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Business Profile

Diagnostic Testing

Love Strive

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Diagnostic Testing.

Complaints

Customer Complaints Summary

  • 33 total complaints in the last 3 years.
  • 33 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:04/28/2025

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I signed up for a limited trial. Received an email saying if I didnt cancel within a week, I would be charged weekly for the service. I went to go cancel, but the cancellation page does not exist. I am not able to cancel my subscription and will be trapped paying for this service I do not want

    Business Response

    Date: 04/28/2025

    Subscription associated with ******************************************* has been canceled and refunded.

  • Initial Complaint

    Date:04/28/2025

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I subscribed to see the results of the online test results, as it is the only way to get them. They dont have any working way to cancel your subscription, so it just keeps charging your account. I consider this stealing because they have no way for the customers to stop the service when wanted.

    Business Response

    Date: 04/28/2025

    Subscription associated with ********************************** has been canceled and refunded.

  • Initial Complaint

    Date:04/28/2025

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Was charged $.50 to get my test results and went to cancel the "subscription" but it will not allow me. I got an email saying they were going to charge me $12.99 a week until I cancel. The link on the website to cancel the subscription does not work and the link to get access to the customer service does not work. EVERY OTHER LINK ON THEIR WEBSITE WORKS! ABSOLUTE SCAM! Extremely upset.

    Business Response

    Date: 04/28/2025

    Subscription associated with ************************************************ has been canceled and refunded.

  • Initial Complaint

    Date:04/22/2025

    Type:Billing Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On Feb. 20, 2025, I took a personality test. I had to pay .99cent to get the results. It was for a 7 day trail. Well after the first day I have been trying to cancel the subscription and everything I try is not successful. I cant get thru and they keep charging my account the ***** weekly at one point it declined but once there was money in my account they started charging me again. I just want it cancelled and to stop charging me.

    Business Response

    Date: 05/07/2025

    Subscription associated with *************************** has been canceled and refunded.

    Customer Answer

    Date: 05/07/2025

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Thank you BBB in assisting me in this matter!
    Sincerely,

    ******* ******

  • Initial Complaint

    Date:04/14/2025

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    This company: Love Strive Us I have only agreed to a $.99 for their website. They will not answer regarding cancelation for a service I did not agree to.They continue to charge my bank account and I can't get them to stop.They have now charge me $39.99 (for which I did not agree to) four months in a row. The transaction dates are: 11/12/2024, 12/16/24, 1/13/25, 2/10/25, 3/10/***** account is ***************** I have emailed them for months and have been ignored and their customer service is also not working (on purpose).Site that is broken: *************************************** Those who have gone through the same thing: ************************************************************

    Business Response

    Date: 04/28/2025

    Subscription associated with ************************** has been canceled and refunded.

  • Initial Complaint

    Date:04/10/2025

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I entered into a trial. Period with love. Strive and canceled within their three day. Period with their cancellation chat however I have been charged now ***** for their services. I have not been refunded nor has anyone attempted to correspond with me successfully with a live human Ive given them my phone number my email unsuccessfully. ************

    Business Response

    Date: 04/24/2025

    Subscription associated with ************************************ has been canceled and the 4 latest charges refunded.

  • Initial Complaint

    Date:04/09/2025

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I took the quiz to get a test result, paid for the result but now am being charged ***** a month. I cant cancel because the account and email address is a scam or doesnt exist.

    Business Response

    Date: 05/07/2025

    Subscription associated with ashle******************************** has been canceled and refunded.

  • Initial Complaint

    Date:04/09/2025

    Type:Customer Service Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I was illegally charged for a subscription that I never authorized. I have tried to reach out to their customer service for weeks and the links are all dead, there is no phone number to call, and their email is a fake. This is a scam! I want every cent refunded immediately but there is no company to reach out to - this is fraud! Do not use - stay away. This is a foreign bot that is a scheme.

    Business Response

    Date: 04/16/2025

    The subscription associated with ************************************************************** has been canceled and refunded.

  • Initial Complaint

    Date:04/08/2025

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I paid for a love language test from them for 0.99 cents. They said they would charge me after a week 20 dollars a month until I cancel. I have been trying to cancel my account but the link to their customer service is dead.

    Business Response

    Date: 04/16/2025

    The subscription associated with **************************** has been canceled and refunded.

  • Initial Complaint

    Date:04/07/2025

    Type:Order Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I paid a 99 cent fee for test results and now they are taking ***** a month. There is no way to cancel because every link leads to nothing.

    Business Response

    Date: 04/16/2025

    The subscription associated with ********************************** has been canceled and refunded.

Love Strive is NOT a BBB Accredited Business.

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