Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:09/04/2025

  Type:Sales and Advertising Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I received notification in my email that I had a new magazine subscription for ********************** After contacting ************ to cancel and figure out who was placing orders on my behalf fraudulently, it led me to Priority One Clearinghouse. I was then told I could not cancel the subscription that was fraudulently placed in my name without my consent and given the following information:Looks like this order was placed through PRIORITY ONE CLEARING SERVICES. You will need to contact them to request cancellation.Rolling Stone PRIORITY ONE CLEARING SERVICES 3709 ******************************************** ************ ******************************************************************* ************************************************************** I have responded by email without response so far:To whom it may concern,I recently received notice of a magazine subscription (Rolling Stone) that was allegedly placed through your company, Priority One Clearing Services. I have never subscribed to this magazine, nor have I authorized anyone to do so on my behalf.Please cancel this subscription immediately and confirm that no charges will be made or have been made in my name.Additionally, I am requesting:1. Written confirmation of the cancellation.2. Full details of the subscription order, including the method by which it was placed and who or what company placed the order.3. Any documentation or audio recordings you claim as proof of my authorization.If I do not receive a timely response, I will escalate this matter to the ************************ (***), my states Attorney General, and other relevant consumer protection agencies.

  Business Response

  Date: 09/04/2025

  Hi,

  Below is the email that I sent yesterday to Mr. ******************** ******* ****** <***********************************************************************************************************************>
  Sent: Wednesday, September 3, 2025 2:45 PM
  To: ***** ******* <**************************>
  Subject: ************************* Subscription Request for Immediate Cancellation and Proof of Authorization
  
  
  
  Hello,
  Priority One serves as a data processing office/clearinghouse for many different publishers, and we do not sell magazines or bill/invoice for subscriptions. We only process the data provided to us by others and send it to the publishers.  We are happy to help you get the information that you will need to get this situation resolved.
  Per your request,this order ROLLING STONE has been CANCELLED. Because magazine labels are pre-printed, you may receive 1-2 more issues, then the subscription will stop.
  
  We have also contacted the company that initiated this order to request that your name and address be removed from any mailing lists.
  
  If you would like more information, please contact the company that initiated this order. This order was sent to Priority One for processing by the company SIMPLE LOGIC SUBSCRIPTIONS. You can contact them directly at ************.. They will be able to answer your questions or refer you to the company that started your order. They will be able to explain exactly why the order was started in your name and provide any billing information if it applies.
  
  From: ***** ******* <**************************>
  Sent: Wednesday, September 3, 2025 2:43 PM
  To: ******* ****** <***********************************************************************************************************************>
  Subject: ************************* Subscription Request for Immediate Cancellation and Proof of Authorization
  
  ***** *******
  *****************************************************************************
  
  On Wed, Sep 3, 2025 at 1:41?PM ******* ****** <***********************************************************************************************************************>wrote:
  Please supply your full name and full address on the label.  I will then be able to direct you to the company that submitted this order to Priority One Clearing.
  Thank you
  
  ******* ******
  VP of Operations
  ************
  *********************************************************************************************************************
  
  From: ***** ******* <**************************>
  Sent: Wednesday, September 3, 2025 9:44 AM
  To: ******* ****** <***********************************************************************************************************************>
  Subject: ********************* Subscription Request for Immediate Cancellation and Proof of Authorization
  
  To whom it may concern,
  
  I recently received notice of a magazine subscription (Rolling Stone) that was allegedly placed through your company, Priority One Clearing Services. I have never subscribed to this magazine, nor have I authorized anyone to do so on my behalf.
  
  Please cancel this subscription immediately and confirm that no charges will be made or have been made in my name.
  
  Additionally, I am requesting:
  1. Written confirmation of the cancellation.
  2. Full details of the subscription order, including the method by which it was placed and who or what company placed the order.
  3. Any documentation or audio recordings you claim as proof of my authorization.
  
  If I do not receive a timely response, I will escalate this matter to the ************************ (***), my states Attorney General, and other relevant consumer protection agencies.
  
  Sincerely,  
  ***** Burlett  
  **************************
  
  
  
  
  
  --
  
  V/r
  ***** *******

  Customer Answer

  Date: 09/04/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***** *******

• Initial Complaint

  Date:09/04/2025

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I began receiving a ********************** subscription in my email I never signed up for. When I attempted to cancel this, it said the account is handled by ********************** and needs to be cancelled through them. When I visited Priority One's website, their contact form failed every time I attempted it failed to send. I want to know how this company got my name, email, and mailing address, if this subscription was paid for what payment information was used, and if it is my credit card or banking information how it was obtained and used without my permission

  Business Response

  Date: 09/04/2025

  Hello,

  
  Priority One Clearing is a data processing center for many different publishers, we do not sell magazines or bill/invoice for subscriptions. We process the data provided to us by others and send it to the publisher. This order to (Rolling Stone) has been cancelled per your *********** may get another issue, because labels are pre-printed, and then it will terminate.  The order was sent to us from (US Periodicals) as a promotion; this is a marketing technique used to introduce consumers to different magazines.   We have put your name and address on a block in our system to prevent us from processing any other magazines, and we have contacted (US Periodicals) to do the same. If you would like more information on this promotion, please contact (US Periodicals) at ************.

  Thank you

  ******* ******

  Customer Service

  Customer Answer

  Date: 09/05/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ******* *******

• Initial Complaint

  Date:08/19/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In July I recieved a *************** in the mail that I did not subscribe to. This month I recieved another one and immediately found the number to Forbes and I called them. The representative had me go through the prompts asking my name and such. I informed the representative that I did not subscribe to any magazines. She told me it was a third party company who used my information for the subscriptions. She then gave me the name and number of this company Priority One Clearing Services. She canceled the subscription immediately after finding out that the subscriptions wasn't legit.

  Business Response

  Date: 08/19/2025

  Hello,

  Priority One Clearing is a data processing center for many different publishers, we do not sell magazines or bill/invoice for subscriptions. We process the data provided to us by others and send it to the publisher. This order to (FORBES MAGAZINE) has been cancelled per your request. You may get another issue,because labels are pre-printed, and then it will terminate.The order was sent to us from (SIMPLE LOGIC SUBSCRIPTIONS) as a promotion; this is a marketing technique used to introduce consumers to different magazines.  We have put your name and address on a block in our system to prevent us from processing any other magazines, and we have contacted (Simple Logic Subscription) to do the same. If you would like more information on this promotion, please contact (Simple Logic Subscription) at *************).
  

  Thank you

• Initial Complaint

  Date:06/24/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  A renewal subscription was added as a second subscription instead of extending my current subscription. I now have two issues of the same magazine. I want the extra subscription added to the first as an extension. The accounts are: 1104?*****/5# and11017?1191/7# with the " ? " number not clear enough to read. These are both addressed to: **** **********, ***************************************************

  Business Response

  Date: 06/24/2025

  
  Hello,

  
  Priority One serves as a data processing office/clearinghouse for many different publishers, and we do not sell magazines or bill/invoice for subscriptions. We only process the data provided to us by other companies and send it to the publishers.  We are happy to help you get the information that you will need to get this situation resolved.
  This order DISCOVER MAGAZINE was sent to Priority One for processing by the company PAPER AREA. You can contact them directly at ************. They will be able to answer your questions or refer you to the company that started your order. They will be able to explain exactly why the order was started in your name and provide any billing information if it applies.
  
  Please use the following reference number when you contact that company: ********
  
  
  Thank you,

   

  ******* ******

  
  

• Initial Complaint

  Date:02/05/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I receive a magazine from Billboard. I called them asking why they sent me it. They said the third party sent me up for it and they gave me priority. One information I reached out to priority 1 no response left a message. I don't want to be charged for something I never signed up for I don't know what their scam is

  Business Response

  Date: 02/10/2025

  Priority One Clearing is a data processing center for many different publishers, we do not sell magazines or bill/invoice for subscriptions. We process the data provided to us by others and send it to the publisher. This order to (BILLBOARD MAGAZINE) has been cancelled on 2/6/2025 per your *********** may get another issue, because labels are pre-printed, and then it will terminate.  The order was sent to us from (Simple Logic Subscriptions) as a promotion; this is a marketing technique used to introduce consumers to different magazines.   We have put your name and address on a block in our system to prevent us from processing any other magazines, and we have contacted (Simple Logic Subscriptions) to do the same. If you would like more information on this promotion, please contact (Simple Logic Subscriptions) at *************).

• Initial Complaint

  Date:11/04/2024

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I started receiving subscriptions first to *************, cancelled it, then started receiving a subscription to **. When I asked ** to cancel my subscription because I never signed up, they referred me to Priority One since they were the people who signed me up. ** gave a phone number and website, when I followed the link to the website, it popped up with a virus warning. Needless to say, I dont feel comfortable emailing them or calling them because of their shady practices. I dont know how it is legal to sign up someone for services they never agreed to, and dont know if there is enough grounds to file a class action lawsuit. Please advise on this issue, thank you.

  Business Response

  Date: 11/04/2024

  Priority One Clearing is a data processing center for many different publishers, we do not sell magazines or bill/invoice for subscriptions. We process the data provided to us by others and send it to the publisher. This order to ************* has been cancelled per your *********** may get another issue, because labels are pre-printed, and then it will terminate.  The order was sent to us from (US Periodicals) as a promotion; this is a marketing technique used to introduce consumers to different magazines.   We have put your name and address on a block in our system to prevent us from processing any other magazines, and we have contacted (US Periodicals) to do the same. If you would like more information on this promotion, please contact (US Periodicals) at ************.
  

  Customer Answer

  Date: 11/05/2024

   
  Complaint: 22508958
  
  I am rejecting this response because: you should not be accepting subscription referrals from disreputable sources who use peoples personal information without their consent.
  
  Sincerely,
  
  ****** *******

  Business Response

  Date: 11/06/2024

  We are sorry you feel this way but can understand your frustration.  The company did not solicit you for a magazine order, they sent it to you as a promotion to introduce you to it, just as many other direct mail promotions are sent to your mail box.  They are not soliciting for payment, they are merely introducing you to the magazine as an advertisement,just as companies do when sending you ads to your mailbox.  We are sorry this provided any inconvenience, it has been cancelled and will stop after a few more issues.  The mailing labels are pre printed, therefore it cannot stop immediately.  We have also put your name on block, meaning you will not receive any further magazine subscriptions from Priority One Clearing Services.

• Initial Complaint

  Date:10/22/2024

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Someone ordered a subscription in my husbands name whos been deceased for five years. I want to know if my accounts have been compromised or what the situation or how this was even generated

  Business Response

  Date: 10/22/2024

  I did respond to this customer yesterday (October 21, ***** @4;** pm).

  
  Priority One Clearing is a data processing center for many different publishers, we do not sell magazines or bill/invoice for subscriptions. We process the data provided to us by others and send it to the publisher. This order to (Architectural Digest) has been cancelled per your *********** may get another issue, because labels are pre-printed, and then it will terminate.  The order was sent to us from (US Periodicals) as a promotion; this is a marketing technique used to introduce consumers to different magazines.   We have put your name and address on a block in our system to prevent us from processing any other magazines, and we have contacted (US Periodicals) to do the same. If you would like more information on this promotion, please contact (US Periodicals) at ************).
  

   

   

• Initial Complaint

  Date:10/21/2024

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My son, **** ****** just received three issues of Architectural Digest at my home. The Sept issue arrived 10/7/24 then the Oct and Nov issues both came on 10/16/24. He has not lived here for many years. I called him to ask if he had subscribed to the magazine. He said he had never heard of it and he did not subscribe to it, nor does he want it. Our concern is that there is some sort of fraud going on here. How did his subscription get started? Did someone present his credit card to open a subscription? My zip code is *****. The subscription number is #ARD1787892577/#. After responding to my concern, we want the subscription cancelled and any money that may have been charged fraudulently to his card refunded.

  Business Response

  Date: 10/21/2024

  Priority One Clearing is a data processing center for many different publishers, we do not sell magazines or bill/invoice for subscriptions. We process the data provided to us by others and send it to the publisher.  This order to (Architectural Digest) has been cancelled per your request. You may get another issue, because labels are pre-printed, and then it will terminate. The order was sent to us from (US Periodicals) as a promotion; this is a marketing technique used to introduce consumers to different magazines.  We have put your name and address on a block in our system to prevent us from processing any other magazines, and we have contacted (US Periodicals) to do the same. If you would like more information on this promotion, please contact (US Periodicals) at *************).

  Customer Answer

  Date: 10/21/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

  I was very pleased with the representative who called me to explain what had taken place. All is fine now.
  
  Sincerely,
  
  ***** ******

• Initial Complaint

  Date:10/17/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am receiving a magazine subscription I did not sign up or pay for from Priority one clearing services, Architectural Digest . When I requested to have it cancelled they said they were unable to cancel it because the order was placed through an agency. This order was placed without my knowledge and I fear my information has fallen in to the hands of scammers. Please cancel the subscription Property One Clearing Services Llc. I did not consent to have a magazine subscription.

  Business Response

  Date: 10/17/2024

  
  Hello

  Priority One Clearing is a data processing center for many different publishers, we do not sell magazines or bill/invoice for subscriptions. We process the data provided to us by others and send it to the publisher. This order to (Architectural Digest) has been cancelled per your *********** may get another issue, because labels are pre-printed, and then it will terminate.  The order was sent to us from (US Periodicals) as a promotion; this is a marketing technique used to introduce consumers to different magazines.   We have put your name and address on a block in our system to prevent us from processing any other magazines, and we have contacted (US Periodicals) to do the same. If you would like more information on this promotion, please contact (US Periodicals) at *************).

  Customer Answer

  Date: 10/17/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  **** *****

• Initial Complaint

  Date:09/12/2024

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am receiving a magazine subscription I did not sign up or pay for from ******, ******************* and ** . When I requested to have it cancelled they said they were unable to cancel it because the order was placed through an agency. This order was placed without my knowledge and I fear my information has fallen in to the hands of scammers. Please cancel the subscription Property One Clearing Services Llc. I did not consent to have a magazine subscription

  Business Response

  Date: 09/12/2024

  Priority One Clearing is a data processing center for many different publishers, we do not sell magazines or bill/invoice for subscriptions. We process the data provided to us by others and send it to the publisher. These order to (Conde Nast Traveler, and GQ ) have been cancelled per your request, I am not locating an order for ****** in our ********** may get another issue, because labels are pre-printed, and then it will terminate.  The order was sent to us from (US Periodicals) as a promotion; this is a marketing technique used to introduce consumers to different magazines.   We have put your name and address on a block in our system to prevent us from processing any other magazines, and we have contacted (US Periodicals) to do the same. If you would like more information on this promotion, please contact (US Periodicals) at *************).