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          TaxGenuity, Incorporated has 1 locations, listed below.

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            Business ProfileforTaxGenuity, Incorporated

            Tax Return Preparation
            BBB accredited business

            At-a-glance

            Customer Reviews

            5/5stars

            Average of 2 Customer Reviews

            Customer Complaints

            1 complaints closed in last 3 years

            0 complaints closed in last 12 months

            BBB Rating & Accreditation

            Accredited Since: 5/6/2016

            Years in Business: 15

            Customer Reviews are not used in the calculation of BBB Rating

            Reasons for BBB Rating

            Overview

            This company offers tax services & IRS problem solving and has Enrolled Agents that specialize in both tax preparation and taxpayer representation before the Internal Revenue Service. Open year-round, they provide a wide variety of tax services for individual taxpayers, businesses, corporations, partnerships and non-profit organizations.

            Products & Services

            Tax Preparation, Tax Consulting, Enrolled Agent, IRS negotiations, IRS Representation, Bookkeeping, Payroll, Accountant

            Business Details

            BBB File Opened:
            6/3/2015
            Years in Business:
            15
            Business Started:
            1/5/2009
            Business Incorporated:
            1/5/2009
            Accredited Since:
            5/6/2016
            Licensing Information:
            This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
            Type of Entity:
            Corporation
            Business Management
            • Ms. Denise Mensa-Cohen, President
            Contact Information

            Principal

            • Ms. Denise Mensa-Cohen, President

            Customer Contact

            • Ms. Denise Mensa-Cohen, President
            Additional Contact Information

            Fax Numbers

            • (727) 330-3600
              Primary Fax

            Industry Tip

            BBB Tip: How to choose a tax preparer in the U.S.

            Customer Complaints

            1 Customer Complaints

            Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

            File a Complaint

            Most Recent Customer Complaint

            04/18/2022

            Complaint Type:
            Problems with Product/Service
            Status:
            Answered
            I met with the company on March 2nd. was promised my taxes for my business and personal would be filed and taken care of. after a few weeks of uploading documents and then reaching out without response I assumed they're busy but was again met with no response over and over. As the Tax deadline approached I became more concerned and began to call with no response. I was promised a call back which never happened either. I did show up to the office to retreive my documents on April 18th only to be met with hostility and fraud this comapany is a total scam and should not be allowed to operate.
            Read More

            Customer Reviews

            2 Customer Reviews

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            How BBB Processes Complaints and Reviews

            Start a Review

            Most Recent Customer Review

            Catherine M

            03/02/2024

            I became acquainted with TaxGenuity/****** Mensa-***** in 2020. My husband Col. ************************************* passed away in March of 2020. We had a very complex tax return which he always handled. While he was hospitalized I received a letter from the *** stating we owed $20,000. I took the letter to ******* at the hospital. He said it had to do with an inheritance and he would fix when he came home. Unfortunately my precious husband passed and I was stuck with trying to figure out not only how to handle the $20,000. the *** wanted but the whole tax return. I found TaxGenuity online and I called. My frame of mind was not great. I needed to sell my house, set up a funeral for my husband, newly minted COVID everywhere and deal with the above. ****** called me back and told me to come in to her office. ******* was a 38 year veteran with the ***** and 12 years as a GI employee. I am also a USAF Veteran and a retired RN Educator. Doing the taxes for us was way out of my purvue. ****** took over everything. It took a while because the *** employees were working remotely due to COVID and couldn't make changes to my status because they did not have access to the mainframe. ****** figured out how much I needed to send to the *** ($1400.) and did the taxes as well at a very reasonable fee. During this time until the *** workers went back to their offices, ****** fielded all the nasty letters from the ***. ****** has a gift. She makes you feel like family. She took my mess and fixed it to perfection. Since then she continues to do my taxes. Also she did the taxes for my brother in law, my son, and my pastor. I am in her debt, no pun intended. Use this business. They rock!!!Major *****************************************

            Local BBB

            BBB of West Florida

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