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Business Profile

Subscription Agents

Priority One Clearing Services, LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Subscription Agents.

Important information

  • Customer Complaint:
    Priority One Clearing Services, Inc. has worked and continues to work with BBB in an effort to reduce its number of complaints.

    BBB recommends that prior to contacting BBB if you have any complaints or concern, please contact Priority One's Dawn Daugherty directly at [email protected] or call India Perry or Dawn Daugherty at (727) 443-2200. The company's hours of operation are 9:00 AM-4:00 PM EST, Monday-Friday.

    Priority One Clearing Services, Inc. is a processing center for magazine publishers. To explain how this works, a company (not Priority One) sells or generates a customer's order for a magazine subscription. That order is forwarded to Priority One, which processes that customer's information. Priority One then forwards the customer's subscription order to the magazine publisher.

    Priority One is not a business that sells or generates new customer magazine orders. According to the business, customers are given Priority One's name by the customer service department of the magazine in order to better assist with their questions. If you contact Priority One prior to filing your complaint, you will be provided the contact information needed in order for you to make contact with the company that started your subscription.

Complaints

Customer Complaints Summary

  • 30 total complaints in the last 3 years.
  • 11 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:08/05/2024

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I received a *************** in the mail and when I contacted the Forbes customer service the women said that I can not cancel my services because I was signed up for my subscription by priority one clearing company. I never signed up for a magazine subscription and I am fearful that this company is a scam and is trying to steal my momey

    Business Response

    Date: 08/05/2024

    Hello,


    Priority One serves as a data processing office/clearinghouse for many different publishers, and we do not sell magazines or bill/invoice for subscriptions. We only process the data provided to us by others and send it to the publishers.  We are happy to help you get the information that you will need to get this situation resolved.


    Per your request, this order FORBES MAGAZINE has been CANCELLED. Because magazine labels are pre-printed, you may receive 1-2 more issues, then the subscription will stop.

    If you have any other questions, please feel free to contact me.

    Thank you,

  • Initial Complaint

    Date:04/10/2024

    Type:Sales and Advertising Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    4/9/2024 i received a magazine from gentleman's quarterly i call them they told me that order was placed by priority one clearing ....i never signed up or gave my information to them & do not want to be charged for anything would also like to know how they gotten my information (magazine price on cover says $7.99 again i never signed up for any services

    Business Response

    Date: 04/10/2024

    Good Morning,

    I responded to ************* through email on 4/10/2024.  I informed him that this order was canceled and that I requested that his information be removed from any future promotions.  Please let me know if you have any further questions.

    Thank you

  • Initial Complaint

    Date:04/05/2024

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I keep getting sent ******* DogWatch and do not remember ever subscribing for any reason. My searching has told me that it's because of this company and Priority One Clearing Services needs to be the one to cancel this. Please stop sending me this mail.

    Business Response

    Date: 04/08/2024

    Hello,

    This order was submitted to us on 2/9/2023 from a company called TBONE Solutions.  The original order was for ***************** however, this title ceased publication and was replaced with the current magazine you are receiving.  Please contact TBONE Solutions at ************ and they will be able to assist you with any other questions you may have about billing or why you are receiving the magazine.  Please use reference # T1716759A when contacting TBONE Solutions.

    Thank you

  • Initial Complaint

    Date:03/15/2024

    Type:Sales and Advertising Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I keep receiving *************** in the mail. I've never placed an order for this. Please cancel the subscription and remove all of my personal data from your databases. You were never authorized to collect this data from me or about me.Account: *************.

    Business Response

    Date: 03/15/2024

    Hi

    I have a customer with the last name *****, if this in fact ***** last name, I will cancel the subscription.  The subscription was sent to us by a company called AG Marketing, I have contacted the company and requested that they remove your information from any future orders.  If you would like additional information about this order please contact AG Marketing at ************.   Please let me know if you need any additional information.

     

    Thank you

    ***************************

    VP of Operations

    Priority One Clearing 

    Customer Answer

    Date: 03/15/2024

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    *********************

  • Initial Complaint

    Date:03/07/2024

    Type:Sales and Advertising Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Unauthorized opening of a Good Housekeeping account in my name by ********************. I NEVER asked for an account. I have never heard of Priority One Clearing Services, LLC. I was simply browsing the internet and found a book offered by Good Housekeeping. I have no idea how Priority One was involved in "seeing" that I was just looking at this book! I did not even buy it or request a subscription to Good Housekeeping!!!! I was advised by a customer service rep at Good Housekeeping that my account was opened by ********************** One and that I had to get in touch with them to cancel the account. (#***********.

    Business Response

    Date: 03/07/2024

    Priority One Clearing is a data processing center for many different publishers, we do not sell magazines or bill/invoice for subscriptions. We process the data provided to us by others and send it to the publisher. This order to (Good Housekeeping) has expired. The order was sent to us on 01/28/2016 and expired 02/01/2017 from (SubscriptionAgency.com). I have also contacted Good Housekeeping to make sure that there were no other orders on file and they also stated that this account expired in February 2017.

    Thank you

  • Initial Complaint

    Date:02/05/2024

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Priority, one clearing, Service is sending me magazines I did not order and billing me for them. The magazines are Conde ************, better homes, and gardens, sports illustrated and I believe there are others but I dont remember what they are right at the moment I want all of these subscriptions stopped? No more bills

    Business Response

    Date: 02/05/2024

    Hello,
    Priority One serves as a data processing office/clearinghouse for many different publishers, and we do not sell magazines or bill/invoice for subscriptions. We only process the data provided to us by other companies and send it to the publishers.  We are happy to help get the information that you will need to get this situation resolved. This order CONDE NAST TRAVELER was sent to Priority One for processing by the company MEDIA COMMUNICATIONS . They can contact them directly at ************. ***** Communications will be able to answer any of their questions pertaining to this order.

    Please use the following reference number when you contact that company: *******.

    If you have any other questions, please feel free to contact me.

    Thank you,

    ***************************

  • Initial Complaint

    Date:12/20/2023

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Ive been receiving magazines I never ordered! When I tried to contact GQ they said I had to cancel from this third party company. This is not okay, I do not want any magazine and I shouldnt be forced to contact a third party company to get it canceled when I never ordered it, seems very suspicious to me. My Account number: **********

    Business Response

    Date: 12/20/2023

    Hi

    Priority One Clearing is a data processing center for many different publishers, we do not sell magazines or bill/invoice for subscriptions. We process the data provided to us by others and send it to the publisher. This order to (GQ Magazine) has been cancelled per your request.You may get another issue, because labels are pre-printed, and then it will terminate.  The order was sent to us from (Simple Logic Subscriptions) as a promotion; this is a marketing technique used to introduce consumers to different magazines.   We have put your name and address on a block in our system to prevent us from processing any other magazines, and we have contacted (Simple Logic Subscriptions) to do the same. If you would like more information on this promotion, please contact (Simple Logic Subscriptions) at *************).

     

    Thank you

    Customer Answer

    Date: 12/20/2023

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    *************************

  • Initial Complaint

    Date:11/29/2023

    Type:Delivery Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I received an unsolicited GQ magazine subscription in the mail. STOP SENDING THEM TO ME!

    Business Response

    Date: 11/29/2023

    Priority One Clearing is a data processing center for many different publishers, we do not sell magazines or bill/invoice for subscriptions. We process the data provided to us by others and send it to the publisher.  This order to GQ has been cancelled per your request on 11/29/2023. You may get another issue, because labels are pre-printed, and then it will terminate. The order was sent to us from Simple Logic Subscriptions as a promotion; this is a marketing technique used to introduce consumers to different magazines.   We have put your name and address on a block in our system to prevent us from processing any other magazines,and we have contacted Simple Logic Subscriptions to do the same. If you would like more information on this promotion, please contact Simple Logic Subscriptions at ************ and use reference number EMG1394461.

  • Initial Complaint

    Date:11/01/2023

    Type:Sales and Advertising Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    This company retrieved and used my information without my consent and has been sending me GQ Magazines without me ever having consenting for them to do so.This is an abusive marketing tool they are using and based on all the complaints listed against them, nothing is stopping them from continuing to do it.They claim to be the middle-man company; However, they are processing the exchange and are just as culpable as the company whom initiated the process.Please stop all current and future orders from being sent to my address.Please stop the distribution of my personal data from being used or distributed for financial gain with out my consent.

    Business Response

    Date: 11/01/2023

    Per your request, we have cancelled this order to GQ.  You may receive another issue, because labels are pre-printed, and then it will stop for good. We have put your name and address on a block list in our system to prevent us from processing any future mailings with your info.  We have also contacted the third-party company, Simple Logic Subscriptions, to do the same.  If you would like any other information, please contact Simple Logic at ************ and use reference number EMG1291559.

    Customer Answer

    Date: 11/02/2023

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    *********************

  • Initial Complaint

    Date:10/06/2023

    Type:Sales and Advertising Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    This company has ordered a GQ subscription to my house address in my fathers name. No one from my house hold or my father ever ordered this magazine. Since my father died two years ago at the age of 75.there is no way he ordered this magazine this year, and he would never order this magazine. I contacted GQ and they are postponing the magazine, but said I had to cancel with the company that ordered it. I sent the priority one a request to cancel. I do not have time to email and get on websites to cancel items that I nor any family member never ordered in the first place. This company needs to cancel the subscription in my dads name and to my address, and they take on full cost of the product that they ordered. They also need to delete my fathers name and my address from any further promotional items.

    Business Response

    Date: 10/06/2023

    Priority One Clearing is a data processing center for many different publishers, we do not sell magazines or bill/invoice for subscriptions. We process the data provided to us by others and send it to the publisher. This order to (GQ) has been cancelled, per your request. You may get another issue or two,because labels are pre-printed, and then it will terminate. The order was sent to us from SIMPLE LOGIC SUBSCIPTIONS as a promotion; this is a marketing technique used to introduce consumers to different magazines.  We have contacted SIMPLE LOGIC SUBSCIPTIONS to request that your name and address be removed from any mailing lists. If you would like more information on this promotion, please contact SIMPLE LOGIC SUBSCIPTIONS at ************ and use reference number: EMG1310690. We have also added the name and address to a block list in our system to prevent us from processing anything else. 

Priority One Clearing Services, LLC is NOT a BBB Accredited Business.

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