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Business Profile

Transmission

AAMCO Transmissions of Clearwater (Countryside)

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Transmission.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

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Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:08/12/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    had my transmission rebuilt at aamco about 7 months ago went out of town and it broke down took it to get checked found out they did not replace the cooler as recommended by **** the trans got so hot it cooked the fluids im 2000 miles over the ***** mile warrenty and they will not honner it they did a bad job and now im stuck paying for the trans again i couldunderstand if it was a bunch of miles over but its not even an oil change amount they did a very bad job i got ripped off

  • Initial Complaint

    Date:10/10/2022

    Type:Service or Repair Issues
    Status:
    Unresolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    The transmission in my vehicle died in Dec 2021. It took nearly 1 week before they started to look at my vehicle and then had it for well over ***** days (this time). The transmission was not fixed, and I have had to return the vehicle at least 4 times and will be due for the 5th time at the time of writing. Every time I take the vehicle in, they come back with 'there's nothing wrong'. They opted to rebuild instead of getting a factory reconditioned transmission. This would have been acceptable but its very apparent now, that they do not know what they're doing. They don't know how to fix the issue and they are definitely not willing to be fast with repairs, instead having me wait months and months until I get the vehicle back. One of my first complaints as I got the car returned in ******* was that I would push the gas pedal and the car wouldn't move. The second time, the third time etc has been for the same thing. Today I took the car out and it will not go more than ***** miles an hour. The RPM's go up to 4 and 5 but its not shifting into 3rd gear. (prior times it wasn't shifting into 1st or 2nd gear). I have spent a LOT of money and do not want to have to keep going back to them, but per their contract I am not able to go to another AAMCO shop. Maybe this is why, they can't do the work. My vehicle sits a lot as I travel for my job and am out of town more than I am at home. I still need my car for trips to the grocery store and target but I can't get there. In addition, I had other work done and I found that (1) they didn't do it right either and (2) cheated me as when I took the car to PepBoys they said that something was cracked and there's no way that the AAMCO people didn't see the crack, so the money I spent on fluids and work with AAMCO was thrown in the trash Resolve - I would like them to pay for someone to fix my transmission since they don't know how. I would like reimbursed for the fluid conditioning and reimbursed for my time

    Business Response

    Date: 10/24/2022

    i picked up ********* car from her house repaired the transmission test drove. everything worked fine. i returned the vehicle back to her house

    Customer Answer

    Date: 10/24/2022

     
    Complaint: 18184024

    I am rejecting this response because: I still do not have the new warranty paperwork in hand from the new rebuilt transmission they acquired from ***** The vehicle is back in my possession as of Oct 18 at ****, a day later than expected and 1/4 of a gas tank lighter. 

    I need to have that new warranty on the new transmission before I will consider this matter closed. 


    Sincerely,

    *****************************

    Business Response

    Date: 11/10/2022

    Please see prior.

AAMCO Transmissions of Clearwater (Countryside) is NOT a BBB Accredited Business.

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