Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:12/20/2022

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I attempted to order one bottle of BioLyfe gummies. My credit card was declined. Per my bank fraud department they blocked the purchase indicating this is a risky website. I left well enough alone. I had my credit card hold lifted but NEVER went back to attempt to reprocess the original order. To my surprise, I received a charge to my credit card for $199.00. The email notification thanked me for my order, showing two different products. I never ordered the products. Once my bank informed that this is a risky site, I never went back to reprocess the order. Plus, I would not pay $199.00. Not sure how they decided to reprocess the order on their own and include an additional product that I never inquired about. I would like them to credit my card.

  Business Response

  Date: 12/26/2022

  Hello ******,
  
  We regret any inconvenience that the customer has experienced, and we assure you that we are doing everything possible to resolve their complaint.  We take great care to ensure that important matters such as this are properly managed. 
  
  As a one time courtesy, we went ahead and issued a full refund as the customer requested. Please allow **** business days depending on your bank's processing time for the credit to reflect back to your account.
  
  Rest assured, the account is canceled and you won't receive any further charges. 
  
  
  Thank you

  Customer Answer

  Date: 12/27/2022

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***********************

• Initial Complaint

  Date:12/19/2022

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I would like to file a complaint concerning an order that I refused from Biolyfe.com, ******* **, in the amount of $259.99. I have buyer's remorse after doing some research on the company after the fact. I have noticed they have an F rating with company practices. I may not receive the refund but it's not because I did not try. order #D9C0EB38B5 Thank you for your time!****************************

• Initial Complaint

  Date:12/16/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I'm lodging this complaint on behalf of my mother, ***********************, who is 89 years old.She ordered products from BioLyfe from an ad on her phone, and didn't know what the products were. I found a charge of $259.99 on her bank statement, dated 9/1/22, which was for 5 bottles of keto gummies and 2 bottles of detox. I advised her she should not be taking those things and I called BioLyfe *************) on 9/6/22 to cancel the order and subscription and to get a credit issued. I spoke with ***** who advised how to return the products for order AA02E3F17C and she gave me an RMA of JOHNSON66611 (mom's last name/zip), ********************************************************. After MANY attempts since 9/1 to obtain the promised credit, both via phone calls and emails, there has been no success! Following is the most recent info since this space doesn't allow me to provide you the full chronology:12/1/22: called BioLyfe and spoke with **** who said, after several occasions of being put on hold, the finance department didn't know why the credit didn't go through but they would issue an e-Check to my mom's email and it would be received in **** business days. **** business days puts it at 12/12-12/15 and we are past that now.12/16: called BioLyfe and asked to speak to a supervisor or manager. After attempting to transfer me 3-4 times unsuccessfully, I was advised someone would call me back in an hour or two. It has now been 4.5 hours and still no call.All I want is to get my mom's money back for products that were returned AND that they received! In my opinion, charging $70 for a restocking fee is ABSURD but what can I do? I would at least like her to get the $189.99 that was promised! Please help me to accomplish this! If you need/want further info, please contact **** would like to withdraw my consent to publish the text of my complaint.

  Business Response

  Date: 12/21/2022

  Hello *****,

  We appreciate you making us aware of your negative experience. We strive to provide excellent customer service in a timely manner, and we apologize for the inconvenience this has caused. 
  
  Please accept our apologies for the delay in your mother's refund. We already escalated this issue to our billing department and found out that there was a system error. As an alternative, we went ahead and processed your mother's full refund of $259.99 through an electronic check. Please check your mother's email ********************** within **** business days.
  
  Again, my deepest apologies for any inconvenience we have caused you. Please let us know if you have any additional questions, concerns, or comments or if we may be of assistance at any point in the future.

• Initial Complaint

  Date:12/15/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I returned products ordered from Biolyfe after contacting their customer service. The products were received and on Nov 9 2022, I received emails stating the refunds had been processed back to the card used for the original purchase. Over a week later, I checked my account and had not received the refunds.On Nov 21 2022, I received an email stating Biolyfe encountered issues processing the refund and they were going to process the refund via e-check. I have received no information on how an e-chexk is supposed to work except that I was to receive an email containing the e-check. As of today's date, Dec 14, 2022, I have received no email despite making numerous phone calls to the Biolyfe customer service number and sending several emails. I was supposed to receive two refunds, $179.98 and $174.98. I have emails from Biolyfe to corroborate my story.

  Business Response

  Date: 12/20/2022

  Hello *******,

  We appreciate you making us aware of your negative experience. We strive to provide excellent customer service in a timely manner, and we apologize for the inconvenience this has caused. 
  
  This matter will have to be escalated to our billing department to confirm whether or not the reimbursement was successful. Once we receive a response, we will reach out to you to clarify further. Your patience is much appreciated.

  Customer Answer

  Date: 12/20/2022

   
  Complaint: 18574755
  
  I am rejecting this response because:

  I have made multiple calls to their customer service number over the last couple of months.Each time I have received nothing but apologies and an assurance that the issue will be handled.  Every time I call, I am told it will be escalated to their billing department and someone will get back to me.  The issue still remains and I have as of yet to hear back from anyone at all.  It should not take months for Biolyfe to process a simple refund.
  Sincerely,
  
  *************************

  Business Response

  Date: 12/28/2022

  Hello *******,

  We appreciate you making us aware of your negative experience. We strive to provide excellent customer service in a timely manner, and we apologize for the inconvenience this has caused. 
  
  Please accept our apologies for the delay in your refund. We verified that the refund of $179.98 through e-check was already submitted to your email address *********************** on 12/15/22. Kindly double-check your inbox, spam, and junk folders to look up the refund we sent. 

  On one hand, we escalated your issue to our billing department and found out that we encountered an error in processing the refund of $174.98. As an alternative, we went ahead and processed your refund of $174.98 through an E-Check. Please check your email *********************** within **** business days.

  Thank you for being so patient. Please let us know if you have any additional questions, concerns, or comments or if we may be of assistance at any point in the future.

• Initial Complaint

  Date:12/15/2022

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I received a fraud alert from my ************ I had been charged for a product I did not order from a company I do not recognize. The Biolyfe company charged my debit card $199.99 three separate times in a matter of hours. The first charge went thru and my bank was suspicious and declined the other two identical charges and contacted me. I tried to call the company but it said number not in service. I sent them an e mail stating I did not order their product and to cancel the order. I did receive an e mail back stating the order had already shipped but I could return it when I received it. My bank blocked my debit card and are in the process of issuing me a new card. Since the first charge went thru my bank told me to dispute the charge as soon as it appears on my statement. Thank you for your help Sincerely, *************************

  Business Response

  Date: 12/20/2022

  Hello *****,

  We regret any inconvenience the customer has experienced, and we assure you that we are doing everything possible to resolve their complaint. We take great care to ensure that important matters such as this are properly managed. 
  
  We would like to confirm that you successfully placed an order for five bottles of Biolyfe Keto Gummy for which you paid $199.99 on 12/11/2022. As a one-time courtesy, we went ahead and issued a full refund of $199.99 without the need to return any of our products. Please allow **** business days depending on your bank's processing time for the credit to reflect in your account. 
  
  Rest assured, the account is cancelled, and you won't receive any further charges. 
  
  Thank you for being so patient. If you need anything else, let me know if I can help.
  
  

  Customer Answer

  Date: 12/20/2022

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. I did not order 5 bottles of anything. I received a package I the mail that I returned to Biolyfe unopened. I did receive a refund. 
  
  Sincerely,
  
  *************************

• Initial Complaint

  Date:12/13/2022

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I placed an order with BioLyfe in September over the phone for the Keto+ACV Gummies. I made it clear I only wanted a one month supply and not to be put on auto ship. I ordered 1 bottle and was offered one for free. I received a total of 5 bottles and noticed on my credit card I was charged for more than one bottle. I realized that they charged me for 4 bottles to get the fifth for free. They told me there was nothing they could do to refund me. In December I noticed two more charges from them and realized they were charging me for items I never approved and never received. When I called they refused to refund me or take any responsibility. Since then I have canceled my card. Each charge was $199.98 and there were 2 more charges. The first charge I was not happy with because it was more than I was expecting to pay but I was willing to pay that and move on. But now they are continuing to make unapproved charges. This is completely unethical and upsetting. I would like a refund for the other 2 charges of $199.98 for a total of $399.96. It wont be able to go back to my card since its been canceled. When I called them to get a refund they told me the best they can do is offer me 50% off of a future order. Why would I want that when I am clearly trying to stop the charges. They seem to only care about making money and scamming people. I have tried to dispute with my credit card company and they told me the only thing I can do is contact the merchant. The merchant has also never sent a receipt with the original order and I never received an email confirmation on the order or delivery. I feel completely scammed and taken advantage of.

  Business Response

  Date: 12/19/2022

  Hello *****,
  
  We do apologize for any inconvenience this may have caused you. If you have not cancelled your account has rolled into a monthly subscription as agreed to by the terms and conditions (you had to agree to the terms to be able to place the order). We did not receive a cancellation request from you in the allotted time, so we naturally assumed that you were satisfied with the product and charged you accordingly, as agreed to by the Terms and Conditions.
  
  We went ahead and issued a full refund for the second order without the need to return the products. Please allow **** business days depending on your bank's processing time for the credit to reflect back to your account.
  
  Rest assured, the account is canceled and you won't receive any further charges.
  
  
  Thank you
  
  

• Initial Complaint

  Date:12/12/2022

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered a Biolyfe Blood booster for ******. Their website took my payment information then went t9 submit order and another page opened up asking to add another product. I selected continue to check out and did not add that other product. Next page popped up and order had already been submitted and payment done and this website added $60 more with that add on I did not add to my order. Their customer service number sends you to a voice mail and you do not get a call back ever. Their support email takes forever to get a response as well. I have complained over and over again, but they sent the products I wanted and DIDNOT want and made me go through the hassle of sending back the ones I didn't want to get refunded. I had to request a RMA # by sending pictures of the bottles. Got the # over a week after I sent the pictures and after I asked where it was. Then was told I had a deadline and most of that deadline was used up waiting for them to respond with the information I needed. I sent products back as they requested a week ago and still no contact from them and no refund. In fact Husband asked me if I made another purchase. NO I DID NOT! They took ******* $200 out of my bank account with NO additional purchase. They are stealing from me. NOW they force me to hassle my bank to block them from all purchases, report fraud alerts, cancel my card and STILL NOTHING FROM THEM!! I WANT THE ORIGINAL $60 REFUND, REFUNDED TO ME! I WANT THE 2ND $****** THEY STOLE FROM ME BACK IN MY ACCOUNT IMMEDIATELY!!!!!

  Business Response

  Date: 12/13/2022

  Hello ****,
  
  We do apologize for any inconvenience this may have caused you. If you have not cancelled your account has rolled into a monthly subscription as agreed to by the terms and conditions (you had to agree to the terms to be able to place the order). We did not receive a cancellation request from you in the allotted time, so we naturally assumed that you were satisfied with the product and charged you accordingly, as agreed to by the Terms and Conditions.

  We issued a full refund of $199.98 via E-check without the need to return the last shipment. Please allow up to **** business days for the e-check to reflect in your email address ********************** This may be new to you, but it is a safe and convenient way to receive funds faster. You will receive an email from our third-party e-check issuer, ************. Within the email, you will have the option to either Direct Deposit or Print an e-check. 
  
  Rest assured, the account is canceled and you won't receive any further charges.
  
  

  Thank you

  Customer Answer

  Date: 12/15/2022

   
  Complaint: 18558845
  
  I am rejecting this response because: 

  This company is not planning to send BOTH refunds. This response only mentions the ******.  NOT the $60 for the returned detox stuff they initially added to my order without my permission AFTER  I entered my billing information.   

  I want BOTH amounts sent to me and NOT in this e check c*** way where they are probably hiding more details as is proven with their response.  NO where did it state I was enrolling in a program.  I was making a 1 time purchase, end of story.  They are continuously MISLEADING anyone who visits their website.  

  Again, I want the FULL AMOUNT!! ****** + $60 for the detox I already sent back via your way over a week ago!  I figured there would be issues with that from the start.  I had to pay for the shipping it back and a NOT requesting that be covered YET!!!  Your mistake caused this entire thing!!!  Give me my money and all of it!!  Send payment to my address, acceptible means is OVER NIGHT IT!!!   This ECheck c*** is for the birds.  I want real way if doing business no more electronic!!  

  
  Sincerely,
  
  ***********************

  Business Response

  Date: 12/20/2022

  Hello ****,
  
  We regret any inconvenience that the customer has experienced, and we assure you that we are doing everything possible to resolve their complaint.  We take great care to ensure that important matters such as this are properly managed. 
  
  We issued an additional refund of $60.00 via E-check. Please allow up to **** business days for the e-check to reflect in your email address ********************** This may be new to you, but it is a safe and convenient way to receive funds faster. You will receive an email from our third-party e-check issuer, ************. Within the email, you will have the option to either Direct Deposit or Print an e-check. 
  
  Rest assured, the account is canceled and you won't receive any further charges.

   

  Thank you

  Customer Answer

  Date: 01/04/2023

   
  Complaint: 18558845
  
  I am rejecting this response because:

  
  I did not reply to last communication before you abruptly closed the case, because I was not notified that there was another response needed. Today's email was first I have gotten since my 12/20/22 response.   Since you closed the case withoutprior notice, I can not respond properly!  
  
  My response would be to never do business with this company as they lie, they misrepresent, the use trickery to steal your money and refuse to help you or contact you unless you bring BBB or threaten legal action into it.  
  
  I did get both refunds FINALLY, but not before having to file fraud charges with my bank and having to go a month with no debit card/atm access to my accounts because this company stole money and claims it was reoccurring but no where in plain site did it say reoccurring and no where in plain site did it say I was required to cancel, they assumed! Just like when I made the 1 time purchase, they assumed I wanted to add more products added it automatically and without me choosing to add it. 
  
   
  
  ****

  
  
  Sincerely,
  
  ***********************

• Initial Complaint

  Date:12/12/2022

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Bio-Lyfe is taking money out of my account for additional product I never ordered $******. After the first order of 5 bottles they tried to add a $***** without permission. I contacted them right away and asked for that ***** to be removed and to take me off auto ship, and I was told that it was completed. Now 2 months later another ****** was taken out of my account. I didn't order more product, I did not authorize them to take more money out of my bank. When I contacted them after 2 disconnects, I finally get told that I have two choices. 1. Take 50% and keep the product or send back product and pay a $10. per bottle restock fee, and customer pays the ******************** fee. I didn't agree to this at all and I want it to stop and my account credited the ****** dollars and Bio-lyfe pays the shipping fee for their mistake. I feel like they continue to take advantage of their customers.

  Business Response

  Date: 12/19/2022

  Hello *******,
  
  We do apologize for any inconvenience this may have caused you. If you have not cancelled your account has rolled into a monthly subscription as agreed to by the terms and conditions (you had to agree to the terms to be able to place the order). We did not receive a cancellation request from you in the allotted time, so we naturally assumed that you were satisfied with the product and charged you accordingly, as agreed to by the Terms and Conditions.
  
  We went ahead and issued a full refund for the second order without the need to return the products. Please allow **** business days depending on your bank's processing time for the credit to reflect back to your account.
  
  Rest assured, the account is canceled and you won't receive any further charges.
  
  
  Thank you

  Customer Answer

  Date: 01/02/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***************************

• Initial Complaint

  Date:12/12/2022

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I returned a product I purchased, unopened, on 11/25 and called on 12/10 to inquire about refund. They informed me that there was a $10 cleaning and restocking fee, and as such , did not refund me the entire amount. I looked at their website and there was NOTHING indicating there was a restocking fee for returned items. I want to be refunded my full amount. They are charging me a $70 restock fee.

  Business Response

  Date: 12/19/2022

  Hello ****,

  We appreciate you making us aware of your negative experience. While we'd love the opportunity to regain your trust, we understand how frustrated you must be. Our deepest apologies for any inconvenience this may have caused you.

  Unfortunately, we can no longer process any refund on your account since you already filed a dispute with your bank. The reason we cannot process a refund is that you have already requested one with them. Meaning that they already gave you or are going to give you the amount disputed. The best resolution is to coordinate with your bank regarding this matter.

   

  Thank you

• Initial Complaint

  Date:12/12/2022

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  BIO-LYFE falsely advertised that ***** backed them. I ordered one set of gummies only (5) bottles. My doctor said they were not good for my condition. All of a sudden, I received another pack of 5 bottles, charging my account $139.00. I called immediately and they said they will not reimburse me. I didnt sign up for auto delivery! I did not open the packaging. I would like my refund.

  Business Response

  Date: 12/19/2022

  Hello *****,
  
  We regret any inconvenience that the customer has experienced, and we assure you that we are doing everything possible to resolve their complaint.  We take great care to ensure that important matters such as this are properly managed. 
  
  As a one time courtesy, we went ahead and issued a full refund as the customer requested. Please allow **** business days depending on your bank's processing time for the credit to reflect back to your account.
  
  Rest assured, the account is canceled and you won't receive any further charges. 
  
  
  Thank you