Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:06/18/2025

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have used the teamviewer free version for over a year without any problems until recently. About a month ago I had a hard drive failure, I unfortunately lost some data so I was working on getting my system back to normal, and after reinstalling teamviewer I discovered I had a "commercial use flag". Trying to get back up and running quickly, I called their support team for help. Support mentioned the flag could be removed but that it was handled by a different department, of course. I was told the fastest solution was a business trial, so while I am trying to recover my data I went with that just to get it done. After that, I found from my own research where to request the commercial use flag removal on their website. I got an email saying the flag was removed and I thought we were all good, nothing had changed about how I used the software and they had essentially confirmed no business license was needed when they removed the commercial use flag. Then I was unexpectedly charged for the business license. ********************** now refuses to refund the charge. I don't believe this is fair at all and to some extent I was misled and taken advantage of. There are lots of other options for RDP software on the market, I would highly recommend anyone actually needing to pay for this software NOT use teamviewer. They have no regard for their users, only for their money.

• Initial Complaint

  Date:06/12/2025

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  License for version 12 purchased 4/26/17 forever/perpetual the salesman stated. License # ******************** Now an email stated that on 12/2025 this software will no longer work on the internet which it is being used for, and I must upgrade at $4,000 plus to use there now subscription-based software.I was told this would never end I can use it as long as it is installed.

• Initial Complaint

  Date:06/03/2025

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a lifetime license for ********************** software. Now Team viewer is ending my lifetime subscription. They tell me that if I want to use their software in the future I will have to pay. That is fraudulent. A lifetime perpetual license is supposed to be just that and can not be terminated because the company decides that it no longer wants to support the product. Team viewer please do not respond that you are "deprecating outdated software". That is not a response. Your obligation is to keep the software up to date when you sell a "perpetual license" or to refund the purchase price.

• Initial Complaint

  Date:06/03/2025

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a lifetime license from **********************. The license will expire this year. I did not sell someone or mention the word lifetime only to have an expiration date after 10 years. I think is a shame that companies say you will have something for life and after 10 years pull the rug out from under you.

• Initial Complaint

  Date:05/20/2025

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  TeamViewer renewed my subscription without valid notice. I had previously informed them to stop using an old email and provided a correct one, but they still sent the renewal notice to the wrong email address. I didn't receive it and couldn't cancel in time. My credit card company reversed the charge after I disputed it due to this failure. Despite this, TeamViewer continues to demand payment and threaten collections. When I try to respond to their emails, I get auto-replies like "this email is not monitored" or "no ticket associated", making it impossible to resolve the issue. It feels like I'm being blocked. I'm requesting with BBB's help, that TeamViewer acknowledge the renewal was invalid, stop collection threats, and formally cancel my subscription once and for all.

  Business Response

  Date: 05/21/2025

  TeamViewer strives to be as transparent as possible with all our policies. We sent renewal reminders and have discussed our terms with you.While we understand your concerns, our policies are designed to ensure fairness and consistency for all customers.
  We are continuously working to improve our processes and make them more transparent. We also encourage our customers to review our terms and the invoices we provide.
  Please note that all your future renewals have been terminated by TeamViewer.

  Customer Answer

  Date: 05/23/2025

   
  Complaint: 23355426
  
  I am rejecting this response because:
  

  TeamViewer did not acknowledge or cancel the current disputed renewal. This means they can still pursue payment and collections despite the fact that my credit card company reversed the charge, confirming the disputed renewal invoice as invalid and void due to improper notice. Im requesting that TeamViewer formally cancel this renewal, stop all collection threats, and close the account immediately. 
  
  

  Sincerely,
  
  **** **********

  Business Response

  Date: 05/30/2025

  TeamViewer strives to be as transparent as possible with all our policies. We sent renewal reminders and have discussed our terms with you.While we understand your concerns, our policies are designed to ensure fairness and consistency for all customers.
  We are continuously working to improve our processes and make them more transparent. We also encourage our customers to review our terms and the invoices we provide.
  Please note that all your future renewals have been terminated by TeamViewer.

  Customer Answer

  Date: 05/30/2025

  Complaint: 23355426
  
  I am rejecting this response because:
  
  TeamViewer did not acknowledge or cancel the current disputed renewal. This means they can still pursue payment and collections despite the fact that my credit card company reversed the charge, confirming the disputed renewal invoice as invalid and void due to improper notice. Im requesting that TeamViewer formally cancel this renewal, stop all collection threats, and close the account immediately. 
  
  Sincerely,
  
  **** **********

• Initial Complaint

  Date:05/20/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Dear ***************** weeks ago, I was using a consultant on Upwork (a computer service platform). The consultant asked that I sign up with TeamViewer so that he could use my computer remotely. I did and was required to put in my ****** account to do so. Which I did.The Teamviewer did not work nor was I able to contact Teamviewer. Here is what Teamviewer said:*** ********** 5:14 PM This is what i get Permission Problem You don't have sufficient rights to view this content. Are you trying to access the Frontline Knowledge Hub? If yes, please request access via this ***: ****************************************************** (Please copy-paste the *** in your browser)TeamViewer I later tried but when I sent a request for my password (Yes, I forgot it), they did not respond. I checked my trash bin and spam folder and there was not response. Teamviewer then charged me a $615 yearly fee for a product I could not use and never used! I have attached the Teamviewer response. I am asking for my $615 back.Sincerely ****** **********

  Business Response

  Date: 05/21/2025

  TeamViewer strives to be as transparent as possible with all our policies. We sent renewal reminders and have discussed our terms with you.While we understand your concerns, our policies are designed to ensure fairness and consistency for all customers.
  We are continuously working to improve our processes and make them more transparent. We also encourage our customers to review our terms and the invoices we provide.
  Please note that all your future renewals have been terminated by TeamViewer.

• Initial Complaint

  Date:05/19/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am writing to file a formal complaint against TeamViewer in relation to an unauthorized and unintended subscription charge.While attempting to renew or manage my companys TeamViewer subscription, I accidentally used the autofill feature on my browser, which populated the form with my personal account information. As a result, the subscription of $647.45 was to be processed under my personal account rather than the existing corporate account. I have ********************** invoice number R03824484 of that amount.After learning of the mistake at the time, my company proceeded to purchase a new subscription under the correct account, leaving the erroneously created personal subscription redundant and unused. I only realized the error after an invoice charged to my personal account for a subscription that is entirely unnecessary and will not be used. The subscription is to be charged despite the fact that TeamViewers product was not accessed or used in any way during this time. I reached out to request cancellation and a refund, but have not received a resolution. As of today, the bill is 4 days overdue, and I am now being held financially responsible for a full years subscription that I neither intended to purchase nor will ever utilize.I respectfully request that TeamViewer cancel the subscription and issue a full refund for the charge made to my personal account. I believe this is a reasonable and fair resolution given the circumstances.

  Business Response

  Date: 05/21/2025

  TeamViewer strives to be as transparent as possible with all our policies. We sent renewal reminders and have discussed our terms with you.While we understand your concerns, our policies are designed to ensure fairness and consistency for all customers.
  We are continuously working to improve our processes and make them more transparent. We also encourage our customers to review our terms and the invoices we provide.
  Please note that all your future renewals have been terminated by TeamViewer.

  Customer Answer

  Date: 05/22/2025

   
  Complaint: 23339995
  
  I am rejecting this response because:

  While I understand Teamviewers response, I dont think it is a fair response especially where mistakes are made. I have been in contact with them regarding this matter and they havent provided sufficient response. As at this point, the company that I have been working for has since contacted refused to reimburse me and I think looking for TeamViewer to terminate an invoice for a service I wont use would be a fair response especially where  the company I work for  is a TeamViewer customer.
  
  Sincerely,
  
  ****** ******

  Business Response

  Date: 05/30/2025

  TeamViewer tries to be as transparent as we can with all our policies and send renewal reminders to all states, even though it isn't a requirement. We are continuing to improve our process to make it more transparent. We also hope that our customers can educate themselves on our terms and read our invoices that we provide.

  Customer Answer

  Date: 05/30/2025

   
  Complaint: 23339995
  
  I am rejecting this response because I have been in constant communication with TeamViewer regarding this issue. My complaint ticket was closed before this matter was fully resolved with some emails remaining unanswered. They promised to review my account but I didnt know what their basis of review was since a few hours later, they came back with a rejection on my complaint. I thought they would review my account to see that I actually havent been using their services and that this is was an erroneous purchase. All I am asking from them is fairness and transparency in their review process especially when mistakes are made by their customers.
  
  Sincerely,
  
  ****** ******

• Initial Complaint

  Date:05/19/2025

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hello,I purchased Teamviewer through their Florida address and this year I have decided to end the contract, as we are no longer using the program that needed it. They required 28 days notice and I was 29 days late in notifying them. Now they are notifying me through their office in ******* that I am responsible for the payment in full and to go by their German contract, which was unknown to me and is very inflexible. The due date for the payment is March 31 and I gave them notice April 29(on a no- reply email) and 30th. I notice that there are many other complaints about the way this company has handled things. I don't see why I should have to pay for another year when I will not be using it. Please put an end to this harrassment.

  Business Response

  Date: 05/19/2025

  TeamViewer strives to be as transparent as possible with all our policies. We sent renewal reminders and have discussed our terms with you.While we understand your concerns, our policies are designed to ensure fairness and consistency for all customers.
  We are continuously working to improve our processes and make them more transparent. We also encourage our customers to review our terms and the invoices we provide.
  Please note that all your future renewals have been terminated by TeamViewer.

• Initial Complaint

  Date:05/07/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I signed up for a free TeamViewer Business trial in November 2024. I never entered payment information, never used paid features, and my account currently shows the following:Subscription status: Terminated Invoice status: Unpaid No access to paid features No payment method was entered Despite this, I received a debt collection notice for Invoice R03542782, claiming I owe $655.08. I have repeatedly tried to contact TeamViewers customer support to dispute this, but have only received automated replies and no clear path to resolution. Their own system confirms I am on a free account.I am seeking full cancellation of this invalid invoice and written confirmation that this debt will not be pursued.

  Business Response

  Date: 05/14/2025

  During the purchase you chose to be invoiced, at that point the upgrade and invoice were released with net 14-day terms. The upgrade took place immediately and the invoice is
  TeamViewer tries to be as transparent as we can with all our policies, terms, and agreements. We are continuing to improve our process to make it more transparent. We also hope that our customers can educate themselves on our terms and read our invoices that we provide.
  If we did not get this request in the 7-day satisfaction guarantee the contract stands for the remainder of the billing cycle.

  Customer Answer

  Date: 05/15/2025

   
  Complaint: 23296409
  
  I am rejecting this response because: it fails to address the core issue and demonstrates a lack of professionalism.
  TeamViewers claim that I chose to be invoiced is false and unsupported. I signed up for a free Business trial, never entered any payment information, and never upgraded or used any paid features. My account status remains terminated, with no payment method on file, and no authorized service ever initiated. Despite this, I received a collection notice for $655.08, which is unjustified and damaging.
  Furthermore, the business response includes a patronizing suggestion that I should educate myself on their terms. This tone is unprofessional, dismissive, and unacceptable in a customer dispute. Rather than providing evidence of my consent or resolving the issue, TeamViewer chose to deflect responsibility.
  I have repeatedly requested a written confirmation that the invoice is void and that the balance has been clearedyet TeamViewer failed to provide it. They redirected me from forum to forum, delaying resolution and now using that lack of response as justification for collections.
  I request that the charge be canceled immediately and that I receive a formal written statement confirming the account is cleared and that no balance is owed.
  Sincerely,
  
  ****** ******

  Business Response

  Date: 05/16/2025

  TeamViewer tries to be as transparent as we can with all our policies and send renewal reminders to all states, even though it isn't a requirement. We are continuing to improve our process to make it more transparent. We also hope that our customers can educate themselves on our terms and read our invoices that we provide.
  All your future renewals have indeed been terminated by TeamViewer.

  Customer Answer

  Date: 05/20/2025

   
  Complaint: 23296409
  
  I am rejecting this response because:
  While I acknowledge that TeamViewer has stated future renewals are terminated, this response fails to resolve the central issue of my complaint.
  TeamViewer has not addressed the fact that I never upgraded my trial account, never submitted payment information, and never authorized any transaction. Despite this, an invoice (R03542782) was generated and sent to collections a move that is both unjustified and harmful.
  The companys implication that I should have educated myself on their billing practices is not only dismissive but also unprofessional, especially considering no upgrade or consent to payment ever occurred. This language reflects a concerning lack of accountability and inappropriately shifts blame onto the consumer for internal system errors.
  I am formally rejecting the business response for the following reasons:
  1-The original invoice must be canceled in full  not just future renewals.
  2-A written confirmation is required stating that no balance is owed and that all collection efforts have been fully withdrawn.
  3-There has been no acknowledgment of error, apology, or corrective action regarding the inappropriate collections notice.
  I request that TeamViewer cancel the invoice entirely, clear the record, and confirm that no collection activity will be pursued.
  Sincerely,
  
  ****** ******

• Initial Complaint

  Date:04/25/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I subscribed for a free trial and ended up not using their service. After cancelling the trial I still received an invoice for $610 and am being threatened to be sent to collections. I tried calling TeamViewer to resolve the issue but the "subscription" does not include phone support so you are not allowed to speak to a human, which is completely predatory.

  Business Response

  Date: 04/28/2025

  During the purchase you chose to be invoiced, at that point the upgrade and invoice were released with net 14-day terms. The upgrade took place immediately and the invoice is
  TeamViewer tries to be as transparent as we can with all our policies, terms, and agreements. We are continuing to improve our process to make it more transparent. We also hope that our customers can educate themselves on our terms and read our invoices that we provide.
  If we did not get this request in the 7-day satisfaction guarantee the contract stands for the remainder of the billing cycle.