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Business Profile

Buying Clubs

Savers Club

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Buying Clubs.

Complaints

Customer Complaints Summary

  • 65 total complaints in the last 3 years.
  • 44 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:11/25/2024

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On 11/20/2024 Savers Club LLC (Account #******** wrote a check (Check #:490360) in the amount $41.27 to themselves out of my checking account. I never subscribed to this entity. I have never heard of this company before and have not conducted any business with them. I did not authorize the withdrawal. I want my money reimbursed asap.

    Business Response

    Date: 11/25/2024

    Dear ******* ****,

    As per your request, your account has been canceled under the cancellation number #****** since 11/25/2024, and the amount that was charged to you will be refunded. There will be no further charges to your account.

    The refund will be sent out to the address provided: *************************************************************. This will be in the form of a check. You can expect it in the next 7 to 10 business days.

    We regret your bad experience with us. We appreciate your feedback on this matter, as this is not the way we do business.

    Please feel free to contact us at ************ if you have any questions.

    Sincerely,
    Customer Support Team

    Customer Answer

    Date: 11/26/2024

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    ******* ****

    Customer Answer

    Date: 12/12/2024

     
    Complaint: 22595940

    I am rejecting this response because:

    Savers Club did not send a check in the amount of $41.27 as they promised.

    I am requesting Savers Club to return the money they illegally stole from my checking account.

    Sincerely,

    ******* ****

    Business Response

    Date: 12/12/2024

    Dear ******* ****,

    We apologize for the delay, the refund is on its way,we understand the frustration on this, we have rushed the process. It should arrive this weekend.

    Please feel free to contact us at ************ if you have any questions.

    Sincerely,
    Customer Support Team

    Customer Answer

    Date: 12/14/2024

     
    Complaint: 22595940

    I am rejecting this response because:

    The refund did not arrive this weekend as promised. This is the second time I was promised my stolen money returned and I did not receive it.

    Sincerely,

    ******* ****

  • Initial Complaint

    Date:11/25/2024

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    When I called the number on the check it stated that I already called and cancelled. I did cancel but it was for a different company and different phone number. I never signed up for this and never authorized this company to cash a check on my behalf. they could not help me with a refund as they said my account is closed and to wait and see what amount I get back in 5 weeks. This is an unacceptable answer for me. I will be closing my checking account due to these unauthorized checks.

    Business Response

    Date: 11/25/2024

    Dear ********* *******,

    As per your request, your account has been canceled under the cancellation number #****** since 11/22/2024, and the amount that was charged to you will be refunded. There will be no further charges to your account.

    The refund will be sent out to the address provided: ***************************************. This will be in the form of a check. You can expect it in the next 7 to 10 business days.

    We regret your bad experience with us. We appreciate your feedback on this matter, as this is not the way we do business.

    Please feel free to contact us at ************ if you have any questions.

    Sincerely,
    Customer Support Team

  • Initial Complaint

    Date:11/06/2024

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    There was a check written on my bank account on November 5 for $41.27. I never subscribed to this entity. I believe this was a direct result of my interaction with Idguardllc which I have an existing BBB complaint against: #******** Idguardllc is the only company that has my bank information and they seem to be affiliated with Savers club.

    Business Response

    Date: 11/06/2024

    Dear ******,

    As per your request, your account has been canceled under the cancellation number #****** and the amount that was charged to you has been refunded. There will be no further charges to your account.

    Please note that your refund will be sent in the form of a check. It will be sent to the following address: ***********************************************. You can expect to receive your refund within 7 working days of having received this.
     
    According to our records, the service has been provided as requested since 10/2/2024. We regret your bad experience with us. We appreciate your feedback on this matter, as this is not the way we do business.

    Please feel free to contact us at ************ if you have any questions.

    Sincerely,
    Customer Support Team.

  • Initial Complaint

    Date:11/06/2024

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I discovered 4 fake unauthorized checks on my monthly mailed bank statement. 1 of the checks was for Savers Club LLC. My last name is misspelled in the upper left corner on the photo of the check. The check did not resemble my actual bank checks and my bank was not listed on this check. I have called my bank and also the phone number listed for this business. They gave me a hard time about closing this. I told them I did not authorize either of these withdrawals. I have also entered a complaint on this BBB site about an unauthorized withdrawal in the same manner by ************ (1 check withdrawal) and ************* (2 check withdrawals). All 4 of these checks that were listed on my bank statement (along with copies of actual checks I wrote) have the same incorrect name spelling in the upper left hand corner. SYLVESTRY but my last name is spelled *********. Thank you.

    Business Response

    Date: 11/06/2024

    Dear ********,

    As per your request, your account has been canceled under the cancellation number #****** and the amount that was charged to you has been refunded. There will be no further charges to your account.

    Please note that your refund will be sent in the form of a check. It will be sent to the following address: *************************************. You can expect to receive your refund within 7 to 10 working days of having received this.

    According to our records, the service has been provided as requested since 9/4/2024. We regret your bad experience with us. We appreciate your feedback on this matter, as this is not the way we do business.

    Please feel free to contact us at ************ if you have any questions.

    Sincerely,
    Customer Support Team.

  • Initial Complaint

    Date:11/04/2024

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On 10/30/2024 this company Savers Club LLC wrote a check in the amount of $41.27 to themselves out of my checking account. I have never heard of this company before and have not conducted any business with them. Based on the large number of complaints, they are doing this to alot of people. They are fraudulently taking money out of people's accounts, and claims its on a monthly basis. This company needs to be held accountable for its fraudulent practices..

    Business Response

    Date: 11/04/2024

    Dear ****** *******,

    As per your request, your account has been canceled under the cancellation number #****** since 11/04/2024, and the amount that was charged to you will be refunded. There will be no further charges to your account.

    The refund will be sent out to the address provided: ****************************************** This will be in the form of a check. You can expect it in the next 7 to 10 business days.

    These charges were not fraudulent charges, according to our records, the service has been provided as requested on the call received on Tuesday Aogust 27th, at 4:34:49 PM, from number **************. We regret your bad experience with us. We appreciate your feedback on this matter, as this is not the way we do business.

    Please feel free to contact us at ************ if you have any questions.

    Sincerely,
    Customer Support Team

  • Initial Complaint

    Date:10/14/2024

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    This company took money out of my son's bank account, ********************, I want the money back in my sons account and no more money taken out

    Business Response

    Date: 10/14/2024

    Dear ****** *****,

    As per your request, your account has been canceled under the cancellation number #***** as of 10/14/2024, and the amount that was charged to you will be refunded. There will be no further charges to your account.

    The refund will be sent out to the address provided: ******************************************, This will be in the form of a check. You can expect it in the next 7 to 10 business days.

    These charges were not fraudulent charges, according to our records, the service has been provided as requested on the call received on 09/04/2024. We regret your bad experience with us. We appreciate your feedback on this matter, as this is not the way we do business.

    Please feel free to contact us at ************ if you have any questions.

    Sincerely,
    Customer Support Team

  • Initial Complaint

    Date:09/26/2024

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Upon reviewing my checking account I discovered an unauthorized withdrawal in the amount of $41.27 (on 9/23/2024) in the form of a check issued to Savers Club LLC. I contacted Savers Club LLC via phone and asked for an explanation and was just given the run around. I never heard of this company before discovering the unauthorized charge and never requested any product or service. I also never received any confirmation by email or postal mail that I actually requested their products or services. I asked them to cancel whatever service/product they claim I requested and refund the money they took from my account, but they refused.

    Business Response

    Date: 09/26/2024

    Dear Thomas Toellner,

    As per your request, your account has been canceled
    under the cancellation number #11364 since 09/24/2024 and the amount that was
    charged to you has been refunded. There will be no further charges to your account.

    As for the refund, we will refund all
    charges made. Refund will be sent it via check to address: 450 VILLAGE CENTER D,
    UNIT 414, BURR RIDGE, Il, 60527. You can expect to receive the refund within 7 to 10 working days this.

    These charges were not fraudulent charges, according
    to our records, the service has been provided as requested on 08/20/2024. We regret your bad experience with us. We
    appreciate your feedback on this matter, as this is not the way we do business.

    Please feel free to contact us at 888-394-0633 if you have any questions.

    Sincerely,
    Customer Support Team

  • Initial Complaint

    Date:09/25/2024

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    This company Savers Club was able to fraudulently obtain my checking account info. and withdraw money (*****) from my account without my approval. They provide no service and when contacted they offer no explanation, this will force me no cancel my checking account. They also have a company called ID Guard which also hacked my checking account and withdrew $44.99 on a monthly basis, since April. Recently, 9/16 -$*****;8/13- $*****; 7/15-$*****; 6/13-$*****; 5/15--$*****

    Business Response

    Date: 09/25/2024

    Dear Henry,

    As per your request, your account has been canceled under the cancellation number #269131 and the amount that was charged to you has been refunded. There will be no further charges to your account.

    Please note that your refund will be sent in the form of a check. It will be sent to the following address: 2604 COCHRAN ST, CONWAY, SC 29526. You can expect to receive your refund within 7 to 10 working days of having received this.

    According to our records, the service has been provided as requested since 4/12/2024. We regret your bad experience with us. We appreciate your feedback on this matter, as this is not the way we do business.

    Please feel free to contact us at 888-394-0633 if you have any questions.

    Sincerely,
    Customer Support Team.

  • Initial Complaint

    Date:09/18/2024

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I've never agreed to anything. And I have been charged $41.27 so that has made me negative $40 in my fifth third account with that being said supposedly I'll get my refund of $41.27 in the mail in 3 to 4 weeks the problem is I am negative in my banking account because of you all and everyday that goes by fifth third will be charging me $35 a day until I'm not in the negative anymore. I am a disabled veteran that gets $171 a month y'all are scamming people and hurting families. I need my money now almost $1000 will be negative in my account and YOU ALL SHOULD BE ACCOUNTABLE FOR THAT UNLESS YOU ALL CAN MAKE MY BANKING ACCOUNT NOT IN THE NEGATIVE NOW!!!!!!

    Business Response

    Date: 09/18/2024

    Dear Hayley,

    As per your request, your account has been canceled under the cancellation number #****** and the amount that was charged to you has been refunded. There will be no further charges to your account.

    Unfortunately, there is nothing we can resolve regarding the overdraft fee since the company is only accountable for the transactions and fees posted on our system and records.
    However, rest assured that  your refund will be sent in the form of a check. It will be sent to the following address: ****************************************. You can expect to receive your refund within 7 to 10 working days of having received this.

    According to our records, the service has been provided as requested since 8/13/2024. We regret your bad experience with us. We appreciate your feedback on this matter, as this is not the way we do business.

    Please feel free to contact us at ************ if you have any questions.

    Sincerely,
    Customer Support Team.

    Customer Answer

    Date: 09/18/2024

     
    Complaint: 22297105

    I am rejecting this response because: 

    My fifth third ****** has proof that this is a scam company, I have never agreed to anything that is the day after that the company in the post card above scammed me saying I will be getting $100 sent to my banking account, so they recorded me saying my name, birthday, social security number, banking account and routing number, address, phone, etc. *********** is a scam and my bank can get my money back yes but it will take up to 6 months. BBB NEEDS TO GET THESE SCAMMERS OUT OF HERE. I ASSUME THEY ARE PAYING THE GOVERNMENT TO STAY OPEN AND STEAL FROM DISABLED VETERANS WITH KIDS!!! ITS ALWAYS SOMEONE THAT DOESNT KNOW ENGLISH WELL, SOMETIMES ITS ALWAYS THE SAME PERSON, WHEN YOU ASK THEM TO SPEAK TO A SUPERVISOR THEY HANG UP!!!!! 

    Sincerely,

    ****** ********

    Business Response

    Date: 09/19/2024

    Detective ****** ********,

    Thank you for your feedback, it is very important for us.

    After reviewing all information about how account was created,we can confirm that no social security number was asked from you. The account was created after we did receive a call from customer to create account. We understand the importance and how delicate personal information is. All information on account was previously provided by customer.

    At this moment, account was cancelled already, and all charges are being refunded, including trial fees. No more charges will be made,and all information has been deleted from records. Call recording of sale is the only information that remains as a back up.

    We understand your frustration, and are making all in our hands to assist. We have been working with customer all over the US for over 10 years now, and pride ourselves of being a company that puts customers first.

    Once again, account has been canceled, and complete refund is on its way.

    Please feel free to contact us at ************ if you have any questions.

    Sincerely,
    Customer Support Team

    Customer Answer

    Date: 09/20/2024

     
    Complaint: 22297105

    I am rejecting this response because:

    I never called you all and created an account, never even heard of you all. You can ****** your name "savers club LLC" ALL OF THEM SAY SCAM SCAM SCAM. I am telling you all this right now. Foreigners are scamming disabled veterans, single mothers, poor families etc. LIKE I SAID I CALLED *********** DUE TO THE PHONE NUMBER BEING ON A POSTCARD SAYING UNCLAIMED REWARD $100 VOUCHER SO ME BEING A POOR SINGLE MOTHER OF 2 AND ALSO A DISABLED VETERAN ONLY GET 171$ MONTHLY TO SURVIVE. WELL THIS POSTCARD DOESNT HAVE A COMPANY NAME BUT IT LOOKS VERY BELIEVABLE. WELL AS YOU CALL THIS NUMBER IT SAYS ITS ALWAYS SOMEONE THAT DOESNT KNOW MUCH ENGLISH, "COULD I HAVE YOUR CLAIM NUMBER TO RECEIVE YOUR REWARD" SO I GAVE THEM ALL OF MY INFORMATION. NOW THIS POST CARD HAS NOTHING TO DO WITH ************** CORRECT BECAUSE WHAT IS A REWARD WHEN YOURE ACTUALLY TAKING MONEY THAT I DONT HAVE FOR YOURSELF. SO WHOEVER IS RUNNING THIS ********* CARD COMPANY IS THIRD PARTY WITH ANOTHER COMPANY THAT HAS THE SAME NAME AS SAVERS CLUB AND THEY ARE GOING AROUND RECORDING PEOPLES INFORMATION AND USING IT FOR SOMETHING COMPLETELY DIFFERENT THAN WHAT THEY ARE TELLING YOU!!! YOU ****** IT SAVERS CLUB LLC AND IT SAY THAT IT ISNT EVEN BBB APPROVED SO THERES ONE RED FLAG, THEY ARE SCAMMERS PAYING SOMEONE WHO WORKS FOR THE GOVERNMENT THAT IS ALLOWING THEM TO GET AWAY WITH THIS BECAUSE AMERICA IS GETTING A CUT. I DONT EVEN UNDERSTAND HOW THIS IS EVEN POSSIBLE BUT THEY ARE 100% BRIBEING PEOPLE ENOUGH TO WHERE THEY BELIEVE THEY ARE GOONG TO RECEIVE MONEY, RECORDING ALL ******AL INFORMATION, THEN USING THAT RECORDING TO GET THE MONEY OUT OF PEOPLES ACCOUNT. WOW. HOW IS THIS EVEN OKAY???? I AM NOT THE FIRST ****** THIS HAS HAPPENED TOO. ****** HAS A LOT OF REVIEWS ABOUT SAVERS CLUB LLC THE PLACE WHO SCAMMED ME, HACKED MY BANKING ACCOUNT AND STOLE MONEY FROM ME CAUSING MULTIPLE NEGATIVE FEES THAT THEY WILL NOT RETURN!!!!! BUT OF COURSE BECAUSE THEY ARE SCAMMERS!!!!!

    Sincerely,

    ****** ********

  • Initial Complaint

    Date:08/28/2024

    Type:Customer Service Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    This so called company Savers Club was able to fraudulently obtain my checking account info. and withdraw money (*****) from our account without our approval. They provide no service and when contacted they offer no explanation, this will force me no cancel my checking account. They also have a company called ID Guard which also hacked my checking account and withdrew ***** on 8/26/2024.My wife and I are in our 70's and these companies steal our fixed income money, and should be shut down and prosecuted

    Business Response

    Date: 08/28/2024

    Dear *****,

    As per your request, your account has been canceled under the cancellation number #****** and the amount that was charged to you has been refunded. There will be no further charges to your account.

    Please note that your refund will be sent in the form of a check. It will be sent to the following address: ********************************. You can expect to receive your refund within 7 to 10 working days of having received this.

    According to our records, the service has been provided as requested since 8/2/2024. We regret your bad experience with us. We appreciate your feedback on this matter, as this is not the way we do business.

    Please feel free to contact us at ************ if you have any questions.

    Sincerely,
    Customer Support Team.

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