Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:10/29/2025

  Type:Billing Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am filing a complaint against Teamviewer Germany GmbH for unfair billing and debt collection practices.
  
  I signed up for Teamviewer Remote Desktop Access and paid up front for their services. Before the renewal date, attempted to cancel my subscription by sending an email. Unfortunately, I later learned that my cancellation email was sent to a no-reply address. I did not plan to continue using their service after my paid term ended.
  
  Teamviewer does not allow direct phone support unless you have a premium service level, so I had no way to speak with a live representative to confirm cancellation or resolve the issue.
  
  Despite my attempt to cancel, I began receiving debt collection emails from a company Debtist claiming to represent Teamviewer.
  
  As of September 9, 2025, Teamviewer stated I owed $322.71
  
  On October 13, 2025, Debtist emailed claiming I owed $441.73
  
  On October 28, 2025, I received another notice from Debtist demanding $467.12, threating legal enforcement and damage to my credit rating.
  
  Debtist also instructs that I must not contact Teamviewer directly and that payment must be made only to them, which feels coercive and inappropriate.
  
  I believe Teamviewer makes cancellation process intentionally difficult and using aggressive third-party collection tactics despite my clear intent not to renew the service.
  
  Desire Resolution:
  1. I want Teamviewer to cancel my account and confirm that no balance is owed.
  2. I request that Debtist stop contacting me and that all collection activity be withdrawn immediately.
  3. I also request removal of any added charges after my original subscription period ended.
  
  Please see attached documents. Feel free to contact me for any other information.
  
  Thank you,
  
  Marco M*******

• Initial Complaint

  Date:10/13/2025

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My account with ********************** is current. I have a software related issue which is preventing Teamviewer working properly as expected. There is no escalation process within their support system. Ticket has been open since October 1st and simply shows as being worked. The first line response from their support asks the same questions as asked previously, then provide a second ****** response from their teck support engineers. I asked for escalation and was told they handed it off to engineering support. 10 days to work on a ticket is unacceptable given the amount I am paying for annual subscription to a system I cant currently use.

  Business Response

  Date: 10/15/2025

  Dear *******,
  
  We sincerely apologize for the delay and any frustration this may have caused. Please know that we are actively reviewing your case to ensure a timely and thorough resolution, as well as to improve our communication going forward.
  
  In the meantime, weve provided an update through your existing support ticket. Kindly check your email for the latest information so we can continue assisting you and work toward resolving your concern as quickly as possible.
  Thank you for your patience and understanding.
  
  Kind regards,
  Mayron
  ******************************start="782" data-end="785">TeamViewer

• Initial Complaint

  Date:10/08/2025

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am a customer of ********************** and love their products. I continue to be a customer (for now). However, I purchased a license for one of my employees so they could access their computer remotely. We no longer need them to have this account. I asked my accounting team to cancel the subscription. They were told they needed to submit a ticket from the account. They make the cancellation process intentionally difficult. It is hard to find where and how to cancel. By the time I reached out, it was less than 28 days before renewal (but was still before renewal). They refused to cancel the renewal and state they will be charging me for our *****.g@... account. I believe this practice is anti-consumer. If we simply had a way to uncheck the auto renew, there would be no issue. They make it difficult to cancel prior to renewal. If this is not resolved, I will be cancelling all accounts associated with my company.

• Initial Complaint

  Date:10/02/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We specifically spoke to TeamViewer Tech Support and **************** on or around June 20, 2024, and we informed them that there were several software issues such as hanging and disconnecting the session. As a result of the poor performance of their software, we wrote TeamViewer (they or them) an email on or around June 20, 2024, and again in July 2025, informing them that we would not be renewing our subscription because of the numerous issues listed above.They went ahead and automatically renewed us without our permission and did not send any notices in advance of the renewal. They are now demanding payment from us and are trying to defraud us. They are claiming that they will be seeking legal action because we did not send a cancellation request to a particular email address, 28 days prior to renewal date which, they never gave us when we initially told them that we were canceling. Its not our fault that their customer service did not give us the email address for our cancellation notice. At no time with our interactions with the various agents dating 1 year back, when we expressed that we will not be renewing, were we told that we needed to send a cancellation request to a particular email address. Its their customer service agents job to take care of our non-renewal through ticketing and support.They are refusing to cancel our subscription and are trying to force us to pay which is illegal. We did not consent to any renewals due to the unresolved technical problems we are having.

  Business Response

  Date: 10/02/2025

  Thank you for your message. TeamViewer strives to maintain transparency in all our policies and provides renewal reminders across all states. We are continually working to enhance our processes to ensure even greater clarity.

  Please be advised that our termination policy requires a minimum of 28 days notice for all termination requests; accordingly, we are unable to accommodate the termination request for the current invoice. Due to nonpayment, your account has been suspended; however, all future renewals have been fully terminated. 

  We appreciate your understanding and cooperation. Should you have any further questions or require additional assistance, please do not hesitate to reach outwe will be happy to help.

  Kind regards,

  Angelique T

  Retention Intern
  

  
  

  Customer Answer

  Date: 10/02/2025

   
  Complaint: 23963761
  
  I am rejecting this response because we had notified them before the 28 days that we were not renewing:
  
  Sincerely,
  
  ********* *****

• Initial Complaint

  Date:09/30/2025

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have been using TeamViewer software/services for about a decade. They sent out a billing for the annual licensing and raised the rate by 30% from 400+ to $610.80. I requested someone get together with me to negotiate the billing and they kept putting me off. I found a better product that is cheaper and quit using TV. In the mean time they terminated my access to their services for non-payment even though I had already quit using the service. Now I have received a collections notice for the amount as if I had renewed the contract and not paid it. I suggest no one called me back about the protest to the rate increase knowing full well they would send to collections.

  Business Response

  Date: 09/30/2025

  Thank you for your message. TeamViewer strives to maintain transparency in all our policies and provides renewal reminders across all states. We are continually working to enhance our processes to ensure even greater clarity. 

  
  Please be advised that our termination policy requires a minimum of 28 days notice for all termination requests; accordingly, we are unable to accommodate the termination request for the current invoice. Due to nonpayment, your account has been suspended; however, all future renewals have been fully terminated.  

  
  We appreciate your understanding and cooperation. Should you have any further questions or require additional assistance, please do not hesitate to reach outwe will be happy to help. 

  
  Kind regards, 
  Angelique T 
  Retention Intern 

  Customer Answer

  Date: 10/06/2025

  Subject: complaint 23950814

   

  Re TeamViewer

  now I am getting harassing collection emails from ******* where TeamViewer headquarters is located.

   

  Dear **** ****,
  
  we have been mandated by TeamViewer Germany GmbH, ********************************************** and have been instructed to collect an outstanding debt against you. This debt was due on 03.09.2025 and is titled R04016315.

   

  Amount Due: 804,04 $
  Payment Due: Within 7 days

   

  Payment Options:
  
  Online Payment: ***************************cmg98t09w02qq0ns6aul9qho0/2510-5608-2093
  There you can also sign up for a payment plan to fit your financial situation.

  Please note that this payment must be settled with us and not directly with the creditor.

  Bank Transfer:

  Amount: 804,04 $

  Recipient: Debtist
  IBAN: ***************************
  BIC/SWIFT-Code: ***********
  Bank Account Number: **********

  Bank: COMMERZBANK AG, ************************************************************************************

  Reference: 2510-5608-2093

  
  Please be advised that you currently owe an amount of 804,04 $. The total claim consists of principal, interest, reminder costs as well as collection costs. These are shown separately in the attached statement of claim. For this request for payment, costs in the amount of a 0.5 business fee pursuant to 13 e para. 1 RDG in conjunction with. No. 2300 VV RVG and a lump sum for expenses according to 13 e Abs. 1 RDG i.V.m. No. 7002 VV RVG charged.
  
  We therefore request you to pay the due amount of 804,04 $ within 7 days. Should the total claim not be paid in full within this period, additional fees may be applied and legal action will be considered.
  We understand that it is in the interest of both parties to resolve this matter quickly and efficiently. Therefore, please feel free to reach out to us at any time to work together to find a solution.

   

  
  Attached you will find our official collection letter as a PDF file, which contains all relevant information. Please note that we are taking all steps in accordance with the applicable collection guidelines and are striving for a fair and transparent resolution.
  
  We hope to reach an agreement soon and are available for any queries.
  
  Respectfully,
  ************

   

  Registered in the ************** Register, file number 2025 0000 1427. Licensing/supervisory authority within the meaning of Section 5 (1) No. 3 TMG: ************************* ************** Register ************************************* (also registration authority pursuant to the ************** Act). Represented by: ***** *******. Registered office ***************************************************************, Local Court ***************** HRB ******. VAT ID No.: ***********.

   

  Letters:
  **** Postbox 828300
  96035 *******, *******

  
  The information contained in this message is confidential or protected by law. If you are not the intended recipient, please contact the sender and delete this message. Any unauthorised copying of this message or unauthorized distribution of the information contained here in is prohibited.

• Initial Complaint

  Date:09/30/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have received numerous invoices from TeamViewer indicating we owe money for a subscription we do not have. All the invoices are being sent from ******* and now we have received a letter from a Law Firm, again in *******.

  Business Response

  Date: 10/06/2025

  Dear Customer:

  Thank you for getting back to us and for your feedback.

  We would like to confirm that the invoice ending in R03556171 has been successfully canceled.

  We apologize for any inconvenience this may have caused and appreciate your understanding. Should you have any further questions or require additional assistance, please dont hesitate to reach out were happy to help.

  Thank you for your cooperation.

  Kind regards,

  Angelique T

  Retention Intern

  Customer Answer

  Date: 10/06/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. Would it be possible to receive confirmation from Team Viewer showing confirmation of this invoice cancellation from any collection agencies and legal personnel? After that, I will be very satisfied with the resolution. Thank you so much!
  
  Sincerely,
  
  ******* *******

  Customer Answer

  Date: 10/23/2025

   
  Complaint: 23948068
  
  I am rejecting this response because:

  I just need confirmation from the business they reached out to their collection agency and notified them there is no bill. I have attached the collection notice with them stating if I dont pay, I have to appear in ******* for court. I need confirmation TeamViewer has reached out to the Debtist to cancel the invoice and no monies are owed.
  
  Sincerely,
  
  ******* *******

• Initial Complaint

  Date:09/16/2025

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am filing a complaint regarding TeamViewers recent actions to revoke access to a perpetual license I legally purchased. As a personal usernot a businessI acquired this license while I was a student, using it to support family members and maintain a home lab environment. The license was marketed and sold as perpetual, meaning it would remain valid indefinitely without requiring renewal or conversion to a subscription. I paid a substantial fee for this license ($719.00 imagine the cost with inflation today!) with the explicit understanding that it would grant me lifetime access to the software. Now, TeamViewer is attempting to terminate my access and force me into a recurring subscription model. This constitutes a bait-and-switch tactic and violates the original terms under which the license was sold. The term perpetual is not ambiguous. It is defined as something that continues indefinitely or without end. TeamViewer cannot arbitrarily redefine this term after the fact to suit a new business model. If the company no longer wishes to support perpetual licenses, it should offer affected users a self-hosted alternative or a means to continue using the software they paid for in good faith. I did not agree to a time-limited rental or a prepaid subscription. I agreed to a perpetual license, and I expect ********************** to honor that agreement. I respectfully request that the BBB investigate this matter and hold TeamViewer accountable for misleading sales practices and potential breach of contract.

  Business Response

  Date: 09/30/2025

  Thank you for sharing your concerns through the Better Business Bureau. We appreciate the opportunity to provide clarity regarding your TeamViewer Version 11 license. 

  
  ********************** Version 11 was sold as a perpetual license and remains valid for that version. However, it does not include access to future major releases or ongoing server support. To maintain security, compatibility, and performance, all customers must operate on supported versions. 

  
  As part of these requirements, TeamViewer Version 11 will no longer be able to authenticate remote connections through our servers after the end of 2025. While it will still function within a local area network (LAN), external remote connections will no longer be supported, and compatibility issues may arise with updated devices. 

  
  To assist with this transition, we are offering exclusive discounted pricing on modern TeamViewer subscription licenses through the end of September. These offers ensure long-term value, uninterrupted service, and continued support. 
  We regret any inconvenience this may cause and remain committed to assisting you through this change.

  If you have any further questions or need assistance to review your available options, please dont hesitate to reach out. Were happy to help.

  
  Kind regards, 
  Angelique T 
  Retention Intern 

  
  

  Customer Answer

  Date: 10/02/2025

   
  Complaint: 23882391
  
  I am rejecting this response because: I appreciate TeamViewers response, but I must reiterate that it is not satisfactory.
  
  The companys attempt to redefine perpetual as limited to a single version or time period is misleading and contradicts the original terms under which the license was sold. At the time of purchase, there was no indication that the license would expire or become unusable due to future business model changes. The term perpetual is not ambiguousit means ongoing, indefinite access.
  
  I did not agree to a time-limited license, nor did I agree to a subscription. I paid a substantial fee for a license that was marketed as perpetual, and I expect TeamViewer to honor that agreement. If the company no longer wishes to support perpetual licenses, it should offer affected users a self-hosted alternative or a legacy version that remains functional.
  
  I respectfully request that the BBB continue to investigate this matter and hold TeamViewer accountable for misleading sales practices and potential breach of contract.
  
  Sincerely,
  
  ****** *******

  Business Response

  Date: 10/06/2025

  Dear Customer:

  Thank you for getting back to us and for your feedback.

  To clarify,perpetuity refers to the license, i.e. the right to use the software. Such a right to use is not implicated by any decision of TeamViewer to phase out infrastructure support services for certain versions, as the software may still be used within local networks.

  In contrast, the license and customers right to use does not include any obligation for TeamViewer to guarantee and/or warrant functionality or security of the software in the way they were up-to-date at the time of the license purchase.Any obligation of ********************** to ensure functionality and security is limited to what is either (a) expressly granted by TeamViewer in the respective license agreement, or (b) provided for by applicable law. According to these,TeamViewer is not obligated to update legacy versions to meet the latest infrastructure and security standards.

  Not all updates can be applied to lower versions due to the older technology these product versions use. Furthermore, the environments these versions were originally developed for (Windows XP/7, older macOS versions etc.) are not supported by their providers either, making it increasingly difficult to deliver required patches or fixes. Hence, the legacy versions of our software are not compatible with the current infrastructure technologies or put the up-to-date infrastructure at risk.

  We regret any inconvenience this may cause and remain committed to assisting you through this change.
  
  If you have any further questions or need assistance to review your available options, please dont hesitate to reach out. Were happy to help.

  Kind regards,

  Angelique T

  Retention Intern

  Customer Answer

  Date: 10/07/2025

   
  Complaint: 23882391
  
  Thank you for your continued engagement. However, I must again reject this response as it fails to address the core issue: the removal of remote connectivity, which was a fundamental feature of the software I purchased under a perpetual license.
  
  *********************** argument that perpetuity refers only to the right to use the software locally is a narrow and misleading interpretation. The license was not marketed as a LAN-only toolit was sold as a remote access solution. Severing server authentication effectively disables the primary functionality, rendering the software unusable for its intended purpose.
  
  If TeamViewer had disclosed at the time of sale that remote access would be phased out or that server support was conditional, I would not have purchased the license. The absence of such disclosures constitutes a material omission and misrepresentation.
  
  Legal precedent supports the notion that a perpetual license implies ongoing usabilitynot just theoretical access. Courts have found that removing core functionality after the fact, especially without clear disclosure, may constitute breach of contract or deceptive practice. According to Law Insider, a perpetual license grants the licensee the right to use the software indefinitely, and that right is not limited to local-only functionality unless explicitly stated. Furthermore, under the reasonable expectations doctrine in contract law, consumers are entitled to rely on the representations made at the time of purchase. TeamViewers actions violate those expectations.
  
  Invoking infrastructure risk and legacy OS compatibility does not absolve TeamViewer of its contractual obligations. Many software vendors continue to support legacy versions through isolated server environments, self-hosted options, or community-supported forks. TeamViewer has chosen not to pursue these paths, instead pushing users toward a subscription model.
  
  I reiterate my request for the BBB to investigate this matter as a potential breach of contract and deceptive business practice. I also urge TeamViewer to offer a meaningful remedysuch as a self-hosted license or continued remote access for legacy usersrather than forcing migration under duress.
  
  Sincerely,
  
  ****** *******

• Initial Complaint

  Date:09/09/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I received a debt collection notice for ****** from Debtist in ******* that TeamViewer uses.However, I contacted TeamViewer support to cancel this old account and they asked for a bill invoice first. This is not possible because I no longer work for this company *********** anymore, or the email and the credit card no longer exists. My old work email was ******************************************* have TeamViewer cancel my subscription.

  Business Response

  Date: 10/02/2025

  Thank you for contacting us. At TeamViewer, we strive to maintain transparency in our policies and provide renewal reminders across all states, and we are continually working to enhance our processes for even greater clarity.

  Our termination policy requires 28 days notice, so we were unable to process the termination for invoice R03859099. However, all future renewals have been canceled.
  
  Your subscription under order number ********* is terminated as requested and will remain active until 05/30/2026, with all features available until that date.

  We sincerely appreciate your understanding and cooperation.

  If you have any further questions or need additional assistance, please dont hesitate to reach out Ill be happy to help.

  Kind regards,

  Angelique T

  Retention Intern

• Initial Complaint

  Date:09/08/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have contacted TeamViewer multiple times before the scheduled renewal of this software license to cancel my subscription. Although it was before the scheduled renewal date they refused to cancel my subscription and they are saying that they are going to charge me for the year. I do not need this software and they are forcing me to pay for another year. They are not taking strides to maintain good customer relations. I would like them to cancel the subscription before the scheduled renewal date of 9/27/25.

  Customer Answer

  Date: 09/22/2025

   
  Better Business Bureau:
  
  This is ****** **** from ********************. I am just texting to let you know that Team Viewer has responded and cancelled my subscription as I requested. So, this has been resolved.

  Sincerely,
  
  ****** ****

• Initial Complaint

  Date:09/08/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Many Years ago i purchased i License to use there remote-control product i paid extra to purchase a perpetual license. i have just received a call stating that they are going to discontinue will no longer honor the contract i have for the perpetual license and the have given me subscription pricing. they that some of the functionality would work but only on my network rendering the product useless for what i use it for. How can they not honor a contract for a perpetual product. based on the meaning of the description ?

  Business Response

  Date: 10/01/2025

  Dear Customer:

  Thank you for getting back to us and for your feedback.

  To clarify,perpetuity refers to the license, i.e. the right to use the software. Such a right to use is not implicated by any decision of TeamViewer to phase out infrastructure support services for certain versions, as the software may still be used within local networks.

  In contrast, the license and customers right to use does not include any obligation for TeamViewer to guarantee and/or warrant functionality or security of the software in the way they were up-to-date at the time of the license purchase.Any obligation of ********************** to ensure functionality and security is limited to what is either (a) expressly granted by TeamViewer in the respective license agreement, or (b) provided for by applicable law. According to these,TeamViewer is not obligated to update legacy versions to meet the latest infrastructure and security standards.

  Not all updates can be applied to lower versions due to the older technology these product versions use. Furthermore, the environments these versions were originally developed for (Windows XP/7, older macOS versions etc.) are not supported by their providers either, making it increasingly difficult to deliver required patches or fixes. Hence, the legacy versions of our software are not compatible with the current infrastructure technologies or put the up-to-date infrastructure at risk.

  We regret any inconvenience this may cause and remain committed to assisting you through this change.
  
  If you have any further questions or need assistance to review your available options, please dont hesitate to reach out. Were happy to help.

  Kind regards,

  Angelique T

  Retention Intern