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Business Profile

Vitamins and Supplements

Keto GT

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Vitamins and Supplements.

Complaints

This profile includes complaints for Keto GT's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

Keto GT has 3 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

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    • Keto GT

      867 W Bloomingdale Ave #6914 Brandon, FL 33508

    • Keto GT

      101 S 12th St Tampa, FL 33602-4207

    • Keto GT

      PO Box 6914 Brandon, FL 33508-6015

    Customer Complaints Summary

    • 156 total complaints in the last 3 years.
    • 1 complaint closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:11/29/2023

      Type:Order Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I ordered these ONCE- Cannot find any way to cancel this order. No website, no phone number, no email when orders are shipped and no packing information. Yet every month you send another order even though I did not authorize it. Do not send me any more product and refund my money. Send me a RMA and label to return the product that was delivered.

      Business Response

      Date: 12/01/2023

      Hello ****,

      We do apologize for any inconvenience this may have caused you. If you have not cancelled your account has rolled into a monthly subscription as agreed to by the terms and conditions (you had to agree to the terms to be able to place the order). We did not receive a cancellation request from you in the allotted time, so we naturally assumed that you were satisfied with the product and charged you accordingly, as agreed to by the Terms and Conditions.

      As a one time courtesy, we went ahead and issued a full refund for the last order without the need to return the products. Please allow **** business days depending on your bank's processing time for the credit to reflect back to your account.

      Rest assured, the account is canceled and you won't receive any further charges.

      Thank you

    • Initial Complaint

      Date:11/27/2023

      Type:Product Issues
      Status:
      Unresolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Hi there! So I originally purchased the trial gummies. I've never received an email to cancel this product. And I'm continually being charged for this item. That does not work and I do not use. The only email I received was from the original purchase, nothing since. And there is no way to contact the Co oany. I want a refund of my money. Thank you for your time.

      Business Response

      Date: 11/28/2023

      Hello,

      We deeply apologize for any inconvenience you may have encountered and want to assure you that we are actively working towards resolving your issue. We prioritize important matters like yours and strive to handle them appropriately.

      We understand that it might have been possible for you to overlook the terms and conditions. If you do not cancel your account within 30 days of the order date, your initial purchase automatically enrolls you in a monthly auto-ship program. However, as a one-time courtesy, we have proceeded to issue a full refund of $169.99 today. You should expect to see the credited amount in your account within the next **** business days.

      Please rest assured that your account has been successfully canceled, and you will not incur any further charges or receive any additional shipments.

      We greatly appreciate your patience throughout this process. If there is anything else we can assist you with, please do not hesitate to let us know. 

      Customer Answer

      Date: 12/02/2023

       
      Complaint: 20917903

      I am rejecting this response because: there was no way to cancel the order, no email or phone number to contact anyone.   And I was charged over $700.00

      Sincerely,

      ***********************

    • Initial Complaint

      Date:11/10/2023

      Type:Order Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I cant get them to stop sending me gummies -and they keep charging me. I want my order canceled and money refunded. Stop sending me more shipments.

      Business Response

      Date: 11/13/2023

      Hello,

      We regret any inconvenience that the customer has experienced, and we assure you that we are doing everything possible to resolve their complaint.  We take great care to ensure that important matters such as this are properly managed. 

      Unfortunately, we are unable to locate an account for the consumer. Please provide the name/brand of the products and some information for us to be able to look up your account (name, address, phone number, email address the order is under).

      Thank you.

    • Initial Complaint

      Date:11/01/2023

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      In July 06-2023 I purchase Bio Science Gummy keto for weight loss and Detox pill A charge for $****** and $60.00 I approved a 1time purchase . I didn't approve a subscription and was charge on 7-6-23 ****** , 8-7-23 $****** and 09-22-23 $****** . I called today ************** and communicated the above a Cancelation of subscription was process confirmation #****b585e8.Per customer service to canceled the subscription and it will follow with instruction to return product that , I didn't order nor received. I when to my bank to canceled the debit card . Customer representative continue to address the return of product not the return of the $597.00 . I have tried researching the address that appear on the bank charge and their are of leasing company ******************************** ************ and the 9-22-23 charge change to ***************************************** 27 ***** ************. I want to obtain my $597.00 for charges not approved nor product order. *************************************

      Business Response

      Date: 11/02/2023

      Hello *********,

      We deeply apologize for any inconvenience you may have encountered and want to assure you that we are actively working towards resolving your issue. We prioritize important matters like yours and strive to handle them appropriately.

      We understand that it might have been possible for you to overlook the terms and conditions. If you do not cancel your account within 30 days of the order date, your initial purchase automatically enrolls you in a monthly auto-ship program. However, as a one-time courtesy, we have proceeded to issue a full refund of $199.99 today. You should expect to see the credited amount in your account within **** business days. Please be advised that charges beyond 30 days are no longer eligible for refunds.

      Please rest assured that your account has been successfully canceled, and you will not incur any further charges or receive any additional shipments.

      We greatly appreciate your patience throughout this process. If there is anything else we can assist you with, please do not hesitate to let us know. Rest assured that your account has been closed, and no further charges will be made.

    • Initial Complaint

      Date:11/01/2023

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have been getting the product since April and wish to stop. However, there is no information provided is any shipment that gives a way to stop. No phone, address, or account number.I would like to stop having the product shipped. No refund required.

      Business Response

      Date: 11/02/2023

      Hello *****,

      We deeply apologize for any inconvenience you may have encountered and want to assure you that we are actively working towards resolving your issue. We prioritize important matters like yours and strive to handle them appropriately.

      We understand that it might have been possible for you to overlook the terms and conditions. If you do not cancel your account within 30 days of the order date, your initial purchase automatically enrolls you in a monthly auto-ship program.

      Please rest assured that your account has been successfully canceled, and you will not incur any further charges or receive any additional shipments.

      We greatly appreciate your patience throughout this process. If there is anything else we can assist you with, please do not hesitate to let us know.

    • Initial Complaint

      Date:11/01/2023

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I only ordered once and now on auto ship and cant figure out where to cancel. I never intended to get this every month! Scam!

      Business Response

      Date: 11/02/2023

      Hello ******,

      We deeply apologize for any inconvenience you may have encountered and want to assure you that we are actively working towards resolving your issue. We prioritize important matters like yours and strive to handle them appropriately.

      We understand that it might have been possible for you to overlook the terms and conditions. If you do not cancel your account within 30 days of the order date, your initial purchase automatically enrolls you in a monthly auto-ship program.

      As a gesture of goodwill, we have proceeded to issue a full refund of $199.98 today. You should expect to see the credited amount in your account within the next **** business days.

      Please rest assured that your account has been successfully canceled, and you will not incur any further charges or receive any additional shipments.

      We greatly appreciate your patience throughout this process. If there is anything else we can assist you with, please do not hesitate to let us know. Rest assured that your account has been closed, and no further charges will be made.

    • Initial Complaint

      Date:10/19/2023

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Sent gummies on the 10th of every month in the amount of $199.99. Cannot find any way to cancel this order. No website, no phone number, no email when orders are shipped and no packing information.

      Business Response

      Date: 10/20/2023

      Hello *****,

      We do apologize for any inconvenience this may have caused you. If you have not cancelled your account has rolled into a monthly subscription as agreed to by the terms and conditions (you had to agree to the terms to be able to place the order). We did not receive a cancellation request from you in the allotted time, so we naturally assumed that you were satisfied with the product and charged you accordingly, as agreed to by the Terms and Conditions.

      Your account was canceled and partially refunded $50.00 for the last order in September. As a one time courtesy, we went ahead and issued an additional refund of $149.99 without the need to return the last order. Please allow **** business days depending on your bank's processing time for the credit to reflect back to your account.


      Rest assured, the account is canceled and you won't receive any further charges.

      Thank you

    • Initial Complaint

      Date:10/16/2023

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      2 unauthorized charges for gummies of $129.99. Emailed cancelation demands twice and to my bank. They are still charging my account and have been explicitly told not to. And unwanted product NEVER delivered.

      Business Response

      Date: 10/18/2023

      Hello ****,

      We deeply apologize for any inconvenience you may have encountered and want to assure you that we are actively working towards resolving your issue. We prioritize important matters like yours and strive to handle them appropriately.

      We understand that it might have been possible for you to overlook the terms and conditions. If you do not cancel your account within 30 days of the order date, your initial purchase automatically enrolls you in a monthly auto-ship program. However, as a one-time courtesy, we have proceeded to issue a full refund of $129.99 today. You should expect to see the credited amount in your account within the next **** business days.

      Please rest assured that your account has been successfully canceled, and you will not incur any further charges or receive any additional shipments.

      We greatly appreciate your patience throughout this process. If there is anything else we can assist you with, please do not hesitate to let us know.

    • Initial Complaint

      Date:10/16/2023

      Type:Delivery Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I am getting KETO ACV every few weeks. 5 bottles. I didn't intentionally start a subscription, I didn't know they had so much sugar in them and am a diabetic. I can't take them. I need the continuous shipments to stop immediately. Please. Coming from Lifeline Keto Gummies. Order number for Sept was *******

      Business Response

      Date: 10/18/2023

      Hello ****,

      We regret any inconvenience that the customer has experienced, and we assure you that we are doing everything possible to resolve their complaint.  We take great care to ensure that important matters such as this are properly managed. 

      Unfortunately, we are unable to locate an account for the consumer. Please provide the name/brand of the products and some information for us to be able to look up your account (name, address, phone number, email address the order is under).

      Thank you.

    • Initial Complaint

      Date:10/09/2023

      Type:Customer Service Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Initially ordered a one time shipment and now am receiving recurring shipments I do not wish to receive. This was not to have been a subscription nor recurring shipment. I am continued to be charged.

      Business Response

      Date: 10/10/2023

      Hello *****,

      We deeply apologize for any inconvenience you may have encountered and want to assure you that we are actively working towards resolving your issue. We prioritize important matters like yours and strive to handle them appropriately.

      We understand that it might have been possible for you to overlook the terms and conditions. If you do not cancel your account within 30 days of the order date, your initial purchase automatically enrolls you in a monthly auto-ship program. However, as a one-time courtesy, we have proceeded to issue a full refund of $199.99 today. You should expect to see the credited amount in your account within the next **** business days.

      Please rest assured that your account has been successfully canceled, and you will not incur any further charges or receive any additional shipments.

      We greatly appreciate your patience throughout this process. If there is anything else we can assist you with, please do not hesitate to let us know. Rest assured that your account has been closed, and no further charges will be made.

    Keto GT is NOT a BBB Accredited Business.

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