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Business Profile

Air Conditioning Contractors

Global Cooling
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:04/13/2025

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On Wednesday, April 9th I received a free estimate from Global Cooling, LLC, on a new HVAC System as well as a Diagnositic on my current HVAC unit. The Global Cooling representative **** ***** performed the diagnostic and sent me three quotes on new units. After paying $140 for a diagnostic I texted him and asked him for a receipt. He said definitely that he would send it to me and never did. He also mentioned to me the the New Units that he would quote me on would be ***** units. They weren't ***** units, they were ******* units which he quoted me on. I would like a receipt as well as an apology for being lied to by saying they would be ***** units I would be quoted.

    Business Response

    Date: 04/16/2025

    Hello,

    This is *** the owner of Global Cooling. I apologize for the negative experience that you had with our company. Please call directly on my cell phone to discuss the situation. My number is **************.

    Customer Answer

    Date: 04/16/2025

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.  Additionally I have received the receipt payment for the cash transaction of $139 for a diagnostic as well as an apology from the business.

    Sincerely,

    **** ******

Global Cooling is BBB Accredited.

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