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Business Profile

Comic Books

Beachbum Comics

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 39 total complaints in the last 3 years.
  • 30 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:08/09/2024

    Type:Delivery Issues
    Status:
    Unresolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased (2) copies of Predator vs Wolverine 1 (CGC 9.8) 1:100 **** ****** virgin variant comic books from Beachbum comics on August 25, 2023. As of today, August 8, 2024 I have yet to receive these books I emailed them 3 times (once in April, then June, then July) and have not heard back from them. I would still like the books, but if not I would like a full refund.

    Business Response

    Date: 08/20/2024

    Hi *****

    Sorry for the late reply. We received these books in our latest batch and will have the order out to you shortly. You can see the updated image on our website here -

    ***************************************************************************************************************************************************************

     

    Customer Answer

    Date: 08/30/2024

     
    Complaint: 22114695

    I was given 2 choices, to reject the response or to accept the response, in which the case would be closed, so this isn't so much a rejection or acceptance as it is to inform the BBB that although the seller states that the order will be out shortly, it's still been 9 days since I was informed of Beachbum's response in the BBB email I received and there's still been no movement on the items purchased in the last week and a half and it is now August 30, 2024.  The *** I was given was just an image of the ordered book, which does nothing to alleviate my problem, as I already know what the book looks like and don't necessarily need to see an image of it.  As of this time I am not completely satisfied with the response because I have not received the books or been shown any movement on the shipment of the books, so I prefer the case not be closes as it is not resolved as of yet.

    Sincerely,

    ***** ****** **

    Customer Answer

    Date: 09/28/2024

    No, It is now September 28, 2024 and I still have not received the books. 

  • Initial Complaint

    Date:07/31/2024

    Type:Delivery Issues
    Status:
    Unresolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    This business sells pre-orders of officially graded comic books. The grading of the comics is done by a third party and typically takes 1-3 months. I have multiple orders with this company totaling $500. The items i purchased were sold to me with an expected delivery of December 2023. I have repeatedly asked for a refund of all my orders and have not received any responses. I have spoken to the grading party and they have assured me that the books i ordered do not exist and that this company has scammed me.

    Business Response

    Date: 08/20/2024

    We shipped two outstanding orders out today. The rest we will be out shortly.

    Customer Answer

    Date: 08/21/2024

     
    Complaint: 22067363

    I am rejecting this response because:
    BeachBum Comics is now claiming to have sent me my two MOST RECENT orders. This, is in fact, not the case, all they have done is generate a label and tracking number for a hypothetical package. No items have actually shipped and i suspect this is another attempt to avoid giving me my money back and simply delaying the process more. 

    their response is also unacceptable because there are three older orders that are still outstanding and should have shipped before the two orders that BeachBum comics is claiming to have shipped. Where are those orders? I deserve a refund for those orders! 

    i still want all of my money back! This company has not responded to any of my emails demanding a refund for all my orders. 


    Sincerely,

    ***************************

    Business Response

    Date: 08/23/2024

    Customer is accusing us of simply printing labels to generate tracking and not intending on actually shipping when in fact those shipments show delivered. Tracking is attached.

    **********************************************************************************************

    **********************************************************************************************

    Customer Answer

    Date: 09/10/2024

     
    Complaint: 22067363

    I am rejecting this response because:

    A proper resolution was not reached. This business takes pre-orders for graded comic books and the owe me books from over a year ago. The company has actually shipped my two most recent orders but still owes me three older orders worth a total of $260. I simply want my money back. I do t believe the books exist and the company does not respond to my emails.

    Sincerely,

    ***** ********

    Customer Answer

    Date: 01/08/2025

     
    Complaint: 22067363

    I am rejecting this response because:

    This is my THIRD attempt to get my money back from this company. After my first complaint with the BBB they filled two of my orders and I have had zero communication with the company since then. I still have outstanding orders with them from 2023! I have emailed the company repeatedly requesting a refund for these orders and have never received a reply or my money back. These orders were placed as pre-orders and a waiting period was understood but well over a FULL YEAR with zero explanation or replies to my emails is unacceptable. I have demanded a refund from this company for these orders repeatedly and I am asking for help from the BBB in obtaining my refund.

    Sincerely,


    ***** ********

  • Initial Complaint

    Date:07/30/2024

    Type:Delivery Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Placed an order for a graded comic book on January 18, 2024. To this date, I have not received my order and no response from this business as to the status of my order. Was told on June 13, there was a batch coming in and mine would be sent out. It is now July 27, 2024 and I have not received anything. Subsequent emails have gone ignored. I just want what I paid for!

    Business Response

    Date: 08/20/2024

    We just picked up a large order as customer stated and are working through shipping those orders. His order is in the next batch from *** once we receive those books we will ship his order.

    Customer Answer

    Date: 08/22/2024

     
    Complaint: 22054868

    I am rejecting this response because:

    Have heard this explanation before months ago and received nothing. Unless you can provide evidence such as a picture showing the physical item I ordered, just give me a full refund and we can move on.


    Sincerely,

    ******* ********

    Customer Answer

    Date: 09/20/2024

     
    Complaint: 22054868

    I am rejecting this response because:

    I have not received the item I ordered from Beachbum Comics or a refund for that item. If any additional information is needed, please let me know.

    Sincerely,

    ******* ********

    Customer Answer

    Date: 10/03/2024

    I reached out to you before regarding Beachbum Comics and their shady practices. I wanted to forward you their most recently sent email claiming they moved to another location. I still have not received anything from them.

    Business Response

    Date: 11/19/2024

    The item in this order was delivered -

    **********************************************************************************************

    Customer Answer

    Date: 11/19/2024

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    ******* ********

  • Initial Complaint

    Date:07/27/2024

    Type:Product Issues
    Status:
    Unresolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Ordered 3 graded comics on 5 May 2023 and only received 2. Would like a refund or the comic. Either outcome is acceptable.

    Business Response

    Date: 08/20/2024

    We will have the remaining *** left in your order out to you shortly. Sorry for the delay.

    Customer Answer

    Date: 08/23/2024

     
    Complaint: 22053090

    I am rejecting this response because:  this will not be resolved until I receive a refund or the comic I purchased. 

    Sincerely,

    **** ****

    Customer Answer

    Date: 09/18/2024

    I have NOT received the comic or a refund. 

  • Initial Complaint

    Date:07/23/2024

    Type:Delivery Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Placed a order on 1/25/24 Sent several emails about the status of this order and no response. Since I haven't received a response I would like to have a refund. I've provided emails with receipts, etc. I really didn't want to do this but I haven't received any response from the company regarding this matter. ********

    Business Response

    Date: 08/20/2024

    We are expecting this item back from CGC in our next batch and we ship those outstanding orders when receive it.

    Customer Answer

    Date: 08/21/2024

     
    Complaint: 22024341

    I am rejecting this response because:

    I didn't get a response from Beach *** comics regarding this matter for months. Since I didn't get a response I requested a refund. Thanks BBB for getting a response from them but I prefer a refund. 


    Sincerely,

    Xavier Head

    Customer Answer

    Date: 09/18/2024

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    ***********

  • Initial Complaint

    Date:07/22/2024

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    4/23/2023 I placed an order for a cgc graded She-Hulk #** variant edition 9.8. Its been over a year and a half, plenty of time to come back from grading. I have sent numerous emails with no response. At this point I would like my money to be refunded.

    Business Response

    Date: 08/04/2024

    We called the customer on 8/1/24 and left a message to return our call.

  • Initial Complaint

    Date:07/22/2024

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On 12 -30-21 and 4-3-21. I ordered two comics , the first one to be signed by a comic artist and then sent off to a CGC to be graded...and the second one just to be graded. This process can take one to two years at the most I did talk to the owner in Feb 2024 about getting a refund with my two orders , and I told him I would like a credit or a refund. And he said ok . So far nothing in the mail or refund on my credit card. And it's now July 2024.

    Business Response

    Date: 08/20/2024

    We researching these orders and will get back to ****************** shortly.

  • Initial Complaint

    Date:07/12/2024

    Type:Delivery Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I placed an online order on 8/22/2023 with the business and never received any of the products ordered. The business committed to delivering the 7 individual items I ordered. The nature of the dispute is that I never received any of the items. I inquired about the status of my order three times on 4/20/2024, 6/24/2024, and 7/3/2024 with no response from the business - the business has not made any attempt to resolve the issue.

    Business Response

    Date: 07/12/2024

    We've reached out to the customer via phone and left a voicemail. We are currently waiting for a return phone to go over his orders.

    Customer Answer

    Date: 07/12/2024

     
    Better Business Bureau:

    Hi there,

    Regarding this complaint, the business has reached out to me directly and at this time I feel satisfied with the communication I've received and will wait for the business to deliver the outcome they stated, so I'd like to close this complaint, please. Regarding what to post for others to see, below is a synopsis. Thank you so much for your assistance with this matter - I greatly appreciate it.

    Beach *** Comics called me directly to apologize for not responding to my requests for order status updates I sent over the last few months and let me know exactly where everything is currently at. They said they will look into why my requests went unanswered for so long. I appreciate the transparency that was provided and should be receiving the products I ordered soon.

    Sincerely,

    ***************************

  • Initial Complaint

    Date:07/10/2024

    Type:Delivery Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Ordered 2 copies of CGC 9.8 Avengers 1 **** ********************************* from BeachBum comics on 4/15/23. When copies of this book started showing up online i emailed BeachBum Comics on 1/2/24 for a ***** update. ********* replied that they may be in the next batch of releases. I never received another update. Ive emailed three more times over May and June with no reply. This book is widely available so no excuse about shortages of book.

    Business Response

    Date: 07/12/2024

    These are books are graded and will be picked up shortly. Once we have them we will ship the order promptly. We had some issues with the last batch pickup which delayed these items.

    Customer Answer

    Date: 07/15/2024

     
    Complaint: 21963057

    I am rejecting this response because: This was the same response i received in January. I sent four emails beginning in May with  no response. Again this book is readily available on ***** What is a reasonable time to wait for something that should have been delivered months ago? This book was ordered 15 months ago.

    Customer Answer

    Date: 08/05/2024

     
    Complaint: 21963057

    I am rejecting this response because: there has been no communication from Beachbum Comics, no books or refund.  

    Sincerely,

    *************************

    Business Response

    Date: 08/20/2024

    Sorry for the late reply.

    We have received these items back from CGC and will be shipping them out to you this week.

    Customer Answer

    Date: 09/06/2024

     
    Complaint: ********

    I am rejecting this response because:

    I do not accept Beachbum Comics response dated 08-21-2024 for case ********. As 09-06-2024 the books that the business promised to ship have not been delivered and I have received no notification that they have been shipped. 

    Sincerely,

    ****** ******

    Business Response

    Date: 11/19/2024

    The items in this order were delivered in September

    **********************************************************************************************

    Customer Answer

    Date: 11/19/2024

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    ****** ******

  • Initial Complaint

    Date:06/19/2024

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased what was a pre-ordered 9.8 comic book. The book was being sent to be slabbed and graded. I have communicated with the businesses through email over the past year and even spoke to the owner in February 2024, as he assured me, "We are doing our best to get our books out." I have not heard anything and recently reached out on June 15, 2024, at 8:10 PM via email. I have not heard anything else, but I continue to receive emails from the business encouraging "pre-orders" and upcoming comics. I have not been able to successfully dispute and receive a refund because of the platform in which I went through "Shopify" as they allow businesses to handle everything, which clearly has not been resolved.

    Business Response

    Date: 07/12/2024

    Item is graded and when we do our next pickup we will promptly ship the item. We had some issues with this batch that delayed pickup.

Beachbum Comics is NOT a BBB Accredited Business.

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