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Business Profile

Computer Services

TeamViewer US, Inc.

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 201 total complaints in the last 3 years.
  • 93 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:07/02/2025

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    We have been using TeamViewer since 2019 because of the cost $2219.62, we decided to look at options & found SplashTop at $600 per year. TeamViewer has a hidden clause on the backside of their invoice stating that their service auto renews for the whole year unless you give them 28-day notice of intent to cancel. **********, where we do business, has AB2863 Chapter 515 section ***** to protect consumers against such disreputable auto renewals. TeamViewer did not send a notice stating that we were auto renewing, only an email asking to meet re: services, 25 days before renewal after cancelation period had elapsed. It did not outline the auto renewal in "Clear and conspicuous or clearly and conspicuously as required. The invoice for renewal with the auto-renewal clause was emailed to us on 3/14/2025 @ 9:33 pm, 2.5 hours notice before it was due. I attempted to cancel with them paying a prorated amount for the time we were in ************** refused instead they sent us to collections. DISREPUTABLE Fail to provide a consumer with a notice, before confirming the consumers billing information and as may be required by subdivision (b), that clearly and conspicuously states all of the following:(A) That the automatic renewal or continuous service will automatically renew unless the consumer cancels.(B) The length & any additional terms of the renewal period.(C) The amount or range of costs the consumer will be charged and, if applicable, the frequency of those charges a consumer will incur unless the consumer takes timely steps to prevent or stop those charges.(D) One or more methods by which a consumer can cancel the automatic renewal or continuous service.(E) If the notice is sent electronically, the notice shall include either a link that directs the consumer to the cancellation process, or another reasonably accessible electronic method that directs the consumer to the cancellation process if no link exists.(F) Contact information for the business.

  • Initial Complaint

    Date:06/30/2025

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    For two consecutive years I have tried to cancel this account with ********************** and they promise that it is the last charge of fees as it happened in March 2024 and pure lies the next year they do the same as it just happened, as you can see they charged their fees to my card without my consent once again. I have not been able to cancel this account with them, they continue to charge their fees to my card, without me requesting it at all.

  • Initial Complaint

    Date:06/30/2025

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I never noticed these renewal emails and had already stopped using TeamViewer months ago. I was completely unaware of the auto-renewal policy, especially the unreasonable requirement to cancel 28 days in advance. While theyve now (hopefully) stopped the auto-renewal, they refuse to issue a refund.Most reputable companies wouldnt go to such lengths to extract money from customers at the cost of goodwill. I dont see how this is a sustainable business practice, alienating users over a charge they didnt knowingly agree to. I might have considered TeamViewer again in the future, but why would I now? Theyve made it clear that customer satisfaction isnt a priority.

  • Initial Complaint

    Date:06/25/2025

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Teamviewer only allows you to cancel with 28 days notice before the renewal. I reached out to Teamviewer via a ticket to cancel my license renewal for 2025 on July 31 of 2024. They did not process the renewal cancellation. I then reached back out to them in April of 2025 requesting them cancel the auto-renewal. I got confirmation from a *** that it was completed, but it was not done. I then received an email on June 24 stating my auto renewal would be taking place on July 27. I reached out via phone support to try and resolve it once and for all, only to be told the phone agents can do nothing and will just submit an email ticket in my name to the licensing department, which has ignored my 2 prior requests.Teamviewer is VERY aggressive about collections because they have deceptive contract practices and they lock clients into a product that they don't want. I do not want to be erroneously sent to collections because they won't honor my written cancellation requests. I have followed all the correct procedures and am being ignored by them.

    Customer Answer

    Date: 06/26/2025

     
    Better Business Bureau:

    Hi!  You can close this.  They finally got back with me yesterday and cancelled the renewal.

    Sincerely,

    ****** *******

  • Initial Complaint

    Date:06/24/2025

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Dear Better Business Bureau,I am writing to submit a formal complaint against TeamViewer regarding an attempted charge of $610.80 for a subscription that I do not wish to continue and made an effort to cancel during the free trial period.I signed up for a free trial with TeamViewer on April 22, 2025, in order to test the platform and evaluate its features. After briefly testing it during the trial period, I determined that the service did not meet my specific needs and decided not to proceed with a paid subscription. I attempted to cancel the service through the user account portal before the trial expired, as I had no intention of continuing with the membership.Despite this, I was notified of a charge of $610.80 on May 22, 2025, for an annual subscription. Upon receiving this notice, I immediately contacted TeamViewers support team to dispute the charge and explain my intent not to continue.Proof of my intent not to continue is that I did not use the service beyond the initial brief testing during the trial period, nor at any time afterward. My account activity clearly reflects this.Unfortunately, my efforts to resolve the matter directly with TeamViewer have not been successful.For your reference, the invoice in question is attached to this message.I respectfully request the Better Business Bureaus assistance in addressing this issue and ensuring I am not held responsible for a charge that does not reflect my usage or intent.Account Number: ******** Trial Start Date: April 22, 2025 Charge Date: May 22, 2025 Amount in Dispute: $610.80 Thank you for your attention to this matter.Sincerely,***** Deffendini

  • Initial Complaint

    Date:06/20/2025

    Type:Order Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    We purchased a corporate-level perpetual license for ********************** in 2012, granting lifetime use. TeamViewer is now sunsetting the version, making it unusable unless we switch to a paid subscription. This violates the original agreement and forces us to abandon a product we legally own.

  • Initial Complaint

    Date:06/18/2025

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have used the teamviewer free version for over a year without any problems until recently. About a month ago I had a hard drive failure, I unfortunately lost some data so I was working on getting my system back to normal, and after reinstalling teamviewer I discovered I had a "commercial use flag". Trying to get back up and running quickly, I called their support team for help. Support mentioned the flag could be removed but that it was handled by a different department, of course. I was told the fastest solution was a business trial, so while I am trying to recover my data I went with that just to get it done. After that, I found from my own research where to request the commercial use flag removal on their website. I got an email saying the flag was removed and I thought we were all good, nothing had changed about how I used the software and they had essentially confirmed no business license was needed when they removed the commercial use flag. Then I was unexpectedly charged for the business license. ********************** now refuses to refund the charge. I don't believe this is fair at all and to some extent I was misled and taken advantage of. There are lots of other options for RDP software on the market, I would highly recommend anyone actually needing to pay for this software NOT use teamviewer. They have no regard for their users, only for their money.

  • Initial Complaint

    Date:06/12/2025

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    License for version 12 purchased 4/26/17 forever/perpetual the salesman stated. License # ******************** Now an email stated that on 12/2025 this software will no longer work on the internet which it is being used for, and I must upgrade at $4,000 plus to use there now subscription-based software.I was told this would never end I can use it as long as it is installed.

  • Initial Complaint

    Date:06/03/2025

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased a lifetime license for ********************** software. Now Team viewer is ending my lifetime subscription. They tell me that if I want to use their software in the future I will have to pay. That is fraudulent. A lifetime perpetual license is supposed to be just that and can not be terminated because the company decides that it no longer wants to support the product. Team viewer please do not respond that you are "deprecating outdated software". That is not a response. Your obligation is to keep the software up to date when you sell a "perpetual license" or to refund the purchase price.

  • Initial Complaint

    Date:06/03/2025

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased a lifetime license from **********************. The license will expire this year. I did not sell someone or mention the word lifetime only to have an expiration date after 10 years. I think is a shame that companies say you will have something for life and after 10 years pull the rug out from under you.

TeamViewer US, Inc. is NOT a BBB Accredited Business.

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