Business Profile
Check Cashing Services
Certegy Payment Solutions, LLCThis business is NOT BBB Accredited.
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Reviews
This profile includes reviews for Certegy Payment Solutions, LLC's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Review Ratings
1/5 stars
Average of 55 Customer Reviews
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Review fromKim S
Date: 08/15/2023
1 starI couldn't write a check at the grocery store this morning at Kroger because the 3rdigy thing popped up and said I couldn't. I've never written a bad check they've always cleared even last week when I went. Said I had to contact Certegy which they're basically no help at all because they won't tell you anything they won't give you answers to questions that you need. I don't know what's happening now but I filed a report with the *** Certegy is not Better Business Bureau accredited so now I will check every place before I write a check any place involved with Certegy I will turn around and walk out and will never do business with them again.Certegy Payment Solutions, LLC
Date: 08/17/2023
Re: BBB Review Case Number ****** – KIM S****
Certegy Case Number ******
Certegy Payment Solutions, LLC (“Certegy”) is a specialty consumer reporting agency that provides subscribing merchants with recommendations for check acceptance at their request. To protect both consumers and retailers against losses from fraudulent or returned checks, in addition to maintaining a file of unpaid returned checks, Certegy has developed an automated system that predicts the likelihood of these outcomes in connection with a particular check. Check authorization is not an extension of credit. Since most merchants do not verify whether funds are available prior to cashing a check or accepting one as a form of payment, they may use our system to analyze the transaction for potential risk factors including, but not limited to, location, check writing and cashing history, check number, and amount. Our response provides the merchant with a recommendation as to whether or not the check is likely to be returned. It is then up to the merchant to determine whether they wish to take the risk of accepting the check. This service enables many of our clients to continue to offer check writing and cashing options that might not otherwise be available without protection from exposure to potential losses.
You have filed a BBB Customer Review. For assistance with your specific matter, you may contact Certegy’s Customer Care Department at ************** or choose to file a BBB Complaint. Once Certegy receives the details of your complaint, including your address and identifiers, such as driver’s license and financial institution routing and account number, we will investigate and provide a timely response.
Sincerely,
Customer Care Department
Certegy Payment Solutions, LLCReview fromDeborah M
Date: 07/14/2023
1 starNo star for this company. My husband and I purchased carpet through Empire Today and used a check. First check for down payment went through however when they installed the carpet on and we tried to pay with a check, Certegy declined the check. I called our bank and they had not been contacted (there was plenty of money in the account for this check to go through). You can't talk to a live person at Certegy to find out the exact reason for not approving the check. You get an automated system that is no help. We went ahead and put the purchase on our credit card but this was a very, very embarassing moment. We would like an apology from this company and also be told exactly why they declined the check. Going forward, when doing business with any company, I will ask who they clear checks through and if it is through this company , we will not do business with them. Empire Today uses them so even though we like the carpet and the installers were great, we will not do business with them again for this reason.Certegy Payment Solutions, LLC
Date: 07/18/2023
July 18, 2023
***************************
, 55033
Re: BBB Review Case Number ****** ***************************
Certegy Case Number ******
Certegy Payment Solutions, LLC (Certegy) is a specialty consumer reporting agency that provides subscribing merchants with recommendations for check acceptance at their request. To protect both consumers and retailers against losses from fraudulent or returned checks, in addition to maintaining a file of unpaid returned checks, Certegy has developed an automated system that predicts the likelihood of these outcomes in connection with a particular check. Check authorization is not an extension of credit. Since most merchants do not verify whether funds are available prior to cashing a check or accepting one as a form of payment, they may use our system to analyze the transaction for potential risk factors including, but not limited to, location, check writing and cashing history,check number, and amount. Our response provides the merchant with a recommendation as to whether or not the check is likely to be returned. It is then up to the merchant to determine whether they wish to take the risk of accepting the check. This service enables many of our clients to continue to offer check writing and cashing options that might not otherwise be available without protection from exposure to potential losses.
You have filed a BBB Customer Review. For assistance with your specific matter, you may choose to file a BBB Complaint. Once Certegy receives the details of your complaint,including your identifiers, such as drivers license and financial institution routing and account number, we will investigate and provide a timely response.
For further assistance,you may contact Certegys ************************ at ************. You may also visit Certegys website at *****************************************.
Sincerely,
************************
**********************Review fromJoyce J
Date: 07/03/2023
1 starNo star. Poor service poor respond to check error. Too long to resolve a problem that they made. People answering cannot speak English or spell. Will not take care of or talk to people to correct their errors.Certegy Payment Solutions, LLC
Date: 07/07/2023
July 7, 2023
JOYCE J
, *****
Re: BBB Review Case Number ****** – JOYCE J
Certegy Case Number 536789
Certegy Payment Solutions, LLC (“Certegy”) is a specialty consumer reporting agency that provides subscribing merchants with recommendations for check acceptance at their request. To protect both consumers and retailers against losses from fraudulent or returned checks, in addition to maintaining a file of unpaid returned checks, Certegy has developed an automated system that predicts the likelihood of these outcomes in connection with a particular check. Check authorization is not an extension of credit. Since most merchants do not verify whether funds are available prior to cashing a check or accepting one as a form of payment, they may use our system to analyze the transaction for potential risk factors including, but not limited to, location, check writing and cashing history, check number, and amount. Our response provides the merchant with a recommendation as to whether or not the check is likely to be returned. It is then up to the merchant to determine whether they wish to take the risk of accepting the check. This service enables many of our clients to continue to offer check writing and cashing options that might not otherwise be available without protection from exposure to potential losses.
For further assistance, you may contact Certegy’s Customer Care Department at 855-567-7129. You may also visit Certegy’s website at https://www.askcertegy.com.
Sincerely,
Customer Care Department
Certegy Payment Solutions, LLCReview fromChris N
Date: 07/03/2023
1 starI received a personal check from a company for a service I completed. I attempted to cash the check at a ******* and ************************* the next day but was told that Cetergy blocked the ability to cash the check because I allegedly wrote a check to Target way back in March 2020. I NEVER wrote a check to Target. I don't write checks, let alone to Target. I contacted Target and they verified that I never wrote a check. EVER. As in it NEVER happened! I called Certegy back to tell them and demand they clear this up immediately and I was given the run around. As of now, this is still not resolved. Upon further research I see that Certegy has a "system" that "predicts" the likelihood that someone will try to cash or write a bad check. This is discriminatory! This is a company of people in *************** that swears they don't have a supervisor to talk to. This has to be fixed! Shut these outsourced companies down!Certegy Payment Solutions, LLC
Date: 07/12/2023
Re: BBB Review Case Number ****** ***********************
Certegy Case Number ******
Certegy Payment Solutions, LLC (Certegy) is a specialty consumer reporting agency that provides subscribing merchants with recommendations for check acceptance at their request. To protect both consumers and retailers against losses from fraudulent or returned checks, in addition to maintaining a file of unpaid returned checks, Certegy has developed an automated system that predicts the likelihood of these outcomes in connection with a particular check. Check authorization is not an extension of credit. Since most merchants do not verify whether funds are available prior to cashing a check or accepting one as a form of payment, they may use our system to analyze the transaction for potential risk factors including, but not limited to, location, check writing and cashing history, check number, and amount. Our response provides the merchant with a recommendation as to whether or not the check is likely to be returned. It is then up to the merchant to determine whether they wish to take the risk of accepting the check. This service enables many of our clients to continue to offer check writing and cashing options that might not otherwise be available without protection from exposure to potential losses.
You have filed a BBB Customer Review. For assistance with your specific matter, you may contact Certegys ************************ at ************** or choose to file a BBB Complaint. Once Certegy receives the details of your complaint, including your identifiers, such as drivers license and financial institution routing and account number, we will investigate and provide a timely response.
Sincerely,
************************
**********************Review fromD. R.
Date: 06/29/2023
1 starI have perfect credit, but Kohl's wouldn't accept my check for $187! Now I'm freaked out because after calling Certegy, I had to give them my routing & checking number. I don't know who to trust anymore & what gives this company the right to my private info anyway??? I've had ID theft in the past and this just freaks me out all over again.Certegy Payment Solutions, LLC
Date: 07/05/2023
Re: BBB Review Case Number ****** *****************
Certegy Case Number ******
Certegy Payment Solutions, LLC (Certegy) is a specialty consumer reporting agency that provides subscribing merchants with recommendations for check acceptance at their request. To protect both consumers and retailers against losses from fraudulent or returned checks, in addition to maintaining a file of unpaid returned checks, Certegy has developed an automated system that predicts the likelihood of these outcomes in connection with a particular check. Check authorization is not an extension of credit. Since most merchants do not verify whether funds are available prior to cashing a check or accepting one as a form of payment, they may use our system to analyze the transaction for potential risk factors including, but not limited to, location, check writing and cashing history,check number, and amount. Our response provides the merchant with a recommendation as to whether or not the check is likely to be returned. It is then up to the merchant to determine whether they wish to take the risk of accepting the check. This service enables many of our clients to continue to offer check writing and cashing options that might not otherwise be available without protection from exposure to potential losses.
You have filed a BBB Customer Review. For assistance with your specific matter, you may choose to file a BBB Complaint. Once Certegy receives the details of your complaint,including your identifiers, such as drivers license and financial institution routing and account number, we will investigate and provide a timely response.
For further assistance, you may contact Certegys ************************ at ************.You may also visit Certegys website at *****************************************.
Sincerely,
************************
**********************D. R.
Date: 07/16/2023
More **. I received the same non-specific answer in the mail AFTER sharing my private information you mentioned. Certigy was 100% INCORRECT. There are many, many similar negative reviews of your service so Im not alone. I will be filing a complaint with BBB as this type of invasion of my life only made my life unnecessarily complicatedReview fromHeather H
Date: 06/20/2023
1 starThey have not approved a check written from our farm account twice now. We have plenty of money to cover the checks and we were told our checks didnt meet certain criteria. They were unable to give the criteria that wasnt met. We asked for a consumer report but havent received it. Worst company ever.Certegy Payment Solutions, LLC
Date: 06/23/2023
Certegy Payment Solutions, LLC
** *** ***
**************, ** *****
June 23, 2023
*************************
, *****
Re: BBB Review Case Number ****** *************************
Certegy Case Number ******
Thank you for your recent submission. Unfortunately, we are unable to address your concerns without your full name and address, as it was not included in your submission. Certegy uses your name and address to create a consumer profile, for tracking and responding to your request. We are unable to use a partial name and/or email address for this function. Once the information is received, we will review and respond accordingly.
For further assistance, you may contact Certegys ************************ at **************. You may also visit Certegys website at *****************************************.
Sincerely,
Customer Care Department
******************************************* **********************, LLCReview fromPeter P
Date: 06/16/2023
1 starThey are absolutely awful, trying to cheat people out of their legitimate checks and then failing to even tell you why and instead deflecting by giving you a one-size-fits-all reason. It's too bad that actual businesses rely on their flawed recommendations to deny financial services to their customers. They should be outlawed, their process is completely intransparent, arbitrary, and without any possibility to appeal. I guess throwing out a big fraction of legitimate checks is perfectly fine for them. Probably their lame algorithms were made by summer interns. They could not care less about preventing normal hard-working people from accessing their legitimately earned money :(Certegy Payment Solutions, LLC
Date: 06/20/2023
Certegy Payment Solutions, LLC
PO Box ***
**************, ** *****
June 20, 2023
***** **
, *****
Re: BBB Review Case Number ****** ***** PP
Certegy Case Number ******
Thank you for your recent submission. Unfortunately, we are unable to address your concerns without your full name and address, as it was not included in your submission. Certegy uses your name and address to create a consumer profile, for tracking and responding to your request. We are unable to use a partial name and/or email address for this function. Once the information is received, we will review and respond accordingly.
For further assistance, you may contact Certegys ************************ at **************. You may also visit Certegys website at *****************************************.
Sincerely,
Customer Care Department
******************************************* **********************, LLCReview fromjennifer a
Date: 05/11/2023
1 starTried to cash a vanguard retirement check and was declined at two stores. I’ve never had a problem before and don’t understand how or why it was declined. Ordered a copy of my credit report from them but since the allegedly don’t use credit reports I’m not sure what good it will do.Certegy Payment Solutions, LLC
Date: 05/15/2023
Certegy Payment Solutions, LLC
PO Box ***
**************, ** *****
May 15, 2023
******************************************
*********, ** *****
Re: BBB Review Case Number ****** ******************************************
Certegy Case Number ******
Certegy Payment Solutions, LLC (Certegy) is a specialty consumer reporting agency that provides subscribing merchants with recommendations for check acceptance at their request. To protect both consumers and retailers against losses from fraudulent or returned checks, in addition to maintaining a file of unpaid returned checks, Certegy has developed an automated system that predicts the likelihood of these outcomes in connection with a particular check. Check authorization is not an extension of credit. Since most merchants do not verify whether funds are available prior to cashing a check or accepting one as a form of payment, they may use our system to analyze the transaction for potential risk factors including, but not limited to, location, check writing and cashing history, check number, and amount. Our response provides the merchant with a recommendation as to whether or not the check is likely to be returned. It is then up to the merchant to determine whether they wish to take the risk of accepting the check. This service enables many of our clients to continue to offer check writing and cashing options that might not otherwise be available without protection from exposure to potential losses.
For further assistance, you may contact Certegys ************************ at **************. You may also visit Certegys website at *****************************************.
Sincerely,
************************
**********************Review fromLexee C
Date: 04/02/2023
1 starThey are awful tried to cash a check at Kroger AND Walmart they declined it, never have had a problem before cashing checks this company is absolutely terrible. Would not recommend anyone to do business with them.Certegy Payment Solutions, LLC
Date: 04/04/2023
Certegy Payment Solutions, LLC
** *** ***
**************, ** 81502
April 3, 2023
LEXEE CABB
, 43202
Re: BBB Review Number ****** LEXEE CABB
Certegy Case Number ******
Certegy Payment Solutions, LLC (Certegy) is a specialty consumer reporting agency that provides subscribing merchants with recommendations for check acceptance at their request. To protect both consumers and retailers against losses from fraudulent or returned checks, in addition to maintaining a file of unpaid returned checks, Certegy has developed an automated system that predicts the likelihood of these outcomes in connection with a particular check. Check authorization is not an extension of credit and does not involve credit scores or accessing credit reports. Since most merchants do not verify whether funds are available prior to cashing a check or accepting one as a form of payment, they may use our system to analyze the transaction for potential risk factors including, but not limited to, location, check writing and cashing history, check number, and amount. Our response provides the merchant with a recommendation as to whether or not the check is likely to be returned. It is then up to the merchant to determine whether they wish to take the risk of accepting the check. This service enables many of our clients to continue to offer check writing and cashing options that might not otherwise be available without protection from exposure to potential losses.
For further assistance, you may contact Certegys ************************ at **************. You may also visit Certegys website at *****************************************.
Sincerely,
Customer Care Department
******************************************* **********************, LLCReview fromShelia W
Date: 03/06/2023
1 starMy dad has been writing checks to Kroger for years and they just started being declined and hes had an exceptional check history with his bank and his bank says theres nothing wrong So I have been trying for the last couple days to reach Certegy to verify what is wrong and all I get is a automated system that does nothing to verify what is wrong and no way to talk to an actual customer service representative to fix this issueCertegy Payment Solutions, LLC
Date: 03/08/2023
March 8, 2023
SHELIA W
Re: BBB Review Number ****** – SHELIA W*******
Certegy Case Number ******
Certegy Payment Solutions, LLC (“Certegy”) is a specialty consumer reporting agency that provides subscribing merchants with recommendations for check acceptance at their request. To protect both consumers and retailers against losses from fraudulent or returned checks, in addition to maintaining a file of unpaid returned checks, Certegy has developed an automated system that predicts the likelihood of these outcomes in connection with a particular check. Check authorization is not an extension of credit and does not involve credit scores or accessing credit reports. Since most merchants do not verify whether funds are available prior to cashing a check or accepting one as a form of payment, they may use our system to analyze the transaction for potential risk factors including, but not limited to, location, check writing and cashing history, check number, and amount. Our response provides the merchant with a recommendation as to whether or not the check is likely to be returned. It is then up to the merchant to determine whether they wish to take the risk of accepting the check. This service enables many of our clients to continue to offer check writing and cashing options that might not otherwise be available without protection from exposure to potential losses.
For further assistance, you may contact Certegy’s Customer Care Department at 1-855-567-7129. You may also visit Certegy’s website at https://www.askcertegy.com.
Sincerely,
Customer Care Department
Certegy Payment Solutions, LLC
Certegy Payment Solutions, LLC is NOT a BBB Accredited Business.
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