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Business Profile

Comic Books

Beachbum Comics

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 39 total complaints in the last 3 years.
  • 30 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:07/07/2025

    Type:Delivery Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have been doing preorders through BeachBum Comics for 6+ years without issue until about 2 years ago when the waits for these preorders was getting quite long (other places had same in stock for awhile). When contacted BeachBum Comics stated due to a hurricane and transferring buildings they were behind. I gave them the benefit of the doubt, received a few more orders and ordered a few more as well. Fast forward to present where now everything Ive preorder has been released and Ive reached out to cancel all pending orders, but have not been responded to. Over the years I currently have *********************************** partials, tallying up to nearly 2 grand. Im not sure of the exact amount owed due to the partials and discount upon ordering but even without the partials there should be an easy and substantial refund.

    Business Response

    Date: 07/07/2025

    We have a number of orders pending shipment for Mr. ***** and they will be out to him shortly

    Customer Answer

    Date: 07/15/2025

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. I look forward to them continuing to fulfill the outstanding orders as soon as they receive the promised product.

    Sincerely,

    ***** *****

  • Initial Complaint

    Date:04/29/2025

    Type:Sales and Advertising Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I made the preorder purchase for Thundercats 4 cgc on August 12, 2024. I have made many attempts at messaging with no serious reply.

  • Initial Complaint

    Date:02/24/2025

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I made two pre-order transactions, one on 7/15/23 and another on 2/13/24. The first was due back by 12/23 and the other 11/23, so it shouldn't have even been a pre-order at that point. Numerous contact attempts have been made through email and ********. They only ever responded once on ********, stating that they were behind. I have been more than polite and patient, and felt okay with waiting a while past the expected ship date because I'm an understanding person, but to be straight up ignored for over a year now is completely unacceptable. I have been very clear that if they cannot fulfill my order, then I want a full refund.

  • Initial Complaint

    Date:02/12/2025

    Type:Customer Service Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Like other complaints I have several pre orders with them that were paid in advance that I have never received. Many going back as far as December 2022. There is no phone number so I have communicated through their website and ********. my request to ship my items or refund my money have been ignored. I am out hundreds of dollars that they won't refund or give me what I paid for. These graded comic books are readily available in the secondary market even for less than what I paid on preorder. If they were serious about resolving this they could have bought them and still made more money. This is looking like a scam.

  • Initial Complaint

    Date:02/12/2025

    Type:Sales and Advertising Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I had ordered rare flavours #1 9.8 back in September 22 2023. I have yet to receive my order despite multiple emails via to their company and **** seller

    Business Response

    Date: 02/19/2025

    Order #***** has been refunded due to delay/storm damage, All other orders have been shipped and delivered. We have no other outstanding orders with Mr. ****** at this time.

    Customer Answer

    Date: 02/20/2025

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    ****** ******

  • Initial Complaint

    Date:01/22/2025

    Type:Delivery Issues
    Status:
    Unresolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I made three separate orders for graded comic books that took over two years to be fulfilled. I had arranged by email to have the orders consolidated into one shipment with the residual postage i paid refunded. I received my order but did not have the postage costs refunded as agreed. I got told it would be sent to accounting then i never heard back. I have sent five subsequent emails since the 19th of November 2024 with no resolution.I have paid a total of $276 USD for the three shipped orders that were combined ($91.85 (#*****) + $66.34 (#*****) + $118.80 (#*****).Based on **** quote for the parcel that was sent the postage would have cost $150.45USD leaving $126.54 USD as the remaining postage cost to be refunded.

    Business Response

    Date: 02/19/2025

    We agreed to combine shipping on multiple orders over time and do a shipping refund to Mr. **** in ********* but due to the age of the transaction (over  a year) ****** kicks the refund back in their system. We will contact Mr. **** directly for a resolution.

    Customer Answer

    Date: 02/24/2025

     
    Complaint: 22841498

    I am rejecting this response because: Issue not yet resolved

    I appreciate the response from the business advising of the above, i sent 2 emails in reply requesting a refund by bank account as ****** would not process the refund due to the age of the transactions. I have provided my bank details to allow the refund to be processed and await a further response from Beach *** Comics.

    Sincerely,

    *********** ****

  • Initial Complaint

    Date:01/07/2025

    Type:Order Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have placed four order ranging from January to May of 2024 totaling to $1857.00. I have only received one book I've ordered. I have sent many emails and text messages asking for my product. I'm sick of not getting a response. I'm still owed $1557.00 worth of items . If they can't send me my items I want a refund.

    Business Response

    Date: 02/19/2025

    We have a number of Mr. ******** books back from *** and he will be receiving a shipment shortly.

  • Initial Complaint

    Date:12/02/2024

    Type:Customer Service Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I placed 3 orders, July 7th, 2023, December 8th 2023 and January 18 2024. I've reached out on numerous occasions regarding the 2 oldest orders, and eventually I got concerned about the January 18th order. and have all my emails saved. After many emails, The owner responded and we scheduled a phone call to talk about my orders. We finally spoke over the phone on September 19th, 2023. He informed me of the state of fulfillment, which I completely understand when a business is waiting on another business. He refunded my oldest order, *****, which was due back to them in November of last year (2023) while we were on the phone. I asked him about my remaining open orders and he said I would have them before November. 2024. I received the January 18th order, *****, on November 1st. No big deal I am a very patient man. I still have not received order, ***** (due back in May 2024). They have not received it yet. I texted Dre on November 5th, emailed November 18th and the 20th with no response. I texted Dre again requesting a refund Tuesday November 26 citing that he gave his word that I would also have had order *********************************************************** shortly. I replied that "shortly" isn't a measurement and I want a refund. I am still awaiting a refund for order *****. Shortly could be 1 month, 2 months or even 3 months from today, 11.29.2024. The owner gave me his word that I would have both open orders before November, and I gladly only received one of those orders and not the other.

    Customer Answer

    Date: 12/02/2024

    My full name

     

    ****** ********

    Business Response

    Date: 02/19/2025

    The remaining outstanding order has been shipped as promised. We have no outstanding orders with Mr. ******* at this time.

    **********************************************************************************************

    Customer Answer

    Date: 02/20/2025

     
    Better Business Bureau:

    I find the resolution is semi-satisfactory to me b/c although I've been seeking a second refund since November of 2024 due to Dre not keeping his word nor making it right, ********* did keep her word. ********* replied to one of my plethora of emails saying, "Your item is currently in an invoice at *** waiting to be picked up either tomorrow or Tuesday." and that it would ship once the website is updated (2.13.25). The order is on the way, however I will be donating it to a local comic shop. 


    Sincerely,

    ****** ********

  • Initial Complaint

    Date:11/19/2024

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Like everyone else here I am left hanging after spending money on preorders through this company. Multiple e-mails have been sent over the last few months with no response. This company is still actively stealing from the comic collecting community. I would like a refund or the items I purchased. Ideally I would like to see their site shut down so they cant continue these fraudulent practices.

    Business Response

    Date: 11/19/2024

    Mr. ********** sent cancellation requests all the way back in June after placing two orders citing financial issues. Those were the only two emails we see in regards to his orders until an email last week -

    "Hi, I was just hoping to get an update on a couple orders.  Ive been seeing these slabs pop up in the wild for a bit now and was wondering if mine were getting close to shipping. Thanks a lot."

    Books in his second order are showing due back in December 2024 & January 2025.

     

    Customer Answer

    Date: 11/19/2024

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.  

    Sincerely,

    **** **********

    Customer Answer

    Date: 02/24/2025

     
    Complaint: 22563884

    I am rejecting this response because:

    I placed two orders with this company: Order #***** on May 28, 2024 for ****** 2 items Order #***** on May 17, 2024 for ***** 1 item All are preorder items although at the time of writing this one of the items is shown as in stock on their site. 6.22.2024 - I sent an e-mail requesting a cancelation due to financial difficulties. I received no response. 6.28.2024 - I sent a follow up e-mail requesting a cancelation, again I received no response. 11.15.202 - I sent another e-mail requesting an update, if I couldnt get a refund then I still wanted the books I preordered. No response. 11.19.2024 - After receiving no response, researching other customers complaints, and the original estimated delivery time passing I filled a complaint with the BBB. 11.19.2024 - Business finally replied to the BBB complaint. Saying delivery was now estimated in December or January. I agreed this was an acceptable response. 1.28.2025 - I sent an e-mail requesting an update or at least a response. No response received once again. Now were over halfway into February with no update or communication from the business. I this point I know I cant trust any assurances from this company that I will be receiving the items I paid for. The only acceptable outcome to this situation is a full refund.

    Sincerely,

    **** **********

    Business Response

    Date: 02/25/2025

    As we communicated with the customer and through mass email to all customers we were behind due to the hurricane events in 2024. We just received over 3500 CGCs in the past two weeks, with more coming back shortly.

    Order #***** has shipped. Tracking is 420301529305510597204076333448

  • Initial Complaint

    Date:11/12/2024

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I made this purchase 07/27/2024; it posted to my bank the following day. After Hurricane ****** I received a distressing email from Beachbum concerning dreadful personal/physical hardships. I never received phone calls or emails after this time. By trying to get information I came across BBB. For a business that claims it was catastrophically wrecked it sure appeared phony as they were accepting and advertising orders as if nothing ever happened. Then I spent time reading all the company's complaints. I have emailed numerous times and phoned as well. Please advise. Thanks, ******

    Business Response

    Date: 11/19/2024

    We had two hurricanes come through which has added to delays. We are currently shipping over 2500 slabs from our latest pickups at ***. We will have your book back shortly. Please bear with us as we work through shipments and receiving books back from ***.

    Customer Answer

    Date: 11/20/2024

     
    Complaint: 22541374

    I am rejecting this response because: 

    While I did receive an email from BeachBum Comics relating the hurricane devastation, I also checked their website and it looked like business as usual.  To add: no one there answered my subsequent emails or took my calls.  When trying to find their phone number I managed to speak to another comic book vendor in the ********** vicinity.  They were up and running forthwith and also agreed with me that BeachBum is not all that transparent.  Numerous complaints to be found online of promised deliveries, no responses, et cetera.
     
    Thanks for your consideration in this matter,

    Sincerely,

    ****** *********

    Customer Answer

    Date: 12/11/2024

    1) No, item has not been shipped.

    2) No ETA on receipt of same.

    Business Response

    Date: 02/13/2025

    Item was recently delivered from *** and will ship shortly. As we have notified customers in mass email mailings we are behind due to the hurricanes last fall but we are currently catching up.

    Customer Answer

    Date: 02/13/2025

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    ****** *********

Beachbum Comics is NOT a BBB Accredited Business.

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