Skip to main content

We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Auto Rentals and Leasing

GotRentalCars.com
BBB accredited business seal
BBB Accredited BusinessB Rated by BBB

Reviews

Customer Review Ratings

1.82

Average of 10 Customer Reviews

Want to share your experience?

Leave a Review

Review Details

  • Michael S

    Date: 02/21/2024

    Booked a car online with gotrentalcars.com. at *********************.It was booked thru Ace rental, when i got to check in,I was told it would be ****** more, since I already paid ******, I was basically forced to pay the additional cost.Totally unprofessional, I will never go thru those agency's again.

    GotRentalCars.com

    Date: 03/11/2024

    Dear GRC Customer, the car rental reservation you made on our website was a "BASIC PACKAGE" which as mentioned on our website, terms and conditions and voucher we sent you, does not include any coverage in the rate. Only times and mileage and taxes and fees pertaining to time and mileage were included in this rate. Customer opted in for optional liability insurance during the rental pickup process. Customer signed the rental agreement accepting the extra charge of $19.99/day + corresponding taxes and fees for a total of $236.01. Since you have accepted the extra charge during the rental pick up process no refund can be granted. Sincerely, Gotrentalcars.com

GotRentalCars.com is BBB Accredited.

BBB accredited business seal

This business has committed to upholding the BBB Standards for Trust.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.