful options. I try to leave messages online and through emails and there is never a response. It's like these people have no heart, no soul, and feed off the helpless prey that are their timeshare owners. I can't even make a reservation online without having to call and talk with a representative (which is practically impossible to do!). There is no exit strategy to get out of this wormhole and no lawyer will take on this case unless you pay them thousands of dollars at the forefront.Club Exploria is a scam and a shameful business that should not have an A+ BBB rating.

  Club Exploria, LLC

  Date: 11/06/2024

  Ms. ***** thank you for reaching out to the Better Business Bureau with your concerns. Our records indicate that you purchased with Club Exploria, LLC in 2022. We would like to remind you that attending a sales presentation is completely voluntary and you had the freedom to leave the sales presentation at any time, however you made the decision to purchase. Further, Exploria Resorts does not have a buyback or resale program to purchase or accept title to any Vacation Interest,therefore we must respectfully decline your request for cancellation of your Vacation Interest. Notwithstanding, please note, with each billing statement that is sent out for the Club Assessments a letter is included to Club Exploria Members outlining the enhancements that occurred at the resorts and any fee increases. We encourage you to contact our ***************************** at ************** to learn about payment options that are available. Should you require assistance with making a reservation, please contact our *************** team directly at *********************************************** you for allowing us the opportunity to address your concerns.

• Review fromAnthony R

  Date: 09/25/2024

  1 star
  Exploria assessment fees are arbitrary and often without notice. Causing owners near payoff status to incur additional debt. Attempts for a breakdown of the assessment and lpurpose have not been satisfied.

  Club Exploria, LLC

  Date: 09/26/2024

  *** *********,thank you for reaching out to the Better Business Bureau with your feedback. Please be advised that Exploria takes every available measure to control costs and continually searches for ways to reduce expenses. Great effort goes into controlling increases in maintenance fees. However, the needs of the resort necessitated the assessment. The annual statement outlined the maintenance fees owed along with information regarding the additional assessment. Please refer to the November **************************************************************************************************************** addition, we encourage you to contact our ***************************** directly on ************** to discuss payment options. Thank you once again for allowing us the opportunity to address this matter.

• Review fromEver E

  Date: 09/23/2024

  1 star
  Exhausting, I absolutely cannot recommend this business to anyone. You have to look out for their salesmen, particularly ***** L ***** and **** ****** at the *********************** Resort. Very bad at keeping their word, we were promised a weekend studio but we never received it. The salesmen will try to sell by any means. Very intimidating and will put a bad taste in your mouth. They have mountains of hidden fees. Stay away from them.

  Club Exploria, LLC

  Date: 09/26/2024

  *** *******,thank you for reaching out to the Better Business Bureau with your feedback.Our records indicate that you are the Member Beneficiary of 179 Exploria Points (EXPOs) having purchased from Exploria Resorts on January 5, 2020. In addition, you were provided with an additional 179 Bonus EXPOs to book accommodations at one of the Club Exploria properties. In order for Club Members to book reservations, accounts must be current on both the loan and Club Assessments. As of the date of this review, your account is delinquent. We encourage you to contact our ***************************** to learn about payment options that are available by calling **************. Once your accounts are current, our *************** team can assist you with making reservations.Thank you for allowing us the opportunity to address this matter.

• Review fromNaresh M

  Date: 08/31/2024

  1 star
  In 2019, my wife and daughter went to a shopping mall and were enticed to attend a presentation with Exploria Resorts in exchange for free a cruise offer. We attended that presentation and what we got was a high-pressure sales meeting for a timeshare. Despite our constant refusals, the salesperson pushed hard, making FALSE PROMISES about savings and easy booking.Since then, weve faced nothing but FRUSTRATION. Booking options were scarce, and the process is a NIGHTMARE!!! The promised rental income never materialized. We feel misled into and now trapped by the contract. Had they not hurried us through the contract by telling us to sign here and sign there, we wouldnt be trapped. Steer clear of Exploria Resorts if you dont want to end up regretting your decision. What a mess we are in.

  Club Exploria, LLC

  Date: 09/03/2024

  ******************, thank you for reaching out to the Better Business Bureau with your feedback. Our records indicate that you are the Member Beneficiary of 230 Biennial Exploria Points (EXPOs) having purchased on March 10, 2019. We would like to remind you that attending a sales presentation is completely voluntary and you had the freedom to leave at any point of time during the presentation however, you decided to stay and purchase. You shared that booking options were scarce it appears since you purchased you have used your EXPOs to book multiple locations within the Club Exploria portfolio. We would also like to remind you that at the point of sale you were provided with a ten (10) calendar day right to cancel. This information is located directly above your signature in multiple locations in bold face font, however, we did not receive a request from you within the rescission period. ******************, you acknowledged and signed the Purchaser/Member Beneficiary Acknowledgement which states: Purchaser(s)acknowledge that this Vacation Interest is being purchased for their own personal vacation use and enjoyment and not because of any financial or monetary advantage such as rental income, price appreciation or tax advantage.Because you are well past your rescission period, your account remains active and you are still responsible for your financial obligations to Exploria Resorts. Thank you for allowing us the opportunity to address this matter.

• Review fromKHALEA M

  Date: 08/26/2024

  1 star
  This all started when I took my daughter on our first trip that I could finally afford on my own. welcome desk told us there was a welcome tour and If I signed up ** get a free 7day trip. I thought it'd be a raffle of some sort but I was very wrong. The process was gruelling+we sat there for almost 5 hours. I expressed a few times about leaving and they decided to bribe my daughter with food and snacks after I told them no. They told me I had to at least write my reasons for possibly wanting it before I was able to leave. She told me how to answer the questions because honestly I was getting so antsy, I couldn't really come up with much. She kept referring to and addressing questions to my daughter as a way to rope her in. I told her that I don't have a need for a time share because I don't get to vacation that much. I told her as a single mother working full time with an injury that I wouldn't be able to travel as much as I'd like. But she told me it's not an actual timeshare, it's just modelled similarly to one and in timeshares it's for one place, but as an owner it's multiple places. I should have realized the scam right there, but I thought it was the truth. To reassure me she gave me her number to reach out with any questions. Later on after contacting the number it was a completely different name and person. I felt tricked. I have to do a 2nd part to this review because I ran out of characters but quite frankly, it's just too important to leave out!..

  Club Exploria, LLC

  Date: 08/26/2024

  ********************,thank you for contacting the Better Business Bureau regarding your experience.We appreciate your feedback. Our records indicate that you are the Member Beneficiary of 216 Biennial Exploria Points (EXPOs) having purchased from Club Exploria, LLC on February 19, 2024. Although we certainly appreciate your expressed concerns, please be advised that attending a sales presentation is completely voluntary and you had the freedom to leave at any point during the sales presentation. In response to your feedback that the sales process lasted almost five hours, Exploria Resorts could not ascertain the exact length of your sales presentation. Notwithstanding, Exploria Resorts provides clear and unambiguous disclosure in all its applicable advertising that a timeshare sales presentation lasts an average of 90-minutes. At the conclusion of the timeshare presentation, if a purchaser decides to purchase, the purchase process can take longer. That purchase process includes the discussion of price and purchase options, providing additional information on RCI and other exchange programs;processing applications; obtaining credit reports; preparing contract documents; scheduling and completing the closing with a Verification Officer,etc. Unfortunately, we have no way of knowing in advance how long the purchase process will take to complete, so we make no representations in that regard.You were provided with a ten (10) calendar day right to cancel your purchase,which is provided in multiple locations within your purchase documents,however, our records show that you did not contact us within that ten (10)calendar day period. As you are well past the rescission period, we must respectfully decline your request for cancellation. Exploria Resorts does not currently have a buy back or resale program to purchase or accept title to any vacation interest. ********************, your account remains active, and you are still responsible for your financial obligations to Exploria Resorts. Thank you for allowing us the opportunity to address this matter.
  

• Review fromWarren C

  Date: 08/09/2024

  1 star
  We have spent the last decade dealing with Timeshare Liquidators and Exploria, trying to figure out what we purchased. On July 23, 2013, we received a New Membership Welcome letter from Fairway Villas, which referenced the Assignment and Transfer Contract as an attachment. However, the actual contract itself was absent from the correspondence.Fast forward a ten-year period, May 31, 2024, we submitted a **************** Request to **********************, seeking a copy of our current contract. Their response on June 3, 2024, clarified that they did not possess the contract because our timeshare acquisition was through a third party. They did furnish a copy of the Assignment and Transfer document signed in 2013, which ideally should have been provided along with the Welcome Letter from Fairway in 2013.Now, we just want to move on; Timeshare Liquidators has clearly failed legally in the execution of the transaction. We were stuck in a room with their aggressive, coercive sales staff for over three hours and not once were we informed of our rescission period. The actual product is a joke. Lack of availability and hidden costs, combined with them withholding the contract, has led to outrageous costs, and left us with a useless product. We are both getting older and experiencing health issues. My husband is 81 years old, is legally blind and cannot drive. I am 76. It is ridiculous that we were bound to this contract for 50 year at our age . At this point, we would give it away, just to buy our time back.

  Club Exploria, LLC

  Date: 08/12/2024

  **************,thank you for contacting the Better Business Bureau with your review. As you shared and as our records indicate, you acquired your timeshare through Timeshare Liquidators, LLC on June 13, 2013. The unit type you are assigned is a two (2) bedroom unit in **************. **************, please know that we value you as an owner and with that we encourage you to contact our ***************************** at ************** to discuss options that are available to you. Please be aware that due to higher-than-normal call volumes, hold-wait times may be longer. Thank you for allowing us the opportunity to address this matter.