Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:02/13/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The small business I worked for has been closed since September. Our TeamViewer subscription has not been used, but official cancelation fell through the cracks. The renewal is set for the beginning of March. I have tried to cancel this subscription to avoid another year's payment for a subscription not in use, and will not be used. The owner of this business, which does not exist anymore, is out of the country, but they insist that because it is in their agreement, there is nothing they can or will do to cancel this subscription. It was very difficult to even go through their cancelation process. This policy feels very predatory. All we want is to cancel the subscription to avoid paying for another year of a service we will not be using.

  Business Response

  Date: 02/19/2025

  TeamViewer strives to be as transparent as possible with all our policies. We sent renewal reminders and have discussed our terms with you.While we understand your concerns, our policies are designed to ensure fairness and consistency for all customers.
  We are continuously working to improve our processes and make them more transparent. We also encourage our customers to review our terms and the invoices we provide.
  Please note that all your future renewals have been terminated by TeamViewer.

  Customer Answer

  Date: 02/20/2025

   
  Complaint: 22935558
  
  I am rejecting this response because:
  

  I am following up on this matter on behalf of my mother, who is no longer in the country. The business that had made use of this service closed back in October. While we understand that reminders may have been sent, it is disappointing that TeamViewer is not being understanding of the reasons why these reminders were overlooked, or simply the fact that this is not a service that has been used for quite some time, even longer than the period of time in which this business closed. It was believed to have already been canceled. Clearly, this process was not as simple and straightforward as TeamViewer would like to present it as being. For TeamViewer to demand money for a service that will not be used, from a business that no longer exists, displays a self-serving policy.  

  
  Sincerely,
  
  ******* *********

  Business Response

  Date: 02/21/2025

  TeamViewer strives to be as transparent as possible with all our policies. We sent renewal reminders and have discussed our terms with you.While we understand your concerns, our policies are designed to ensure fairness and consistency for all customers.
  We are continuously working to improve our processes and make them more transparent. We also encourage our customers to review our terms and the invoices we provide.
  Please note that all your future renewals have been terminated by TeamViewer.

• Initial Complaint

  Date:02/11/2025

  Type:Billing Issues
  Status:

  UnresolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  -My work computer was hacked July 2024 through TeamViewer. -I reported it to TeamViewer and asked to terminate the account immediately. -They agreed, but said that since the account was paid for already, they cannot prorate services. It will remain active, but they will cancel any auto-renew.-6 months later, the account auto-renews! -I provide all the records and ask them to reverse the charges. We have not used the account since last July. We provided proof of cancellation. They are not cooperating and now they said it's active and will not auto-renew in May 2025!! -We are disputing charges with our credit card, but they keep putting the charges through.-We don't have access to the account (not since July 2024) and told them that whoever is using the account is the person or company that hacked my computer.-Still non cooperative.

  Business Response

  Date: 02/12/2025

  TeamViewer strives to be as transparent as possible with all our policies. We sent renewal reminders and have discussed our terms with you.While we understand your concerns, our policies are designed to ensure fairness and consistency for all customers.
  We are continuously working to improve our processes and make them more transparent. We also encourage our customers to review our terms and the invoices we provide.
  Please note that all your future renewals have been terminated by TeamViewer.

  Customer Answer

  Date: 02/12/2025

   
  Complaint: 22926351
  
  I am rejecting this response because:

  Back in July 2024, TeamViewer confirmed to us (in writing) that all renewals will be cancelled. Since then, we have not used the account. They can see from the ** addresses that whoever logged in to our account... whoever has been using it and requested a renewal was NOT US. The account was hacked and we TOLD them. The account should have been shut down back in July 2024 when we told them it was compromised.

  It's either "subscription slamming" or the whole computer hack was an inside job, committed by TeamViewer! 

  Why didn't they take the hack seriously? Why would they renew after confirming they would not? Why are they so uncooperative when it comes to identifying the hacker? 

  Please see screenshots showing proof that my computer was hacked back in July 2024. The hacker attempted to divert our payments to go to their bank account!

  My previous email to BBB included my cancellation request to TeamViewer back in July 2024. 

  
  Sincerely,
  
  ***** *****

  Business Response

  Date: 02/19/2025

  Hello,

  Thank you for contacting us. I confirm that your contract subscription with the order number 002333108 has been terminated as requested and will expire accordingly on 5/25/2025.
  

  All features of the said license are still available until the expiry date. If you have additional questions, I remain available. 
  

  Have a great day!
  
  
  

  Customer Answer

  Date: 02/21/2025

   
  Complaint: 22926351
  
  I am rejecting this response because: 

  Our account has been cancelled and inactive since JULY 2024. The fact that it's still active means they are still not taking our complaint seriously. Someone hacked into our account and the hacker has been using it. Teamviewer has been extremely careless and negligent in handling this.Additionally, we ahve been constantly fighting a charge for an account renewal. Until they cancel and terminate service, we are not happy with their careless actions taken here. This is a serious issue and complaints have been filed with the *** and ******************************

  
  Sincerely,
  
  ***** *****

  Business Response

  Date: 04/21/2025

  Hello,
  

  Thank you for contacting us. 
  I confirm that your contract subscription with the order number ********* has been terminated as requested and will expire accordingly on 5/25/2025.
  All features of the said license are still available until the expiry date. If you have additional questions, I remain available. 
  Have a great day!
  Best, 
  

  Customer Answer

  Date: 04/21/2025

   
  Complaint: 22926351
  
  I am rejecting this response because:

  I cancelled my subscription in July 2024. As previously mentioned, my computer was hacked. I reported this to TeamViewer (in July 2024) and requested service be terminated immediately. Somehow, TeamViewer kept my account open and the hacker continued to use it and create damage. The hacker is apparently STILL using MY account!? We just received a collection notice from TeamViewer to pay for the service. Why would our account be open now and TeamViewer say it will cancel in May 2025?!
  
  Sincerely,
  
  ***** *****

• Initial Complaint

  Date:02/06/2025

  Type:Sales and Advertising Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I supposedly have a TeamViewer business account. My email account was compromised recently ****** gmail, ******, etc). I resolved my issues with these companies and I keep getting an email with an invoice and a request for payment from ********** for a business account subscription. The invoice is for a little over $600. TeamViewer has refused to drop the invoice. They gave me the option of sending them a police report. I went to the **** and they instructed me that they would need a letter from them stating they would also conduct an investigation on their end. TeamViewer is not willing to provide this letter. I would like the invoice dropped and to not be contacted by them again.

  Business Response

  Date: 02/21/2025

  TeamViewer strives to be as transparent as possible with all our policies.We sent renewal reminders and have discussed our terms with you. While we understand your concerns, our policies are designed to ensure fairness and consistency for all customers.
  We are continuously working to improve our processes and make them more transparent. We also encourage our customers to review our terms and the invoices we provide.
  Please note that all your future renewals have been terminated by TeamViewer.

  Customer Answer

  Date: 02/21/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is fine. I received correspondence from TeamViewer themselves that they have dropped the invoice. 
  
  Sincerely,
  
  ******* Ormeno ******

• Initial Complaint

  Date:02/06/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Company has a 28 day policy that if you do not cancel your annual membership before the last 28 days they will not allow you to opt out of another annual charge. What a very deceptive way to do business.

  Business Response

  Date: 02/07/2025

  TeamViewer strives to be as transparent as possible with all our policies. We sent renewal reminders and have discussed our terms with you.While we understand your concerns, our policies are designed to ensure fairness and consistency for all customers.
  We are continuously working to improve our processes and make them more transparent. We also encourage our customers to review our terms and the invoices we provide.
  Please note that all your future renewals have been terminated by TeamViewer.

  Customer Answer

  Date: 02/07/2025

   
  Complaint: 22905854
  
  I am rejecting this response because:
  

  Your business practices are deceptive. I will never recommend your product and will steer others away from using it. I understand you sent emails but most subscriptions now a days do not have this requirement. Forcing me to pay for a subscription I dont need because of a certain policy is a total scam and is completely unethical business behavior. Unless my fees are refunded I will not accept your response.

  Sincerely,
  
  ******* *******

  Business Response

  Date: 02/12/2025

  TeamViewer strives to be as transparent as possible with all our policies and procedures. We have records indicating that renewal reminders were sent to you on 12/10/2024, and 1/4/2025. You were subsequently billed on 2/5/2025.
  We are continuously working to enhance our processes and make them more transparent. We also encourage our customers to familiarize themselves with our terms and review the invoices we provide.
  Please note that all your future renewals have been terminated by TeamViewer.

  Customer Answer

  Date: 02/12/2025

   
  Complaint: 22905854
  
  I am rejecting this response because:
  

  Making a customer read pages of hogwash just to get to the point that they understand theyll be charged if they dont cancel within 28 days is a very deceptive business practice and you guys know very well that you get a ton of people this way. Deceptive and unfair business practice and I request a refund of my charges.

  
  Sincerely,
  
  ******* *******

• Initial Complaint

  Date:02/04/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am a small business, which went through very bad **************** after being a customer for over 4 years i tried to downgrade to a cheaper version, but they said that since i passed the 28 day notice before renewal i must paid the full amount of $887.28 for the annual fee, and they send me invoice number *********, on 12/9/24, i don't think its fair to make such a policy for a "annual payment plan" No one is remembering to cancel a renewal on time when it comes to Annual membership and they should be more flexible on this, now I have received a notice from creditreform, a debt collection agency informing me of unpaid dues.There was no empathy and consideration from the TeamViewer team with regards to my current situation.This is one of the worst experiences I have had from a software provider. Very disappointing service.

  Business Response

  Date: 02/07/2025

  TeamViewer strives to be as transparent as possible with all our policies. We sent renewal reminders and have discussed our terms with you.While we understand your concerns, our policies are designed to ensure fairness and consistency for all customers.
  We are continuously working to improve our processes and make them more transparent. We also encourage our customers to review our terms and the invoices we provide.
  Please note that all your future renewals have been terminated by TeamViewer.

  Customer Answer

  Date: 02/09/2025

   
  Complaint: 22893459
  
  I am rejecting this response because:See attached i signed up with TeamViewer 4 years ago, at that time i saw the requirement that i need to cancel a renewal 28 days before the renewal date, we are now 4 years later, how exactly should i remember this policy, Teamviewer said that they sent email reminders however i NEVER got such reminders, after i see this response i realized that the reminder emails went into my spam so i didnt see that, so again how exactly do i need to know this?

  Im a small business owner that downsized and from 15 employees im now a one employ business that cant afford to pay such a high bill, i dealt in the past with MANY software business, NO ONE have such a stricken policy when it comes to cancel renewals, and the world needs to know about this, i dogged online and see MANY other people fall into this scam with them, and they know how to play with this to make sure its getting dogged into the internet, my goal is here that other people should know about this and STOP using teamViewer, so they save a lot of money
  
  Sincerely,
  
  **** ******

  Business Response

  Date: 02/12/2025

  TeamViewer strives to be as transparent as possible with all our policies and procedures. We have records indicating that renewal reminders were sent to you on 10/12/2024, and 11/6/2024. You were subsequently billed on 12/8/2024 However, you attempted to cancel on 12/9/2024, which was past the policy date.
  We are continuously working to enhance our processes and make them more transparent. We also encourage our customers to familiarize themselves with our terms and review the invoices we provide.
  Please note that all your future renewals have been terminated by TeamViewer.

  Customer Answer

  Date: 02/12/2025

   
  Complaint: 22893459
  
  I am rejecting this response because: See attached proof that shows both of your 2 email reminders went into my spam folder,

  As transparent you are, the more wrong you are with clearly saying you have policies that is not right to your customers
  
  Sincerely,
  
  **** ******

• Initial Complaint

  Date:02/03/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 01/31/2025 I received an Email from Unknown person, stating that he Co. Team Viewer***** will withdraw $228.00 from my account. I don't even know ******** is that, moreover I have not given authorization to withdraw money from my account to this Company. In addition to that, the person that I spoke with told me that I they have been doing this since 2022, which I have not idea. I'm 65 years old and this is a fraud agains the older population. You stated that you don't deal with criminal acts but your agency have lawyer that can go after Online fraud/criminal acts. I will send the same complaint to the *******************************, DC ******* phone number is ************ and the private phone # is ************ NC Thank you

  Business Response

  Date: 02/03/2025

  TeamViewer strives to be as transparent as possible with all our policies. We sent renewal reminders and have discussed our terms with you.While we understand your concerns, our policies are designed to ensure fairness and consistency for all customers.
  We are continuously working to improve our processes and make them more transparent. We also encourage our customers to review our terms and the invoices we provide.
  Please note that all your future renewals have been terminated by TeamViewer.

• Initial Complaint

  Date:01/31/2025

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My company purchased a 'perpetual' license many years ago. It was sold as a 'forever' license with no renewals, no expiration but a very high cost.This 2024 around Nov they reached out to say our perpetual license was 'expiring', and that we needed to sign up again for the service and pay annually.We discussed pricing, and on Dec 14th I requested a formal invoice *for consideration*, along with the new agreement to review with our team. No decision was made to sign ***** invoice or agreement was sent to us to review. We did not sign any agreements. We did not activate any *********** of Jan 1st (and to this day) we were kicked off our 'perpetual' license and lost access to provide support services to our customers. As of 1/1/2025 we are on a 'free' license, have not used the service, and moved on to another solution (image attached).On Jan 7th we received an automated message with an invoice saying we had to pay. Within 2 minutes we responded to the email saying we did not want to renew, and we weren't going to continue with Teamviewer (attached image). No response.On Jan 22nd we received an 'overdue' notice, and again immediately we responded saying we never wanted to move forward (image attached), in which they insist we must pay for something we didn't want, ask for, nor approve.We want no business with Teamviewer. We are puzzled by the posture of trying to force customers to pay for services which we don't want.

  Business Response

  Date: 02/19/2025

  We have discussed our terms with you. While we understand your concerns, our policies are designed to ensure fairness and consistency for all customers.
  We are continuously working to improve our processes and make them more transparent. We also encourage our customers to review our terms and the invoices we provide.

  Customer Answer

  Date: 02/20/2025

   
  Complaint: 22879639
  
  I am rejecting this response because: I did not agree to any terms, nor signed any agreements or signed up for any services. Companies can't just create an invoice, with no terms agreed to or signed off, and try to force customers to use their services. I still never received any terms or agreements, definitely never agreed or signed anything. No license was accepted, and invoice was delivered almost 30 days after we requested it to review terms for approval by senior staff. No agreement was sent, nor anything signed ever. This company is trying to harass me and many others in an attempt force me to use a service i do not want, nor signed up for. I signed up for a perpetual license 10 years ago, which you cancelled Jan 1st 2025 - we have been kicked off the platform and stopped using once you "retired" our license. This is not a renewal, but NEW service you are trying to force me to use, which I fully rejected immediately once you sent the invoice. Again, we rejected your invoice as soon as you sent it, never accepted or activated any licenses, nor used the service in any capacity since you expired our perpetual license, so there should be nothing else to discuss other than this company never contact us ever again, as we have requested the harassment to stop repeatedly. Attached is us telling you we are not continuing nor using teamviewer going forward, immediately after it was sent to us. 

  
  Sincerely,
  
  ******* ********

  Business Response

  Date: 02/21/2025

  TeamViewer strives to be as transparent as possible with all our policies.We sent renewal reminders and have discussed our terms with you. While we understand your concerns, our policies are designed to ensure fairness and consistency for all customers.
  We are continuously working to improve our processes and make them more transparent. We also encourage our customers to review our terms and the invoices we provide.
  Please note that all your future renewals have been terminated by TeamViewer.

  Customer Answer

  Date: 02/21/2025

   
  Complaint: 22879639
  
  I am rejecting this response because: it's sad/pathetic that you dont even read these requests. I know you have endless disputes because of your predatory renewal antics, but this was not a renewal. You reached out telling us we had to sign up for new service, or lose access to teamviewer, because our previous perpetual license (with no renewals) was being expired. We chose to lose access to teamviewer because we don't want to do business with an aggressive company. 

  We never signed up for new service, nor signed/accepted any agreements or terms for new services. All we asked was for  proper pricing/invoice & agreement to **review**. Additionally, no services have been rendered or licenses activated/accepted. We specifically said we weren't moving forward, immediately. Just because you provide pricing, doesn't mean I have to sign up, it's insane.

  I would have considered staying with teamviewer had you not used such scummy, aggressive predatory behavior. I can't imagine what genius over there believes this is a good tactic to keep customers. Should be ashamed of yourselves.

  Sincerely,
  
  ******* ********

• Initial Complaint

  Date:01/29/2025

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  date 1/29/2025 unable to access account. need service paid for

  Business Response

  Date: 02/19/2025

  TeamViewer strives to be as transparent as possible with all our policies. We sent renewal reminders and have discussed our terms with you.While we understand your concerns, our policies are designed to ensure fairness and consistency for all customers.
  We are continuously working to improve our processes and make them more transparent. We also encourage our customers to review our terms and the invoices we provide.
  Please note that all your future renewals have been terminated by TeamViewer.

• Initial Complaint

  Date:01/28/2025

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My account only needed the payment information updated to renew our subscription. I have not actively been using their services so this had not been done yet. I was unaware that they renew your subscription even if it is not paid for. After I received a letter from a collections agency, I found that they had sent automated billing emails that were filtered out as spam. I could not find any other attempts of communication that had been made prior to turning it into collections. I submitted the payment and wish to terminate the account. It appears that process is has been made to be difficult as well.They may be legally able to do this. but it seems like an ethically questionable way to do business when you can easily halt a subscription for a web based service if the payment information no longer works. Also better, (not automated), attempts to communicate should be made before ever sending something to collections.

  Business Response

  Date: 02/03/2025

  TeamViewer strives to be as transparent as possible with all our policies. We sent renewal reminders and have discussed our terms with you.While we understand your concerns, our policies are designed to ensure fairness and consistency for all customers.
  We are continuously working to improve our processes and make them more transparent. We also encourage our customers to review our terms and the invoices we provide.
  Please note that all your future renewals have been terminated by TeamViewer.

  Customer Answer

  Date: 02/05/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  **** ********

• Initial Complaint

  Date:01/21/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Recurring subscription still charged after cancellation. Re newel charge date shows January 10, 2025 on my credit card. I sent a letter to cancel November 15, 2024. I did not see a cancellation yet by January 7, 2025, and made a phone call to teamviewer business at ************ and the representative made a confimration that the subscription was cancelled. But still, a charge on my credit card shows January 10, 2025 for ******. Looking at other complaints and viewing ******* videos about teamviewer scam like practices, makes it clear that teamviewer runs a shady business.

  Business Response

  Date: 01/24/2025

  TeamViewer strives to be as transparent as possible with all our policies. We sent renewal reminders and have discussed our terms with you.While we understand your concerns, our policies are designed to ensure fairness and consistency for all customers.
  We are continuously working to improve our processes and make them more transparent. We also encourage our customers to review our terms and the invoices we provide.
  Please note that all your future renewals have been terminated by TeamViewer.

  Customer Answer

  Date: 01/28/2025

   
  Complaint: 22827933
  
  I am rejecting this response because: I sent out a cancellation letter November 15, 2024. Subscription should have been cancelled and not re-subscribed January 10, 2025. It was sent outside of 30 days.
  
  Sincerely,
  
  ***** ******

  Business Response

  Date: 02/03/2025

  TeamViewer strives to be as transparent as possible with all our policies and procedures. We have records indicating that renewal reminders were sent to you on 11/13/2024, and 12/8/2024. However, you attempted to cancel past the policy date.
  We are continuously working to enhance our processes and make them more transparent. We also encourage our customers to familiarize themselves with our terms and review the invoices we provide.
  Please note that all your future renewals have been terminated by TeamViewer.

  Customer Answer

  Date: 02/05/2025

   
  Complaint: 22827933
  
  I am rejecting this response because: I am repeating this again: A cancellation letter was sent out November 15, 2024, well withing the time frame for your cancellation policy. I did not the receive a notice from you on 12/8/24, otherwise I would have sent another letter.
  
  Sincerely,
  
  ***** ******

  Business Response

  Date: 02/19/2025

  We sent renewal reminders and have discussed our terms with you. While we understand your concerns, our policies are designed to ensure fairness and consistency for all customers.
  We are continuously working to improve our processes and make them more transparent. We also encourage our customers to review our terms and the invoices we provide.