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Business Profile

Global Positioning Systems

CallPass LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Global Positioning Systems.

Complaints

Customer Complaints Summary

  • 13 total complaints in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:08/29/2022

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased an item and need to return it, but nobody replies to emails, phone calls, support tickets, ******** posts, or ******* posts. I have been trying to get a return label for four weeks. They respond to nothing.

    Customer Answer

    Date: 09/19/2022

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    I am not surprised that they have not returned your emails; they do not respond to anything unless you call them out on social media. So I posted my BBB case number to them on ****************** and email, and they responded within minutes. Everything has been resolved after months of frustration.


    Sincerely,

    ***********************

  • Initial Complaint

    Date:08/18/2022

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Since October 2021, I have been going back and forth with customer service regarding a car dash camera I had purchased along with their annual subscription for live app alerts to my phone. The issue started in July 2021. The subscription should offer live alerts to my cell phone from my car and allow me to "live view" my dashcam from my phone through LTE. It does not. The yearly subscription is $215 for this service and the camera cost was $299. Since October 2021, I have spent hours on the phone with their customer service (which now does not allow calls, but chat only) to resolve my camera service not working at all. I have over 70 emails with the company attempting resolution as well. They had asked me to send my dashcam in to them twice to "fix", which I did. It did not resolve any issues. I have asked for a refund a few times since October until now and their resolution was to offer me 3 additional months of service WHICH DOES NOT WORK. They stole my money and offered no resolution to their services not working as advertised, or rather at all. I would like my hard earned money back, I have been scammed by ******/ aka CallPass. Many others are experiencing the same problems based on online reviews and I really hope this company gets investigated and shut down. To string me along for 10 months with no resolution is absurd, but to not offer a refund and allow continued sales of their bogus service should be criminal. I will be contacting Best Buy and any other merchant to make them aware of this, as they are selling products from a company with zero integrity against which I am ready to take further steps towards exposing. I am attaching screenshots of some of my emails- there are too many to post, along with my receipt for the annual service. I cannot find my receipt for the camera at this time, but their website shows the product at $260.00 plus tax. At the time of my purchase the camera was $299. I would like a $515 refund and can send camera back.

    Customer Answer

    Date: 08/29/2022

    Still awaiting response

  • Initial Complaint

    Date:08/14/2022

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Hi, I bought a product called "Owlcam Dash Camera" from Bestbuy online on August 4, 2022. I received it a few days later. I immediately had trouble setting it up and emailed them on August 9, 2022 as the instructions instructed me to do so. I never heard back so about 20 hours later, I found their facebook page and sent them a message informing them that I'm having trouble setting up my brand new product that I just spent $317.99 +$20.00 (for the dash camera and the monthly service). I let another 20 hours go by and still haven't heard from them. I found a phone number, called it. There's a message saying to contact them online. I truly feel like I've exhausted all of my avenues to contacting them. I don't know what else to do. All I'm looking for is some help. I want to keep the product because I've had one a few years ago, I'm used to it and I liked it. Please help me. If there's anything that I can do for you to help me, please don't hesitate to let me know.

CallPass LLC is NOT a BBB Accredited Business.

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