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Business Profile

Identity Theft Protection

Identity Services LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Identity Theft Protection.

Complaints

Customer Complaints Summary

  • 43 total complaints in the last 3 years.
  • 8 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:07/16/2025

    Type:Customer Service Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    identity services contacted my mother and charged her account the above info. She does not need this service and I have no idea how they received her account information.

    Business Response

    Date: 07/17/2025

    Dear,

    Thank you for bringing this matter to our attention. We sincerely apologize for any stress or inconvenience this has caused.

    Wed like to confirm that the account under your mother's name ***** *****, has been successfully canceled as of July 17, 2025, under cancellation number #******. No further charges will be applied moving forward.

    Additionally, a refund has been approved and will be mailed by check to the following address: ***********************************

    Please allow 3 to 4 weeks for delivery.

    If you have any additional questions, or if we can assist you further in any way, please dont hesitate to reach out. Were here to help and committed to resolving this matter with care.

    Warm regards,

    Customer Support Team

  • Initial Complaint

    Date:07/10/2025

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    To Whom It May Concern,I am writing to formally file a complaint against Identity Services LLC (***************************************************************). This company fraudulently withdrew funds from my account without my authorization and falsely claimed to represent Regional ********************** during our phone conversation.I never signed up for any services with this company. When I called to request cancellation, I was met with unprofessional and deceptive behavior. The representative stated he would transfer me to a manager, but instead continued the call with a congratulations message as if I had agreed to something, which I had not.This company:Lied about its identity Accessed my financial information without permission Withdrew funds without my consent Refused to resolve the issue when I called to cancel Was rude and dismissive during communication I demand the following:A full refund of all unauthorized charges.Immediate deletion of my personal and financial information from your system.Confirmation in writing that my account will not be accessed again and that I will not be contacted in the future.If this matter is not resolved immediately, I will be reporting your business to the ************************ (***), ************************************ (CFPB), Better Business Bureau (BBB), and my banks fraud department to initiate a formal investigation and seek restitution.I expect prompt resolution. They took the money out of my account on July 8th!

    Business Response

    Date: 07/10/2025

    Dear *******, 

    Thank you for contacting us.

    We sincerely regret that your experience did not meet expectations and appreciate you giving us the opportunity to make things right.

    Your account has been successfully canceled as of July 9, 2025, under cancellation number #******, and a full refund of $3.49 is being processed. No further charges will be made to your account.

    The refund will be issued via check, and mailed to the address we have on file: *************************************. Please allow 7 to 10 business days for delivery.

    As part of our review, we confirmed the charge was authorized on July 1, 2025, from phone number **************. While this indicates the transaction occurred through verified channels, we sincerely apologize for any confusion or distress caused.

    In accordance with your request, all personal and financial information associated with this account has been permanently deleted from our system, and your phone number has been added to our Do Not Contact list.

    We take these matters very seriously and are committed to improving our practices and communication. If you have any additional questions or need further assistance, you are always welcome to reach out at ************.

    With sincere apologies and appreciation,

    Customer Support Team

  • Initial Complaint

    Date:06/02/2025

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Want to cancel service

    Business Response

    Date: 06/03/2025

    Dear ***** ********,

    As you requested, the account has been canceled under cancellation number ****** since 06/02/2025. 
    And the amount charged to you will be refunded. 
    There will be no further charges to your account.

    The refund will be sent to the address provided: ****************************************
    You can expect to receive it in the form of a check in the next 7 to 10 business days.

    Please feel free to contact us at ************ if you have any questions.

    Sincerely,
    Customer Support Team

  • Initial Complaint

    Date:12/17/2024

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    This company, Identity Services LLC, located in **********, has been making unauthorized withdrawals from my checking account since Feb 2023. I called them on 11/25/24 and spoke to a supervisor, ***. He claimed I responded to a post card in the mail in Feb, 2023, called them, and agreed to the purchase on the phone with a solicitor. This is preposterous. I have never nor would I ever, nor did I purchase this or anything like it over the phone. He said perhaps Ive forgotten. That is the *** answer they give to people in my situation on BBB and is blatantly a lie. They have literally written checks out of my account. Unfortunately, as with many of the other complainants, I wasnt keeping up with my checking account. He played a recording of my voice he said was from Feb, 2023 stating to an automated recording asking for my name, zip code, bank name and bank account number. There is not a recording of a person on the phone with me agreeing to the service. While it is my voice it does not state what Im supposedly signing up for. There is no mention of signing up for anything much less recurring. I dont know how they went about gathering my voice for that information or under what circumstances.Since then Ive discovered terrible reviews on BBB about this company with dozens of F and D complaints with the same exact issue.I have done a thorough search of my phone records and cannot find at anytime did I ever call them. I have searched my digital postal records and cannot find any record of a post card. He said theyd be willing to refund 3 months worth if the recurring charges and nothing more. I told him it was unacceptable.Their offer amounts to $104.97. I declined. I want the full amount of $702.38 that was stolen from me. I have also filed complaints regarding 2 other companies operating from the same address doing the same thing, Club ******** and ***********************. In total they owe me $1873.75.

    Business Response

    Date: 12/17/2024

    Dear **** ******,

    As per your request, your account has been canceled under the cancellation number #****** since 11/25/2024, and the amount that was charged to you will be refunded. There will be no further charges to your account.

    The refund will be sent out to the address provided: *******************************. This will be in the form of a check. You can expect it in the next 7 to 10 business days.

    Charges were authorized; this was created on Thursday February 16, 2024 at 11:25:12 AM, from phone number: **************, according to all records. We regret your bad experience with us. We appreciate your feedback on this matter, as this is not the way we do business.


    Please feel free to contact us at ************ if you have any questions.

    Sincerely,
    Customer Support Team

    Customer Answer

    Date: 12/19/2024

     
    Complaint: 22698731

    I am rejecting this response because: without knowing the amount of the refund I cannot accept this. Theyve already offered a 90 day refund which I declined. I need to see that the refund recovers what was fraudulently taken from me dating back to Feb 2023. Furthermore I will wait until the check clears. This company has a documented record of committing these same fraudulent acts and has dozens of F ratings and complaints exactly like mine on BBB. I dont trust anything they say. 

    As for them canceling any future withdrawals I already closed the bank account. A real pain. But once again I dont trust this company that theyll do what they say. 

    Sincerely,

    **** ******

    Business Response

    Date: 12/19/2024

    Hi **** ******,

    The refund will be for all charges from each program, from Club Save you will receive a check for $628.35, from Identity Services you will receive a refund for $738.28, and from ******************* the check is for $633.90.The total refund is $2000.53.

    Once again, we apologize for the inconvenience. The refund should be getting to you in next 3 days.

    Please feel free to contact us at ************ if you have any questions.

    Sincerely,
    Customer Support Team

    Customer Answer

    Date: 12/20/2024

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me with the proviso that the check is received and clears. Once that is done will signify my final approval and lift the proviso. 

    I appreciate the efforts made by the BBB in resolving this issue and the company involved for their timely response to get it settled.


    Sincerely,

    **** ******

  • Initial Complaint

    Date:10/18/2024

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    After reviewing my monthly statement (***********) for August 2024. I asked my wife about her using my account and payments listed. My wife said no, she doesn't use checks. I closely looked at my statement and notice the strange numbers. I contacted (Truist) the bank and was asked to come in. Bank manager (******** *******) reviewed current and past checking statement from August 2024 back to June *********************************************** ******* traced where the checks were being used, withdrawn or deposited. The companies are Identity Services, LLC, On call ***************** and ************* (case was resolved with BBB of ************). I informed Truist that I never heard of any of the companies, didn't authorized anyone to withdraw anything from my account. ********************, LLC was withdrawing /depositing $34.99 from 6-28-23 to August 2024. ************ withdrew/deposited $29.95 from July 2023 to August 2024. These companies are all (16) manage by Mr. ******* ******, Business Manager. Many compla

    Business Response

    Date: 10/18/2024

    Dear ****** ******,

    As per your request, your account has been canceled under the cancellation number #****** since 09/09/2024, and the amount that was charged to you will be refunded. There will be no further charges to your account.

    The refund will be sent out to the address provided: **********************************************. This will be in the form of a check. You can expect it in the next 7 to 10 business days.

    These charges were not fraudulent charges, according to our records, the service has been provided as requested on the call received on Thursday June 1st, 2023, at 5:08:46 PM,from number **************. We regret your bad experience with us. We appreciate your feedback on this matter, as this is not the way we do business.

    Please feel free to contact us at ************ if you have any questions.

    Sincerely,
    Customer Support Team

  • Initial Complaint

    Date:09/03/2024

    Type:Billing Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Date of Transaction: 10/21/2022-05/31/2024 Amount Paid: $703.29. I did not enter into any agreement of services with this company-(Identity Services LLC). This company was presenting fake checks and obtaining payment without my authorization on a monthly basis. I have called Identity Services LLC multiple times to resolve this matter. No one answers calls, and unable to leave messages.

    Business Response

    Date: 09/04/2024

    Dear ******,

    As per your request, your account has been canceled under the cancellation number #****** and the amount that was charged to you has been refunded. There will be no further charges to your account.

    Please note that your refund will be sent in the form of a check. It will be sent to the following address: *************************************. You can expect to receive your refund within 7 to 10 working days of having received this.

    According to our records, the service has been provided as requested since 10/19/2022. We regret your bad experience with us. We appreciate your feedback on this matter, as this is not the way we do business.

    Please feel free to contact us at ************ if you have any questions.

    Sincerely,
    Customer Support Team.

    Customer Answer

    Date: 09/11/2024

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    ***************************

  • Initial Complaint

    Date:08/06/2024

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I just checked my bank account and I notice there is a monthly payment going to Identity Services LLC and I did not authorize these payments. I have no idea who they are and I do not want this money coming out of my account any longer. I have to speak to my bank in the morning, but I am very angry. I am 84 years old and I don't know what this is all about. I don't know to reach out to Identity Services LLC, but I want this stopped and I want my money refunded.

    Business Response

    Date: 08/06/2024

    Dear *******************,

    As per your request, your account has been canceled under the cancellation number #****** as of 08/06/2024 and the amount that was charged to you has been refunded. There will be no further charges to your account.

    As for the refund, we will refund all charges made. Refund will be sent it via check to address: **************************************. You can expect to receive the refund within 7 to 10 working days this.

    According to our records, the service has been as they requested since 11/17/2022. We regret your bad experience with us. We appreciate your feedback on this matter, as this is not the way we do business.

    Please feel free to contact us at ************ if you have any questions.

    Sincerely,
    Customer Support Team

  • Initial Complaint

    Date:07/17/2024

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    My husband *************************** was charged 24 transactions from IdentityServicesLLC and a companion company ClubSaveLLC between 6/21/2023 and 6/26/2024. The funds were drawn directly from his checking account at **** of America and were supposedly "pre-authorized." He did not intentionally sign up for any service from these two companies. The total amount withdrawn from his account was $795.12. We have reported this to **** of ***********************

    Business Response

    Date: 07/18/2024

    Dear ***********************,

    As per your request, your husbands account has been canceled under the cancellation number #****** since 07/16/2024 and the amount that was charged to you has been refunded. There will be no further charges to your account.

    Please note that your refund will be sent in the form of a check. It will be sent to the following address: **************************************. You can expect to receive your refund within 7 to 10 working days of having received this.

    According to our records, the service has been provided as requested by ****************** since 06/21/2023. We regret your bad experience with us. We appreciate your feedback on this matter,as this is not the way we do business.

    Please feel free to contact us at ************ if you have any questions.

    Sincerely,
    Customer Support Team

  • Initial Complaint

    Date:05/03/2024

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    This is a credit monitoring company the problem is I never signed up for and if hadn't noticed the charges on my account quickly it could have gone on a while. I do not wish any further dealings with them. When I contacted the business, they could not explain to me how my information was received by them or if they were affiliated with any of my credit cards or loans. So, I no other conclusion but to think this is a scam or fraudulent business.

    Business Response

    Date: 05/07/2024

    Dear ******,

    As per your request, your account has been canceled under the cancellation number # ****** and the amount that was charged to you has been refunded. There will be no further charges to your account.

    According to our records, the service has been provided as requested since 03/05/2024 by *********************.We regret your bad experience with us. We appreciate your feedback on this matter, as this is not the way we do business.

    Please feel free to contact us at ************ if you have any questions.

    Sincerely,
    Customer Support Team.

  • Initial Complaint

    Date:03/11/2024

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    February of last year I tried to open an account for energy with ******************** on behalf of the business i worked for part time, *************. During the phone call set up, I was asked to make a recording of the authorization for the account and was told we would have $100 towards our next energy bill. One year later, as we close the business, we see that charges accrued for various businesses we have no service from using my name, ***************************. I called the company Identity Services in **********, **. They stated we may have been forwarded to a promotions line and that the recording intended for energy, was being used for multiple businesses, by which we never received services. It appears three different businesses took approximately $1440, or about $120 per month total (about $30 per business per month). The rep from Identity Services said no one on our end ever activated any account, so no ******************** were ever tendered, however they have been pulling money regardless of service. As a former part time employee, the owner and full time employee never received anything in the mail regrading any of these services. According to the rep for Identity Services you can log into the online account to see nothing was ever activated or tendered. I placed a phone call on Thursday, March 7th at 9:15am to discuss this matter and a recording of this phone call can be obtained, as they record all phone conversations. The account is linked to Myshoppingbenefits.com. Apparently the phone number is the log in is **********, and the password is *****. I will not be logging in, but it can be viewed as inactive, and unredeemable. There are multiple statements that can be viewed, if we can request from owners ******** and ******************* of *************. I spoke with *****, the supervisor in customer service and the invoices i saw were #******, #******, & #******. All stating financial fees "authorized" by my name. I did not authorize anything other than ******************** and you can see by the inactivity we had no clue this was set up and pulling fees on a non-service.

    Business Response

    Date: 03/12/2024

    Dear ***************************,

    As per your request and as we discussed already, the account has been canceled, and refund will be provided.

    Be advised that no charges will be made in the future.If you have any questions, you may call us at **************.

    As for the refund; you will receive this in form of a check, in the next 7 to 10 business days, to the address provided: ************************************************************

    Sincerely,
    Customer Care
    **************

Identity Services LLC is NOT a BBB Accredited Business.

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