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Business Profile

Buying Clubs

Savers Club

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 65 total complaints in the last 3 years.
  • 44 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:08/04/2025

    Type:Billing Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have 7 charges on my bank statement 3 on 6/13/25 in the amounts of ***** *****, and ***** I have the same charges on 7/13, and 1 on 5/19 for 3.49.These were all using a Copy of one of my checks, not given or signed by me. I called this morning and they SAID they will mail me a check in 3-4 weeks. This is fraud! I have never given a blank check to anyone!! The phone I called is ************. Please help me!!

    Business Response

    Date: 08/04/2025

    Dear Ms. ******************* you for bringing this matter to our attention. We deeply regret the distress and frustration you've experienced and appreciate the opportunity to make things right.

    Your account was officially canceled as of August 3, 2025, under cancellation number #******. Please rest assured that no further charges will be made to your account.

    A full refund totaling $162.93 has been authorized and is being expedited to your mailing address: ******************************************* You can expect to receive the check within the next 7 to 10 business days.

    We understand how upsetting this situation must be, and we sincerely apologize for any inconvenience this has caused.

    If you need any additional assistance or have further concerns, please dont hesitate to reach outwere here to support you every step of the way.

    With sincere apologies and appreciation,

    Customer Support Team

    Customer Answer

    Date: 08/04/2025

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    ******* ******

  • Initial Complaint

    Date:07/14/2025

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    This business and ID guard have been fraudulently pulling checks from my account for over 6 months. I did not sign up and this is causing a massive disruption to my financials. How this has not been addressed up this point is absurd. I would like a refund of all charges, from both companies. All of these complaints show this is a scam and not a service anyone signs up for. ****** the account and refund.

    Business Response

    Date: 07/14/2025

    Dear Mr. ******************* you for contacting us. We sincerely apologize for the disruption and frustration you've experienced, and we appreciate the opportunity to address your concerns.

    Your account has been successfully canceled as of July 14, 2025, under cancellation number #******, and your refund is currently being processed. No further charges will be applied to your account.

    The refund will be issued via check and mailed to the address on file: ********************************************** You can expect to receive it within 7 to 10 business days.

    According to our records, the charges were authorized on March 17, 2025 at 3:09 PM, from phone number **************. While this indicates the request was submitted through verified channels, we genuinely regret any inconvenience this may have caused.

    Your feedback is incredibly important to us and helps inform improvements to our service.

    Should you have any additional questions or require assistance, please dont hesitate to contact us at ************.

    With sincere apologies and appreciation,

    Customer Support Team

  • Initial Complaint

    Date:07/11/2025

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    July 1 Savers Club LLC Account #******* Check ****** $41.27 This is an authorized transaction. I never signed up. In fact, I do not even use my NY address when doing transactions. THIS IS FRAUD!! I want a refund.

    Business Response

    Date: 07/11/2025

    Dear ***** *****,

    Thank you for reaching out. Were sincerely sorry to hear that your experience did not meet expectations, and we appreciate the opportunity to make things right.
    Your account has been successfully canceled as of July 11, 2025, under cancellation number #******. A full refund of $123.81 is currently being processed, and no further charges will be made to your account.

    The refund will be issued by check and mailed to the following address: ******************************************

    Please allow 3 to 4 weeks for delivery.

    According to our records, the charges were authorized on April 1, 2025 at 3:22:43 PM, from the phone number **************. While this confirms the transaction was completed through verified channels, we deeply regret any inconvenience it may have caused.

    We value your feedbackit plays an essential role in helping us enhance our service and customer experience.

    If you have any additional questions or need further assistance, please dont hesitate to contact us at ************. Were here to help.


    With sincere apologies and appreciation,

    Customer Support Team

  • Initial Complaint

    Date:07/08/2025

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On June 25th, I received an alert from my bank stating that someone attempted to cash a check for $31.27. I called my bank and I was told that it was from Savers Club LLC. I do not have any active subscriptions or accounts with **********************, and I suspect that this was attempted fraud. The transaction did not go through as the account was empty at the time, but I want to ensure that they are no longer allowed to do this as this was not an authorized transaction. Again, I do not have any active subscriptions or accounts with them, and Im unsure how they even obtained my information.

    Business Response

    Date: 07/08/2025

    Dear ****** ******,

    Thank you for contacting us. Were truly sorry to hear that your experience did not meet expectations.

    Your account has been successfully canceled as of 06/23/2025 under cancellation number #******. There will be no further charges to your account.

    Per our records, the charges were authorized on 6/17/2025, from phone number**************. While this confirms the request came through proper channels, we are sincerely sorry for any inconvenience this may have caused.

    We appreciate your feedback and take it seriously as it helps us improve our service for every customer.

    Please feel free to contact us anytime at ************ with any additional questions.

    With sincere apologies and gratitude,

    Client Experience Team

    Customer Answer

    Date: 07/09/2025

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    ****** ******

  • Initial Complaint

    Date:07/07/2025

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    This is in reference to 4 withdrawals from my mothers checking account without her authorization by Savers Club LLC.She is 91 and I am her daughter. The withdrawals were in the form of a check, with her authorization per the information on the check and made out to this Company. She did not authorize Check No. ****** $3.49, dated 3/6/25 ****** $44.99, dated 03/31/25 ****** $44.99, dated 4/29/25 ****** $44.99, dated 5/29/25 ****** $44.99, dated 6/4/25

    Business Response

    Date: 07/07/2025

    Dear ******, 
     
    As you requested, the account has been canceled under the cancellation number #****** since 07/05/2025, and the amount that was charged to you will be refunded. 

    There will be no further charges to your account. 

    The refund will be sent out to the address provided: **************************************************************

    This will be in the form of a check. You can expect it in the next 7 to 10 business days. 
     
    We appreciate your feedback on this matter, as this is not the way we do business.  

    Please feel free to contact us at ************ if you have any questions.  

    Sincerely, 

    Customer Support Team 

  • Initial Complaint

    Date:07/07/2025

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I got charged on my bank account from ************ and I did not even subscribe to this. I also got charged for **************** and ************

    Business Response

    Date: 07/07/2025

    Dear ******** *****,

    As you requested, the account has been canceled under cancellation number ****** since 07/07/2025. 
    And the amount charged to you will be refunded. 
    There will be no further charges to your account.

    The refund will be sent to the address provided: ************************************************************************
    You can expect to receive it in the form of a check in the next 7 to 10 business days.

    Charges were authorized; this was created on Friday, May 30th, 2025, at 02:11:14 PM from phone number: 
    **************, according to all records. We regret your bad experience with us. 
    We appreciate your feedback on this matter, as this is not how we do business.

    Please feel free to contact us at ************ if you have any questions.

    Sincerely,
    Customer Support Team

  • Initial Complaint

    Date:06/30/2025

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On 06/23/2025 I was charged by "Savers Club LLC", a company I have never been in contact with, and quite frankly, never heard of. After doing some research on them, they have a track record of creating false charges against people. I have never worked with them, and they are getting preauthorized checks to my bank charging me for $41.27. Truly unbelievable.

    Business Response

    Date: 06/30/2025

    Dear **** ***,

    As you requested, your account has been canceled under cancellation number ***** since 06/24/2025. 
    And the amount charged to you will be refunded. 
    There will be no further charges to your account.

    The refund will be sent to the address provided: ******************************************
    You can expect to receive it in the form of a check in the next 7 to 10 business days.

    Charges were authorized; this was created on Friday, May 23rd, 2025, at 02:51:50 PM from phone number: 
    **************, according to all records. We regret your bad experience with us. 
    We appreciate your feedback on this matter, as this is not how we do business.

    Please feel free to contact us at ************ if you have any questions.

    Sincerely,
    Customer Support Team

  • Initial Complaint

    Date:06/26/2025

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Savers Club LLC fraudulently took money out of my bank account without permission. My husband was trying to open a business bank account and called what he thought was our bank (Navy Federal) but was these people instead. They asked him to confirm his bank account information so he gave it to them. They tried to get him to sign up for all kinds of services and he repeatedly told them no he just wanted to open a Navy Federal business bank account. Then today we logged into our accounts to see 2 digital checks that posted to our account yesterday. One was for $41.27 to Savers Club & the other was to ID Guard for $3.49. All in all, these people pretended to be our bank, got our information, and then used it to pay themselves even though my husband told them multiple times he was just trying to reach somebody with our bank to open a business account & didn't want any extra services. This is misrepresentation and fraudulently charging a bank account. We have disputed the charges with our bank. They are conducting an investigation & will decide if it warrants a criminal complaint as well.

    Business Response

    Date: 06/26/2025

    Dear ****** *****,

    As you requested, your husband's account has been canceled under cancellation number ****** since 06/26/2025. 
    And the amounts charged to you will be refunded. 
    There will be no further charges to your account.

    The refund will be sent to the address provided: **********************************************************
    You can expect to receive it in the form of a check in the next 7 to 10 business days.
     
    We appreciate your feedback on this matter, as this is not how we do business.

    Please feel free to contact us at ************ if you have any questions.

    Sincerely,
    Customer Support Team

  • Initial Complaint

    Date:06/24/2025

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Savers Club LLC scammed me and took ***** out of my checking for 18 months. I am 74 years old and thought I was gett

    Business Response

    Date: 06/24/2025

    Dear ***** ********,

    As you requested, your account has been canceled under cancellation number ****** since 06/23/2025. 
    And the amounts charged to you will be refunded. 
    There will be no further charges to your account.

    The refund will be sent to the address provided: ***************************************************
    You can expect to receive it in the form of a check in the next 7 to 10 business days.
     
    We appreciate your feedback on this matter, as this is not how we do business.

    Please feel free to contact us at ************ if you have any questions.

    Sincerely,
    Customer Support Team

  • Initial Complaint

    Date:06/23/2025

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Savers Club withdrew money from my account with no authorization or request. I was incarcerated while this was happening put my acct in default with overdrafts.

    Business Response

    Date: 06/23/2025

    Dear ***** ********,

    As you requested, your account has been canceled under cancellation number ****** since 06/23/2025. 
    And the amounts charged to you will be refunded. 
    There will be no further charges to your account.

    The refund will be sent to the address provided: *******************************************
    You can expect to receive it in the form of a check in the next 7 to 10 business days.
     
    We appreciate your feedback on this matter, as this is not how we do business.

    Please feel free to contact us at ************ if you have any questions.

    Sincerely,
    Customer Support Team

Savers Club is NOT a BBB Accredited Business.

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