Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:08/25/2025

  Type:Billing Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  TeamViewer employs verybad business practicese, I have attempted to cancel my membership multiple times, for the last 2 years they auto charge my credit card on file to force me to continue to use their product. I opened a support case they said it will be closed and then they again charged my credit card. Now that I have a new credit card they can no longer auto charge and with no reminder they say I have to pay their invoice. My account should be been cancelled with a zero balance.

• Initial Complaint

  Date:08/15/2025

  Type:Billing Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I called TeamViewer to request a change to my account and I was told that no changes could be made because it is within 28 days of my renewal on August 30th. I then indicated that I wanted to cancel my account and was told that no termination of my account could be done unless it was initiated 28 days before my renewal. I was not aware of this requirement and I do not want to be charged for another year I have notified them 15 days prior to the renewal but I have been told I will be sent to collections if I do not pay.

• Initial Complaint

  Date:08/15/2025

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This company has an auto renewal program. I have written them on several occasions that I did not want to continue services, however, since they did not respond I let a card on file expire. I have had no use with the software because it does not support the number of customers I have. The company is based in ******* and has thousands of complaints online. Even though I tried to settle with them they basically said make an offer. I am forwarding this to my attorney for assistance. Thank you!

• Initial Complaint

  Date:08/14/2025

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  TeamViewer auto-renewed my subscription after making the cancellation process extremely difficult to find. By the time I located the instructions and reached out via chat/email, it was past their 28-day notice period, and they refused to cancel. I never used the service during the renewal period, yet they billed me in full and sent my account to collections.

• Initial Complaint

  Date:08/13/2025

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  When cancelling and requesting a refund for a product I was using under a trial, the terms of service excerpt provided by the support desk in the attached emails applies only to commercial users or free users who have indicated at least partial commercial use. That does not apply here. The software was used solely for personal purposes, and the only reason the trial was activated was due to the companys unlawful act of coercion effectively ransomwaring my systems so they could not be accessed without payment.A June 12 phone call, which led to the initial email from TeamViewer, occurred prior to ****** processing the transaction, yet a refund was still denied. The company also ignored its own stated policy that users would be notified a few days before the trial ended to allow cancellation before subscription activation. No such notice was provided, making the charge fraudulent.Regarding the opportunity to cancel before trial end: I was out of state for nearly the entire last 30 days due to vacation, legal matters, and health issues, making earlier cancellation impractical. This merchant has a long history of locking out free users and forcing payment to regain access to personal devices.I have over 15 years of experience using this companys software, including 10 years in a professional capacity in customer support, and have spoken with numerous individuals who experienced the same practices. Based on these unethical tactics, I have no desire to use any of the companys products now or in the future.

• Initial Complaint

  Date:08/07/2025

  Type:Billing Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Problem Description:I cancelled my TeamViewer software subscription on June 2, 2025, which was 18 days before the June 20, 2025 renewal date. Despite this timely cancellation, TeamViewer is demanding payment of $597.60 for a full year of service (June 20, 2025 to June 19, 2026) that I cancelled before it *************'s Justification: TeamViewer claims their End User License Agreement requires 28 days advance notice for cancellation. However, this policy violates California's Automatic Renewal Law, which requires reasonable cancellation mechanisms and prohibits unreasonable restrictions on consumer cancellations.Contradictory Response: TeamViewer acknowledged that my subscription is "now in a terminated state" and "will not renew again next year," yet they simultaneously demand payment for the cancelled service period. This is legally contradictorythey cannot accept a cancellation while demanding payment for the cancelled services.Escalation to Collections: In August 2025, TeamViewer referred this matter to Creditreform US debt collection agency, which is now attempting to collect the $597.60 despite the underlying debt being legally invalid under California consumer protection law.Resolution Sought: I want TeamViewer to eliminate the invalid $597.60 invoice, confirm my account is closed with no balance, stop all collection activities, and acknowledge that my June 2nd cancellation was valid. I should not have to pay for services I cancelled in good faith before the renewal period began.Impact: This dispute has caused stress, time spent responding to collection demands, and potential credit implications over what should have been a straightforward cancellation honored under California law.

• Initial Complaint

  Date:07/29/2025

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  TeamViewer is asserting its 28-day cancellation policy regarding our recent license renewal. However, we did not want to cancel our plan; we merely wanted to adjust the plan and still continue our relationship. TeamViewer will not honor our change request, as they assert there must be 28 28-day notice. However, they are not complying wih the ************************'s "click to cancel" policy under Rule 16CFR Part 425, Sec. ***** - *****, which US companies had to begin complying with as of May 14, 2025. This rule states that all companies must allow their customers the ability of minimum requirements for simple mechanism to cancel/amend their renewals. They are no longer allowed to expect customers to email a customer service *** to adjust their subscriptions randomly. In order to cancel via clicking, TeamViewer requires you to sign up for a portal and navigate to the amendment/cancellation section. I have attempted to email/call/contact Teamviewer to no avail for 3 weeks. Teamviewer charged our corporate credit card for the renewal despite our protest and asking for professional courtesy to revise.

• Initial Complaint

  Date:07/28/2025

  Type:Customer Service Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  They offer their program to use for up to 10 contacts for free. I only have 9 contacts but each year they accuse me of using the program commercially and cut my connection time drastically to the point of 10 seconds at times. I am a 75-year-old disabled senior who helps friends and relatives with their computer problems and have never charged anyone. I have submitted all of the information for me and my contacts the last time being June 20, 2025 and to date nothing has been fixed. They have not even acknowledged receipt of my emails to ************************************** which I have used each year because they keep on doing the same thing over and over and over. In a few years I have actually submitted the log files from the program but they don't request that now. I've tried asking why they do it over and over for the same person but never get a response. It would be nice if they would stop accusing me of using the program commercially each and every year. All I am asking for is to restore the free use license so at least I can help people. I have included my information along with all of my contacts.

• Initial Complaint

  Date:07/21/2025

  Type:Order Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  During September and October of 2024 I had attempted to use the team viewer software to remote connect to a computer at a laboratory on campus. This software did not work as described and needed. I reached out to the company several times to get the software to work and was given no solution. The company was unreachable for the most part, and only responded once (with no solution).Since the software would not work, and I could not get help from the company, I initiated a dispute through ****** (where I paid). I sent all supporting documents to ******, and by October 29, 2024 the case was closed in my favor and I was returned my ********** forward to July 3rd, 2025. I am now being contacted by a company, ************, in an attempt to collect payment on TeamViewer's behalf. I provided documentation on the case that was won, however, they are saying that it doesn't matter. According to them, I am to pay the $318.60 fee, plus $72 in collection fees. This is absurd.

• Initial Complaint

  Date:07/16/2025

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had sold my company in November 2024, so around January 2025, I changed my e-mail address in the Teamviewer app to my personal e-mail address ****************** (since the prior e-mail address was my business address of ******************* and mail sent to that address would no longer come to me). On 6/25/25, Teamviewer charged my credit card $610.80 for a one year renewal. When I opened a ticket with them on 7/11/25 to tell them that I no longer needed the business level service and wanted to use the personal level service (which is free), they refused to refund any of the $610.80 charge. They told me that they had sent 2 notices to my OLD e-mail address, even though I had changed my e-mail address in the app. Apparently they have a separate location for changing billing e-mail addresses.When I pointed out to them that they had not sent the notices to my updated e-mail address, they basically said they had no obligation to send me any notice and referred me to the ****. I appealed to them twice, hoping they would be reasonable about it. However, as so many other complainants on BBB have seen, they were unwilling to *********, I'm sure they will respond with their canned BBB response "TeamViewer strives to be as transparent as possible with all our policies....", but it seems if they were being truly transparent, they would have many more resolved complaints on BBB. I couldn't help but to note how many of the complaints on BBB sound remarkably similar to mine.I happened to look up one of Teamviewer's competitors on BBB (Anydesk). They have dramatically fewer complaints. More importantly, their customer complaints seem to be resolved almost always. Teamviewer's complaints are rarely handled to the customer's satisfaction.I have canceled my account with **********************, and am now requesting that Teamviewer refund me the $610.80 they charged me, as I would have canceled their service within their time window had they properly notified me of the renewal.