Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:07/31/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was unable to get connect to my remote desktop for 4 days using my PC. I had logged in earlier that morning but was unable to login later in the day. I kept getting a message about the registry. Did live chat with an agent who sent me a link that I could remove some files. I did this and still could not login. **************** is slow to respond. I finally pulled out my laptop to remote in to my office PC. At this time, I purchased a subscription with RemotePC.com so that I could once again could connect to my office PC with my home PC. I spent hours trying to figure this out before I changed to a different company. I aske for a partial refund from July to December when my subscription renews and was told they could not give me a partial refund. I was forced to change to another company because TeamViewer would not work. I didn't have the option to wait a week or more for them to get the issue fixed. I am asking for my partial refund. The program is useless to me if it doesn't work and I don't want to pay for something I cannot use.

  Business Response

  Date: 08/16/2023

  Thank-you for your message and we are sorry for the experience you have had. The TeamViewer Remote Access license does not come with live phone support. I am happy to escalate this request and help get you support to get back up and running again the license is in active state and can be used through 12/06/2023. 

  We have terminated all future renewals with TeamViewer. Your license will not auto-renew again after 12/06/2023. 

  Customer Answer

  Date: 08/17/2023

   
  Complaint: 20391467
  
  I am rejecting this response because:

  The program quit working.  Even after doing a live chat where the representative told me I was responsible to go into my registry and delete files to fix the issue (which could cause a huge file with my PC if I did anything wrong.  I am not an IT person), the issue was not fixed.  I waited 4-5 days for a email response from customer service.  During that time I spent hours trying to fix the issue.  As a person that works from home I had to find a different provider so I could connect to my office and work.  I was forced to cancel my subscription with TeamViewer because their program quit working and I could not wait 5 days to receive a response back which by the way was also not helpful.  I asked to receive a partial refund from the time I had to cancel to the end of my subscription and they declined because the customer is responsible to pay for the entire 1 year subscription, even if their program does not work and their customer service is almost non-existent.

  WHEN they reply to emails days later, the response is a copy and paste response to the issue, never a solution.  I would never recommend them.  I went with www.remotepc.com and have been very happy with the program so far. Cheaper is not always better.  Stay away from this company.

  Sincerely,

  **************

  Business Response

  Date: 09/07/2023

  Please keep this email as confirmation that we have terminated your next renewal we are also making an exception out of courtesy to cancel the last renewal due to the technical issues you have had with us. All services will be suspended as of today, 09/07/2023. 
  
  
  
  

• Initial Complaint

  Date:07/28/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We used TeamViewer for many years and in 2022 decided to go with a different product. when the service was up for renewal we decided to not renew. We were unaware of the Auto-Renewal policy and were also unaware we needed to give 28 days notice of Cancelation prior to the renewal date. We were sent a collection notice from *********************** with ****************** july 12th 2023, this was when we were made aware of a problem. I contacted them and explained we were no using the service during the period they were trying to collect for and that TeamViewer had also turned off the service for the period in question. Their response was just to continue to demand payment for service we were no longer using. This cant be legal. at a minimum its very unethical. I also contacted Team Viewer and they stated they would stop future renewals but that I still owed the $2442.25 for the December 2022-2023 period for which we never used the service. Also after contacting *********************** with ****************** asking for the debt to be dropped on grounds we never renewed and didn't use the service during the 2022-2023 period he threatened to file suit in a ********** Court and subpoena me personally forcing me into court. He seemed to take joy in threatening me.

  Business Response

  Date: 08/01/2023

  During the original purchase we notify all customers of the auto-renewal policy. All terminations of contracts require a 28-day notice prior to the upcoming renewal as notated at the time of purchase, activation, and receipt of the invoice. A renewal reminder email is also sent ************************************************************* others.
  
  If we did not receive this notification prior, then the contract auto renews for the year. This is also found and stated in the **** which was agreed to upon purchase and activation.(***********************************************)
  
  All future renewals with TeamViewer have been terminated this does not happen again.
  

• Initial Complaint

  Date:07/19/2023

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We signed up for a TeamViewer business license in order to offer one on one remote support to one client at a time. We used the tool on their website which recommended a specific license to us.We started to encounter challenges getting set up to serve our clients. With the license we had, we were limited to being signed in on a maximum of three devices with a limited number of device moves allowed per year. My partner and I each have three personal devices and two work devices We came to discover that TeamViewer offers another license that does not bear this restriction at half the cost of the license their selection tool recommended to us.We asked to be downgraded to that license and were told it was not possible, but that we may upgrade our license to one that costs twice as much to get the agility we required using multiple devices (not concurrently - again, we only needed a single active session at a time).Through this process and ******, we have come to learn that TeamViewer is a scam.TeamViewer only offers licenses in one year intervals with auto-renewal enabled by default.They offer a 7 day grace ****** after first starting a license to cancel and get a refund. That same grace ****** is not available for renewals.They issue a 30 day notice when a license is coming up for renewal.They require 28 days written notice to terminate a subscription.They do not offer prorated refunds for mid-term cancellations. They do not offer the option to downgrade a license ******************************** renewal practices are downright predatory.In addition, TeamViewers price points are substantially higher than the competition but they offer an inferior product that is **** with bugs and connection dropouts.

  Business Response

  Date: 08/01/2023

  During the original purchase we notify all customers of the auto-renewal policy. All terminations of contracts require a 28-day notice prior to the upcoming renewal as notated at the time of purchase, activation, and receipt of the invoice. A renewal reminder email is also sent ************************************************************* others.
  
  If we did not receive this notification prior, then the contract auto renews for the year. This is also found and stated in the **** which was agreed to upon purchase and activation.(***********************************************)
  
  All future renewals with TeamViewer have been terminated this does not happen again.

  Please be advised that the auto-renewal policy is not only found in our ****, but also in the online checkout, confirmation, activation email, and invoice. It is not hidden, and we simply do require a 28 day notice prior to prevent the auto-renewal.

• Initial Complaint

  Date:07/03/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Company automatically renewed my license after they acknowledged my cancelation notice. Company then charged my credit card for an annual fee. I disputed charge with bank, which sided with me. Company subsequently turned bogus debt over a collection agency, which is currently attempting to collect this spurious debt. I do not owe this so-called debt, and I will not pay it. I want no further contact from this company or its assigns.

  Business Response

  Date: 07/11/2023

  Hi ******,

  Thank you for the message. I do see where the cancellation was made according to the ****. I apologize this renewed, and you experienced this. 

  I requested for the cancellation of the renewal that occurred. 

• Initial Complaint

  Date:06/29/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I canceled the subscription about 3 months after purchase. Now, I am receiving a letter from collections.

  Business Response

  Date: 06/29/2023

  Hello ******,

  Thank you for the information. Although that is not an email, we would use to receive cancellation notices I am making an exception and will reach out to our finance department to cancel this invoice for you.

  Please let me know if you have any questions.

   

   

  Customer Answer

  Date: 06/29/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. Please send me proof of cancellation of the invoice and proof you have notified the  collection agency to: ************************* or ************************* 
  
  Sincerely,
  
  *****************************

  Customer Answer

  Date: 06/30/2023

  After promising to cancel my invoice / collections notice, they are sending me emails refusing to cancel the invoice. They are claiming that : since I used the license after cancelling RENEWAL (I cancelled 9 months early and only used it once the 4th month therefore still within the time frame I had paid for, they will not refund me. Ridiculous because I paid for the entire year so I should be able to use it for the year I aid for since they do not offer refunds for cancelling early.

  Business Response

  Date: 07/24/2023

  Hello ******,

  I do see where we addressed this issue and cancelled the invoice and issued a refund. It can take a few days for notice to be given to collection agency, but rest assured there is nothing to pay.

  Please let me know if you have any question. 

• Initial Complaint

  Date:06/27/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  June 23rd 2023 I was charged $2133.50 by teamviewer for service I once had but no longer need. Now I fully understand why ZERO large corporations use teamviewer. They are the most unprofessional service I have dealt with in my 5 years of being a business owner. I talked with them 2 days after the charge to express my desire to cancel and recieve a refund since this is a service but they refused based on some fine print that everyone else has already explained. It's basically a loophole scam but lucky for myself BOA completely reimbursed my account for the full amount. This same thing has happened to alot of **** of America customers so IM guessing eventually a class action will be brought against teamviewer by **** of america becasue the practices they use are not completely legal. I am currently exploring options to **** I knwo this is not worth the money but it is worth the principle and I have enough time and money to pursue this. Plenty of people have been succesful in challenging teamviewer especially since they charged a debit card that I never authorized. If BOA does not go after them then we will. Send these scammers back to *******.

  Business Response

  Date: 07/11/2023

  During the original purchase we notify all customers of the auto-renewal policy. All terminations of contracts require a 28-day notice prior to the upcoming renewal as notated at the time of purchase, activation, and receipt of the invoice. A renewal reminder email is also sent ************************************************************* others. 
  
  If we did not receive this notification prior, then the contract auto renews for the year. This is also found and stated in the **** which was agreed to upon purchase and activation. (***********************************************)

  We also sent renewal reminders to you on 2/9/2023 and 3/6/2023 to give you time to make any changes. 

  All future renewals with TeamViewer have been terminated this does not happen again.
  

  
  

  Customer Answer

  Date: 07/11/2023

   
  Complaint: 20242791
  
  I am rejecting this response because the method that teamviewer requires you to "cancel" does not work all the time.  I sent a ticket in to cancel and they just ignore it. I sent another and they ignored it as well.  Luckily I have **** of America and they refunded me the money.  Now I am in the process of talking to FTC about how teamviewer makes it extremely difficult, if not impossible to cancel.  Luckily, our federal government is all over this and responding to me with every email.  Under new federal laws, cancellation must be just as easy as signing up and Teamviewer also does not disclose the cost of the contract in the auto renewal email which is a federal government requirement as well.  The reminder emails I received did not tell me they were going to charge me double.

  
  Sincerely,
  
  *************************

• Initial Complaint

  Date:06/22/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I originally paid for a one year license for **********************, starting in Nov 2021. In Nov 2022, TeamViewer contacted me to renew my license via email. Due to my card expiring, the subscription lapsed. TeamViewer sent me an email on Dec 2, 2022 (Subj: [FINAL NOTICE] Payment required to continue using TeamViewer) stating: "Dear Sir or Madam, As a final notice, we still havent received payment for your TeamViewer invoice (attached), overdue as of 17 November, 2022. Due to nonpayment, your TeamViewer account will be suspended." I replied on Dec 13, 2022, when I saw the email: "I didnt want to renew my account. Please cancel it. I have not used the account since the renewal." Instead of canceling my subscription, which had already been suspended and was not paid, TeamViewer created a bill and sent it to a collections agency in *******. I received a collections notice via email on January 4, 2023 which solicited payment via bank transfer or PayPal. The original amount they billed me for was ****. Since being transferred to collections, the debt collector has added fees totaling ****. I am shocked by the level of unprofessionalism and aggression displayed by this company in their pursuit of payment for a service I did not want or use. I made one attempt to contact the company via the phone number provided. I was routed through a phone menu specifically set up to handle calls about unfair invoicing practices, and the man on the other line told me only to "be more careful what you sign up for! This is not standard practice for a subscription business model. I can think of no other company who claims the customer owes money for a future service they have no access to and for which they have no wish to use. And then threatens and actually DOES send the customer to collections. This is unethical and predatory. Again, I did not want to renew, requested cancellation, and I have no access to the service. Yet they sent a bill to collections for a service I am notusingnorwant.

  Business Response

  Date: 07/06/2023

  During the original purchase we notify all customers of the auto-renewal policy. All terminations of contracts require a 28-day notice prior to the upcoming renewal as notated at the time of purchase, activation, and receipt of the invoice. A renewal reminder email is also sent ************************************************************* others.
  
  If we did not receive this notification prior, then the contract auto renews for the year. This is also found and stated in the **** which was agreed to upon purchase and activation.(***********************************************)
  
  All future renewals with TeamViewer have been terminated this does not happen again.

  Customer Answer

  Date: 07/06/2023

   
  Complaint: 20221516
  
  I am rejecting this response because:
  
  Auto-renewal failed due to non-payment, and service was terminated. All my access to the service was suspended, and then payment was requested. However, I do not need the service and have not used it or have any access to it whatsoever. I also requested termination of the contact. At that point, due to service being suspended, Teamviewer showed that the contract was terminated and no longer in effect. Billing for a future service which was never rendered and then sending to collections is unethical and violates the agreement between a business and a customer. A customer pays for goods or services delivered. In this case, no goods or services were delivered.
  
  Sincerely,
  
  *****************************

  Business Response

  Date: 07/11/2023

  Hello,

  Please supply written documentation with time stamp of cancellation request that was made 28 days prior to license renewal date, which is required. 

  If we did not receive this notification prior, then the contract auto renews for the year. This is also found and stated in the **** which was agreed to upon purchase and activation.(***********************************************)

  Customer Answer

  Date: 07/12/2023

   
  Complaint: 20221516
  
  I am rejecting this complaint. I replied to a solicitation for payment directly to my account manager specifically requesting cancelation. After that, all access to my account was suspended, which was what I requested since I do not need the service, I have not used it, nor do I have any access to it whatsoever. I requested termination of the contact prior to Teamviewer attempting to collect payment. At that point, due to service being suspended, Teamviewer showed that the contract was terminated and no longer in effect. Billing for a future service which was never rendered and then sending to collections is unethical and violates the agreement between a business and a customer. A customer pays for goods or services delivered. In this case, no goods or services were delivered.
  
  Sincerely,
  
  *****************************

• Initial Complaint

  Date:05/30/2023

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I signed up for a year for a single user for *****. They have since tripled their price and cancelled my yearly subscription 9 months before it expires to try and get me to pay the tripled price. This is a breach of contract and unethical. I have tried to contact them with their "Ticket" but got no response. I will be contacting the credit card company to file a fraud claim. The company must have hired a real lowlife to see how much money that he could squeeze out of people no matter the means wether it be illigal/unethical. That just seems to be par for the course these days.

  Business Response

  Date: 05/30/2023

  HI ******,

  In looking at your account I see that it is active and no one on our side has cancelled anything. The license is active, and you have access to use until 2/1/2024.  I am not sure if there is a misunderstanding but from what you stated here it is not accurate. 

  Customer Answer

  Date: 05/30/2023

   
  Complaint: 20118168
  
  I am rejecting this response because: The account is active in theory but it is listed as a free account when online and it kicks me off after 20 seconds. I could send a screen shot of the fraudulent account if you like. You could say that the account is active all that you want but i am telling you that it is not and i have proof. I may call the police and file a criminal complaint if you dont fix this immediately. 
  
  Sincerely,
  
  *******************************

• Initial Complaint

  Date:05/04/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am currently disputing an invoice ********** $659.67 for the use of teamviewer for business. I requested a quote from sales and sent it to my client to review, my client was interested in the tool, so I requested a payment link be sent to me so I can forward to my client to process payment. Before I knew it, teamviewer was emailing stating that if I didn't pay the invoice, I would get sent to collections. I reached out to billing and told them that my client has not processed payment and was still considering the tool. They told me it was their policy that after 7 days if I didn't let them know that I wasn't going to pursue this solution, that I would have to purchase their product/tool. I called and spoke Eric Benjamin in billing dept, and told him that my client hadn't made up their mind on moving forward with the tool, so I wasn't going to force them to pay the invoice. He suggested I send an email to [email protected] and reference "Retention Manager" and that would get a manager to review my complaint, that never happened. I then called sales team and spoke to sales (Marrissa Verda) and they stated the same message saying it was their policy and that I now had to pay the invoice or be sent to collections. I asked to speak to a manager and she told me that I wouldn't be able to speak to them directly and that she would relay concerns to them on my behalf and act as liaison. She told me that she could extend quote for 14 more days. At this point, I'm really frustrated and I'm not going to pressure my client into purchasing a product if these are the forceful sales techniques that are going to be used and I would not recommend using this tool in the future for personal/business use. I've been in the profession for many years and I have never experienced these types of pressure/coercive sales techniques. At this point I'm requesting order be cancelled as I or my client no longer want to pursue business with this company. ******* ******* **********

  Business Response

  Date: 05/12/2023

  Hi Gilbert,

  Based on documentation from the sales rep and yourself, you requested payment link to make payment for the license. The sales rep asked if you want to be invoiced and for a payment link to be provided for you to make payment, and you confirmed. 

  Please see attached email communication confirming this. 

  Customer Answer

  Date: 05/12/2023

  
  Complaint: ********
  
  I am rejecting this response because as an IT consultant I made a recommendation to a client to purchase Teamviewer for the office and the office decided they didn't want to move forward with this solution. In addition, the sales representative never communicated "clearly" to myself or the client that if the office wanted to cancel the order they would have to do so within a specified time period. At this point, the office isn't going to use TeamViewer software and has no intentions on moving forward with this purchase. The TeamViewer pressure sales tactics are beyond inappropriate and completely unethical and I personally would find it very difficult to recommend this vendor/software solution with these types of business practices being exercised on small business owners.
  
  Sincerely,
  
  Gilbert ******* ***

• Initial Complaint

  Date:04/26/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We purchased 3 Teamviewer licenses in 2022 over the course of a few days. Knowing we did not want to renew our subscription, we submitted a ticket to Teamviewer to initiate our cancellation for all 3 licenses ($83.40/license). We could not find the license number for one of our subscriptions but you need those numbers to submit a specific type of ticket for cancellation. We tried multiple times to call in for assistance but could never reach a representative regardless of how long we waited in their call queue. We submitted multiple support tickets prior to the billing renewal date and did not hear a response. Finally, after the permission window for cancellation had passed for the license that we could not locate the number for, a representative reached out to us. We asked to cancel all 3 licenses but they told us we could not because the permission window for cancellation had passed for 1 of the licenses so Teamviewer cancelled only 2 of the the 3 licenses. Now we are receiving invoices for that 3rd license. ********************** is harming the public by making it incredibly difficult to cancel and purposefully ignoring help tickets until the window has passed to cancel a license. We should not be charged for a license we will not use and a license we were actively trying to cancel prior to the renewal date. If Teamviewer does not have a sufficient number of employees to resolve help tickets or take phone calls regarding cancelations, it should not be permitted that they can auto-renew individuals' licenses without reconfirming with the customer.

  Business Response

  Date: 04/26/2023

  During the original purchase we notify all customers of the auto-renewal policy. All terminations of contracts require a 28-day notice prior to the upcoming renewal as notated at the time of purchase, activation, and receipt of the invoice. A renewal reminder email is also sent ************************************************************* others.
  
  If we did not receive this notification prior, then the contract auto renews for the year. This is also found and stated in the **** which was agreed to upon purchase and activation.(***********************************************)
  
  All future renewals with TeamViewer have been terminated this does not happen again.

  Customer Answer

  Date: 04/28/2023

   
  Complaint: 19978961
  
  I reject this response.  This is an unacceptable resolution.  We could not cancel without the license number and since we could not get in touch with an employee at Teamviewer prior to the cancellation window to assist in obtaining the license number, we were not able to cancel.  This violates the Automatic Renewal Law in that the company failed to provide a simple and easy way for consumers to cancel their subscriptions. After reviewing your company, we are not the only customers with this complaint of unreasonable difficulty to cancel their licenses. Additionally, prior the revision of your End-User License Agreement, your contract states "The license term of the subscription is automatically extended for another 12 months if not cancelled in written form 28 days prior to expiry".  In our version of the End-User license agreement, it is not specified if those are 28 business days or 28 calendar days.  It is only in your current version of the End-User License Agreement that it states calendar days.  As such, it cannot be assumed that cancellation for our specific license must be conducted within 28 calendar days as there is equal meaning that the contract could be cancelled within 28 business days.  
  
  Sincerely,
  
  ****** And ***********************