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Business Profile

Towing Company

Kotakis Towing and Recovery LLC
BBB accredited business seal
BBB Accredited BusinessB+Rated by BBB

Complaints

This profile includes complaints for Kotakis Towing and Recovery LLC's headquarters and its corporate-owned locations. To view all corporate locations, see

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Kotakis Towing and Recovery LLC has 3 locations, listed below.

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    Customer Complaints Summary

    • 13 total complaints in the last 3 years.
    • 4 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint type

    • Initial Complaint

      Date:06/05/2023

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Towed in 10 minutes 30 minutes CVS tow sign Gps arrives at 5:51 Towed at 6:00 Cvs receipt 6:11 SCAM

      Business Response

      Date: 06/28/2023

      ****************** parked her vehicle at CVS and walked to another store not entering CVS when she arrived. When she arrived back to her vehicle, she noticed her vehicle was towed away and it's when she than decided to enter CVS to purchase something to show as if she was inside CVS not realizing the property is strictly monitored due to this issue. It's the reason her receipt shows 6:11 pm. Her Vehicle was towed away at 6pm and called in to the ************ at 6:19 pm. CVS parking is strictly for CVS customers only while in store. No refund will be issued. 

      Customer Answer

      Date: 06/29/2023

       
      Complaint: 20142883

      I am rejecting this response because:
      That is a untrue response! My wife stayed on the property looking for a restroom...The sign did not say anything about not being able to leave the property anyways...it says "CVS 30min Parking". Does not say anything about shop at CVS and not any neighboring business....CVS refuses to let customers use the restroom. 30min is 30min! CVS only Parking  would be a more appropriate sign....no 30mins....Plus the unprofessional tow truck company said they were gonna fight me and said rude things about my mother. I dont expect any refund from a weak pathetic tow company like this one....i can tell by the condition of their property and the stock they had for sell on their property...they are clearly a less fortunate type of company and employees....i counted 6 teeth between 3 of the employees....and the cars for sell on the car lot looks like something a drug addicted person traded for street favors. So for the company to try and lie and say my wife left and came back after 9 mins and ran to get a recipe...just to prove she was there.......its pathetic.  She's not smart enough to think that fast. We parked at 551 ...your pathetic tow company towed at *******min later not even waiting the allowed 30mins to take care of getting her feminine products. Either way....you know what you did and you know what you are.... Take your ****** that you stole from 6 other people and shove it.Do the math.....there is no way you can tow 6 people in one hour from a few spots.....waiting the 30min allowed time..

      Sincerely,

      *****************************

    • Initial Complaint

      Date:03/16/2023

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      The is a significant issue with the process at ******* 101 in **********. We paid $30 for ten hours of parking, and my car was towed. In checking Yelp, this practice seems to be business as usual after paying 30 dollars and then having my car towed at $145.00. I am filing a former complaint on this fraud. I have attached documents showing somebody needs to have these business practices reviewed, and I want a refund. I have attached showing the $30 dollar parking

      Business Response

      Date: 04/14/2023

      Please see attached response.

      Hello *****************************,

      Im writing regarding the complaint filed ID ********. Were unable to process a refund due to the following: Kotakis Towing is not responsible for the information registered into the park mobile app. All information registered into the park mobile app is the responsibility of the owner of the vehicle or whoever is registering the vehicle into the park mobile app. Kotakis Towing is not affiliated nor contracted with the park mobile app.

      The property gets audited and tags get runas it shows on the vehicle. If theres a letter or number registered wrong the system shows as no parking rights. Please make sure in the future the vehicle tag gets registered correctly to avoid any issues. Thank you.

      Best regards,

      *********************

    Kotakis Towing and Recovery LLC is BBB Accredited.

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    This business has committed to upholding the BBB Standards for Trust.

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