Complaints

This profile includes complaints for Nutraition's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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Nutraition has 12 locations, listed below.

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• 

  Nutraition

  Clearwater, FL 33760-4022

• 

  Nutraition

  1777 Abram Ct # 2001 San Leandro, CA 94577-7011

• 

  Nutraition

  1261 S 820 E STE 210 American Fork, UT 84003-3875

• 

  Nutraition

  1315 Oak Field Dr 4380 Brandon, FL 33509

• 

  Nutraition

  37 Madison Ave Hasbrouck Heights, NJ 07604-1311

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:08/07/2023

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  A transaction occurred on the 1st day of July, 2023 for $13.74. I didnt think anything of it. Then on the 7th day of July, 2023 two additional separate transactions occurred. This time one for $138.13 & the other for $137.42. Finally, on the 22nd day of July, 2023 two more transactions occurred, this time one in the amount of $112.65 & the other in the amount of $114.79. I have received a few packages from this merchant, therefore I have been able to locate a telephone number in order to contact said merchant, but they refuse to reverse any of these transactions. The products are unopened and I have requested for them to allow me to return them seeing as how I do not want their products, and they refused this request as well. I also asked them to stop sending me a thing after the first package (out of three in total) arrived, and of course said it was already in my mail box and refused to not send out the third to follow. They have taken in total just over $500 out of my account without my agreement. The only thing this company has verbally agreed to is to stop sending any more of their product to me.

• Initial Complaint

  Date:07/10/2023

  Type:Billing Issues
  Status:

  UnresolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Did not order anything. I keep getting packages and charges on my account. I've tried to email without a response or a direct person to talk to. There is no bill of sale (receipt) or anything in these packages. I want the packages to stop and all the multiple charges returned to me.

  Business Response

  Date: 08/02/2023

  We would like to start off by apologizing for any confusion. It appears ******************* ordered a Male Enhancement product and *** have forgotten about it. At this time, he has already filed a dispute with his bank so we are unable to refund as the funds have already been debited from us. We also have no record of any calls or emails from the customer regarding this issue. We apologize for any hardship that *** have been incurred by ******************* and will use this as an opportunity to grow

  Customer Answer

  Date: 08/02/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***************************

  Customer Answer

  Date: 09/28/2023

   
  Complaint: 20293071
  
  I am rejecting this response because:

  All of the charges that were returned to me cause I disputed the charges thru my bank. Now they have been reversed. So, this is not resolved anymore. They are ridiculous with all the banking issues they have cause me. I don't know what the next steps that I need to take to resolve this issue correctly, and finally.
  
  Thanks,
  
  ************************;

• Initial Complaint

  Date:07/07/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Package comes with no paperwork with further instructions or contact information. I am willing to send it back completely including the previous shipment. I was lead to believe I could try it at the discounted rate. When it arrived without any documentation I did not use any of the product

  Business Response

  Date: 07/20/2023

  We appreciate your feedback and apologize for any confusion. Please note, our Male Enhancement product's usage instructions are on the product label (picture included) for ease of access. Also, details about our offers, including pricing and return policy, are available on our website. However, we understand that sometimes people miss this while excited to check out. We value your satisfaction and have applied a refund to your card and hope this resolves any concerns. If you have further queries, feel free to contact us. Thank you for your patience.

• Initial Complaint

  Date:05/24/2023

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Want too cancel delivery the keep sending

  Business Response

  Date: 05/30/2023

  Thank you for contacting ********************************* strives to make sure that our customers are 100% satisfied. We have every desire to address the customer's needs and provide the best solution available to resolve their issue as soon as possible.
  
  We take full responsibility and have immediately processed the cancellation of the account. To confirm, effective today 5/30/2023, there will be no further shipments from us in the future. 
  
  Should you have any questions or need further assistance, please contact our customer care at ************** and one of our representatives will be happy to assist you.
  
  Our ************* representatives will be happy to assist you. We are open from 9:00 AM to 5:00 PM EST and 7 days a week.  
  
  Regards,
  *************

• Initial Complaint

  Date:05/10/2023

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This ** the 2nd package in 2 weeks i recieved. I got a flashlight last week and a camera for the car this week. Don't want this stuff abd i didn't order it. just stop sending things.

  Business Response

  Date: 05/25/2023

  Thank you for contacting ********************************* strives to make sure that our customers are 100% satisfied. We have every desire to address the customer's needs and provide the best solution available to resolve their issue as soon as possible.
  
  We take full responsibility and have immediately processed the cancellation of the account. To confirm, effective today 5/25/2023, there will be no further shipments from us in the future. 
  
  Should you have any questions or need further assistance, please contact our customer care at ************** and one of our representatives will be happy to assist you.
  
  Our ************* representatives will be happy to assist you. We are open from 9:00 AM to 5:00 PM EST and 7 days a week.  
  
  Regards,
  *************

• Initial Complaint

  Date:03/20/2023

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I just received a package from this Nutraition company and didn't order anything. There is no contact information, bill of sale or anything. It's a small Bluetooth device to find lost items. I am watching my account and have not yet seen a charge, however after reading other complaints I'm very concerned. Don't know how they even got my information to send me anything. Why is this company not being stopped?

  Business Response

  Date: 03/29/2023

  Complaint ID: ********
  *************************
  **********
  *****************
  OID: *******

   

  Thank you for contacting ********************************* strives to make sure that our customers are 100% satisfied. We have every desire to address the customer's needs and provide the best solution available to resolve their issue as soon as possible.
  
  We take full responsibility and have immediately processed the cancellation of the account. To confirm, effective today 3/28/2023, there will be no further shipments and charges from us in the future.
  
  Also, upon checking on our records, a full refund amounting to $148.99, was processed on 03/22/2023. This would require **** business days to be credited back on the customer's bank account. Please refer to the refund breakdown below:
  
  Date: 03/22/2023
  Amount Refunded: $148.99
  OID: *******
  
  Should you have any questions or need further assistance, please contact our ************* at ************** and one of our representatives will be happy to assist you.  We are open 24 hours & 7 days a week.  
  
  Regards,
  *************

• Initial Complaint

  Date:02/21/2023

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I received a small package today (8ix4ix1.5i) that I'm sure I did not order. I did not open it as I don't want it. The only info I have is the return address of Nutraition on the package. I do not want this product and do NOT want to be charged for it. If somewhat I have been charged, I want a full refund. Thank you.

• Initial Complaint

  Date:02/17/2023

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I did not order any of the stuff that they sent me, nor all the charges on my credit card. This package just came through the mail and I opened it. Nothing that I would want nor did I order. It was a watch and ear buds. Neither is anything that I would ever want and DID NOT ORDER. I quickly checked my credit card and someone had charged four different charges on it that I did not charge. Everything charged in **********.....I live in ******** and did not charge nor want any of these items. Had to cancel my Credit Card so no more charges could be made. What a scam!! I would not trust this company. Be Careful.

• Initial Complaint

  Date:01/23/2023

  Type:Delivery Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I received a package today with some kind of lotion that I did not order but no paperwork or contact information. The only info I have is the return address of Nutraition. I do not want this product and do NOT want to be charged for it.

• Initial Complaint

  Date:01/20/2023

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Good afternoon - I received two products (Male enhancement gummies and Testo) which I did not order I expect to be reimbursed for the total cost of these items including shipping. AND not receive any future orders from this company. Thanks, ***

  Business Response

  Date: 02/20/2023

  From: PowerVigor ME <*************************************>
  Sent: Friday, February 17, 2023 8:02 PM
  To: ******************************************
  Subject: BBB Complaint #: ******** | ******* ****
  
   
  
  Thank you for contacting ********************************* strives to make sure that our customers are 100% satisfied. We have every desire to address the customer's needs and provide the best solution available to resolve their issue as soon as possible.
  
  We take full responsibility and have immediately processed the cancellation of the account. To confirm, effective 02/16/2023 there will be no further shipments and charges from us in the future. 
  
  One of our supervisors attempted to call the customer to discuss a refund but they are always routed to the customer's voicemail. As a courtesy, we have processed a refund today, 02/17/2023, amounting to $264.70, which will be credited back to the customer's bank account within **** business days. Please refer to the refund breakdown below:
  
  Date:  02/17/2023 
  Amount: $134.97 
  Transaction *************
  
  Date:  02/17/2023 
  Amount: $129.73 
  Transaction *************
  
  Should you have any questions or need further assistance, please contact our ************* at ************** and one of our representatives will be happy to assist you.  We are open Monday through Sunday 5:00 AM to 5:00 PM PST.
  
  Regards,
  *************